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“One of the best beaches in Rivera Maya” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Ranked #5 of 15 Hotels in Puerto Aventuras
Stamford, CT
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“One of the best beaches in Rivera Maya”
4 of 5 stars Reviewed March 4, 2013

Pros: Beach, Grounds, Pools
Cons: Rooms, Food, impossible-to-use resort credit
Main tips:
Use hotel concierge for any bookings/reservations, etc. - very helpful.
Don't hesitate to ask for manager if necessary.
Don't hesitate to book sightseeing trips from US - you will save a lot of money.


We stayed for a week at Barcelo Maya Caribe Beach for the family vacation in February 2013 (4 people, 2 adults 2 children ages 10 and 14). The whole Barcelo Maya resort is very big, and it consists of 5 different resorts - Barcelo Maya Beach, Caribe Beach, Colonial, Tropical and Palace Deluxe. We stayed at Caribe Beach section. Here is what we think.

Beach:
Probably the best we had in Riviera Maya. Nice white sand, clean, no rocks. Easy to get in the water, and the water is pretty shallow for the good distance. Once you in the water, there are some areas of the rocks on the bottom, so you should be careful, but it is easy to find a s soft and solid place once you in the water.
Palm trees grow right on the beach, so they provide natural shade - unless you want front line chairs, there isn't any need to “reserve” your spots as it happens in many other places where there is a limited number of the “umbrellas” on the beach.

Pool:
Excellent. Very spacious, nicely shaped. Each section of resort has its own pool, and each pool has a pool bar which opens at 9 am. There are plenty of chairs surrounding the pool, and there are many hammocks hanging right there between the chairs. You can find both sun and shade by the pool.

Activities:
there are water sports, golf, archery, scuba diving lessons, water aerobics, ping pong tables, basketball hoops, darts, bacci, volleyball and water polo and so on and so force - there is always something to do if you just don't want to lay down.

Bars:
Good service, reasonable quality drinks. Quite honestly, mojito (which is my ultimate vacation drink) are just okay, something in between of mojito and caperina - definitely not enough mint. “Higher end” drinks require additional payments ($3 - $7 per drink). No beach bars.

Food:
I might be spoiled, but can only grade the food a very average. I would say that breakfasts were okay, lunches were decent (burgers we the biggest hit typically at lunch - good quality), but dinners were rather mediocre. All of the “theme nights” (Italian, Mexican, Spanish, etc.) didn't have much of the actual “specialty foods”. Lots of food is overcooked and improperly seasoned, either over salted or completely bland.

Restaurants:
Hard to get into. Within an hour from our arrival to resort we went to our building concierge to make reservations. It was very hard to get any good times in any of the restaurants, so we had to take whatever was available (our hotel concierge was actually very helpful later on changing our reservations). The worst part on top of “hard to get into” - the decor and service were great, but the food was good only in the steakhouse - both Spanish (Don Quixote) and Mexican (Agave) restaurants had very mediocre food.

Accommodations:
We stayed in the standard room with two double beds. I beds are advertised as being queen size, but they are not. The beds might be a touch bigger than full size, but definitely not the queen size. Our kids are quite big (ages 10 and 14), so sharing of the bed was not really an option for them. We tried to upgrade the room, but we're told that hotel is fully sold out for at least a month ahead. Instead we got a roll-away bed in our room which was very helpful and solved our sleeping arrangement challenges. Our room had very little drawer space (three drawers to be exact), so it was very difficult to comfortably unpack for a week-long stay. We had to keep clothes all over the place including all the shelves, and one of the suite cases had to stay practically unpacked (no, we are not carrying too much clothes in case you wonder...).

Bathroom was clean and an ok size, not amazing but good enough. There is no privacy in the bathroom - door is not solid wood (french door style) and does not have a lock. The room had a large balcony with the small clothes drier (hangers), two chairs and the small table. The room had a small fridge with all kinds of sodas and water, which was always well stuffed. Also there was a coffee maker and a safe in he room.

Attractions:
lots of activities are offed by your travel company, all of them priced quite high. We wanted to take kids to see Chechen-Itza, so we booked that excursion from US, using http://www.gomexico.travel/ web site. It worked very well, except that we had to walk to the entrance of the resort as the pickup van was not allowed to enter the resort. Otherwise it worked well so I would recommend booking your trips in advance through the webs you will save a lot of money. The second attraction we visited was called Delphinus, where kids had their one on one time with the dolphins. This one we booked at the hotel and we got a good deal, so we can definitely recommend it - but keep in mind that there is an additional cost factor - pictures. There is no way for you to take good pictures of the kids, so if you want pictures and/or video, you will have to pay (full package of CD with 70 pictures and DVD with video was offered for $293, and CD alone was $163).

