Reviews are very important to my family and I when choosing the right resort-and I'm happy to report back that I was impressed with the majority of the reviews posted on here, and impressed with the resort as well. I just returned from a 1 week vacation with my family of 6-all adults (traveling from different parts of Canada and the USA ) from Dreams Puerto Aventuras, and I can't wait to book another trip back. Now there are definitely some pros and cons to the resort, but can anything really be perfect? Plus everyone has different standards, so we need to take some of these negative reviews with a grain of salt. Hope you get through this review, I know it's long-
My husband and I booked our deluxe garden room directly from the website instead of orbitz this time, the website seemed to have a deal when we booked so that's why we did-and our transportation was included, when it generally isn't unless you book your airfare through them as well which we didn't since we were flying in from different cities at the time.
When I arrived at the airport, Dreams uses Amstar, they were very friendly, made a sign with our last name on it, so finding them at the Cancun Airport was a Breeze. My flight was 2 hours late, but they were there ready and waiting. The shuttle took 20 mins to get me, then I was privately taken to Dreams, yes a 1 hour drive over to Puerto Aventuas.
The town itself seemed to be in a gated secured area, not only the resort-but the town too-so I felt very happy and safe upon my first impression.
I arrived about 3pm, they greeted me with a cool cloth and a glass of champagne upon arrival. My parents arrived in another shuttle 5 minutes before I did, and was treated exactly the same. There were a few people in line to check in, and about 2 people working the front desk-the champagne made waiting a little easier. When it was our turn, I asked if there were any ocean views available for upgrade. Ines, at the front desk was very helpful and accommodating. She offered my parents and my upgrade for 35$ more per night, instead of the 75$ more per night. We absolutely agreed, and then found even better that our rooms were right next to each other, which we didn't ask for. Our rooms were not yet ready, but she suggested that we go grab some lunch and return in 30 minutes.
Our Ocean View room was gorgeous 538, was also bigger than 536 for some reason-we didn't complain! The bed was very comfy, the pillows were nice, my mom asked for softer ones the next day-and I needed a blanket since my husband likes to crank the AC. The safe worked just fine, our fridge was stocked with water, soda and beer each day. The toilet's ran the whole time we were there, didn't bother me-we just kept our bathroom door closed at night.
The walls are yes, very thin, so you can hear everything that goes on not only beside you, but above you. Each night, we heard heels clicking/walking around above us at 130am , it was horrible! Bring ear plugs- we forgot about them until the second last day, but they worked~didn't wake up the last few nights. Also because we upgraded rooms, all the activity from the pool is on the beach side, so it was hard to nap during the day if you are tired from the morning sun-or want to go to bed early, because of the partying from other rooms on their balconies-that would be my only complaint-the noise. We are early birds, not night owls so we were in bed each day after dinner around 830. The TV was fine-didn't watch too much TV, but if you don't know Spanish, its hard to watch, just a few channels were in English. Bring your DVDs if you need, they do have a player in the room for you.
The maids cleaned our rooms each day, but turn down service was inconsistent. Some nights, we were already asleep when I heard knocking at our door, then if you don't answer, they walk right in, to see you sleeping-put your "Do not disturb" sign on the door, they never bothered us after that-
The food was good, I'm not going to complain about it like others-what I will say is that the quality was very inconsistent from lunch to dinner, and even day to day. I had ordered exactly the same thing from the Seaside Grille 3 times, because the first 2 times were amazing, but the 3rd was not-still edible of course, but it just wasn't the same.
The buffet at World Cafe was small, but ok for breakfast and lunch. I loved the made to order omelets and waffles each morning, and the made to order pastas at lunch. There was always an overabundance of fruit and veggies, as well as an assortment of cheeses available. I wouldn't advise eating at World Cafe for dinner-selection is poor, and the a la carts/room service is much better.
Portofinos was delicious, we ate at it 3 times, all wonderful, very consistent with the food quality, and very filling.Try the Caprese Salad, and filet minon. They also always have a chef on the patio cooking a special pasta appetizer be sure to check for that-so delicious.
El Patio had a fun atmosphere, and the food was also delicious the night we ate at it.
Oceana-not the best, but okay, they need to update their menu, it just wasn't what we expected-
Gohan-only sushi rolls, and if you are a sushi lover, I would pass on it, or just go for sushi roll appetizers before your main course dinner-only about 10 rolls to chose from-4 cut rolls at 1 time, so we ordered the whole menu plus some that night.
Drinks were fine, they were what I expected and enjoyed all the Miami vices, pina colada, and blue Hawaiians I could take. The house red wine was good, I enjoyed a glass each night with dinner.
Service was fabulous-a little slow at some dinners, but they were very good, we tipped as well-and it may have made a difference, but it may not have. We got treated very well at all restaurants, at the bar, and beach service-shout out to Carlos at the Seaside Grille, try one of his Tequila Boom Boom Shots when you arrive, it will really kick off your vacation!
Pools were nice and clean, we didn't use them much, just one day wanted a different scene from the beach, we all got totally drunk that day, and had enough of the adult pool, they just kept bringing shots and shots around, it got to be too much. The water was also very cold, a little too cold for me. The hot tubs were not hot tubs at all, so if you are like me, on a cool night (because they do get a little chilli at night there) and want to soak in the hot tub, no luck there-its lukewarm-which is why you will see ALL the kids swimming in the 25 person hot tub at the main pool by the beach-
Beautiful, yes small with no waves, but gorgeous and fun! Lots of fish to see and snorkel with, grab those mini bananas from the buffet at breakfast and feed them, lots of fun! There are also lots of chairs on the beach, so no need to wake up and rush down. Kayaking, and the Hobby-cat was also lots of fun!
I got a pedicure done, because mine chipped-which I expected would happen-it was fine, nothing like I experience here in San Diego, but it looked great, and my paint is still on. Also, they do not do acrylic nails, so if you break a nail, which I did as well, you won't be able to fix it until you get home. I was very surprised that they didn't offer acrylics.
We did the dolphin encounter on site, it was wonderful, no complaints, bought the disc of pictures they offer at the end of the encounter-99$
We also booked the Tulum/Xel Ha tour-listen, they don't tell you to eat prior to leaving at 720am, buffet opens at 7am, so get your butt down and eat because the tour goes to Tulum first, and if you want food, they stop for 5 mins at a convenience store for you to buy crackers to keep up your strength before you head on to the all inclusive Xel Ha. Tullm was breathtaking, bring your swimsuit and swim in the ocean while you are there, its the most beautiful beach i have ever seen. Xel Ha was also fun, the food was not so good, drinks were tasty. Bring your own snorkel gear, leave your towel at the resort, they have plenty, and they make you use biodegradable sunscreen-I believe you can buy before you leave from Walmart. Did not experience any bugs like last time, but were prepared with bug spray.
The hotel also offers pictures with different animals throughout the week, and you can purchase them for 15$ each. I bought my pictures of the monkeys, and baby tiger cub. They also had a Toucan bird one day, and Iguanas.
I'm pretty sure that wraps it up, it was a great stay, with great people. I think i would return to an adults only resort, since thats what I'm used too. Hope the review helped!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.