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“Wonderfull Lazy Summer Break” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
Special Offer
Up to 30% discount
Ranked #8 of 16 Hotels in Puerto Aventuras
Certificate of Excellence 2014
Etten-Leur, The Netherlands
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Wonderfull Lazy Summer Break”
4 of 5 stars Reviewed October 23, 2012

After round trip through Mexico we ended in this resort for the last five days. We had a very good time - nice people and goof food. We received two vouchers for a-la-carte restaurants but an extra visit only costs 15 dollar per person so we decide to also visit the Japanese restaurant.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bristol, United Kingdom
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 8, 2012

My Wife and I went to the Barcelo Maya Caribe on the 1/09/12 for 2 weeks. (Upgraded to Club Premium)

The Beach is stunning and the sea is crystal clear (all though we had a few days where it was cloudy), there are plenty of water-sports Jet ski's, Canoes etc, of which we used and enjoyed.

There are a number of reviews saying the staff are not friendly, well this was not our experience as they were always saying Hello and tried their best to have a conversation with us. I would imagine most of the comments about the staff being rude are from Americans as they don't appear to have a lot of respect for the workers.

The food, well this is mixed. The buffet is generally much better than the restaurants that you have to book. The Mexican should be amazing but it was dreadful, no atmosphere and the food didn't seem fresh, the Steak House food was OK but the service here was not great. The Spanish and Italian were both lovely & the staff were great.

The Beach Bars/Restaurants were lovely and always had a good choice of food, our favourite was in front of the Colonial Beach.

Ask the barman to make you a special cocktail and sit back and enjoy, they made some amazing drinks and it had me asking for more (& I am not a big drinker)

Tipping - We took $100 US Dollars for 2 weeks tipping, we generally left the Maid 1 or 2 Dollars a day, the fridge man comes every other day so we left the same for him. If we had a cocktail from the bar we tipped 1 Dollar, we also tipped the service staff at the Buffets as they work very hard.

We had a lovely massage on the beach for approx 30 minutes, this was a lovely experience.

I would highly recommend upgrading to Club Premium as it allows you to use the Colonial & Tropical Buffets, which we used everyday for Breakfast and Evening Meal, we tried to eat in the Beach/Caribe Buffets but it was to warm as there is no aircon.

A few people have also said there is to much walking in this resort, well , I would imagine these people must be overweight or having walking difficulties as from our room to the Colonial Buffet it did not even take 10 minutes, we really enjoyed the walk. We took a SLOW walk from the Caribe to the furthest point of the Palace and it took MAX 20/22 minutes so please dont listen to these moaners.

If we head back to Mexico and I hope we do then we will most defiantley stay here.

Thanks to all the staff for making our Honeymoon special.

Justin & Amber Rouse

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 29, 2012 via mobile

We stayed at the Caribe for 2 weeks from the 22 June and had a fantastic time. My husband and I travelled with our 2 daughters aged 20 & 17 and we were all very happy with the holiday . The rooms were spacious and clean, the mini bar topped up daily and when we had a couple of minor issues with one of the rooms they were sorted out within a couple of hours. We loved the food at the buffets and at the speciality restaurants- we had fun evenings at the Mexican, Spanish and Steak restaurants and no problems making the bookings. The grounds are beautiful, as is the beach and we loved to see the wildlife - the iguanas, raccoons etc. We visited Akumal beach twice as the snorkelling with the turtles was a highlight and we had days out at Tulum and Xel-ha- all to be recommended. If you don't snorkel, you need to learn for this holiday or you will miss out on so much! My girls can't wait to return and nor can we.

Stayed June 2012, traveled with family
Was this review helpful? Yes 6
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Roosevelt, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 18, 2012

