I stayed at this resort a year prior in February 2011. At that time I travelled with my boyfriend and mother and father. We enjoyed our stay but there were some minor issues that have apparently become much worse....
My friend and I travelled to this resort Nov. 11-19th. We decided to 'treat ourselves' and upgraded to "Premium Club Class" through our travel agent. This was suppose to upgrade our room and offer special services for Club members.
We arrived around 8pm and checkin was fast and they offered up some warm champagne.
Our room which was suppose to be "Superior Ocean View" was a small ground floor standard room with one King size bed. We had specifically requested two beds as we were friends travelling. Six phone calls later we were moved to the room next door and again were in a regular room with a view of a lovely tree.
There was absolutley NO SERVICE. The resort was very slow and it was quite obvious that they adjusted there staff. If you wanted a drink by the pool it was about a half hour event at the bar where the bartenders basically ignored you as long as possible. The quality of the coctails was terrible. With our pricey upgrade we were told we could have all 'top shelf' alcohol...hahaha
Now if you are interested in eating while you are on vacation I suggest you send in a resevation request at least one month in advance. At our check in I asked to make our dinner reservations for the week...I think we were able to book one restaurant at a reasonable time and the rest were totally up to the booking lady as every restaurant and dining time we requested were unavailable. And then when you do walk past the restaurants they are more than half empty????
Didn't see a towel animal or chocolate on the pillow.
The second day we were there we recieved a phone call from their sales office asking us if we would like to upgrade to "Premium Club Class"...i told him that we were Club Class and he said he'd call me back. A few minutes later the phone rings and its the boss appologizing and expaining that our travel agent had 'ripped' us off and we they could not help us because we paid their fee to the travel agent. Maybe Sunwing should think about changing their brochures.
Couldn't find a Sunwing rep all week...our conciege had us running from resort to resort for hours in seach of SUnwing. A huge waste of time on a short vacation.
The bartenders in the main bar were rude and generally didn't seem to like their jobs at all.
Had one nice evening at the Italian restaurant where the service was excellent...they could teach the other venues at the resort some manners.
Overall I can definitly say I would never return to this resort and definitley warm family and friends of the issues.
The grounds are beautiful and the beach is lovely....but there are many other resorts in the Maya where you can have beauty and service!
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- Also Known As:
- Barcelo Maya Caribe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Caribe Beach
- Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico