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“Overall good, but had better” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #5 of 15 Hotels in Puerto Aventuras
Calgary
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Overall good, but had better”
4 of 5 stars Reviewed January 2, 2013

10 of us in total -- 2 families with kids (9 to 13) and 2 grandparents.

Our last two trips to Mexico were at the Iberostar Tucan/Quezel and Iberostar Paraiso Beach so these are what I'll be comparing the Barcelo against.

Pools -- large, a tad on the cool side (but okay if you're swimming in them lots, not great for just lounging in without being active). Given the large sizes of the pools you have lots of room for throwing a football etc in, which is nice. You can use the pools on the Tropical/Colonial side, which is what we did quite often. Although there are lots of chairs/loungers at the poolside, people thrown their towels/gear down so it can be tricky to get your own for the day or afternoon (which was frustrating since many people would reserve for the whole day even though we would never see them).

Beach and Snorkelling -- great snorkelling right off the pier in terms of number and size of fish, best we've had at any of the three resorts we've stayed at. For the more adventuresome, from the pier go to the left and follow the markers/rope towards the small coral island -- there 's some nice coral and more interesting fish over there, just need to be careful of the waves when over the coral as always. Also decent snorkelling right in front of the Barcelo Palace, saw a see turtle on one trip. The beaches right in front of the Maya Caribe are the best for gradual entry with no rocks and nice sand -- as you head up towards the Tropical/Colonial/Palace there are more rocks and more difficult entry.

Food -- ate at the Mexican restaurant (Agave) twice, the Seafood and the Steak restaurant. All were good -- for an all inclusive (none of these restaurants are as good of course as my favorite restaurants here locally, but do a good job overall). My in-laws were staying at the Palace (lots more money) and we ate with them twice at their restaurants -- frankly they weren't any better than what we had over in the much cheaper Caribe (nicer ambience, but how the food was prepared wasn't really any better). Buffets had lots of variety -- none of us had any problem finding something to each -- usual issue was more trying to not eat too much... I found the food overall to be about the same as the Iberostar's we stayed at, my wife thought the Iberostar's had slightly better food.

Service/Comfort -- Room itself was fine, same as the Iberostar's we've stayed at -- not huge, but enough for the 4 of us. One weird thing was that the bathroom doors (in both our hotel and the Palace) had ventilation shafts on the bathroom doors -- which means you don't have a ton of privacy when using the bathroom -- everyone can hear what you're up to... Service at the restaurants and buffet for the most part was excellent, although occasionally you'd have a waiter (Captain Morgans buffet was especially bad for this) that either didn't have a clue what he was doing or didn't care. Room cleaning staff were a disappointment -- one day they forgot to clean our room, didn't refresh the soap or the shampoo, when we checked in the garbage from the previous guests was still in the room. Also, they seemed to clean from 7:00 am till 6:00 pm -- you never knew when you returned to your room whether it was clean or dirty, and what would have been missed. Note that we left tips every day for the cleaning staff, so obviously that wasn't the issue. Grandparents that were with us had the same issues. The Iberostar cleaning staff were far superior on this front -- every day at the Iberostar the room was clean, with decorative towels on the beds in the shape of a swan etc, with a chocolate. Oh, and one last thing on this -- the shampoo was a terrible quality (could barely get it to lather) and there was NO Conditioner provided -- first hotel I've been to that doesn't have conditioner (daughter not happy about this since we hadn't brought any....)

Other -- the "shopping square" was a disappointment -- not much there, not really anything to do, enjoyed the Iberostar shopping square with its Taceria much better. You're better off buying items in the stores run by Barcelo at each resort, prices were way better than the square where you have to bargain for everything. Its quite a hike from here to Playa del Carmen for shopping so we didn't go that route

Shows -- started at 9:30, which we found quite late since we'd been out all day -- we only saw one. My memory is that the shows at the Iberostar started earlier, I remember seeing most of the Iberostar shows.

