My parents booked this resort for our family to celebrate their 40th anniversary and two birthdays. We are a family of 5 adult couples and one baby that was 3 months old. One member in our group was also pregnant. The dynamics of our group was such that we needed a place where the people who wanted to be active could and there would be lots to do, as well as suit the people who wanted to relax and be in the sun and water or shade. This resort fit the bill!! The entertainment staff kept us as busy as we wanted to be. They even spent some of their time off playing beach volleyball with us. Carlos, Israel, and Roberto were very good at their jobs!! The best thing about this resort was the service!! The staff went above and beyond to serve. As an example, the buffet was out of a dessert they were featuring and after inquiring about it, they delivered a fresh batch to our room! Juan and Diana in the World Cafe were pleasant. They always remembered us and pointed us in the direction of where our family was. Noe was great keeping our thirst quenched on the beach as well. We can not say enough about the staff!! The food quality surpassed our expectations. Portofino was by far the best of all the A La cart. The chefs specials were always good and they changed each night. The Sushi restaurant was good, but it took a really long time, one hour plus for our order to come. Sea Side Cafe was our lunch spot everyday and we loved the food and the service. Room service was a nice option too when we didn't feel like going out. Atmosphere outdoors at the restaurants was much nicer than indoors. Music was often very loud and the evenings were nice to be out. The rooms themselves could use some improvements. We had two twin beds which was OK if a couple would like to sleep apart. The lighting was very poor. If you can afford the weight in your luggage, bring a head lamp to see in the closet. No joke. Impossible to see as there is no lighting. I would also recommend bringing a pair of disposable flip flop slippers to wear in your room to keep the sand off your feet and out of your bed. Regarding the Best Way Travel Company that books excursions, we feel that it would be in your better interest if looking to book a tour to do your homework. Read online from what other viewers say. We felt like we got ripped off on a fishing excursion and the feedback from the rep was sorry about that but nothing to help fix the situation. If you have time take the free shuttle to Lapis jewellery store. We had great service and they custom designed a ring for us that we were very happy with.
Our room over looked the dolphin pools and we really liked being on the quiet side of the resort as opposed to the pool side. We loved being on the first floor too as we were close to our room when needing a diaper change or a feed.
I would sum things up by saying the resort at times is inconsistent. Don't take the first answer from the staff as the final answer. Answers change every time depending on who you talk to.
We were a group of ten looking to celebrate at a restaurant at the resort. They wanted 250 dollars from us to set a table for us. Instead we showed up at the A la cart restaurant first and wanted a table for ten. They weren't going to comply but in the end they did and we saved ourselves the money. Patty at the reception said she would set up something nice for us, but failed to confirm details, get in touch with us and just wanted our money.
We had spa treatments done as well. We paid for 80 minutes but didnt receive 80 minutes. We gave some feedback about this and they fixed it by giving us a free foot massage. The Spa showers and change rooms are nice. The hot tub in the spa area is not!! The gym was great.
These extras I am sharing are just small details to know about. I would recommend this resort to anyone!!