Long review warning! This trip was our 8th trip to Mexico and our first to Puerto Aventuras. We took our two college age children with us.
Check in was fast and easy as was check out. Very professional. Property well guarded as well. Surrounding area very nice and the marina was a fun walk lots of things to see and do.
Rooms: Our room was on the sixth floor overlooking the marina, adult pool area and the dolphins. i would have loved to have had the ocean-view but did not want to upgrade (nor were we even asked) due to the cost. We did have a nice view though. We had the one bedroom which was actually two rooms connected. One room had a king bed, sofa bed and large bathroom and the other room had two double or queen beds, not sure, and a nice bathroom. Very comfortable beds. Both rooms had mini fridges and coffee makers. It was a very nice setup and each child had their own bed. The rooms were lovely and very clean. We each had a robe and slippers and both rooms had safes which worked fine. There were large golf umbrellas in each room that came in handy when it rained which was helpful as well. Also blow dryers and iron/board in each room.
Beach/pool areas: We were on the beach each morning at 7 having coffee and starting our day so we had our choice of seats and palapa. Many people save seats but don't come down for hours,very obnoxious. Some people also would take shady areas and also sunny areas. (Rather than move their seat slightly to get some sun they would take two separate groups of seats only using one) We then would see family's looking for seating later in the day and be out of luck because of this. But you have this behavior everywhere. Bring floats for ocean makes it more fun. We bought some at target for 3$ and could leave them if we wanted for another family. Beach was great and nice for all ages. Pretty fish to see in the clear warm water. We didn't feel there was a need for water shoes but some had them on. The staff was very hard working and would be cleaning constantly. Everything would start out clean in the morning but as the day would go on people would leave drinks lying about the pool area or drop their trash and cig butts in the sand and put them out on the pretty stone wall and just leave them lying about. They had cigarette stands all over so this wouldn't happen but again, carelessness. The staff would try to keep up but we were amazed at how careless people would be with their messes. Drinks dumped in pool, really? The pools were warm and comfortable to be in as was the hot tub. No towel cards which was nice except that most people would get up and leave their chairs for the day and their towels and other people coming onto the beach wouldn't know the seats were available as the towels were still on the chairs even though they leave a cart for the towels to be returned to. Loungers were always covered in bird droppings, no joke. But, you will see as there are birds everywhere, it is impossible to keep chairs clean so you have to cover your chair with a towel. Drink services on the beach and at pool - outstanding. Fabian and Geraldo were both super. Would bring chips and quac as well. We did tip each day as we went and it is appreciated. Took pesos to tip with. All the bartenders were friendly and helpful and would make anything you asked. We especially enjoyed the micheladas. The frozen rum punch, and the mojotos were good also.
Food: for us it is an important aspect of any vacation. we do love to eat! I have read everything from it being rated terrible to excellent. We live in a suburb of New York City in an area that has an abundance of fantastic and varied cuisine. I hate to say we are foodies as that is so overused. Anyway, we did fine and enjoyed most of our meals a lot. We ate in every restaurant at least once, twice in most. We loved el patio. The salads were especially delicious and the tortilla soup excellent. We all thoroughly enjoyed all aspects of those meals. We also had very good dinners at the seaside grill, grouper was really good, although it wasn't our favorite menu for lunch. At oceana, we had two very nice and delicious meals. Sitting alongside the water with the dolphins frolicking was very cool and the ambiance in all places was great. We did not love portafinos food nor did we love the sushi restaurant although it had the best vegetable tempura we have ever had and both restaurants had great service, the food was just not our favorite. The world cafe was good for breakfast lots of options for everyone, fresh fruits, juices. Lunch was fine there also. Half of our group is vegetarian and we found lots of healthy options. We definitely did not go hungry and for what the cost was, we more than got our money's worth for food and drink and then some and enjoyed our meals. One afternoon they had lunch made out on the beach and the fish tacos were soooooo good as was the paella. Just a heads up!
Entertainment: the staff worked extremely hard to keep all entertained and happy day and night. Out of the shows for the week our favorite was the fire and water show on the beach. Don't miss it really. We did see most of the other shows but this was the best. The movies on the beach at night were fun, when they didn't get rained out. There was also yoga, water aerobics, trivia games in the pool, free scuba demos, free dolphin shows. And rainy day activities that hopefully for your trip won't matter! They brought vendors in twice to show their merchandise. The kids camp looked like they were well supervised and well entertained.
Spa, we didn't use as we went off property to walk down the street to xpa and will review that separately. Spa on property was a little pricey for four of us.
Housekeeping was very good and things were cleaned and maintained all week.
1 We did experience a bit of a smell in one of our rooms although it wasn't bad enough to ruin week. Housekeeping worked on it each day putting something down the drain.
2 the prepay your all inclusive fees and get a hotel credit scam. We didn't get a room credit to use as we wanted like they said on the phone. We received the same coupon book everyone else did and we didn't feel it was helpful with much of anything.
3. The last couple days we were there a large group of girls graduating from middle school descended upon the resort with some moms chaperoning. They completely took over the family pool, took over a huge seating area and took over the inflated ocean toys for the kids, took over the theater (we didn't even bother going to final show of the week as they overran the theater the night before) running amuck all over, cutting and pushing in front of buffett lines and taking over pool and swing bars making it tough to get a drink even. They weren't bad girls, but the sheer number of them and their energy level due to the excitement of being there was fun for them but no one else was very happy about it and there were lots of very very unhappy people. It was definitely not a relaxing way to end our vacation. Was a disappointment to be sure.
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- Also Known As:
- Dreams Puerto Aventuras Hotel Puerto Aventuras
- Dreams Hotel Puerto Aventuras
- Dreams Resort Puerto Aventuras
- Sunscape Puerto Aventuras Riviera
- Sunscape Puerto Adventuras
- Dreams Puerto Aventuras Resort & Spa All Inclusive Riviera Maya, Mexico