Don't get me wrong -- we had a great time and enjoyed the resort/beach/pools very much -- just a few little things here and there (ie the items above) brought our impressions down a few notches. If we go to the Mayan Riviera next year, if prices are similar we would probably stay at an Iberostar or another resort.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 27, 2012

The beach and the garden are absolutely beautiful! Pools are ok, the water tough is quite cold. The rooms are very basic, would hope for better housekeeping and cleanliness. Food was the biggest disappointment... Both variety and quality. And that is the reason why we would not go back.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
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Oak Park, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 27, 2012

Been to several places in Mexico over the years. Here are my brief comments:

Positives: restaurant staff was great, pool facilites are fine, not great, but fine; overall, okay to decent; activies for adults, just ok; kids club is good

Negatives: Front desk - wrongly directed us to incorrect park of the facility to check in; during check, little if any info offered about the resort (ie had to figure it out on our own); no customer protocol (ie not friendly at all; indifferent at best); allowed another family to use our reserved taxi to return to the airport (ie i have the voucher in hand that says we CHECKED OUT when we had NOT); got a total buzz cut at the SPA, but they did reimburse me, a positive

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Nova Scotia, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 25, 2012

This was our first all inclusive, we have been to others since but by far this is still the best one we have been to. It was beautiful, clean , the food was amazing(even in the buffet) , rooms were great, grounds were clean, great beach location, bars open all night, 24 snack bars, and everything was very close and accessible.

We grew to know some of the staff members by name and they knew us, they were all very helpful and never let our drinks go empty!

We would definitely return to this resort!!

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, BC
1 review
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 17, 2012

This was my 1st trip (2nd for my husband) to these Barceló resorts and we came here to have our destination wedding on November 15, 2012. We were originally booked in the Maya Beach but were put in to the Caribe as renovations were not completed at the Maya Beach until mid-week. The staff were apologetic, but overall we really enjoyed the Caribe resort.
Here are some reviews/tips:

Wedding –Our wedding was absolutely amazing in front of the Maya Beach resort. The area for weddings in front of Caribe has more rocks and a dock in the background so you may want to choose according to which you prefer. Also, you are closer to the Pool Bar at the Caribe Resort so you will be able to hear some background music during your ceremony if you chose that location. Our location was quite private and had a lovely ocean view. At the time, there were almost no people at the Maya Beach so it was very private. The Maya Beach area is the end resort so there would consistently not be as many others “by-standers”. Our wedding coordinator, Claudia Vasquez was super organized and made our wedding experience very stress free. I highly recommend using her for your wedding. From the time we connected and communicated via email early January 2012 right up until the week before the wedding, Claudia was attentive and professional. Thank you so much Claudia! We highly recommend paying for the 45 min Mariachi Band as part of your cocktail hour experience. We did, and it was a very fun time and our guests were surprised yet had a great time! * We kept it Top Secret*

We initially were on the 1st floor but switched to the 3rd and highest floor because of smoke that was in the room, even though we asked for non-smoking. We went to the front desk and received great service. They were able to move us right away to the 3rd floor, and we had no problems for the rest of our stay. Note: To keep the room cool all the time, leave your second room key in the power slot when you are not in the room with the balcony door closed. This will ensure the air conditioning and fan stays on. (The a/c and fan will not turn on if the balcony door is open).

Beach- Loved the beach...amazing sand...amazing views...amazing water! Definitely recommend finding spot just to the right of the lifeguard stand!

Bring your snorkel gear if you have it. If not, it is available. We enjoyed snorkeling in the area straight out form the Caribe resort. Follow the perpendicular rope out toward the perimeter boundary-rope. At this “T” section you will find beautiful coral with lots of tropical fish. They love squished bananas so grab a couple to bring from the buffet. Others in our group went on a snorkel tour and had great success seeing large turtles and manta rays, etc..

The food was great and we had 3 “a la carte” meals included for dinners that you will need to book reservations for upon arrival. Staff were always friendly and great service! In the Buffet, some staff even remembered your name...very nice!

We chose to go para-sailing on our 2nd to last day in a group..and it was so fun! We highly suggest going tandem and try to book a time that doesn’t have someone booked in the next time-slot. This will maybe give you a bit more time in the air and swimming afterwards. Our guides stopped the boat so we could jump into the ocean and swim!

