First off, so excited to FINALLY be able to write this review. Trip Advisor only lets you write one every 3 months which is a problem if you go twice in that amount of time! lol. My family has been to Dreams PA four times. Brought frequently traveled friends along this past trip (last week of Jan. 2011) and they all loved it just as much as we thought they would. All of them have been to many other all inclusives from Puerto Vallarta to Cancun to Punta Cana and Jamaica. Dreams is wonderful. The staff are what make this resort so wonderful, but don't get me wrong the beach, scenery, and gated community of Puerto Aventuras are also beautiful!
Before you even arrive they have concierge (Lindsay Sherman) on sites such as Facebook to answer questions and assist with reservation requests. They have fabulous customer service before you even arrive. Many people go to the Facebook site after they get home to usually tell Dreams how much they miss them. Such a great resource. Once to the resort everyone from the bell staff, front desk staff, entertainment staff, and waiters are wonderful. A few favorites we have met along the way are Giovanni, Alfredo and Johan (Entertainment Staff. Claudia and Noe (Wait Staff) and Xiomara (Breakfast Buffet Hostess). All EXCEPTIONAL employees. All of the employees go out of their way to assist you with whatever is needed. We also had a wonderful waiter at Oceana but I forget his name. All the food is wonderful. This resort is a smaller all inclusive, but still has all the options such as 5 restaurants and several bars. Snorkeling and kayaking are a blast. Also, renting a golf cart from downtown to cruise around Puerto Aventuras is a must. This gated community is very safe and so much fun to drive around and see all the fancy condos and beach homes. used the spa this trip for the first time. We did the couples massage which includes the steam room, sauna, and spa jacuzzi. Great experience for a good price! When going back to Mexico, my family will surely go back to Dreams.