I just returned from a wonderful one week stay at Dreams with my husband and our 4 year old son. This was my fourth all inclusive resort, but my first one in Mexico. All in all it was a great week, with lovely weather. I will try to break it down by things that stood out.
Safety: 5/5 We chose this resort partly because it seemed very safe since it was in a gated community. My parents were a bit freaked out about us going to Mexico and as much as I knew it was safe, I still had to listen to all the warnings. Anyway, since we were bringing our little fellow, I did want to be cautious. I felt extremely safe every moment I was in Mexico, both off and one the resort, but I do think that if you were at all worried about safety, you would feel very safe at this resort. It is gated, itself and then it is in a gated community. We often walked around the community, even in the evening and always felt fine. Also the lifeguards and entertainment staff did a great job of making sure everyone was safe. While we were there, someone passed out in the pool and an aerobics instructor who was teaching a dance at the time, jumped in and saved him while another entertainer ran for the lifeguard on the beach. They literally saved the guy. Also, my son took a spill while there and the lifeguard was so excellent, as was one of the entertainment staff (Faustous) who helped out. They were really great at bandaging him up and cheering us up. In fact Faustous (not sure about the spelling there) was always really great to us and our son.
Food: 5/5 I was very, very impressed here. Maybe it is because our last 2 resorts where in Cuba, where the food is not so great. I was really happy with all of the restaurants and even the buffet. Because we were there at peak time, all of the resturants were open every night and we tried them all. The Seaside grill was also open at night and it turned into a steakhouse, which was a pleasant surprise. I would say the Italian and the Oceanus (seafood) were the best. The sushi is not amazing, but I am fussy when it comes to sushi. We did not use the room service, but I did call down once but the phone rang and rang. That was likely due to the fact that the resort was at full capacity. We did not wait for any of the restaurants though, so that was good. Most days we had breakfast at the buffet, which has inside and outside eating, and a waffle and crepe station outside, and I prefered that to the seaside grill at breakfast. If you want a light lunch there is always a grill going and some days there was delicous Paella. If you want a heavier lunch, I loved the Seaside grill. The drinks were also great. Every day they had two different special drinks (a virgin one and an alcohol one). Any drink you could imagine, the could make. I fell in love with Mango mohito. I also liked that there was a decent selection of beer, for an all inclusive. They had my fav (corono) and my husbands (negra modella). My son also liked all of the food, especially breakfast and the fries at the seaside grill. You could also go over there and ask for take out fries if you would like to have fries with your grilled burger on the beach. One thing I found tricky to find at times was coffee. The coffee was delicious but there was no cafe, or coffee bar in the morning. My husband would bring me a coffee back after his morning run, and sometimes he would have to go to three different places to find it. They did have a little bar set up in the lobby late afternoon that had cofee and some speciality coffees. This was great to give you a boost before supper. And for us, the most important thing about the food is that we had no tummy troubles whatsoever, and I cannot say that about the last 3 resorts where I have been (all in the same star range as well).
Activities and entertainment: 5/5. They were busy! There really was so much to do. I loved, loved, loved the morning yoga. So fantastic. I think I lucked out too because the instructor that week (it changes weekly) was so amazing. But the location is what made it is such a fantastic experience. Stretching and breathing deeply while listening to waves crash and feeling a warm breeze. Truly special. There was always something going on here. They have a daily schedule that is posted in the elevators, and on a central board. You can also pick up a copy in the a.m. from the conceierge. It has a list of all the activities for adults as well as for the kids in the club. Activity was non stop. They had ceramics painting (cost extra), cooking classes, dancing classes, aerobics, movies, comedian, fire and ice show, wall climbing, bungee trampoline, daily walks to the marina, circus performers and much more. Also they went way out for the St. Paddy' day celebration.They were also good at trying to get you involved, without being pushy. I appreciated that because other than yoga, and watching a few shows, I wanted to just relax, and read. That was easy too. I did not go to the spa but it seemed a bit pricey. they do give you $200 in coupons when you check in and a free photo session with one free picture, but we did not use any of it. I wish we had done the photos though. Also, they bring animals in every other day (birds, iguanas and monkeys) and you can pay 15 to have a picture with them. Our son was too nervous though so we did not do that. We did not do any offical excursions, but we did walk into the marina every other day or so. You can just see the dolphins swimming around and playing. It is very sweet. We also did a bit of shopping there, but the shopping at the air port was so much better, in my opinion. I found the shops in the marina kind of tacky and not the best quality. Also I do not enjoy the art of bardering so we got ripped off whenever we shopped there. But it was so lovely to walk around the marina in the evening and my husband loved running there in the a.m. We also went into Play del Carmen for a half day. That is all you need there. Nice little spot, and I LOVED the beach there, which brings me to the Beach at Dreams.
