My wife and two small boys (ages 4 & 2) were here from 2/18/13 to 2/23/13. We had a very nice dolphin view room on the sixth floor with my in laws in a king suite right next door to us. The service is, for the most part, outstanding. The beach and pool area is on the small side but this was ideal for us because standing anywhere in this area, you could easily spot all family members and check on the kids The beach itself is small but well protected from the (rougher) surf by a rock wall. This was perfect for the smaller children because they could play in the surf without the threat of getting blindsided by a three foot wave. Snorkeling was pretty good just out from the beach. There were always plenty of beach chairs and towels. Every morning on the beach, they prepare MTO fresh fruit smoothies which were excellent. We dined pretty regularly at the asian restaurant for dinner, and the seaside grill for lunch. Both were quite good. The (upscale) Italian spot is not good for kids and we found the Mexican place to be just OK.
The onsite dolphinarium was clearly a highlight for our boys. Definitely well worth it to swim with the dolphins for an hour or so. The hotel has a couple dozen bikes that are free to check out during the day. Perfect for getting away from the resort to see the rest of the harbor area (recommend doing the 10am bike tour on the first day to get yourself oriented). Wife did yoga under the big palapa every morning which was great. The entertainment team at the hotel was quite good (water aerobics, volleyball, sandcastle contest, etc...). The kids club (age 3+) seemed very popular but we didn't really take advantage as we were having too much fun at the beach and in the pool.
My only minor gripe is that I thought the staff could have done a little better job cleaning up the beach each morning (debris, drink cups, seaweed, etc...). Would have only taken one staff member about 30 minutes to make a significant difference.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
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Thank you for taking the time to share your review with the TripAdvisor Community following your recent stay with us here at Dreams Puerto Aventuras.
We are pleased to hear that your were able to enjoy so many different aspects of your stay and were able to experience the high levels of service that we are known for.
Please rest asured that your feedback regarding the beach cleaning has been shared with the pertinent department in order to be addressed and improved. We truly apologize for any inconvenience or bad impressions that this may have caused you during your stay.
We hope to have the chance to welcome your family back again in the near future.
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.