For the Adventurous - Our wedding party went on a day trip/excursion provided by AllTourNative that included cenote rappelling/snorkelling (different from the ones by the hotel), zip-lining, a Mayan lunch, 4x4 trucking through crazy rocky jungle, a tour of Tulum and time on the beach at Tulum as well. It was a full day of physical activity but well worth it!

IF YOU FIND THIS REVIEW HELPFUL PLEASE GIVE US A “HELPFUL VOTE”. THANK YOU AND ENJOY YOUR VACATION!

Room Tip: 3rd floor rooms are not by the entrance ways into the building...we found it to be very quiet.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 9, 2012

My husband and I stayed at the Barcelo Maya Caribe from November 11th to the 20th. We were originally booked at the Barcelo Beach but were put in the Caribe because the Beach wasn't open yet because of the time of year. I don't usually do this but I'm going to break down my review as to not drag on forever.

Transfer:
This took entirely too long (about 2 and 1/2 hours). We went with Sunwing and they made 5 stops with ours being the last on the way there.

Beach:
The beach in front of all 5 resorts is very nice with lots of lounge chairs. Powder white sand with some rocky areas mostly near the pier. Ocean entry is probably the nicest in front of the Tropical/Palace pools just because it gradually slopes down. Ocean entry in front of the Beach/Caribe is a little rocky and has a bit of a drop when you first get in but after that is perfect. I really don't think water shoes are necessary anywhere but I will say you should probably shuffle your feet while in the shallow water as I came across a large stingray twice (pretty awesome by the way).

Snorkelling:
This is why I picked this resort and it did not disappoint in any way. If you want to swim with loads of fish just go down to the end of the pier that separates the Beach/Caribe from the Colonial/Tropical/Palace side and jump in. If you can't swim either wear a life jacket or stay out of the water in this area as there is only one ladder to exit the (some people kept clinging to it while I was there). If you want to see sea turtles walk out into the water in front of the Palace pool and watch for their little heads to pop out of the water. Lots of live coral if you swim around the rocks right next to the Palace. The one thing I was horrified to see was the amount of people stepping on coral and one nutjob woman actually pulling out sea fans...not cool

Pools:
The Caribe pool was freezing and could use a good scrub down. We mostly used to pools at the Colonial and Tropical Resorts. They were clean and warm. The Palace pool is nice too and huge! Pool bars were all pretty good and really didn't take that long to get service.

Rooms:
The rooms were clean, spacious, and had good size tvs with lots of channels (mostly Spanish but some in English). Mini fridge was always stocked with water, juice, Coke, Fanta, and Corona. Housekeeping did a good job, never any issues getting bath towels. Comfy slippers in the closet. The only problems we had with the room was our keycard didn't work a few times and had to be reactivated, and our in-room safe seemed to give us a lot of errors before working every time we would lock it.

Food:
Breakfast buffet was amazing with everything you could possibly ever want. The made to order omelettes and pancakes were great! Dinner buffet was pretty good with every night being a different theme. The ball was kinda dropped with lunch at the buffet and at Captain Morgans beach grill. We tried the Steak House and Italian Restaurant over at the Colonial/Tropical Resort and they were both great. Seeing as we were there in November the open air buffet at the Caribe was just lovely however if you're staying at a hotter time of year I might suggest staying at the Colonial/Tropical as their buffets are indoor and air-conditioned (they also have a little more range in food).

Entertainment:
There always seemed to be some sort of entertainment or activity going on. Zumba and aquafit near the pools during the day, and lotsa karaoke at night. You could be as active and involved as you want or just hang by the beach or the pool.

Spa:
Very nice and clean inside. Services are pretty overpriced but hey you're on vacation :)

Just a few things I should mention:
-When you check in they give you a book of coupons. If you want to upgrade to the Premium Club there is a coupon in the booklet for $400 towards the upgrade. Be sure to upgrade right away if you want to do this and are only staying a week because it has to be for 7 days. It was worth it to us so we could try out all the resorts (except the Palace) buffets and a la carte's. You also get wifi, free room service, discounts, and a room closer to the beach with this.
- Wifi does not work on the beach and its harder to get a signal the further away from the lobby you are. Sometimes I would get a signal by the pool, but not often.
- The staff are all wonderful. Not ever did I even pass any staff member and not get an "Hola". Most of the servers, receptionists, and spa staff can speak broken English but don't expect that from the maids or grounds keepers. Bring lots of American dollar bills for tipping.
- Don't expect to hear English a lot as we found most of the other guests were European.