Service:
Generally good in bars, buffets and restaurants. Okay at the front desk. Mediocre concierge service in the building, but excellent very helpful service from the hotel's concierge. Helpful bell staff.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 3, 2013

We stayed at the Caribe 16-31st January and had a lovely time. My boyfriend and I both have had all inclusive holiday experiences before but nothing like this!

The transfer time was just over an hour from the airport to the hotel - long but by no means terrible. The coach was air conditioned and the rep was lovely.

Check in at the hotel was great - quick and pleasant. We didn't pay to upgrade as we didn't feel it was necessary, but we received money off vouchers which was a nice touch. A waitress brought us a glass of fruit punch and it was lovely.

The room was big and the bed was HUGE! So much room for 2 of us. We were disappointed with the cleanliness of the bathroom - a little grubby in the corners, and they didn't use bleach to clean anything but that's about it. Towels were replaced daily and were always clean! I don't think some of the bedding was changed regularly, but as it was just my boyfriend and I sleeping there we weren't too offended!

The mini bar was stocked daily with Corona, diet coke, coke, fanta, still and sparkling water and nuts! Never have I ever been to a hotel with a free mini bar! We took the cans down to the beach to drink in the sun! And we sat on the balcony and threw our nuts to the squirrels and birds!

The hotel grounds were outstanding! Palm trees with green coconuts everywhere! The resort smelled amazing with all the fresh flowers and coconuts. Walking everywhere was such a nice experience because it was so beautiful. The maintenance men were constantly working hard to keep the grounds looking fabulous. We could not fault it!

We mainly ate in the Caribe buffet restaurant and it was absolutely fine. A hell of a lot of variety to pick from daily. I was blown away by the service we recorded. One waiter was calle Jorje, and he couldn't do enough for us! Cocktails, drinks and water was just constantly brought to us, and that was before we tipped! He remembered our names and we always made a beeline or him as he helped make our holiday great.

Lunch we ate in the beach bar or captain Morgan's for variety and there was always nice things to choose from!

The drinks were fantastic to choose from - corona, Smirnoff, captain Morgan's, champagne! Many a good night was had! The little lobby bar was where we spent our evenings, and the service was great. Flor was one of the waitresses and she was so lovely. We hardly ever had to ask for a drink as she replaced ours constantly.

Overall we spent $20 in 2 weeks on tips and it was well worth it. I would definitely recommend this hotel again. We miss it very much.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed February 26, 2013

We stayed at the Caribe from February 16-23. It is a large complex but is well laid out. The room was comfortable and a short walk from the beach. Chairs were plentiful at the beach and pools. The beach was sandy and nice. The staff particularily the entertainment group was very hard working and pleasant. Thanks to Tony for some great 10 a.m. stretching classes on the beach. The restaurant staff were attentive and helpful. Hassim remembered our name daily for breakfast. Food was ok but not spectacular as with most all inclusives. Breakfast and dinner were the better meals. There was something for everyone. Make certain to get speciality restaurant reservations upon arrival as they fill quickly. We stayed in the second floor of the Labana bldg. with a small view of the ocean. Overall, a nice resort. We have been to the Rivera Maya five times and would rate it a comfortable, moderate resort.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 26, 2013

Stayed for 2 weeks all inclusive end Jan- Feb 13. We had a great time, staff were very friendly and hard working, no trouble to do anything for you. Check-in was a smooth process, with a welcome drink and we were in our room in 10 mins. The choice of food was very good, especially the a la carte restaurants in your all inclusive deal, our favourite was the Spanish, but you also have a seafood, steakhouse and Mexican, and you can pay extra for more restaurants, but no need to. There are different theme nights in the buffet, and we found the Italian night the food was not that hot, so when we complained the Manager gave us a complaint report that we filled in immediately, when we arrived the following day, there were head Chefs checking the food constantly.
The gardens and grounds were immaculate with plenty of gardeners around everyday tidying up.
Pools were clean and with plenty of sunbeds and with a swim-up bar, this is where we stayed most of the day. Drinks are very good with plenty of choice.
The beach is also great with loads of sunbeds and we took a daily stroll along the white soft sand.
The rooms were kept clean and tidy, we had a coffee maker in our room, which we have never had before, but had to ask the room girl to leave some more coffee as she did not replace when used, we left her a tip, and have never drank so much coffee !!! It is also a good quality ground coffee.
Its a pity that other guests returning to their rooms late at night can't be quiet and respect other people sleeping.
The only issue we had, is why do any hotels allow children into any of the a la carte restaurants ? Excellent quality of food wasted on children and the atmosphere spoilt by screaming children.
We both had a lovely holiday overall, DON'T take the awful reviews too seriously, make your own mind up, you will be surprised as we are. Excellent value for money.
We will return in the near future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 25, 2013

