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“Amazing Beach Horrible hotel” 1 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Ranked #9 of 15 Hotels in Puerto Aventuras
Ottawa, Canada
1 review
6 helpful votes 6 helpful votes
“Amazing Beach Horrible hotel”
1 of 5 stars Reviewed December 2, 2012

Not a 5star more like a 3star

Hotel reception and staff - We didn't get what we paid for - premium alcohol, now having to eat/drink gluten free I would not have accepted a package that did't allow me such options. I was inquiring about internet service and I got about 10 different prices and the run a around, finally I was able to buy a wifi package for the remainder of my stay at an unlimited price.

Food - It was good, edible but boring as it was the same thing every day. Breakfast was the worst selection.

Witnessed a father physically assault his son outside our room only to have that man charge after me then proceeded to punch and kick my door while yelling that he is going to kill me. no option to call 911 had to find the 4 digit code to call reception. Security showed up. I come out to find out that this guy had also thrown another female canadian guest against the wall. The wife shows up to defend her husband (really WTF). to make a long story short this guy gets to remain in the hotel as if nothing happened. I would say that the hotel does not put the safety of their guests first.

The only thing this hotel has going for it, is the beach. I have been to many resorts in the mayan and I have to admit that this beach is beautiful and not rocky at all.

I will never be back to this hotel and I will certainly voice my opinion to friends family and whomever that they would be better off somewhere else.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed November 29, 2012

This was our 2nd trip to these Barceló resorts and were happy to have been invited to a wedding there. We were originally booked for the Maya Beach but were put in to the Caribe as renovations were not completed at the Maya Beach until mid-week. Here are some reviews/tips:

Wedding –This was a classic, picture-perfect wedding in front of the Maya Beach resort. The area for weddings in front of Caribe has more rocks and a dock in the background so you may want to choose according to which you prefer. At the time, there were almost no people at the Maya Beach so it was very private. The Maya Beach area is the end resort so there would consistently not be as many others “by-standers” as well I think.

The coordinator made it a really easy and stress-free process for the couple, the staff was great in all aspects, and we were grateful to have the groom’s uncle, a minister, perform the service. (Documents to be signed in Canada afterwards- the real wedding was on the beach! This makes it easier on all and the important part, the ceremony, is what counts. Something for you to consider if you want a destination wedding)

Hotel – We initially were on the 1st floor but switched to the 3rd and highest floor because of insect bites and it was a bit noisy on the first floor where guests entered the building. So, no bugs and quieter on the 3rd floor. They spray the grounds around 6pm everyday so you may want to avoid these areas for a short time around this time. As we didn’t get a king size bed in our 2nd room we put the two doubles together. Room location is more important and this worked well. To keep the room cool all the time, leave your second room key in the power slot when you are not in the room with the balcony door closed. This will ensure the air conditioning and fan stays on. (The a/c and fan will not turn on if the balcony door is open).

Beach- There are some minor rocks as you enter the Sea from the Caribe resort. This may make it difficult for handicapped or elderly to enter here, as well as not as comfortable for everyone else as well. We recommend setting up 100metres down the beach, just past the lifeguard tower. It’s perfect there for all!! Bring a refillable mug to keep your drinks cool, avoid waste and time going for refills.

Bring your snorkel gear if you have it. If not, it is available. They also have kayaks and paddle boats etc.. We enjoyed snorkelling in the area straight out form the Caribe resort. Follow the perpendicular rope out toward the perimeter boundary-rope. At this “T” section you will find beautiful coral with lots of tropical fish. They love squished bananas so grab a couple to bring from the buffet. We were also told that there is a great spot to snorkel near the Barcelo Palace but never made it over there. Others in our group went on a snorkel tour and had great success seeing large turtles and manta rays, etc..ALSO, there are cenotes a short walk from the resort! You can swim and snorkel in these underground caves. Ask the front desk for directions. They are only a 5-10 minute walk south. Your tour group will likely not tell you about these as they want to sell you expensive day trips. The entrance to these is $5 only and you don’t need anyone to arrange or transport you there.

Other- The food was great and we had 3 “a la carte” meals included for dinners that you will need to book reservations for upon arrival.