This was my 4th trip to Mexico and my 7th all-inclusive. No resort is perfect, but I would high recommend this one!

Room Tip: Make sure you always have your coupons with you when you need to use them, they won't except the...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bensalem, Pennsylvania, United States
1 review
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 6, 2012

This was our frist time to Riviera Maya and we both thought it was absolutely beautiful. We met a bunch of really nice people and had a great time. For the price of an all-inclusive it was just about everything we could have asked for. The only thing we wish would have happened is that they followed through with doing something for us for our honeymoon. Our travel agent made it a point to let them know it was our honeymoon and they would do something nice for us at least 1 day but they didn't. No champagne, no breakfast or room service or anything else complimentary at all. We figured since they have a wedding at their resort just about every day and that they see honeymooners all the time they probably don't think it's a big deal - and in the end it wasn't a game changer for us, just would have been nice. Now to the review of everything. I will break it down to make it easier as another reviewer did prior because you might be going for different reasons and your wants for a stay at a resort might be different than mine.

Hotel and Room:

The ride is about an hour from the airport. For those that complain about that, really, who cares? We were lucky to have it be during the day and we took it as a time to see the sights of outside the resort to where the locals live. My wife isn't into history or that kind of stuff at all, but even she found it somewhat interesting to see. We were originally booked at the Beach but found out when we got there that they moved us to the Caribe. We walked through 4 of the resorts and as far as the landscaping and rooms, they are pretty much all the same, so again, who cares? The only thing we liked better was that the lobby bar over at the Tropical was indoors and smoke free. The lobby bars at the Beach and Caribe were outside and it seemed like every person was smoking. We do not smoke and it was somewhat annoying but again, we were in a tropical location while it was 40F degrees back home. The room was nice. Typical room with a king bed, flat screen tv with a bunch of english channels (we took this time to keep the sub titles on to learn some more basic spanish to talk with the locals - it helps!). Our fridge was fully stocked with Corona, 4 huge bottles of water, sprite, coke and diet coke. I made coffee every day with the bottled water and they replenished everything I used daily. They changed the towels even when I didn't ask them to and they knocked every day that we happened to be in the room between 4 and 6 to see if we wanted more towels (I guess figuring maybe we showered after the beach?) but we politely declined. I loved the fact that you had to keep your card in the slot by the door to keep the lights and air on because it made me remember my key card every day! I saw it as a convenience and don't mind it being an energy saver. Bathroom was nice, everything was cleaned and smelled great every day. The hallway can be a little noisy at times because there aren't any carpets anywhere. The hotel has an open roof to the hallway where they have beautiful gardens between the rooms so the rain comes in on them. Be careful as it can be a little slippery, but it is so nice! You will start hearing them roll the cleaning carts at about 8am and you will hear luggage being rolled a few times here and there, but it's really not much louder than a regular hotel anywhere. We were on the bottom floor so if you are as well, you will also hear the maids moving furniture above you while they clean. They must move every piece of furniture to sweep, but at least it's clean! Our view was just of a palm tree and a bush and to the access road as we stayed at the Sayil, but we didn't care because we came for the beach and pool. Lastly for this part, if you are looking for a quiet resort without kids, you chose the wrong resort. We had no idea there would be so many kids (from babies to about 6 yrs old) at this resort. I don't think it would have deterred us from staying there, but holy crap there were a lot of bratty crying children who's parents should have been made to take a perentatl test before being allowed to conceive children. Again, not a deal breaker, just say "silencio" and they will get the point :)

Beach:

HIGHLY recommend that no matter which of the buildings you stay at, that you go to the beach at the Beach and Caribe area if you like going into the water. There were a few rocks here and there, but nothing like the tropical and colonial areas. Be careful as there was a slight drop off as you first step in that could be a little rocky so take it nice and slow first time out. There were always chairs available and you can move them wherever you want on the beach. The sand was beautiful, the water blue and beautiful and a great temperature for late November and the view was fantastic. I took some pictures and they look like something you would find in a magazine or on a computer screen saver. You could hear a little noise from the pool music, but nothing that would interrrupt your day. We would just move our chairs closer to the water to hear the small waves crashing.

