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“Going again” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #4 of 15 hotels in Puerto Aventuras
Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Going again”
4 of 5 stars Reviewed January 22, 2013

Wow is what I can say about the complaints on the hotel! Please do not believe them if you are looking for an all inclusive. We have gone twice and have had no problems with their service what so ever! We stayed the Caribe both times and the second time there was a problem with the refrigerator but they replaced it immediately when they could not fix it. It was in June so that may have been the problem of it not being all that cold.

Of course if you go during the winter months like we did 8 years ago the pool was cold but what do you expect when they don't heat it and why should they when it is warm. I personally go for the beach because you can go anywhere to sit by a pool.

The beds can be a bit hard but my husband and I loved them and actually looked to see who makes it....a Serta. We have bad backs so they felt so good!

Yes the food can be a bit boring but if you are going for food stay at a regular hotel and go out to eat every night. We did have one problem with the service at the buffet the second time we were there but that is not the hotels fault it was the person. He would not serve us any water and was rude. We went to the other side of the buffet the next day and had better service and when he saw us tip that person you should have seen his face!

The beach is awesome!
We were looking for another all inclusive in the same area but nothing was what we were looking for. I love to snorkel so you can do that and in front of the older section...where we stay.. is the best part of the beach!

The location is perfect. If you want to go to Akumal for the day it is only a 1/2 hour away and if you want to go to Playa that is also a 1/2 hour away.

So please do not listen to the bad reviews...nothing is ever perfect in life and if you are thinking it is you have a major head problem!

Room Tip: All rooms are great and if you have a problem let them know but don't be rude about or you will...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 13, 2013

Just got back from the Barcelo and after reading the previous reviews I am wondering if they stayed in the same hotel. I could find no fault with the hotel at all. Arrival was fine checked in quickly and easily with a welcome drink at reception.

Room; Our room was lovely, it was spotlessly clean had everything we needed, the bed was so comfortable and the pillows I wanted to bring home, like sleeping on marshmallows. Bed was changed everyday as well as towels and bathroom bits and bobs.

Food; The buffet was extensive and I thought catered to everyone's taste I am a rather picky eater but I never got bored with what was on offer, the a la carte dinners were also of good standard and it was nice to break away from the buffet for a more romantic dinner.

Facilities; Pool was huge and more than enough loungers to go around and the beach was beautiful, it is a tad rough under the feet getting in the sea and a bit of a drop initially but then gets sandy, however, I would recommend bringing swim shoes as there are rocks and coral the further you go out and I cut my foot and had to buy shoes there. There was plenty going on around the pool and on the beach during the day if you wanted to get involved but if you wanted peace and quite it is spacious enough to get some. Snorkeling at the pier was amazing we bought our own gear in Tulum which was a fraction of the cost in the hotel or Playa de Carmen.

Entertainment; Loads to do during the day, there was a show on every night in the theatre, we even got to see a ballet they put on the nutcracker which I was very surprised to admit was very good. I was a bit upset I never got to see a mariachi band and then on my last day there a band turned up and played at the bar.

Excursions; can't really comment on these as we didn't book any as we wanted a quite relaxing holiday, the only thing we did book was Coco Bongo which was worth every penny and a great night out.

Getting about; the only way to get about was by collectivo, these are the local mini-bus and cost 30 peso's per person no matter where you are going. You can get cabs but why bother. The collectivo went from Tulum to Play del Carmen and stopped right outside the hotel (main road not reception).. If you are going to Tulum they expect you to get off at the ruins, which is fine if you are going to the ruins, but if you want a taste of the real mexico get off at Tulum Centro, it is a bit more like a poor mans Playa but you can buy your souvenirs here at a fraction of the costs in Playa. Another plus for the hotel is that it is only across the road from the cenotes or just jump on a collectivo to the ones further away. Apparently the most beautiful one is walking distance from the hotel and it saves you a lot of money to pay at the cenotes than book it through either the rep or hotel.

Overall; we had a fantastic time and I would recommend this to anyone, beautiful hotel, beautiful surroundings some fantastic wild life around, we saw monkeys, iguana's, sereque's a host of different birds, was amazing. I am currently trying to convince my husband that we should go back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 13, 2013

We just got back. Rating from 1-10

Buffet Restaurants -Rating 5

Al Carte Restaurants - Rating 6

Grounds-8

Nightly Entertainment-Rating 4 (snorefest)

Daily Entertainment (we went to the Maya Beach side for this since this is where they hold their main entertainment) - Rating 5

Resort Shops-Rating 7

Staff friendly-Rating 7

Bar Service and Quality of drinks (we tip regularly)-Rating 6 (taste water down and sometime very slow service)

No Beach or Pool service- Rating 3 , Although we knew this when we booked this hotel but we really missed it as last year we had this at IBEROSTAR MAYA BEACH, You will have to go for a hike from beach to pool bar for a drink.

