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“Great place for holidays, ideal for snorkling fans” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Ranked #5 of 15 Hotels in Puerto Aventuras
Portimão
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great place for holidays, ideal for snorkling fans”
4 of 5 stars Reviewed May 12, 2014

Stayed on this hotel with my wife during the last week of April, and it really match my expectations: very good resort, front beach, clean, very good food (you must taste all the different natural juices at the breakfast) the beach was really amazing, specially if you are a snorkling fan. The 2 thematic restaurants (Mexico Lindo and Dom Quixote) are good but i have to say the "Dom Quixote" is a must...you have to try and ask to be served by Jorge.
The only thing i have to point out as a negative was the welcome receveid on the arrival day: after flying for more than 12 hours and nearly 36 hrs without sleeping, we arrived at the hotel around 9h30 pm. The check-in lasted for more than 30m and after putingt the luggage in the rooms we were starving...but...the restaurant closed at 10pm and the only option was to wait until 1am to get some snacks from another bar near the reception !!! I found this unaceptable and after a claim made into the front-desk they offered us room-service...terrible...we waited for more than 1h30 to eat some cold fried chips and sandwiches.
A hotel of this level should prepare in advance the welcome for the guests arriving late, specially those who come from Europe and surely have passed the last 20 hours in airports eating "airport food".
Overall a very nice holidays, surelly a place to return (hoping to get a very different welcome)

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 13, 2014
MPereiraPortim_o; Many thanks for spending your vacation at Barceló Maya Caribe and contacting us through Tripadvisor with the comments you very kindly share about your vacations, we are glad that you enjoyed many aspects of the property and service, however we are sorry that your arrival were not up to your expectations, we would be happy to take your comments into consideration to allow us to improve this service.

We remind at your service and we will be pleased to serve you again in the future.
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999 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Ely, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2014

We booked our holiday in late 2012 and it was with First Choice/Thompson for the caribe
Flight and transfer.

The Thompson dreamliner was very comfortable, good food and service and plenty to do on the interactive screen in front of you. The transfer was smooth, but remember to go outside of the Airport with your hotel name written on paper to show the rep where you are staying.Buses have names rather than numbers.

Arrival at the Hotel/Front desk.
Booked in ok and the Bell boys will label your luggage with your room number and take it for you. The front desk were helpful, but you have to be firm and make sure you get what you asked for. If you need to leave a message for someone, please write it down on paper and all the details and make sure if you cannot deliver it, get them to do it asap.
We were on the ground floor, but then we moved up stairs as the balcony is alot more private.
We looked at upgrading, but no real benifit, unless you want to spend all your time on the internet.We had our 6ft, 13 year old son with us, the rooms are very nice, good size beds with topped up minibar everyday Good aircon and large fan.

The Caribe and Beach Hotel and grounds.
I have to say that we cannot fault the tireless effort the staff did everyday. They cleaned up leaves, cut grass, cleaned and levelled the beach and if you see them cutting down the coconuts go and have a drink with them.The lobby, toilets and walkways were always clean and tidy.

The Beach
Wonderful white sand, perfect, we sat near the Capitan Morgan bar which was less crowded and handy for the bar. If you swim/snorkel out to the edge of the roped area you with find a reef teeming with fish, and keep looking within the roped area and you will find turtles feeding. This was just amazing. Snorkel by the jetty also as there are shoals of surgeon fish, and you can buy food to feed them.

Food/Buffet
All i can say its that i have never seen so much food and such a variation each day. You cannot fail to try something different and the quality was never a issue. If you like Pizza, burger, chips and donuts you will be happy!!! Please try everything sometime during your stay.We ate in the large beach buffet and the Caribe which had a smaller option. Lunch time we ate in the Capitan Morgan or the Rio.

Drinks
Plenty every where, cocktails amazing made by Horitio and Lllinna at the Capitan Morgan bar.

Service/staff
Our room was always cleaned and fresh towels daily, the dinning areas were always being cleaned and generally the hotel was clean and tidy throughout. The staff are very hard working.

Out and about
Book to go with the Dolphins on the Sliver package with your rep, you wont regret it, be careful as the photos at the end are expensive. Scuba diving also booked with the rep will get you hooked, it did with me and my son, a must.If you want to travel about the collecttivo is a must as its cheap. This is the local bus service and they are minibuses. If you stand on the road and wave them down they will stop, but not if they are full. Say where you want to go and they will remember, pay when you get off.

Entertainment
A show every night which was ok, walk around the grounds and you will find other shops etc

Conclusion
I would come back to the area in the future, maybe stay at one of the other hotels in the grounds. There was somebuilding work going on, but did not both.us
The weather was great as we stayed the two weeks before the easter break. Do have a walk around the whole complex, see what you can find.

Room Tip: Better on the upper floors in the Caribe.Upgrades are expensive, so be aware what you will get extra...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 8, 2014
andrew e; First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impresions about the property and our services, we are glad that you and your family have enjoyed your time with us and you found our staff to be hard working and friendly.

We always try to do our best to satisfy our guests and make their vacation enjoyable, I would also like to assure you that guest feedback is very important for us, and wherever possible we are happy to listen and learn.

We remain at your service.
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St. John's, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 4, 2014

We arrived here on a Friday afternoon, check in was very easy and fast ! Found our room with no troubles (we stayed in the Sayil building) the room was comfortable and cleaned everyday and the air conditioning worked great ! The grounds were great and always clean (the staff is very hard working) most staff spoke good English. The pool on the caribe resort were mostly quiet and relaxing but if you want music on more up beat, the maya beach pool is where you want too be. The beaches were absolutely gorgeous with powder like sand, a bit rocky on the caribe side but more down toward the beach resort is where we stayed. The food was surprisingly better than I expected but you get sick of the same stuff all the time (the pizza is amazing ). The staff are very friendly and always pass with a smile! There was lots to do on the resort ( disco, shopping centre, watersports, etc..) it's about an hour from the airport but not a bad drive. I hope to come back to this resort in the future, we really end enjoyed our week here !!

