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“Terrific Property, Would Return” 5 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
Special Offer
Up to 35% discount
Ranked #9 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
Washington, DC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Terrific Property, Would Return”
5 of 5 stars Reviewed February 7, 2011

We just returned from a week (Jan. 29- Feb 5) at the Barcelo Maya Caribe. We could not have asked for a better family resort experience. We were fortunate to have had 7 days of beautiful weather, and only one windy "red flag" day on the beach. We were lucky, in that we had both great weather, and we ducked the east coast storms, as we flew direct from Dulles Airport near DC -- Delta non-stop, on time, both ways.
The grounds at this hotel are expansive and beautifully maintained. I could not see so much as a gum wrapper or cigarette butt anywhere (I looked!), and the service from the housekeepers, concierge desks and food service staff was friendly and throrough.
We did upgrade to Premium status (I think it cost $80 for the week) which afforded us private check-in, access to the Premium Lounge ( liquors, light buffet and private internet room) and a small lounge. Came in handy. Also, above the Premium lounge, and open to all guests, is a modest "sports bar" with (free) foosball, pool, air hockey, card tables, and excellent cold beer. We spent many an evening there in lieu of the shows. Very nice little getaway for my family, which included two younger teens. There is also a room over by mini-golf for teens which has sofas and an XBox set up, but my kids had little interest in it, preferring the shoot baskets or go to the various pools. FYI, the beach at the Caribe is great, and calm, and we bought some vinyl rafts which we used all week -- they are sold in the Aqua shop and gift shops around the properties.
We booked through American Express, which I also recommend. They do a nice job with airport transfers and their rep (Jose Cuervo -- yes, he goes by that name) pointed us to a day trip to XPlor, which featured lots of activities and zip lines --- you need to be relatively fit and a bit daring (but not too much) to negotiate the towers for the various zip line rides. Nice day for everyone.

Our junior suite was poolside,Room 5111. Clean and well appointed. This property is pretty laid back, vs. the more active "Vegas style" hotels up the beach, i.e. the Colonial and Tropical. We ate most nights in the Colonial Hotel, as their buffet seeemed to offer a bit more selection. The one question I have is why do Americans (I am one too) feel that cargo shorts, tank tops, baseball hats and flip flops are appropritate dinner wear? It's an epidemic I tell you.

We only went to one show, which was Circus Night, and it was impressive. Most nights we walked the grounds, went to the charming Mexican Village shopping area, or played pool in the sports bar. Did I mention the cold beer there?

This is a great spot for families, and I would have no hesitation at all returning. Go and enjoy! Feel free to e-mail if you have questions.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 2, 2011

It's simple. Perfect grounds and perfect food. Hotels (5 Barcelo hotels creating one big resort) are well maintained, the staff is friendly and the beach is awesome. Snorkling right in front of the hotel, I saw a turtle, a ray and a lot of fish.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Chippewa Falls, Wisconsin
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 30, 2011

