This hotel was our second break to the Yucatan Peninsula in under a month and sadly we had been spoiled by our earlier first choice, the Dreams sister hotel in Tulum. To be positive, the beach at Dreams PA is probably one of the best in the area and almost rivals the Maldivian resorts and the rooms in this small hotel are huge with comfortable beds and almost-silent superb air conditioning. That said, it all went downhill from there - the emphasis at this hotel seems to be on weddings and children with many areas given over to those groups, even to the point of shutting off bars and restaurants to the general guest population.
The limited restaurants had even more limited menus and on two occasions we left meals midway through after giving up on the task of chewing through half-cooked or fatty meats. True, the way food is prepared is often a personal choice but having delighted at the cuisine in the Dreams Tulum I find it difficult to believe that I am being over-critical. Restaurants were shut on many evenings and on two occasions half of the remaining available restaurants were closed to the general guests because of a wedding and another was given over entirely to a happy couple meaning you had a wait of up to 40 minutes to be seated - and that with the hotel less than half full. The service at most eateries was poor (with the notable exception of the Porto Fino Italian) and occasionally during a meal I walked over to a bar to get a glass of wine - quicker than waiting for the service in the restaurant.
A blessing in this hotel is the adults only pool at the rear of the hotel which looks out over a beautiful marina. Here you can escape from the aforementioned children and groups of noisy young Americans frolicking about in the per-marital ritual of getting inebriated by 11 am. The setting is exquisite and the marina and surrounding area are well-worth exploring. Having criticised the service it is only fair to say that the general staff were extremely helpful and cheerful - literally nothing was too much trouble including providing me with an extension cable to enable lap-top work to be done in a shaded area near the Marina - so my star rating for service is only directed at the restaurant staff. Having said all that, we did thoroughly enjoy most of what the hotel had to offer and if you are planning a family holiday (or making or renewing your vows) this is definitely the place for you. If you are a foodie or simply want to raise the game in terms of service, i recommend you try the Dreams at Tulum which is a true 5 star hotel.
The local agent for our holiday was a company called Jumbo Tours and, like then name suggests- they were slow at everything. On our first trip the rep never put in appearance leaving us to chase her for our pick-up departure time. At the Dreams PA it was a similar story and when the transport did arrive we had been waiting for nearly an hour in the foyer which would have been better spent in the pool or bar.
In terms of attractions, we had covered most on our first visit but took a 220 pesos taxi to Playa del Carmen out of curiosity - on reflection it reached our our expectations of a noisy tourist trap with over-priced trinkets and drinks at £5 a head, a sort of Blackpool (UK) with sun. Give it a miss unless you are desperate for a break from your hotel.
- Also Known As:
- Dreams Puerto Aventuras Hotel
- Dreams Puerto Aventuras Hotel Puerto Aventuras
- Sunscape Puerto Aventuras
- Dreams Hotel Puerto Aventuras
- Dreams Resort Puerto Aventuras
- Sunscape Puerto Aventura
- Sunscape Puerto Aventuras Riviera
- Sunscape Puerto Adventuras
- Dreams Puerto Aventuras Resort & Spa All Inclusive Riviera Maya, Mexico
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, BookIt.com, Orbitz, Booking.com, Caribbean Online Mgt Corp., Tingo, Hotels.com, Priceline, Cheap Tickets, TripOnline SA, Otel and Agoda so you can book your Dreams Puerto Aventuras Resort & Spa All Inclusive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.