Beach 2/5. This was the biggest disappointment for me. It is very, very small and shallow. It was okay for a quick dip, but it was difficult to really swim, and there are no waves to play in. Very safe for young children, and there are lots of fish to feed, but our son didn't really like going in (he perfered the pool) and my husband and I found it too crowded and shallow for us. We did spend our days sitting on the beach, but I found it so crowded and that was not relaxing at all. It was so loud and a lot of people smoking. There are two parts to the beach. We were told that the beach side with the natural pool was adults only. We did go over there one afternoon for a bit while our son was doing a kids club activity and it was so nice and quite over there. I liked that vibe a bit better, but it was not real sand, more like pavement with a thin layer of sand over it. When we went to Play we really realized how lacking the Dreams beach is. It is the one thing that would prevent us from ever going back. I also wish that with all the adult only sections, that smoking was limited to those areas. The main beach area and pool areas are full of kids, so it is, in my opinion, not a good place for people to be smoking.
Pools 4/5. These were nice. The adult one had the late afternoon sun and it was never crowded. The main area has the jucuzzi hot tub which is nice, but always packed. Especially at around 5ish. The main pool is nice, but it was all shady by late afternoon. I liked the shallow side. My son would play in there for hours and he would usually only be in there with a few other kids. The deeper side was pretty busy with volleyball, and exercise classes. It was the perfect temperature IMO. Oh, but one thing that was badly lacking was that there were maybe only a dozen or so chairs around the pool and jucuzzi area. I mostly always sat on a towel. Oh, on that, there are lots of towels and no towel card, which is a bonus!
Kids club 3/5. The ladies were really sweet, but I did not find them overly attentive, which freaked me out so our son only went in a couple of times, when I knew they would be inside. It made me nervous for him to be out and about on the resort at his age, especially not knowing how to swim. He did go to their camp night (kids buffet on the beach and a movie) and we sat at the outdoor restaurant where we could also keep an eye on him. He also left the next day because an older kid pushed him over. I think that was his last time in there. they do have lots of activities that he enjoyed and I think it would be good if your child was a bit older. They do have the buzzers which were fantastic. They would buzz you if your child wanted to come out of the club.
Rooms: 4/5. I thought our room was fine. it was not a 5 star room because it was showing some wear and tear, and oh boy it was damp. A few nights were also very, very loud due to hearing people in the hallways and slamming doors. We were told that we got an upgrade to the marina view. I was hoping for ocean side, so I said that and the girl snapped at me. She was rude. She said "you got an upgrade and you shouldn't complain becuase your room was going to be garden view, which is a parking lot". I was shocked becuase in all my reading up on the resort, I did not hear of anyone having a parking lot view. That would be aweful. In the end, though, I thought the marina view was very pretty. We enjoyed sitting on the deck and having a corona from the mini bar in the evening. I also think in the end that the marina side was much quiter. Oh, we also did not have the problem of water filling up the bathroom because we had a shower curtan, but we met a couple who did not have the shower curtain and that was a problem. I was also happy with housekeeping. We got cute little animals every day, except the one day that I forgot to leave a tip......
Some general tips:
Glad I brought: dvds for our son. We called the concierge to see what films they had and they had nothing other than Glee and some princess movies for kids. They also have the disney chanel which he would watch while we got ready for supper.
I did not need to bring: Bubba kegs or anything like that. I did not even take it out of the suitcase. They have nice large size acetate glasses. No plastic cups so it was nice.
Wish I had brought: more sunscreen! We went through so so so much of it. I looked to buy some more in the marina and in playa and the cheepest I could find was $23 US dollars for a small bottle!
All in all, I am excited to return to Mexico, and I would def. return to a Dreams resort, but not this particular one. While I was very happy and had a wonderful week, I would like to find a nicer beach next time.
We were told that we got an upgrade to the marina view. I was hoping for ocean side, so I said that...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.