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“amazing holiday amazing food!” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Ranked #6 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
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10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“amazing holiday amazing food!”
4 of 5 stars Reviewed August 29, 2013

We have just returned from a 2 week holiday at this resort and it was almost perfect except for the rain and construction work. Our (first) check in was fairly quick and easy and we upgraded to Premium straight away. I would highly recommend this upgrade as it allows you to eat any number of times in the a la carte restaurants rather than the usual 3 a week restriction. It also provides unlimited internet, though only on one device at a time and in the rooms and lobby. However, do not be fooled by the statement that you can get unlimited internationally branded drinks because this is only in the club premium room at the back of the hotel. We got two massages at the spa, which had a beautiful set up, and we left feeling super relaxed and rejuvenated!
Our upgraded room was amazing, with a huge bed and in the 2nd floor so was noiseless from the other residents. However, our room block was right next to the Maya Beach hotel which was being demolished and there was a fair amount of noise throughout the day. The room and the hotel in general was spotless and there were staff cleaning constantly. The only problem we had with the room was the bathroom door didnt provide much privacy as it was slatted wood and did not lock.
The food at this resort is amazing, so tasty. However, we went to the buffet once and I struggled to find something I liked. So we were really glad we had upgraded so we could go to the a la cartes instead. We visited most of these restaurants and also paid an extra $20 each to go to the Maya Palace restaurants which were especially fantastic. The breakfast at the buffet became very samey after 2 weeks. Lunch at Capitan Morgan was tasty but again samey.
All the staff were so friendly at the restaurants. Sometimes you felt slightly rushed if you got a late booking for dinner but usually not. We also had an incident with a missing phone, and the concierge and security staff were super helpful.
We visited Chichen Itza and the rep that booked us in was very helpful. The trip started at a reasonable time in the morning, with an air-conditioned coach with water and beer included. The town itself was amazing and I would definitely recommend this excursion, quite good value for money and allows you the chance to see a lot in a fairly short time.
I would also recommend Playa del Carmen which we visited twice. The first time we went to Coco Bongos, and just a wander around a lovely town.

All in all our holiday was amazing until the last 3 days when we were informed we had to move hotels due to the Caribe being shut down for renovation. This ended up taking up the whole of the 2nd last day of our holiday. This despite e-mailling Thomson in advance to check the construction work wouldn't affect our trip at all. Apparently there was limited communication between Barcelo and Thomson and as we later discovered between the hotels in the resort. We moved to the Tropical to a room which was not part of our Premium upgrade so had to complain and wait for another hour to get a decent room though it was on the ground floor so turned out to be very noisy. It also turned out to have a severe leak from the bathroom light which took yet another hour to be remedied. The rooms at the Tropical were lovely despite these issues though, more contemporary than the Caribe and had an amazing wet room. This was an unfortunate ending to an amazing holiday but I would probably still recommend a Barcelo hotel because it was beautiful hotel and I'd go just for the food really!

Room Tip: Definitely upgrad to Premium and get a room off the ground floor.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 27, 2013 via mobile

Overall a very nice hotel plenty of food choice, the a la carte are by far the best make sure you go to the steak house was the best, asked for a top floor room which we got in a good central location would recommend, entertainment was ok but i wouldn't of wanted to stay any longer on that front just got a bit to much of the same, would recommend to get the local bus to tulum and playa car £3-5 each way can't complain, I would personally not go again in July as we did not have the greatest weather.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 24, 2013

Just returned from a fantastic 3 week vacation at the Maya Caribe Barcelo resort. Check in was quick and efficient,staff polite but the staff tried very hard to sell you an upgrade to your all inclusive band if you wanted access to more resort restaurants and free WiFi in your room. After a ten hour + flight and the fact we had already paid a considerable amount for our holiday we expected to have access to those facilities anyway without having to pay $20 a day per person, per day extra!!

Room was very clean and comfortable, a great size bed we would of loved to have taken home with us and a great shower. Was asked to change rooms after the first week, but got upgraded to a junior suite for the inconvenience.

Our HOLIDAY rep failed to mention at the welcome meeting about any of the building works in progress within the resort and we were also not informed by Thompson before we left the U.K of demolishing going on in the adjoining accommodation block! Subsequently found out Thompson had no idea of the works going ahead, sent reps out to review the work. This resort now has been removed from their brochure

Staff so hard working, friendly and nothing was too much trouble. Jorge our waiter was amazing, attentive and so courteous. He looked after us well during the 3 weeks we were there.

Food was of a good standard and food hygiene was very good. Evening entertainment good, house singers very good, but needed a larger repertoire of songs in English. House jazz band very good although too loud for you to have a conversation, needed to be more background volume.

Downside: smoking area's placed too near entrances to restaurant and lobby bar allowed people to smoke in which was very unpleasant. Could of done with a better snack bar for the evening as the steak house was closed for 're-refurbishment.

Overall, an amazing holiday, we loved Mexico and the people and would love to return after the major refit. The beach was spectacular, sea so warm and clear, fish,turtles,wray,s amazing!

Hopefully more air conditioning will be fitted into the restaurants, theatre and free WiFi access for all.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 18, 2013

we have just come back from 2 weeks at this hotel, which was booked within 8 weeks of our travel. It cost £4,500 plus. There was extensive building works where the hotel was demolishing a complete apartment block and one of the hotels two pools. All you could hear from 9 in the morning until 7pm was cranes, bulldozers, jack hammers, generators and noisy vehicle reversing sirens. The noise was loud everywhere and it was impossible to relax on the beautiful beach because of the building noise. The staff in the hotel were more than lovely. The food was good. The rooms had a cramped balcony so I would say they were nearer a 2 star than 4. Cleanliness was exemplary. Of course all this is immaterial because of the horrible building works noise that completely ruined this once in a lifetime holiday

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Co-operative Travel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 16, 2013

I'm glad I read reviews and got advice before going to Barcelo Maya Caribe, because it helped us (My wife and I, and another couple) make the most of what these resorts have to offer. If quality of food, or general dislike of buffets is a concern, upgrading with a Premium bracelet is a MUST. Having sit-down dinners at some of the amazing restaurants on property was the difference in liking our food experience overall. The Japanese restaurant Kyoto was amazing, so book your reservations when you check-in! It's a good idea to book a restaurant for every night you are there right away, because they do fill up fast and are well worth it.

