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“Great Vacation.” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #5 of 15 hotels in Puerto Aventuras
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Vacation.”
4 of 5 stars Reviewed February 3, 2014

We were originally booked our 14 day vacation at the Maya Beach, and were moved to Caribe when we arrived. Not sure why? No explanation could be provided when asked (front desk staff did not speak English very well), and could say that the only rooms available at the Beach were at a cost of $1500 upgrade. Yet, we could clearly see empty rooms throughout our entire vacation. The newly renovated Beach complex would have been our preference! The Caribe is a little outdated, and in need of renovations. After one night in a regular room, we opted to upgrade to an Ocean view room with Premium Club status. (The unlimited a-la-carte option, available at 4 of the 5 resorts, was the main reason for this.) Once moved into our new room, unfortunately, we had to ask that the bathroom be re-cleaned. When it wasn't done, we opted to write a note in Spanish, so that the maid service could understand what needed to be done. After this, and leaving a tip, our room was nicely cleaned and re-stocked every day.
BEACHES: The beaches at all 5 of the Barcelo resorts are wonderful. There were plenty of chairs, and because all 5 resorts are connected by one big long sandy beach, you can take advantage of ALL of them. Snorkeling was pretty decent too.
BUFFETS: The buffets were nice, always clean, and with a good variety of fruit and foods. We understand it is tough to please so many different cultures and tastes, so we were not overly critical. Note: Our breakfast buffet server (Hassim) was the BEST! If you did not see something you wanted or needed, he would find it for you. He was very personalble, could speak many languages, and his memory was simply outstanding.
ALA-CARTE: We booked and tried almost every ala-carte restaurant and we were never disappointed. The Spanish rated the lowest with us, but it just wasn’t our preferred taste. Lobster (seafood), steak, and Japanese were all great!
LOUNGES/PUBS: These were all good. Service was decent. Premium Club lounge was always empty, and it was a nice reprieve when we wanted or needed it.
STAFF: All very friendly. Exception...Front desk staff were very slow, and their English skills need improving. Plus, they really needed to enforce the rules of waiting your turn with so many people. Many of guests would just walk right up past the line ups (cut in) and proceed to be helped by the staff without any consideration of all the people waiting in a lineup before they got there.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 16, 2014
Dear Kim C,

Barcelo Maya Caribe Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay.
We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards.
We hope to see you soon in our establishment and to offer the real service of Barcelo.
Best regards
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Winnipeg
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 26, 2014

We just got back from a 7 day trip to Mexico, staying at the Barcelo Maya Caribe. When we first pulled up we were a little underwhelmed with the entrance because the Caribe lobby itself is a little outdated, from what I understand it was part of the original hotel but who cares seriously cares about the lobby. Checking in was a breeze, we arrived just before 3pm, they mentioned that we would have to wait until 3pm to actually get into our room so we hit the bar and enjoyed a few beers and walked to the pool area. The pool/beach area is totally the BEST part of the hotel, they have it situated so the pools are 20 feet from the beautiful beach! We've been to a few hotels where you have to take a trolly to the beach, pile on with everyone and then there is only a small section of beach that you're able to enjoy. This resort has 5 different areas with beach lining the entire area of hotel front. There are lots of chairs to use both at the beach and the pools. The resort seemed to be fairly busy but there were still lots of chairs available! The beach front also is semi divided by a pier that you can swim/snorkel at which was super fun, there are LOTS of fish to look at and if you go farther down towards the Maya Palace there is more reef with lots more fish. The snorkel gear at the resort is average, I brought my own mask but rented fins but my fiance used the resorts and it wasnt the greatest but what do you expect when they rent to thousands of people! The staff were really friendly at the "dive shop" and super helpful. We ended up taking a snorkel tour and saw a HUGE stingray and a sea turtle which was actually really cool.

The rooms in the Caribe were dated but decent, we could have upgraded but we weren't there to stay in our rooms. The room was average, big bathrooms, kind sized bed, we had a couch and a nice balcony that was secluded which was kinda nice.