Pools- Rating 8

Beach- Rating 9

Room Rating 8

Lobby Rating 6

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2013

i liked this hotel better than the iberostar because walking between the rooms and beach was much less. the food was about the same, room service was great. we received a fruit plate on the first day and our last night a plate of pastries which was really good. a few rocks in certain areas on the beach but once u walk around them its not that bad. would go back again. we stayed in bldg 14.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 11, 2013

Our experience in Mexico was not very good at all. From the time we arrived things were not going well for us. We were there from December 23 to 30, 2012. Expedia.ca screwed us on transportation to and from the airport. We ended up having to pay $127 just to get from the airport to our hotel. We also had to take a cab from the hotel to the airport coming back, which cost us $75. Checking into the hotel was another night mare. They did not have my daughter registered to stay with us so It took hours to get a hold of Expedia to get everything sorted out. I had to get a calling card for $20 and the funds ran out from being on hold and I never got to speak to anyone. When we finally got our room there was only one bed so we had to get moved to another room the next day. The food at the hotel was terrible. I couldn't even get a decent drink anywhere. I tried several different drinks and they all tasted awful. Even a simple rum and coke was terrible. The coke tasted funny. I was not happy but I tried to make the best of the trip. The Caribe is OK but I would never stay there again. The only thing that made this trip was the Beach and the weather. The Xplore excursion was also awesome with all the different ziplines, swimming under caves and the jungle tour. We even ate in the Spanish Restaurant and that wasn't great either. This was our third time to Mexico and we will not be going back. I am done with all inclusives. Not worth it for us anymore.

Room Tip: If you plan to go to Mexico go to Cancun and make sure you stay in a 5* Hotel.
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Stayed December 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 8, 2013

My experience is almost identical to oceansmountains' review. I chose this place because apparently it had 10 restaurants to choose from and my two adult children enjoy dining. Upon our check in, we were given the bad news that we were entitled to 2 a la carte dinners only for a 6 day stay in the restaurants in our section, the others were off-limits or had an extra cost. I had to argue, haggle and fight for them to give me more tickets, since I argued that the limitation was no where to be found in the web pages where the package was sold. The had me there for a full hour before they agreed.

As it turned out, the a la carte restaurants were awful; bad quality food and the wine was undrinkeable. I'm not a snob, it actually tasted like watered down wine-flavored gatorade. When I asked the waiter if I could see the bottles, he just kind of stood there and admitted it came from a box (and on top of that I believe they watered it down). Of course they offered a wine list where the cheapest bottle was about $50. Alchohol was the bottomest of the bottom shelf so you had no option other than to request mixed drinks.

The place was pretty and had nice pools, the staff was pretty nice, but that just doesn't cut it. I will definitely stay clear of Barcelo hotels in the future.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, CA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 6, 2013

There is nothing “all-inclusive” about this all-inclusive resort. Let’s just start with the dining options. The Barcelo Maya Caribe Hotel boasts two a la carte restaurants and two buffet restaurants and two “snack bars”.

Upon arrival you need to sit with the guest services person to book your allotment of a la carte dinners (based upon your length of stay). Our allotment was three a la carte dinners. The first thing the guest services person does is pull out several menus and tells you that you can book at several a la cartes in the resort property (made up of 5 separate hotels). You get excited. You pick one that sounds good. She tells you, “That costs $15 or $20 extra.” So, after doing this a few times, you discover there are only two a la carte restaurants with which you can book dinner reservations that all included in your deal. Okay. So, you pick a day and the guest services person says, “That day is not available.” After several tries, we were able to book only two of the three reservations because everything was booked up. One dinner was at 10pm. The other at 6pm. The food at both was without taste or, at best, marginal.

Now, let’s talk about the buffets. There are two. One is the buffet at the Maya Caribe. The other is at the Maya Beach next door. There are buffets at all the hotels at the resort property, but if you want to eat at anything other than the Caribe or Beach, you pay extra. The buffet at the Caribe is open for breakfast, but not lunch. So, you have to go to the Beach for lunch. They are mirror images of each other. There is nothing different. There is no choice between one or the other based upon a preference. They are just buffets. And they offer a wide variety of exceptionally bad food. Imagine having to eat at Country Buffet or Golden Corral every day. I would say that it tastes like they bought all their ingredients at Costco, but that would be an insult to Costco.

Then, there are the snack bars. These are actually smaller versions of the exceptionally bad buffet food you are getting at the bigger buffets. One snack bar is at the Caribe. One at the Beach. AND, the snack bar at the Caribe transforms into one of the a la carte restaurants at night.