There are some great reasons to stay at one of the cheaper properties (Caribe or Beach) or even at the medium-range (Tropical and Colonial) as opposed to the expensive Palace. If you care about a quality of beach, you will appreciate being closer to the soft white-sand beaches that the Caribe/Beach resorts offer. While I would have preferred to stay at Tropical or Colonial to be closer to the restaurants, good snorkeling and beach activities (catamaran, kayaks and water bicycles), the deal we got on the Caribe was simply too good to switch.

What impressed me the most about this resort, was the staff. They were constantly working hard keeping it in immaculate shape. There was always people sweeping sidewalks, mowing and grooming the landscaping etc. At night, they cleared all of the beach chairs off the beach and smoothed the sand out so it was pristine the next day.

The resort was also so big, that you could always find a quiet place to lay by one of the pools or beach.

There may be fancier resorts in the area, but for a great value, this one will be tough to beat anywhere!

Room Tip: Add the Premium bracelet to make your food experience much better. Also sign up early in the morning...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed August 14, 2013

Flew to Mexico with Hubby and Friends on 22nd April 2013 for a 2 week holiday, good flight, long 2 hour transfer to our hotel. Check in was about 15 mins per couple/group where they gave you a run down of the hotel and whats available etc. Once we got to our room we were happy with it lots of space, big bathroom, lots of wardrobe space too. We were over looking the gardens. Towels and Toiletries all provided, mini bar restocked daily, coffee machine and a flat screen TV and Air Con. There was a cake and bottle of champagne waiting for us too upon arrival a lovely touch.

Our Maid was lovely, very friendly and couldn't speak much English, i always had a laugh with her trying to explain things to her to make her understand me, it never worked but she did laugh a lot and was always smiling.

The Hotel and grounds were looked after very well, very clean and tidy. We had to walk though the gardens everyday to get to the beach and after a slow stroll we were there in 10 mins.
The beach was very clean and very big, the sea was a beautiful turquoise colour and so warm to swim in. Never had a problem getting a Sunbed, lots of shade too. The Beach Bars were close by and never much of a problem getting a drink.

The Restaurants were clean and tidy, plenty of staff attending the tables, making sure you had a drink and asking if all were ok. Food choice was good plenty there even for a fussy eater. They have an ice cream corner for the kids but most of the adults were eating it, us included.

The Al a Carte Restaurants were excellent, service 1st class, food wonderful, we ate in the Steak House twice, Spanish Restaurant, Sea Food Restaurant and we ate in the Steak House at the Barcelo Colonial as it was our friends Birthday and we paid $20 each and the manager greeted us on the door and sent a bottle of Champagne to the table for the Birthday Boy...a lovely touch.

The Bars around the Hotel were always busy especially the Lobby Bar and they did the most delicious Cocktails, The Mud Slide was to die for....!

We did a few excursions, Boat Trip to Isla Contoy which was full of wildlife, we got the local bus from outside the hotel to Akumal and went swimming with the Turtles, the beach there had powder white sand and was very beautiful, when we went to leave we tried to get a Cab and the driver tried to rip us off, a police man came over and spoke to the driver who then drove us to the bus stop at about a 100 miles an hour with the hump....needless to say he never got a tip lol....

We were unaware but there was a problem with our bathroom from day one, the maid must have found the problem and reported it. Maintenance came in several times in the first few days as the people below us had noticed the problem. We soon forgot about this and thought all was ok then 4 days before we came home we were asked to move rooms but as we didn't want to pack and unpack we said we had no problem with our room and after this we were given gifts galore, free meal, free internet, flowers on the bed, fruit, Champagne and much more. We thanked the staff but there really was no need to do this for us.

The weather was fantastic....sunshine every day, we all came home with golden tans.

We all had a great time, the only niggle i can talk about is that the long corridors did echo noise and some guest were very loud late at night coming back to their rooms, slamming doors and shouting...not nice at 4am.....

Room Tip: My advice would be to request a top floor room close to the beach.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 12, 2013

We would have given this resort possibly four stars had our camera not been stolen from the pool deck. Within the span of a few minutes (15 minutes) someone staying in the resort went through our bag and took our camera. When we told management about the theft, they refused to do anything until we threatened to give the resort a terrible rating. After that the most they could compensate was an incident report and to allow to stay in our rooms until check out. The upper management was very unapologetic. While having traveled to five continents, the danger of theft is always present and we understand the liability, yet we never thought it would happen at a very highly praised resort. If anything that is the standard of guests the resort allows into their complex and unfortunately we have no pictures to share with our family and friends about our trip.

Up until the theft, there were noticeable struggles in the resort. One of the big things we noticed was the workers seemed very overwhelmed and often service at the restaurant or pool was very slow. Upper management at these services spent more time berating the servers in front of customers rather than helping out their guests. We thanked the servers for their time and their patience, but this resort needs more employees, especially in the pool area. Two bartenders is not enough coverage for a bar that has two needed locations. The upper management could stand to be friendlier.

We will not be returning to the Barcelo and we would not recommend this resort.

Room Tip: Choose a different resort. There's your tip. Might I suggest the RIU?
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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