The french restaurant was amazing. We only really went to the Maya Beach buffet to eat if we ate on the resort and we sat in Ivan's section by request-every single morning. Ivan was a superior server, this guy worked SO hard, it seemed like everyone wanted to sit in his section because he was just so personable. The entire time we were there he was always on his game, we'd get there and he would remember the drinks we had the previous morning, cappucino with baileys (so good, try it) and a mimosa, the drinks would be there by the time we got back with our food without even asking us what we wanted (he totally deserves a raise and a promotion).

It was cloudy on a few days and the staff provided entertainment in the theater for people also which was nice.

I'd say the only downside is that people are working 24/7 to keep things going and you can hear them in the hallways every once in a while but its mostly carts with clean linens.

Side note: There is an AMAZING restaurant/hotel just south called Al Cielo which is right on the beach, massages were $30/ 30 minutes and the dinner was super tasty. Totally worth checking out!

I would 100% go back and bring friends and family

Room Tip: Upgrade to the rooms with the jacuzzi on the decks. They looks luxe!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 15, 2014
Dear Mrs. Tdg1001984,

Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services.
Your recommendations have been analyzed for future renovations as well as the equipment for scuba diving. I am sure that Ivan will be very pleased to welcome you again.
We hope to see you soon at Barcelo Maya Caribe Hotel!
Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 18, 2014

The hotel was clean, but outdated. Food was nothing to write home about. If I had caught a last minute deal, this may have been worth it, however for the price I paid, I expected much more. While we were there in March 2013, the hotel was booked with many vacationing students from Spain. Every morning at 4-6 am I was woken up by their return to the hotel from clubbing in the nearby city. The programming staff were wonderful, but were geared towards the drunk teen crowd. The nightly entertainment was not great and when karaoke night came around and was quite popular and well attended, it was cut off right at the 90 minute mark despite obvious interest from guests. I suspect that some more leeway in these matters would lead to a better guest experience- rather than follow a strict schedule, allow things that are going well to go on a bit longer.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 15, 2014
Dear Erin G,
Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network.
Your recommendations have been analyzed for future renovations as well as in programs of Animation activities and our Executive Chef.
Thank you again for your kindly comments and we keep looking forward to your return!
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 10, 2014

Our family of 5 stayed in connecting rooms at the Caribe between Christmas and New Year's. They have a beautiful stretch of beach for the 5 Barcelo hotels. Too bad the management let the trash and debris build up to a frightening level before they cleaned the beach. I'm told upper management was arriving for the new year. That's when the beach was FINALLY cleaned. (I'll post a picture. It's nauseating.) If I had small children, I couldn't have let them play by the water's edge. A fellow guest saw a hypodermic needle at the edge of the beach. The rooms are very dated. Plenty of water stains and other stains. We tipped the maids everyday and still had one bar of soap for the week. Mini bar was not restocked with soda, despite multiple notes in Spanish. The restaurants and buffer at the Colonial and Tropical were MUCH nicer. This was our second trip to the Barcelo. We'll never stay here again. It's back to Bavaro Beach in the Dominican Republic. The hotels there care about maintaining their beautiful beaches! Two stars only because of the upgraded food.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirGralBeach-Caribe, Director General at Barcelo Maya Caribe, responded to this review, April 4, 2014
Dear aam1964: Many thanks for your comments regarding your stay at Barceló Maya Caribe, sorry that you left with this negative view of our property, it is unusual for us as our beach is considered amongst the best in the Riviera Maya.
I am happy to let you know that we have a full beach cleaning program, both by machine in the early hours and manually throughout the day. Best Regards,
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San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2014

This was an all inclusive package. For the prize we got it - It was a great deal. This was a girls trip and it was a great experience from the moment we arrived to the end of the trip. We enjoyed all of the property and sister locations next to Maya Caribe. The rooms where clean and all the staff members where very friendly. The location is beautiful for long walks and swimming. Tulum, Coba and other popular sites where pretty close that we drove to them. We rented a local car and tour all around. Playa del Carmen is a lot of fun too. Take the fairy over to the Conzumel. I will definitely stay here or in one of the other sister hotels. 5 resorts together. Lovely

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 15, 2014
Dear Susana M,
Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services.
We hope to see you soon at Barcelo Maya Caribe Hotel.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 7, 2014

Stayed at Barcelo Maya Caribe from Dec 28 - Jan 4, 2014. Had an awesome holiday, excellent hotel. We will definately return to the Barcelo Maya hotels, however next year the Barcelo Maya Colonial - better for kids, in my opinion.

Hotel was clean, staff was friendly, pools were great with lots activities for the kids and bar service for the adults. Food was the typical all-inclusive fare with a very large selection. New Years Eve was fantastic, we were disappointed that we couldn't get an a la carte reservation for the evening, but the hotel put an amazing dinner together at the buffet. We loved it!

Pros - directly on the beach, with no one on the beach trying to sell souvenirs or the like. Adequate pool, beach, and resort amenities. Great kids club with organized hourly activities and all-day impromptu stuff as well.

Cons - price, it was quite high and as a result felt the value for the money we spent was a little low. The "Caribe" hotel had one simple pool with a kids wading pool, whereas the "Beach" and "Colonial" hotels (directly beside the Caribe) had much more elaborate pools with splash areas and water sports right in the pool.

Hotel would be great for people looking for a quiet get away, with or without kids. Traveling with kids under 10? I'd recommend the Barcelo Maya Colonial - it has an amazing kids pool, but also has all the amenities that the other hotels have.

Room Tip: An upgrade to "Club Premium" is worth it. Rooms are closer to the beach, you receive prior...
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 15, 2014
Dear Little Murray,
We appreciate your kindly comments which have been sent to the Barceló Maya Caribe staff involved in your entire satisfaction.
We look forward to welcome you back soon.
Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 4, 2014

Group of 12 aged 16-55 stayed Dec. 27-Jan 3 at Barceló Maya Beach Caribe. Overall a good week, beautiful weather, but we likely will not return to this hotel again. Have stayed at Grand Palladium, Riu and Bahai Principe which we liked better.
Pros: best beach anywhere, very friendly staff, always helpful, beautiful pools, clean resort, nice lobby and lobby bar
Lows: in our 6 rooms we experienced the following, although not all in one room so the pain was spread evenly! AC never worked,power outages,TV not working,phone not working, WiFi not working, no hot water, no cold water, no towels at beach.Reporting it to front desk required multiple complaints.
Buffet was good, not the best, but you can always find something you like.Mexican restaurant was very good but almost impossible to get reservations anywhere, had to settle for 5:20 pm.New Years eve show was a big disappointment, just not good talent compared to other shows at other resorts.Lots of activities available, ;you cannot say you were bored, or lots of quiet relaxing on the beach.Do not book the ATV tour from the hotel, it is a ripoff for 50$.Snorkelling right in front of hotel saw lots of fish, turtles, stingrays etc..Sports bar ambience is not very good, not a relaxing place to catch your team.Gym was good enough.
Spa was just OK.Massage therapist was good but the showers in the spa were terrible, almost tipped over and only two available. Loved the spa at Grand Palladium compared to Barceló.
Rooms we had were a bit dated and the bathroom was actually a bit mouldy and could hardly see in the mirrors. Bed was comfy and patio was nice. Mini bar always restocked.
We booked last minute leading up to Christmas and were still able to get 6 rooms together so they must not have been in big demand.Our first 3 choices were sold out, so we kind of new we were not getting the best hotel.
We did still really enjoy our stay, because we were together as a group and most of our time was spent outside at the beach, and figured it was extra busy between Christmas and New Years, but as a group who have travelled a lot in Mexico, DR, Costa Rica, Cuba we would not choose this resort again.

Room Tip: Rooms on Caribe, ground floor 1167 not recommended
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review, May 14, 2014
Dear Valerie B,
We deeply appreciate your comments which we take to improve day by day. I assure you that we will work in your kindly recommendations for future renovations and we hope to host you again to show you the real service of Barceló Maya Caribe.
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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