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“The Best Food We Have Ever Had at a Resort!” 4 of 5 stars
Review of Dreams Puerto Aventuras Resort & Spa All Inclusive

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Dreams Puerto Aventuras Resort & Spa All Inclusive
4.0 of 5 Resort (All-Inclusive)   |   Km 269.5 Carretera Chetumal Pto Juarez, Puerto Aventuras 77500, Mexico   |  
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Ranked #7 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
Pittsburgh, Pennsylvania
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“The Best Food We Have Ever Had at a Resort!”
4 of 5 stars Reviewed August 12, 2014

A very nice resort. It is smaller in size. The staff was awesome. The food is by far the best we have had at any resort. Jack Daniels baby back ribs, filet mignon, crusted salmon. It was nice having dolphin discovery right at the resort. Although we did not swim with them it was enjoyable watching them. It is also nice being able to walk off of the resort and stroll down to the marina. There are quite a few restaurants and shops there.

The only negative thing about the resort was there was no quiet area to hang out in the evening. We usually like to find a quiet area to hang out with the family in the evening and have a few drinks. There was no place to do that here.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 15, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,692 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (802)
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Amarillo, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2014

My family of 5 just returned from our vacation, and we all had a wonderful time!! The staff is amazing throughout the entire resort. We vacationed with my sister and her family. In total we had 5 kids and 4 adults.
My husband and I decided to spend the extra money and reserve a room on the 7th floor. We both agree it was money well spent, and my sister and her husband wish they had done the same. In our room we had double the closet space and a larger room overall. At no time during our 6 day stay did we feel cramped. It was also very nice to have the snacks and bar area at the end of the hallway. Every morning they had breakfast available and coffee!! It made it very nice for me who woke up earlier than the rest of my group to go down the hall and have coffee, instead of down the elevator.
All of our kids loved the pool area. Our group consisted of a 9, 8, 6, 5 and 2 year olds. All of the older kids were able to touch the bottom of the pool everywhere. There were several shallow areas that all the kids enjoyed with my 2 year old as well. The pool never felt over crowded, and with it being a family resort no one seemed to mind the kids! The beach was very nice, we spent a good portion of day 1 and early day 2 there. All of the older kids were able to take a hobicat ride with a parent. They also had a large trampoline, and an inflated water slide. The beach was a little small, but more than adequate for the size of the resort.
I cannot say enough about the Explorers Club!! The staff was excellent, and the activities changed daily. I was even able to arrange care for my 2 year old so we could have a few adult only dinners. The resort also had an entertainment team that organized activities for guests each day. Every night there was some sort of entertainment, fire baton twirling & water drums (similar to blue man), caribbean night with a street fair type atmosphere, circus night, movie on the beach…
We were also able to arrange a couples massage at the spa and I was very impressed with the facilities and the staff! Highly recommend this!!

This is a wonderful vacation for a family with active kids. My children were never board, and always engaged.

Room Tip: If you need a little extra room I highly recommend 730.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 15, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Great family resort. We have a 9 year old boy and a 6 year old girl and we were very comfortable with letting the kids walk around inside the resort. We found it extremely safe and small enough for them not to get lost. The service, cleanliness and choice of alcoholic drinks was amazing. Great wine selection. Food was incredible and kids did not get sick drinking the water. The only downside to this hotel is that the beach area is small and rocky but dont let this be a reason not to visit because the location, service and friendliness of all the locals is worth the trip. Highly recommended to all.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 15, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 10, 2014

Resort: From our first second there, the hotel was amazing. The location, although was around an hour to get there, was perfect and secluded. It was amazing to have a marina on one side to see boats & dolphins and the ocean on the other. The view from each of the rooms we went into was beautiful. We especially loved our Deluxe Ocean View from the 5th floor. It was wonderful-on the day of the wedding, right before the ceremony it rained for about 10 minutes and a rainbow came out!!! The photographer was able to get pictures of me looking out over the Wedding Gazebo and all my guests with the rainbow in the background. Talk about good timing. The size of the Resort was also perfect for our group. We had close to 70 guests in our party, and there was something for everyone ages 10 mos to 80 years old!! We were able to run into our guests everywhere and didn't feel like we had to walk for miles to find people or go from one side of the resort to the other. Our favorite spots were the Natural Pool & Adults only pool, but all areas were enjoyable.