We stayed at the Barceló Tropical 5.5 years ago and the Caribe is almost the mirror image in many ways. It will likely cost you less to book at the Caribe or Maya Beach and we would consider this option again.

Para-sailing is fun. We went tandem. It was safe and they stopped for us to take a swim in the open water. Wear contacts as they advise not to use eye-wear. Try to book a time that doesn’t have someone booked in the next time-slot. This will maybe give you a bit more time in the air and swimming afterwards.

For the Adventurous - Our wedding party went on a day trip/excursion provided by AllTourNative that included cenote rappelling/snorkelling (different from the ones by the hotel), zip-lining, a Mayan lunch, 4x4 trucking through crazy rocky jungle, a tour of Tulum and time on the beach at Tulum as well. We’re fairly experienced travellers and this is one of the most memorable tours we have ever had.


Spencer and Holli

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Frances, Canada
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 25, 2012

Originally we booked at the Barcelo Maya Beach Resort. When we got there for some reason they put us at the Maya Caribe Resort (which is attached to Maya Beach) We ended up getting an ocean/pool view room which we didn't pay extra for. There were alot of rooms available at this time so I'm assuming that's why. And we had access to 3 different hotels (everything is the same at each of them) Our trip from the airport was fine. It was dark so we couldn't see much. Plus the cervasas they served. haha
The resort was pretty quiet at the pools and beach area, there was always lounge chairs avail and you weren't surrounded by people. So it was nice. Weather was great usually 28'Celcuis and no humidity. Never too hot. The beach was beautiful, some rocks walking in but I wore water shoes and it wasn't so bad. The sand was nice and soft too. The ocean water was crystal clear in most spots.
Food was always good at the buffet, different themes every night. We did the 2 ala cartes but we preffered the buffet. More variety.
Our room was nice except for every afternoon it had a stench of sewer to it. Some days really bad, so we didn't stay in there long midday. Our fridge was always fully stocked with waters, beers, and pops.
The shows at night were normal Barcelo shows if you've seen them before. Entertaining.
Drinks were delicious. Don't think that whatever is on the menu is all you can have. I would see someone's and ask what it was and order that. Mango Tango was my fav!
Staff were always friendly. Alot don't speak English though, like maids or cleaning staff. But we managed.
We did 2 excersions, one was snorkelling in a small group of 8 which was nice, we snorkelled for a mile then we drove to a cave and snorkelled in there for awhile, a photographer takes your pics for purchase. Then lunch.
We also went to Playa Del Carmen for a shopping trip. I didn't like it much, it was so busy and too many vendors yelling at you to come in their stores. I actually found the mall that was in between the Caribe and Coloniel Barcelo was cheaper than Playa Del Carmen or our gift shop in the lobby's.
Checkout was very easy and our transfer to the airport was good as well.
I'd reccommend this hotel to anyone.

Room Tip: The Labna building was close to everything. We had the top (3rd) floor on the corner.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, Colorado
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2012

We had a lovely time. We took our two grown children and my son's girlfriend.
When we arrived they said there was a miscommunication with our room. If we would choose a 'lesser' accomdation they would give us points towards all the restaurants.
This was fine, but we found you needed five or six days notice to get into the nicer restaurants. We were there only 4 nights. We sort of felt "scammed."

But we were happy and enjoying ourselves. I bought my first piece of silver jewelry nearby. I tucked it into my suitcase just before checking out. By the time I arrived at the airport the ring was gone. I know it happened within the time we had a bell boy and a cab show up to take us to airport.

Room Tip: Don't put anything valuable in your suitcase, or else watch it at all times when you are checkin...
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesup, IA
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 31, 2012

We just returned from a one week stay at Barcelo. We had booked the Caribe and were there 4 nights when they moved us (an upgrade) to the Colonial as they were planning to close the Caribe for maintenance.

We had a wonderful time while there. The rooms in both were clean and nicely maintained. The in-room refrigerator was stocked well and when moved to the Colonial (Club Premium) also included some light snacks: peanuts, chips, etc.