Post Labor-Day, five day vacation. This resort is BIG. Broken into five sections, the layout is a little confusing but after a few strolls through the beautifully manicured landscape you will understand where everything is. Section One - Maya Beach good. Was closed at this time of year but from the looks of the grounds looked good. Section Two - Maya Caribe - Where we stayed was moderate and upscaled . Section 3 and 4 - Maya Colonial and Maya Tropical were a little better grounds with a few extra amenities, but we were allowed access to that section's pools and grills. Section 5 - Maya Palace - Top of the line all air-conditioned eating facilities, truly all inclusive but quite a bit more expensive to stay on this part of the grounds. Here is my review of Maya Caribe - Rooms: Clean, comfortable. Fridge restocked every afternoon, good selection of beverages. Bathroom, beds and balconies all handsomely designed and modern. View from balcony was of trees, which affords you privacy when sunning or just relaxing. Maid service was slow but the room was done by end of day. Their was a concierge in each building complex. She was able to arrange reservations for on premises restaurants. Food: The Barcelo Maya Caribe has adopted the "pay for better" dinner option. The facility has several restaurants that, when you want that special meal, are not part of the all-inclusive and require a small fee to dine. We ate at two of these specialty restaurants, the Mexican themed one was very pretty, the service was very professional and friendly the food was good and nicely done. We also ate at the Steakhouse. Very, very good. Service was commendable and the chef came out to chat with the patrons; a nice touch. However, if you don't want to spend extra money the buffet is nicely appointed, service is very good and there are tons of choices at every meal. Go on, experiment. Try something you've never tasted before, you might like it.
The beach- It is nicer in the middle (from the Tropical to the Caribe). Plenty of chairs and plenty of palms on the beach for shade. Cleaned daily the sand is fine grain and cool underfoot. Plenty of clear shallow water to see schools of colorful fish. Only complaint, why don't they have more towel huts, had to walk away from the beach and pools to get towels.
Staff - Most staff spoke halting English but could sufficiently communicate. Afterall folks, its Mexico and people there speak Spanish, learn a few words in their language, it is helpfully appreciated. There were plenty of workers cleaning, sprucing and servicing. They do a fine job and were friendly and helpful.
There were no pushy sales guys, very little advertising for excursions (except on their internat TV channel). No vendors on the beach (thank goodness), Only drawback is that it is located over an hour from Cancun airport, but as isolated as it is, there are plenty of snorkeling, sightseeing, boating and other excursions available nearby including Xplor, a new theme park. The concierge or the excursion office in the lobby can arrange trips for you. They are not overly expensive. We took the shopping tour of Playa del Carmen and it was very exciting. 5th Avenue in Playa del Carmen is a mile long strip of shops, restaurants and people. Great for people watching and shopping. Be careful if you go off the main streets. Pretty safe but always be attentive when out and about in public in another country. Ask for bottled water when out of the resort.
What I liked: The price of this trip was very reasonable. The resort was relaxing yet lively, plenty of everything yet enough room to vacation without feeling you are crowded. What I did not like: If you go after Labor Day the crowd is predominantly European or Mexican. They have different ways than Americans and if you are from the USA you should be prepared to be a little alienated, but if you like people you will meld in nicely.

Room Tip: The rooms are a walk from the beach and the pools so don't expect a "pool-view" or a...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed September 10, 2012

Went there in April 2012, it was the second time to Mexico. Last time we went to Cancun and were very very happy, but we just wanted a change. Went to Barcelo Caribe. Very very disappointed.

None of the staff spoke any English, so even a simple question like "where's the washroom?" had to be re-directed to the front desk staff. PS: it's a really really big hotel, so the distance isn't 2 minutes!

Food: The food was not impressive by any means. The food was repeated over and over again. We were there for only 1 week and we were soo tired of the food by the end of it. The restaurants have a very limited time for food. Between lunch and dinner, there's like a 3 hour time when there is no food available. Often we would have to pack up all our stuff from the beach to be able to catch lunch so we don't have to wait 4 hours for dinner.
Their snack bar offered: olives, nuts, and left over buns from breakfast

Beach: AMAZING! one of the benefits of being in Mexico!
Shows: not very impressive either. Very amateur. All shows were in Spanish. Given, a lot of their guests were from Spain, but still.

When we were in Cancun, at the beach, there was staff that walked around to see if you wanted a drink, this one they don't do that. you have to go to the bar (far from the beach) to get ur own drinks.

Wifi: My dad had a lot of work to do with his emails etc that required Wifi and we talked to them about it, and they insisted that we pay daily and wouldn't even have a conversation about it with us. We were fully willing to pay, we just wanted to know if there was any that can be done for us if we were staying for the whole week. They just wouldn't have it. Also, when we did get the day code, only one device could access it. there was three of us who had a laptop and only one could have internet at a time.

NOT happy at all. Totally felt taken advantage of. Not going back

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coimbra, Coimbra, Portugal
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 10, 2012

This was my third time in barcelo maya caribe, excellent as always.

I spent a week (17|24 July) in this marvelous resort. The resort consisted in 5 hotels, The Barcelo Maya Beach, and Caribe which are almost the same thing. The Tropical, and the Barcelo Colonial, which were basically another double of each other and then the Barcelo Palace which was at the far end and more or less the top of the range side of the complex.


They gave us the room number x which is in the Premium Club. This means, sea view, champagne and other stuff in the fridge like Coronna. The room was awesome, very wide and the beds were very confortable. People here say that the beds aren't good but in my opinion they are really good!!