Pool:

Ok, so this one is a little tricky. First of all, the water was COLD. Now we are from the north so we are used to colder ocean temperatures, but this pool was much colder than the ocean at the resort. So much so that 90% of the people were not even in it. We were there for 7 days and I went in the pool 1 time and I love the water. It took a while getting used to and it was ok for a bit but then was feeling really cold. Not refreshing, just cold. This was a bummer because we wanted to split our time between the beach and the pool, and we did, we just didn't really enjoy the water at the pool. Now, granted we were there in November, but the outside temperatures were still hitting the mid 80'sF. At home we would have had pool temps around 75F or so. They say it's because the air temperature is lower, but I felt cold water by the jets that filter the water coming in. It is probably great when it's the summer, but not great at all in the November time frame. I just wish they would have heated it a little bit. Being younger and on our honeymoon, when we were at the pool we wanted music and some fun. The Caribe did not have anything like that. This seems to be the quietest pool around. We went to the Beach pool the one day and it was ok and had some music. We liked the Tropical and Colonial pool the best. Music, games, fun, bigger and many less small children :) The water was clean and blue.

Food:

First of all, make sure you book your "a la carte" selections the second you get there and check in because they will tell you that they are booked up. One previous reviewer was correct in telling you that even though they say they are booked up, they will be mostly empty. This is because they want you to select one of the "upgrade" a la carte restaurants that will cost you $15 or $20 USD more per person. I know this because when we went to book the steak house at first she told us it was unavailable. Then we booked the Japanese hibachi for an extra charge. Next thing you know, the steak house was not only available, but when we went it was less than half full. Kind of "scammy" but we were ok because we knew we were booking the Japanese anyway before we even left our country. As far as the a la carte, in our opinion the hibachi and steak house were the best by way of flavor. The service was fantastic at both. The Spanish was terrible. I tried to play it safe by getting a chicken, but they must have cooked it for a week because it was so dry. The service was extremely slow but they did put on a nice presentation for the "mayan coffee". I recommend that as a desert because at least you get a show out of it. The buffets were just that, buffets. You get what you get at a buffet. You have to remember that they are trying to cater to a buch of different likes and tastes so you will almost always find a buffet somewhat bland. We tried almost every one of them for lunch and found Captian Morgans our favorite. They all have pretty much the same thing as far as selection. Each day they always have the same 4 or 5 foods with 1 or 2 extra different selections to mix it up. We never saw breakfast, so I have no opinion on that. Overall, out of a 5, the food was a 3. But for the price of the all inclusive, it's what we expected. Then again, we aren't really that picky.

Drinks:

Again, it's an all inclusive so it is what it is. Corona you can get from the bartender, or you can self-serve it right from the tap! Nice! Fruity frozen drinks are good but get old and there isn't much alcohol. You can ask for things that aren't on their 7 drink menu, but you usually have to tell them how to make it or if someone else orders it, you can just say you want one of them. (Mai Tai, Miami Vice, etc.) If you don't want it frozen, you have to tell them because they make amost everything frozen during the day. You can ask for things such as Captian Morgan for no extra charge. They don't tell you this, I found out by accident by tipping a little at the bars :) Hey, at the end of the day, I'm drinking all I want in a tropical paradise. If the last one didn't have enough alcohol, get another!!

Other Activities:

After a long planned wedding, we were there to relax most of the time. We didn't do any of the water excursions, but we were told by everyone that did them that they were great. The only thing we did do was go to Playa del Carmen a couple days and went to Coco Bongo. What a great time! They have shops in Playa where you can haggle pricing to get good deals and they have plenty of authentic restaurants with fantastic food. People asked us, you got an all inclusive so why did you go spend money at Playa? Believe me we got our money's worth at the resort, but we wanted to take in some of the authentic food and atmosphere. I wouldn't have done it any different.