Rooms: Very nice and very clean! They clean them everyday including mopping the floors. The minibar is stocked everyday with beverages, chips and peanuts. You need to put a room keycard in a slot when you enter the room to turn the lights/air on and keep it in there to keep it on. You will want to keep the air on because it does get humid and musty smelling in the rooms without it. Shampoo, shower gel, and conditioner along with other toiletries included. Not sure if you can actually see the ocean in an "oceanview room". We were on the ground floor of a 3 story building and could not see the ocean because the pool was in the way, so don't waste the money if you don't want to.
Food: Buffets are pretty good. Some nights are better than others. The buffet is huge so there is something there for everyone for every meal. You need to make your reservations for the a la carte restaurants when you check in...don't wait! We waited a day and couldn't get in until 8:30 or later every night. The mexican restaurant Agave is terrible. People at tables around us seemed to agree. The Rancho Grande Steakhouse is great, we ate there 2 nights.
Drinks: Very watered down. I don't drink much and had 8, that's right, 8 margarita's during the Packer game and didn't feel a thing. The only time I noticed liquor in the blended drinks was at the a la carte restaurants.
Entertainment: I only saw 2 shows, "Fantasia" and "The Michael Jackson Videos Show". They were both excellent! The singing, dancing, and costumes are outstanding!!! The shows are at 9:30pm every night, I would highly recommend them. There is a great minigolf course and tennis courts.
Shopping: The Plaza Mexicana Shopping Center between the Caribe and Colonial is the place to shop because it's the only place at the resort you can barter. Still not that cheap however. Fun jewelry, cloth bags, ceramics...silver was still more expensive than it should have been. All accepted US dollars and credit cards. The gift shops by the hotel lobby is good, but more expensive. You cannot pay with cash there, only credit or charge it to your room. You can pay your room charges with cash when you check out however.
Weather: It was only sunny 2 days out of 7 for us. It got chilly at night so I wished that I had brought long pants and long sleeve sweaters with me. Pool was cold and so was the ocean!
Dress: Ladies, don't bring too many high heels. The paths are all stone and uneven so unless you want to hold on tight to whomever you came with, you can't walk to well in heels. The a la carte restaurants say "elegant" dress. They basically just want you to look nice. Don't go over the top, just no jeans, shorts, or crappy clothes.
Beach: It is fabulous! There are enough beach chairs for everyone and it is very spread out. There are a lot of European guests, so there are a lot of topless sunbathers. I saw a lot of parents having to divert their children around them, and it is a little uncomfortable if you aren't used to it. The resort doesn't let just anyone onto the grounds, so there aren't random people wandering around trying to sell you stuff. There were a couple of guys that I think were employees of the resort that came around everyday with a different animal to get your picture taken with (parrots, monkeys, iguans). They stayed down by the ocean and did not harass anyone.
Service: The resort doesn't budge on much...it is how it is. Our travel agent told us one thing and the resort told us another. The resort has the power to do what it wants. Make sure you read the book in your room about the resort. It will tell you about how you will either have a card for towels or towels in your room. You must hand these in when you check out or they charge you $20! The waiters and bartenders are great! They speak pretty good english and seem like they enjoy their jobs.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2011

January 22,2011 - January 29,2011.Just spent 1 week in Barcelo Maya Caribe, it was a fantastic experience. This has been my 6th trip to the Riviera Maya and have always wanted to stay at a new resort each time but i would definitely choose to go back to this one! Yes this resort is very large, 5 resorts in 1. walking was not a problem for us...... we enjoyed seeing all that this resort offers! the grounds were absolutely beautiful! so much to do...... putt putt golf, a pitch and putt with four greens, tennis, basketball.... you name it.... they had it! The beach on the caribe and maya side was not rocky and the snorkeling was fantastic with a coral reef with plenty of different fish and plants. Wading just off the beach a few yards the fish are plentiful and swim between your legs...... it was so cool! (take a box of cornflakes from the breakfast buffet..... the fish love them!) If you are adventurous (like us) take along your water shoes, we walked north along the beach to the town of Peurto Adventurous,(about 3 miles) it was very rocky but totally awesome.... we came along lagoons, small cenotes and even an old mayan ruin! once we found our way into town there were plenty of shops and outside cafes where you can watch the dolphins swim! If you have never been to Playa Del Carmen it is a must to check out for shopping and to see the mexican culture, take a collectivo for only $2 per person. you can get one just outside the resort on the main highway. (way cheaper than a taxi) We took the ferry over to Cozumel and rented a scooter for the day and checked out the wole island (awesome) We took our own snorkel gear and walked across the street from the Barcelo to one of a few different cenotes. Kantunchi eco park had 4 cenotes, snorkeling in the underground cavern was so cool with stalactites! If i had to mention anything negative about this resort would be that they tried to have us uprgrade saying that a king size bed which we requested at booking was not available, we declined the upgrade only to find that we did indeed have a king size bed! Our room was clean, and restocked every other day with cervaso! The food was good and typical of the all inclustive resorts, we were happy with the buffet,we did go to the steak restaurant and had a great filet mignon. the spanish restaurant was ok, my boyfriend loved the lambchops. The staff was friendly, service at the bars were a little slow at times, but relax...... your on vacation! I would rethink going back at this time of year..... a few of the nights were a bit chilly..... needing a sweater. days were very warm in the 80s. We had a great vacation! enjoy! :)

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adair, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2011

We stayed at Barcelo maya caribe which is one of the 5 resorts in the barcelo complex, recommended since it has the cheapest rooms but you can still visit the rest of the resort besides the Palace area. The beach is on this end and it is just outside the hotel, the gym is on this end and is open on all sides with the roof surrounded by tropical gardens. The resort is surrounded by jungle so it is quiet, beautiful. Food at the buffets are plentiful as far as choices, the beach grills also provide many choices, staff are clean, friendly and always helpful. Shopping area in the resort, and sports bar also available to visit. Hotel does prefer you do not use american dollars for gift purchases or room add-ons. debit/credit cards is the way to go - of course staff enjoys american dollars as tips - a la carte restaurants agave and quixotie had great food also - definitely won't go hungry at this resort (or thirsty) bars are located in lobby areas and beach and sports bar and minibar in the room which also has chips/nuts for snacks - the lobby bar also provides munchies for late nite drinkers

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 26, 2011

We just returned from a short 5 days at Barcelo. We were supposed to stay at the caribe, but were upgraded to Tropical. We actually would have preferred to have stayed at the Caribe. We spent most of our time in that area. Caribe's pools was uncrowded, Capt. Morgans was a fun spot for snacks and lunch, the beach was better and the tennis courts were close by. As far as I can tell the only plus to the Tropical was more choices for a la carte restaurants and being close to the activity/ water park pools.
The resort is HUGE and beautifully landscaped. They sprayed every day for mosquitos and we never saw one bug. The tennis courts were well kept and well organized; water, equipment, towels, etc. The beaches and pools were well kept and beautiful. The buffets were well done with something for every taste. We went to two restaurants, the seafood one was delicious, the Santa Fe steak house was a bit hokey (cowboy theme) and the steaks pretty much inedible. (my only complaint of the whole trip) The staff was AWESOME! There was a lot of interaction with them. We left small gifts daily for the maid. (One entry level employee told us that she works 6 days a week, 8 hours a day for $55 a week.)
We took a trip to the Mayan ruins of Coba. We picked up the local bus outside of the
resort. at Coba we hired a guide for the 4 of us. ($25 for 1 hour) We climbed up the largest temple which proved to be quite easy. Luckily the day was cloudy so the heat wasn't bad.
We didn't rent bicycles, but would highly recommend that option to anyone who goes.
We decided to take a taxi back to Tulum which cost $30 and then picked up the collectivo to the hotel.
Another little trip was to the El Eden cenote ($6) which is across the street from the resort. It was a short walk. You can swim/ snorkel in the cenote. The water wasn't a cold as I expected. Not many fish to see, but an interesting environment.
All in all we loved the resort and would recommend it to others. We went in mid Jan. so didn't have any problems standing in lines for anything or fighting for pool chairs. We easily booked any sitting at any restaurant. Good value for the money!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 21, 2011

First I will say BE PREPARED TO WALK, nothing is very close. Rooms are pretty nice.. no complaints, not as nice as Cancun Palace, thats all i have to compare. The beach is nice but the first 10 yards of the water is rocky. I hate the geeky water shoes but damn I would have liked to have had some here lol. The water was nicer and less rocky if you walk past the peir to the right where the next hotel is.. still a Barcelo hotel. We took the trip down the coast to swim with the sea turtles which was awesome, I wish I could remember the name but its through the hotel scuba shop so its easy to find and inexpensive. The scuba is awesome as well, and so is the sailing, you need to take a little training lesson on the hobie catamarans for like 30 mins then you can go alone, we took them out several times. The food is not bad, it is typical Mexican buffet style food mostly. There are specialty restaraunts like Itallian, Hibachie grill, and steak, if you want to eat these you have to make reservations immedeatly, you get reservation cards when you get there and they fill up very fast. If you wait a day you may not get in.. really. Some other reviews said it was hard to get drinks but i didnt have any problems at all, all day in the pool bars or anywhere else. There are a few lawn games around to play like boccie ball and ping pong tables. we found that everything isnt always open or available like water toys. Sometimes the sea looked fine but we were told it was impossible to take out certain things like water trikes. The night life i cant comment on, I am more of an early morning explorer. The whole place was very clean, and the grounds were well kept. Forget put put you will be mosquito food, they will carry you away. There are quite a few shops around, jewlery and souvinier type places. There is probably more but this is long enough as it is so to sum up. We did have a nice time, especially for the cost, the ocean was awesome, rocky in places, food was nothing special anywhere. lots and lots of walking I honestly think we all lost weight. Go swim with the sea turtles you are guarenteed to see them. Akumal is the place. I would stay there again if I got a good deal.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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