In my opinion this was the weakest point of the trip. The food wasn't bad but on the other years was better.
The breakfast was on the principal buffet, near to the reception, and it was very complete specially with omelets and pancakes with honey.
The lunch was on the one of the beach restaurants. I usually chose to go to the beach restaurant because it has more variety and quality. the menu it's something like this: hotdogs; burgers, "enchiladas" (i became fan of the sausage one), different types of meat, fish, salad, fruit and you can choose one type of past and the ingredients and the sauce that you want to.
Dinner was on the principal buffet or on the "a la carte" restaurants in which it's necessary to make a previous reservation. Our family didn't go there yet, we chose to go always to the buffet, every day the buffet had a theme:
Spanish Night
Oriental Night
Italian Night
Mexican Night
Mediterrian Night
French Night
Sea Food Night
The food was bases in the theme of the night, but beyond that it was always international food and a mini buffet for the children (fries and burgers) and of course, one space for pizzas.


The beach is THE stronger point of the hotel, white sand, cristal water and there isn't stones or rocks like in many hotels.
the pools are huge and have bars where we can ask for all kinds of drinks.

Reception and guest relation

The service host is excelent. they are really attentive, very polite and they have formation. For me, it's the destination where i was best served.

The gardeners are one part of the stuff that are fundamental. they are always working, cutting the grass, treating the palm trees etc, etc.

The Housekeeping are really good too. the room is always clean and fragrant.

The reception works good too.

Contrary to many destinations and hotels, in this hotel i didn't notice that the staff was looking for the tips.

Room Tip: Clube premium - Room 5107 and 5108
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 9, 2012

* Cold Food

* Wonderful complex

* Friendly staff

* Lovely location

We have just returned from our 14 night stay at the Barcelo Maya Caribe in Mexico (22nd Aug - 5th Sep 2012).

First impressions of the hotel were great, a warm welcome at the reception and very friendly staff behind the desk and around the complex.

The hotel itself looked great, it was very clean well presented and was in a great location for day trips and local bus outings to the nearby attractions.

We read before booking the feeback from other guest's at the hotel and took on board what they said about the hotel itself and the staff.

I have to say despite what others said, the staff at the hotel were great, they were very freindly and were always glad the help you with and problems.

The grounds/gardens that surrounded the hotel are beautiful with staff around the clock maintaining the grass and wonderful plants.

There were parts of the hotel and the room that we had they were a bit worn but at the end of the day we in the U.K have become a nation that moans about everything. Its a different country that doesnt have the same health and safty " Red tape " that we do. We had a problem with a blown light bulb and a faulty fan that after being reported was fixed with in 30 mins by a friendly maintanence man. We really couldnt complain, the rooms are very clean and maintained to a resonable standard. They were cleaned every day as you would expect and the Fridge was topped up daily with Water, bottles of coke, Lager, lemo etc all which were included in your All Inclusive.

The complex consisted of 5 hotels, The Barcelo Maya Beach, and Caribe which were more or less the same thing. The Tropical, and the Barcelo Colonial, which were basically another double of each other and then the Barcelo Palace which was at the far end and more or less the top of the range side of the complex.

Wherever you stay you have access to all the complex pools etc but when it came to where you can eat and drink it changed.

If you stay at the Barcelo Beach or Caribe you could use only your Restaurants and beach Buffets and coud only get drinks from the same.

You get the option of paying extra to eat at the other hotels Al a Carte restraunts but this will cost an extra $15 each upwards.

The Barcelo Beach and Caribe has a seperate beach front to the others and is far the better part of the beach.It was only seperated by a small Jetty which can be seen on Google maps if you zoom in. The whole beach is soley for the use of the Barcelo so was safe and practically all yours as it was huge.

There were more pools than i could count and great pool sides and entertainment for the kids.

The First Choice rep was great, a friendly man who advised us on what trips we could do ourselves to save money and made us feel confident enough to do a number of local bus journeys to the local resorts and tourists sites like Tulum, and Playa del Carmen. Very cheap and easy day outs and very, very safe to do so dont be put off. We did a few trips but some with the hliday company and some on our own. By doing this you can save a fortune and do more!

Now down to the Bad points.

It was the food.!!!

The two restuarants and two beach buffets were always the same food with a slight change to theme but were not very well presented and as for the temprature of the food, well almost cold for most of it. Unless you got the Chef as he brought fresh food out you knew the salad was going to be the warmest food. After a week or so of asking for hotter food we got fed up and accepted it. It seemed to be the way the food was kept hot that was the problem rather than it not being cooked enough. Maybe they need to re-new their " keep warm " machines because they are not working. Also a lot of the food was red meat so if you only eat white meat or are a vegetarian, the choice is very minimal. One other thing is if you have a nut allergy, you need to be careful of the cakes and also the neopolitan ice cream?! There were no signs for anyone with allergys and also a lot of the rice had things added to it.

To sum up our Two week stay we had a great time, the hotel was great, good staff, lovely location and plenty of things to do for couples and families. It was a very special holiday for me and my partner and will always remain that way. It was just a shame about he food and how it was presented including the temprature.

First Choice need to get this sorted before the ratings drop all together.

Would we go back.....Not sure but if the food problems were sorted, with out a doubt.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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