I do feel that the 1 and 2 star review writers for this hotel must have stayed in another part of the hotel that we never ventured into as we had the best holiday of our lives!
Before we went to Dreams PA I had been avidly reading the reviews and was starting to get a bit concerned but I am pleased to report they were wholly unfounded in my opinion after our 9 night stay in the resort.
My husband and I took my mother and younger brother there and had fab service from start to finish. It knocked spots off the all suite 5* resort we stayed in last year and we will be re-booking to take our extended family there next year (something I never thought I would say as we tend to only visit the same place once).
We booked garden view rooms (1 King and 1 twin) and were delighted to be placed in Dolphin view rooms. Our King room was huge with a wonderful walk in shower and spacious vanity area. We then had a staircase to a mezzanine with another lounge area with additional TV and downstairs a fantastic king sized bed with plenty of desk, wardrobe and storage space. We had a wonderful balcony overlooking the marina and it was bliss to sit out there after a day at the pool and enjoy a drink from the mini bar or some chips and salsa from room service.
My mother and brother shared a twin room and enjoyed having 'proper' beds. in the UK a twin room would mean two singles, in Mexico it means two doubles! They also had a sofa seating area and being on the ground floor they had a terrace with chairs and table and a hammock! The rooms were cleaned every day to a high standard. I don't really sit in my room waiting to find out what time they come and clean it, clearly this is an issue for some people, but we were out having a great time and the rooms were always done whenever we returned so we were happy. There was also a towel and turn down service later on in the evening if you wanted it. Air con worked perfectly and consistently - good enough for me.
Pools + Beach
Perfect! An adults only area with swim up pool if you have an aversion to children or another family friendly pool with entertainment if you don't mind them! The family pool (I say family - there were never more than about 5 very well behaved children in the huge pool at once) is right next to the beach and we loved being able to go fro a dip in the pool if we were on the beach without having to pack up and move. If you want a quieter area of the beach you can head up to where the gazebo is or round to the bar with swings - there are plenty of spaces! Noe and Charlie were our favourite beach servers and kept us topped up with lovely cocktails and water.
I will mention children here as from the reviews you would think it was really a nursery! It isn't - we barely saw any of them. Occasionally we saw children in the Explorers club and they seemed to be having a ball with various activities.
The team are great and they have SO much energy. Even a cynical Brit like me found myself joining in Karaoke, Water Aerobics in the sea and beach volley ball games - great fun! There is plenty to do if you wish to - we had one rainy day and they had a brilliant 'rain' programme to keep everyone entertained. They even opened the Sports bar early in the morning so my husband and brother could watch some premier league!
Great choice, great variety - we were there 9 nights and never ate the same thing twice. The quality is excellent and they are happy to alter things if you need them to (my mother is allergic to various things) all their menus were listed with dairy and gluten free items which was extremely helpful. One of the highlights for me was having a Mayan Coffee in El Patio - have a look on youtube - it was amazing and VERY potent :) Portofino was exquisite! The Seafood Grill was perfectly fine but not our favourite - Oceana was great and Gus our waiter was very good indeed in dealing with my husbands seafood allergies (no easy feat in a seafood restaurant.....)
Breakfast was a delight - so much choice and with great room service options if you fancied a lazier start to your day.
Room service menu was extensive and unlike other AI hotels i've stayed in there was no tray charge - it really is ALL INCLUSIVE! the food was brought within the time they specified - often sooner and was always piping hot!
My mother had arrived in resort feeling slightly unwell and the room service team were so helpful to her in the night bringing her various things (I bet they don't get too many orders for sugar, water and salt!) so she could control her blood sugar and hydration.
There are always people maintaining the building- keeping everything down to the ash trays immaculate. Many people have commented on the run down nature of the building which I strongly disagree with. The building has character and soul! If you want one of the shiny glass box type buildings then go to New York. Part of the charm of this building was the architectural style for me. I loved the open foyer and the walk ways outside the rooms. The landscaping was beautiful too.
Dophin Swim - I didn't think I would love it, but I totally loved it! You can walk around the marina at any time of the day and see them playing and having fun - my brother did the Royal Swim and had a ball. He would recommend it to anyone. With people who are bothered about algae etc - it is in a marina, not a concrete swimming pool like seaworld so you may be exposed to some nature!
Off site activities
The boys played golf and tennis at the PA club (not part of the hotel) and said it was good value and with great people. The course was perfect for them and although it was a 10min walk they will come and pick you up if you want them to!
My husband and I went on a Catamaya trip booked thought our AMstar rep (also lovely!) and it was brilliant! I saw a turtle whilst snorkelling and the food and drink was brilliant.
What can I say? top notch! Everything surpassed our expectations. A few mentions for people I can remember
Ingrid our concierge- when we needed to call out a doctor for my mother she was brilliant and continued to check in on her for our whole stay. She explained everything to us with regards to pricing so we knew what was happening. Charlie in F&B - I never saw him without a smile! Noe - brilliant drinks service.
Demer and Luisa who kept our rooms so beautifully clean and tidy (no easy feat!) and to Mercedes in the spa who gives the best massages!
Overall this holiday was heavenly. Go and enjoy it!
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- Also Known As:
- Dreams Puerto Aventuras Hotel Puerto Aventuras
- Dreams Hotel Puerto Aventuras
- Dreams Resort Puerto Aventuras
- Sunscape Puerto Aventuras Riviera
- Sunscape Puerto Adventuras
- Dreams Puerto Aventuras Resort & Spa All Inclusive Riviera Maya, Mexico