Staff/Service: Wow. I could go on and on about this. On each facet, the staff could not be better. I heard so many compliments from my guests about the service at the resort. They were on point with everything. The rooms were cleaned each day multiple times with our beds turned down. We could leave with the rooms looking like a tornado had hit, and come back to a comfortable place to be in. Room service was wonderful & would accept any request big or small. The concierge helped deliver our Welcome bags and did so in a timely manner & none were lost. The front desk was always smiling and willing to get us new keys if lost or let us make calls to other rooms. Above all, we felt like family at this resort. From day one, they knew I was the bride & were constantly congratulating us or asking about the wedding details. I walked down to the lobby on the morning of my wedding and was greeted with "5 o' clock!!! Are you ready!!!?" in a celebratory way. We had impeccable bar service & wait service at all of the swim up bars & restaurants. If we were in the pool, natural pool or by the beach, there was wait staff always asking if we needed something or getting anything we would ask. In particular, Santiago & Manuel at the Adult only Pool, Ricardo at the Main pool, and Noe (who was all over the resort helping in a friendly way!) went above and beyond to make our group feel special. I wish I remembered more of the names because each and every person who helped our group did a wonderful job. On the night of our wedding I had 2 personal servers making sure I didn't need a snack or drink. I seriously felt like a celebrity!!!


Wedding: Another ball hit out of the park. We did the Dreams of Love (middle) package & it was perfect for us. I was thoroughly impressed by the service we received by the coordinators at the resort. Jacki & Isabel helped us in particular & everything was perfect down to the last detail. I don't know why I stressed one bit because they took care of everything. When we arrived at the resort, we looked around & I instantly fell in love with the gazebo. Originally I had wanted to have the ceremony & reception on the beach, but we saw it and it was beautiful. Not to mention, when you get under the cover of the gazebo it is significantly cooler and there is a breeze right out by the water. The views from all angles were wonderful of the ocean and it was nice that there is a sound system in the gazebo for music & for the officiant. Jacki helped us coordinate a little rehearsal the day before & everything went smoothly the day of with every single detail of the ceremony. Our friend was the officiant & he did an amazing job. We had cocktail at Barracuda Beachside Bar-another amazing location on resort. The swings were great photo opps and they let us play a Cd of songs we made. Even the hors d'oeuvres table was so great. They had carved two little lovebirds kissing out of fruit to put on the table-once again, every detail was covered. After cocktail hour, we made our way over to Oceana that we had rented out for the night. This was one of the best decisions I made. The ambiance of the place was phenomenal. It matched my colors of blue & white & I didn't have to do any decorating. They set up the tables in a really great formation so all could see head table, speeches & dancefloor. I heard all of my guests raving about the food the rest of the week. We went with the Carribean Buffet option and I would Highly recommend this. It wasn't only the best food we had all week, but the best food I have ever had at a wedding, and I know I'm biased, but I heard this from a lot of our guests as well. We did a traditional Mexican Tres Leches wedding cake and it was melt in your mouth good. One of the best things that Jacki did for us was have the top of the cake delivered to us the next morning with mimosas and breakfast in bed. So thoughtful & it made me so happy! Our guests danced the night away, and then at the end of the night went into the pool to cool off. It made for great pictures and a fun impromptu "trash the dress" session. Jacki wasn't phased and made sure each of the guests had towels to dry off for the after party at Desires. I could go on and on. This was the absolute perfect day & they made it so special for us. It will be something we will never forget.

Photography @ Wedding: I am so glad that I didn't stress about photography or spend extra money to hire an outside photographer. I'm sure that they do wonderful too, but Adventure Photos was offered in our package and my pictures turned out wonderfully. Our photographer Joel was not afraid to get some amazing shots, even if it meant sacrificing his own body. He laid down on the rocks to get a shot of us & cut up his elbow & didn't complain once. I didn't give him any suggestions & he somehow captured so many wonderful moments that I could have never even asked for. He came to the girls room before and got some wonderful shots of us getting ready, and then took shots during and after the ceremony for a bit. Included in the package we got were 36 photos which we got put into a really nice book, on a CD & in a slideshow that he set to music. 36 was reeallly hard to choose so we ended up buying a few extras which were really reasonably priced. The best part was that we were able to take everything home with us since we didn't leave for a few days. A lot of our other married friends (who have been married over a year) said they still haven't gotten their wedding photo book back. Joel had seen my mom in the lobby & told her our book was ready & I went to pick it up before the time he had set up for me. Joel was eating dinner, and personally came to make sure it was perfect for me. I cannot believe how above and beyond this was. This is another service I could go on and on about that could not have been better. Thank you Joel for everything!!!