The beach was lovely and water was crystal clear-I believe it was better in the Caribe portion. In Colonial it was rather rocky. The small pier between the two hotels had plenty of fish-so check out the free snorkeling equipment (I believe it is 1 hour per day) and can get some good pix. Also rode the water bikes, which was fun, a bit like paddle boats. My husband and kids also took advantage of the pool scuba lesson.

We enjoyed the pool at the Colonial...plenty of activities for everyone...my 14 yr. old daughter and 17 yr old son especiallly enjoyed the water volleyball and the water polo. Swim up bars were great at all the pools.

We ate most of our meals at the Caribe buffet. Service was great----especially Gary and Ezley, they were our favorites. We didn't speak much Spanish, and they didn't speak much English, but that was actually part of the fun. We made it through and everyone was very accomodating. Breakfast was my personal favorite (probably because I don't care for seafood which was offered during the lunch and dinner menus). We ate lunch most times at one of the grills...either Captain Morgan or Mariachi. Even if you are a picky eater, you could definitely get enough to eat. Quantity is not lacking. Our family favorites included the made to order omelets and pasta, guacamole, and the soft serve vanilla ice cream. Just a heads up, the service at the grills was pathetic...we could never get anyone to give us drinks. Wish they would make it a self serve beverage bar (no alcohol) so that wouldn't happen. Inconvenient, but not anything that would ruin our stay. We never used our ala carte resturant certificates as we packed only casual wear and didn't want to make reservations either.

We booked our excursions with Jose from Lomas Travel (he has a desk at the Colonial). We enjoyed snorkeling, ATVs, zip lining, and a shopping trip to Playa del Carmen. Other than that, we enjoyed the amenities that Barcelo offered.

When we booked our trip, it was with hesitation after reading the reviews, but we had a wonderful stay, the resort was beautiful, and we look forward to visiting again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etten-Leur, The Netherlands
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 23, 2012

After round trip through Mexico we ended in this resort for the last five days. We had a very good time - nice people and goof food. We received two vouchers for a-la-carte restaurants but an extra visit only costs 15 dollar per person so we decide to also visit the Japanese restaurant.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2012

My Wife and I went to the Barcelo Maya Caribe on the 1/09/12 for 2 weeks. (Upgraded to Club Premium)

The Beach is stunning and the sea is crystal clear (all though we had a few days where it was cloudy), there are plenty of water-sports Jet ski's, Canoes etc, of which we used and enjoyed.

There are a number of reviews saying the staff are not friendly, well this was not our experience as they were always saying Hello and tried their best to have a conversation with us. I would imagine most of the comments about the staff being rude are from Americans as they don't appear to have a lot of respect for the workers.

The food, well this is mixed. The buffet is generally much better than the restaurants that you have to book. The Mexican should be amazing but it was dreadful, no atmosphere and the food didn't seem fresh, the Steak House food was OK but the service here was not great. The Spanish and Italian were both lovely & the staff were great.

The Beach Bars/Restaurants were lovely and always had a good choice of food, our favourite was in front of the Colonial Beach.

Ask the barman to make you a special cocktail and sit back and enjoy, they made some amazing drinks and it had me asking for more (& I am not a big drinker)

Tipping - We took $100 US Dollars for 2 weeks tipping, we generally left the Maid 1 or 2 Dollars a day, the fridge man comes every other day so we left the same for him. If we had a cocktail from the bar we tipped 1 Dollar, we also tipped the service staff at the Buffets as they work very hard.

We had a lovely massage on the beach for approx 30 minutes, this was a lovely experience.

I would highly recommend upgrading to Club Premium as it allows you to use the Colonial & Tropical Buffets, which we used everyday for Breakfast and Evening Meal, we tried to eat in the Beach/Caribe Buffets but it was to warm as there is no aircon.

A few people have also said there is to much walking in this resort, well , I would imagine these people must be overweight or having walking difficulties as from our room to the Colonial Buffet it did not even take 10 minutes, we really enjoyed the walk. We took a SLOW walk from the Caribe to the furthest point of the Palace and it took MAX 20/22 minutes so please dont listen to these moaners.

If we head back to Mexico and I hope we do then we will most defiantley stay here.

Thanks to all the staff for making our Honeymoon special.

Justin & Amber Rouse

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#12 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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