Room Tip: Ask for a room on the second floor, more privacy on the balcony
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 5, 2014
Steph B; Many thanks for your comments you kindly share with the Tripadvisor users, we are glad that we have exceeded your expectations and spent a great time with us.

We always try to do our best to satisfy our guests and make their vacation enjoyable, I would also like to assure you that guest feedback is very important for us, and wherever possible we are happy to listen and learn.

Best regards,
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Calgary, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 2, 2014

we just got back from our 4th time at the barcelo maya resort. The transformation of the beach hotel is astounding. It looks nothing like the old lobby. All very new and shiny, very artsy and much more high end than before. We stayed at the caribe this time which is now undergoing the same change as the beach as of April 25th, so we got to say goodbye to the old style that we are familiar with. I can understand the need for updating but I do miss the truly mexican flavor it had before. Our holiday was just as wonderful as always but we will not return for a 5th time. It is time to find a new place to unwind and relax in. I prefer old mexican traditional to the new more modern and colder feeling it is becoming now. Oh well, all things must change or get stagnet so I guess we will have to accept it. Anyway, if you decide to make the Barcelo Maya your resort you will not regret it. The people are always fantastic to deal with and the food is great.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 3, 2014
fredslady: Many thanks for your contact and your comments regarding our services. We are very pleased that you continue to enjoy your stays and thank you for your continued patronage of Barcelo Maya Beach Resort.

We always try to do our best to satisfy our guests and make their vacation enjoyable, I would also like to assure you that guest feedback is very important for us, and wherever possible we are happy to listen and learn.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 29, 2014

The beach and pools are beautiful. Grounds well kept and clean. The buffet was clean and lots of choices at the buffet. The staff were friendly but we had some issues with service. The rooms weren't as clean as other resorts we have stayed. The drinks were plentiful and the weather was beautiful. Pretty good vacation!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, April 30, 2014
TaR R; Many thanks for choosing Barceló Maya Beach and the time you have taken to share your impressions about the property and our services with the Tripadvisor users.

We always try to do our best to satisfy our guests and make their vacation enjoyable, I would also like to assure you that guest feedback is very important for us, and wherever possible we are happy to listen and learn.

We look forward to serving you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2014

I really enjoyed the resort. I found the rooms at the Caribe to be clean, in need of repair, but that is happening this year. We upgraded to Club Premium and I don't know if that was worth the benefits, but it did give us an ocean view room. The club benefits were not really explained to us clearly upon check in. We were the only couple checking in, so it wasn't because the staff was rushed. We were given a wifi password. We did discover by asking we could eat and drink at all the resorts, except the Palace. We were entitled to get premium alcohol, we thought that was just upon ordering, but the bartender we asked didn't seem to understand the question. We were also not aware of the lounges we could sit and relax in. I would suggest to the hotel that maybe upon check in to have this information available. We also noticed that it was really cool how all guests were welcomed with a cold drink upon check in. We were not and I am not sure why that was. Those little things can be enjoyable and I would suggest that the hotel do it for the club premium check in as well.

The buffets were really good. The food was excellent as was the service. There were different theme nights so it offered a nice variety. Lunch at the beach restaurants was not as good as the main buffet lunch. I really suggest going up a few times for lunch at the Beach buffet. Very good!

We found the shows to be enjoyable with great service. Our only complaint was how awful the karokee show was at the Colonial Theater. There was a group of drunk college kids that were on stage trying to grab the mic from the lady MC and they were swearing on stage. I do wish that security would have been involved as it was not enjoyable for the audience to watch.

The beach is excellent! I am not sure why there are so many complaints on here about the quality of the beach, but in front of the Caribe and Beach buildings, it is simply fantastic!!

There is construction on the resort and you could hear the machinary and trucks when walking along the paths. Thankfully our room was not near the construction and we were woken by the beautiful sounds of birds instead.
Room was always cleaned and the air conditioning was wonderful. Drinks were always replenished in the mini bar but only had the snacks replaced once after leaving a note with a tip. So if you want more snacks just leave a note. Should have done it sooner!

Great vacation. Will likely return. Don't know if I would waste the money upgrading to the Club Premium because I didn't see the value. Maybe if it would have been explained to us we could have used more of its features.

The staff was always helpful and courteous. I don't think we once passed by a staff member without the staff member saying hello with a smile. Its very welcoming and appreciated.

Room Tip: Ask for a room away from the construction at the hotel.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, April 29, 2014
sk3062014; Thank you for choosing Barceló Maya Caribe as your vacation resort and the time you have taken to share your impressions with the Tripadvisor users.

We take all comments very seriously as we know they help us to improve our services, we are glad you enjoyed many aspects of your stay and i can confirm that we will continue working with the staff to make sure they give the right information.

I would like to conclude by assuring you that our goal remains that of serving all of our guests to the best of our ability, to ensure that we are creating unforgettable experiences.

we look forward to receiving you again in the future. Best regards,
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2014

We just got back from our first all inclusive trip and also our first trip to Mexico. We booked this resort online and were more then happy with it! We stayed at the Beach resort and it was so close to the beach, stunning layout, good food and VERY friendly, helpful staff. We highly reccommend it and are already planning our trip back!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, April 29, 2014
Ashlie T; Thank you for your comments, we are glad that you enjoyed many aspects of your vacation at Barceló Maya Caribe and you found our staff to be hard working and friendly.

we look forward to serving you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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