Restaurants & Entertainment: There was never a moment that we were bored at the resort. There was ALWAYS something to do, something to eat or something to watch. We were going to go off resort for both the bachelor & bachelorette parties, and once we got there we did not want to leave. There was plenty to keep our whole group busy for the 7 days we were there. A variety of food was offered daily and was the absolute best I have ever had in Mexico (this was my 5th trip). There wasn't anything we ate that we didn't like. Another really nice thing was that our group did not have the usual "sick days" every time we have been to a resort in Mexico with a group, each and every person got sick at least one day from something they ate. This was not a concern for us. A few people had upset stomachs here and there, but this was from all of the over-indulgence that our group took part in. We were constantly eating and enjoying the really yummy adult beverages by the pool or beach. We loved going to get sushi at Gohan for a snack, and most of our group raved about the Italian restaurant Portofino. My favorite was Oceana. We went there the last night & the seafood was wonderful. The mexican restaurant also had amazing fajitas & I loved the steak & potatoes I got one night. As far as lunch & breakfast goes, the buffet had everything you could ever imagine to eat. It was also nice to stop by the burger grill and get a snack. If you wanted to sit down for a nicer lunch, you could go to seaside grill for fish tacos, burgers, nachos, and many other options. Every night there was some kind of show by the beach like live entertainment, fire dancers, and movies. Our group (we had a lot of 20 & 30 somethings) loved to go to Desires for Karaoke & DJ nights. It had pool for the guys & was very entertaining each and every night. If we wouldn't have had all the wedding festivities during the first few nights, I think we would have loved the dinners & parties on the beach. The last thing I will mention is the Market. We all loved how they brought in the market on Tuesday & Friday the week we were there so that we could get fun souvenirs from our trip! We got an amazing painting of the wedding gazebo where we got married!

Room Tip: Rooms by the Marina/Dolphins were a bit quieter, but rooms on the ocean side had an amazing view. If...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 23, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

Congratulations on your wedding! We're so happy you had an unforgettable wedding and celebration and truly hope to celebrate your first anniversary with us.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

We found this resort great for family, not huge, awesome for kids to move around without getting lost. Nice beach and access to water activities. Reef just 20 yards from a sandy beach, great for snorkeling. But what made the biggest difference, that took a good experience to an excellent one, was the great wine and dinners we had. This place is super for family and kids, but great for mom and dad too. Beautiful settings for romantic dinners. If you ever here ASK FOR TEODORO, manager of the Italian restaurant Portofino. He will make the difference and make it excellent for you. I will attach some pics, including Teodoro's ... Don't forget, ask for him.

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 11, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 8, 2014

If you plan to travel with your family, Dreams Puerto Aventuras is a great option.
It is a medium size hotel with a bit more than 300 rooms, 5 restaurants, 2 swimming pools, a big jacuzzi, kids club, spa and some other services all gathered in one building.
The beach is nice and sandy and the sea is safe for kids as it seems you are in a big 2 or 3 feet swimming pool with almost no waves at all.
The food and the rooms are okay and the staff is very kind in all areas.
If you like to see or swim with dolphins, they are literally 5 steps outside the hotel.
I stayed from July 30 through August the 7th and I would definitely come back to spend another vacations with my family.
ENJOY

Room Tip: Family ocean view rooms worth a few extra bucks
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 9, 2014
Dear valued guest,

Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community.

We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future.

Should need further assistance, please, do not hesitate to contact us.

Warmest regards,

Maripaz Martinez
E-Concierge & Social Media Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 8, 2014

I am at this hotel at the moment and I must say it is far from 5*. I have traveled a lot and this is a tourist trap in the highest sense of the word! First of they gave us the wrong room thanks in part to kenwood travel UK and when we tried to rectify the problem they were less then helpful. Second the food is awful I mean terrible nasty slop you would find in a hole in the wall. Third the hotel is in with the tour company witch is to the right of the main desk. Every tour we went on was a sales pitch. Tips please like us on trip adviser etc it got really old quick. If there was one tour in particular it was the dolphin adventure beside the resort we waited 30 min and we couldn't take pictures after paying 250 usd they took pictures of course and then charged another 50 on top what a crock of S@!? I was so mad I didn't even go in! Avoid this resort if you have any common sense! I just wish someone had told me before I came here!!!!!!!!!! 5 star it is NOT!!!!!

  • Stayed August 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, E-Concierge at Dreams Puerto Aventuras Resort & Spa All Inclusive, responded to this review, August 23, 2014
Dear Guest,

First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us. We are extremely sorry to hear that our facilities did not meet with your full approval. All guest feedback, both positive and negative, allows us the opportunity to improve our services.

Once again, thank you for expressing your opinion; it is very important to us as we are always looking for ways to improve our service and achieve ultimate guest satisfaction.

We hope to have the opportunity to welcome you back to our resort in the near future and change the poor perception you seem to have of us.

Best regards,

Maripaz Martinez
E-Concierge & Social Coordinator
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Puerto Aventuras Resort & Spa All Inclusive

Address: Km 269.5 Carretera Chetumal Pto Juarez, Puerto Aventuras 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa All Inclusive 4*
Number of rooms: 305
Reservation Options:
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa All Inclusive Riviera Maya, Mexico

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