You can also get snacks at the pool bar like burgers or chicken wings. This bar is approximately 20 feet away from the “snack bar”/”buffet”. However, if you want to eat at the bar, it costs you extra money. Not inclusive.

I should mention that the wait/service staff at the restaurants and buffets are enthusiastic and friendly for the most part while also being less than talented at their jobs.

The bartenders are generally friendly and fast, but the booze is so bottom shelf that they might as well be serving two buck Chuck and generic tequila. The beer was not bad. They had help-yourself snacks at the lobby bar: popcorn, peanuts, olives, fruit. Odd mix.

Now, let’s talk about the room. When we checked in, even though I had requested a King Bed, they booked a couple with no children into a room with two double beds. I had to ask for the king bed, and there was, of course, one available. Just not forward thinking. When we got to our room, we turned on the light and the A/C. It stayed on for about 5 minutes and then the room went completely dark. I called the front desk. The phone didn’t work very well and I got transferred several times. Finally, I got someone that could barely understand me and they said they would send someone. When I tried to ask when, they got tired of trying to understand me and said, “I’m hanging up because I can’t understand you.”

What we discovered between the time we called and when the repair man came is that there is a card reader next to the door. You must put your room key in the card reader and leave it there for the lights to remain on and the A/C to remain on. It might have been a good idea for either the front desk or the bellman that delivered our bags to mention that. And, it just happens to be a very stupid idea.

Here are the technical problems we reported to the front desk the next day that needed to be fixed: The A/C barely worked. Mostly it blew air but not cool air. The phone didn’t work. The sink leaked so severely we had a puddle in the bathroom in the morning. The bathtub drain was very slow and backed up when you took a shower. Here’s what they fixed. The phone and the sink leak. That’s it. Turns out, the toilet also would run every time it was flushed and you had to wiggle the plunger just right to make it work. We didn’t even report it because we felt it would be a waste of breath. The housekeeper left the toilet running more than once.

There was no free Wifi in the room, which is just stingy and a reflection of the non-inclusive experience we had at this all-inclusive resort. You have to pay handsomely to use the business center, too. Which, of course, wasn’t working.

The beds are firm in this hotel. Personally, I really like that. And, although my husband generally likes a softer bed, he didn't seem unhappy with the bed.

The beach is stinky. The water was not clear. The beach chairs functioned poorly. Wait staff did not come to you at the pool or on the beach to take your drink order. They did send someone to come around and pick up your empties, though. The entry to the ocean from the beach requires water socks because it’s rocky at the beginning. Once you get out about 20 feet, though, the bottom is sandy. I can’t fault the hotel for a rocky entry into the ocean. That’s just mother nature.

So, if you are vacationing along one of the most beautiful reefs in the world, you want to snorkel, right? Well, this not all-inclusive resort included one hour per day free snorkel equipment. That’s it. One hour. The snorkel excursions cost extra. Of course.

We decided to rent a car to do a road trip. We had to go to several of the different hotel lobbies on the property to try to find the rental car desk. No one knew for certain where to find it and if there would be anyone there when we got there. The first time we found it, there wasn’t anyone there. It was in the middle of the day. A sign said, “Will return in 30 minutes.” Forty five minutes later, no one had returned, so we took a brochure and decided to call the toll free number from the room. I called the front desk to confirm the call would actually be, dare I say it, inclusive. The answer was “no.” Even toll free calls in Mexico from the hotel room phone cost $6 per minute. Yes. That’s what she said. Six dollars per minute.

We returned to the rental car desk in the afternoon and the rental agent was there. He rented us a car to pick up in two days time. When we went to pick up the car, as we were approaching the desk, my husband said, “Watch. He’s going to say that the car we rented isn’t available but he can rent us another car for more money.” My husband was not wrong. We were, however, able to negotiate the same price as the car we originally rented and off we went. The rental car experience from there on was pretty uneventful.

I will only say this about the tour that we booked through the tour operator in guest services. It was colossally bad on every level. However, the tour sales person is not really a part of the hotel. They are allowed to pedal their tour packages there, but the hotel does not control the outcomes of those tours.

The front desk staff was generally nice. And, the guest services woman we met on our first night complained a bit that we kept her late, but the guest services woman that helped us by printing our return boarding passes for us was quite helpful and we appreciated her assistance.

Just in case you think we are picky, on the early morning ride back to the airport, we shared our van with another woman who had stayed at the hotel for a friend’s wedding. She was equally disappointed in almost everything the hotel had to not-offer.

Finally, even though all-inclusive resorts are supposed to include gratuity, most of the service staff expected a gratuity. When my husband and I stayed at Couples Swept Away in Negril, Jamaica, we were told upon check-in that gratuities were included. However, at this hotel, the front desk staff told us to we should go ahead and tip if we wanted to.

Room Tip: My tip for choosing a good room would be to book at another hotel.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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