We stayed at this property Feb 16, 2013, through Feb 23, 2013. The staff was wonderful from check-in through checkout and everything in between! The property is beautiful and spacious. The pools are great and huge. The beach is amazing. We had fish swimming right up to us in the ocean and we saw turtles swimming with us down near The Palace. The staff at the bars were great and quick. Had two wonderful massages, one at the spa and one on the beach. Our room was quiet and clean and nice. The views from the balcony were private and beautiful. Loved all the iguanas we saw while walking around the property. Most all of the staff would say hello and ask if you needed anything. The staff was very accommodating and eager to please the guests. We had a standard room at the Caribe. We did not upgrade to premium or club or whatever it was. The service we received was great! I love how spacious the resort is and the many places you can walk. We were there for seven days and did not see everything. There is so much to do and see and the walks were wonderful. I went there to relax and get away from it all and this was the perfect place to do it. The buffet did get old after seven days, but that was our own fault because we only made it to one of our three dinner reservations. The meat at the buffet for dinner was always very good. There was a wide selection of food and loved having cheesecake for desert with every lunch and dinner! Our friends who did make their dinner reservations enjoyed Agave the most. Pool-side bar service was great as was the hotel lobby bar service. Some in our group had been there in the past and said the service was terrible in the past but that Barcelo has really stepped up the service this visit. I found nothing to complain about as far as the service. The bed was comfortable, the room was nice and clean, the mini fridge was well stocked. Loved having the balcony. Love that if I called and requested anything, they were quick with a response. I enjoyed my stay here so much we are planning to go back for ten days in 2014.

Room Tip: Make your dinner reservations as soon as you check in to be able to get better times and dates.
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 24, 2013

We lost weight because the food was so bad. Be prepared to walk a long way and avoid the plentiful animals and the horrible smell from watering the grass and greenery. The only beer available is corona - was ok at first but haven't had one since.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2013

We stayed February 9-16. This resort is about an hour from the airport. You will have peace and quiet, not the craziness of downtown Cancun. The grounds are beautiful, the lizards are plentiful and the buffets were yummy! Check in was chaotic and they didn't have everything together. I think they were trying to check in too many people at one time. They didn't have enough bracelets or coupon books and had to keep leaving to get things. The nightly entertainment was about a 7/8. We didn't have any problems getting drinks at the bar, yes they were weak. The beer they have is Corona and Corona light. We ate in three of the ala cart restaurants, Mexican in the Beach lobby, none of us cared for it, but order the Mayan coffee for a 'flaming' good show! Also went to Rancho Grand steakhouse, all four of us liked it. Last on the list was Italian. That was my fave, the other three were so so on it. We went to Chitzen- itza. It was a LONG, ALMOST THREE HOUR bus ride.

Our fridge was stocked everyday, but for some reason or another they had a hard time refilling the potato chips.

We were there with another couple and we both had a hard time getting wash cloths. We had to call housekeeping on three of the seven days. Do they not use them? It was weird they would leave one or none. It was just weird.

We were in building 5, Sayil. We were supposed to have ocean view. Well we did if you looked past the pool and between the palm trees. We could hear it, but barely see it. That's ok, view was still beautiful. It was near the pool, the theatre where they have the shows, the buffet and lobby.

We did not make it to the disco
There is a shopping area at the Colonial/Tropical. Lots of handmade and not souvenirs.

No one got 'sick'. They serve bottled water. It was chilled, but not cold. Ask for a glass of ice and they'll bring it. We ate more fresh fruit than we would have at home because its already cut and cleaned. The pineapple was to die for.

We were sad to leave the sun and 80s and come home to snow and 26. Can't wait to go back!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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