Tips:

- When you first get to the resort, walk around a bit and familiarize yourself because it's HUGE.
- Find out from the front desk when you check in what the buffet dinner schedule is so you can coordinate your a la carte reservations to avoid having the same things over and over
- TIP your bartenders!! I gave a guy at Coco Bongo $10 USD because he was so awesome and he literally hugged me. That's nothing in the states for 5 hours of work, but it's a lot to those guys. Also, a bartender at the resort told me they work for 60 Pesos per day - the same amount it takes him to get to and from work. That's about $5 USD. They LIVE off of tips. Yes, it's an all-inclusive, but what is a few dollars going to do after you just spent thousands to get there? Not much for you, but a lot for them. We spent time with a bartender that was great so I gave him $10 USD. Next thing you know we were getting shot after shot of all kinds of Tequila, including Don Julio which you normally have to pay extra for! They are greatfull.
- If you want more alcohol in your drinks, ask for the drink with "Mucho" and name the alcohol like rum or tequila or whatever goes in there.
- When at the a la carte dinners, they will try to sell you the drink list. If you want some wine and aren't too picky, just ask them for the "house wine" and there is no extra charge. They will refill over and over if you want :)
- If you are going info Playa, take the Collectivo. It is about 30 Peso's per person. The hotel shuttle is $19 USD per person - about 230 Peso's. We kept hearing different prices about a cab, but all of them were very expensive. Plus, the Collectivo runs from 5am till 11:30pm non stop so you aren't on the hotel shuttle time frame. All you have to do is exchange some money at the front desk for some Peso's, walk out to where the front gate of the hotel is to the side of the main road and I guarantee you a Collectivo is there within 2 minutes (Make sure it says Collectivo on the side and it is not a cab.) There must be hundreds of them going back and forth and they will get you there quickly because the faster they get you there, the faster they get more customers. When you get into Playa, remember where they dropped you off and when you get back to take the Collectivo to return just ask one of the workers that is boarding passengers which one takes you to Barcello and they will point you to the right one.
- While in Playa, if you can cover your all inclusive bracelet you will be thankful. You will get harrassed non stop for a taxi or to come see someone's shop or to book an excursion with them or to eat at their restaurant. They know you are from Barcello by the bracelet and will target you individually. They yelled over to us the entire time we walked but we learned to just ignore them or just say no if they walked in front of us to divert us to a store. If you walk past the same peole a couple times they stop, or if they see you ignoring the others they don't do it as much. Some of them were actually pretty funny. One guy said "come take a look at my crap, I have a lot of crap" and another guy said with a smile "hey come on over here so I can rip you off". We laughed and they get the game, just don't fall into it. Also very important is that you don't fall for the people that tell you they were your waiter at the Barcello. Again they know what resort you are from so they are trying to persuade you for something else.
- If you like shows in places like Vegas, do NOT MISS Coco Bongo. Best live show I have ever seen. You can buy packages from your resort that include transportation and all inclusive drinks. These were the only people that gave us good treatment for being on our honeymoon! We had a reserved table with all you can drink and table service from a server all night so we didn't have to go up to the bar once. It was $60 USD each, but worth every penny! Oh, and they said it was 70, but we told them someone else tried to sell it to us for 45 so they sold it to us for 60 for a Friday night.
- Lastly, learn a little Spanish before you go. It will help you and the people you are dealing with and is a little more respectful. You only need to learn about 10 key words, but it helps. Bathroom, beer, bar, front desk, drink, clean, towels, beach, more, time, yes, no, thank you, your welcome, finished and please should get you through your first day or two till you pick up a few more.

Overall:

We had a blast and a great time at this resort! We will be returning this coming summer with more people and we can't wait to see any of the things that we missed. For the price, everything is well worth it! I recommend this resort to anyone (Unless you require adult only resorts or some fancy shmancy service that follows you around all day).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#11 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Barcelo Maya Caribe 3*
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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