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“Good, Better, Best” 4 of 5 stars
Review of Barcelo Maya Caribe

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Barcelo Maya Caribe
4.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico   |  
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Special Offer
Up to 30% discount
Ranked #10 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
Roosevelt, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good, Better, Best”
4 of 5 stars Reviewed September 18, 2012

Post Labor-Day, five day vacation. This resort is BIG. Broken into five sections, the layout is a little confusing but after a few strolls through the beautifully manicured landscape you will understand where everything is. Section One - Maya Beach good. Was closed at this time of year but from the looks of the grounds looked good. Section Two - Maya Caribe - Where we stayed was moderate and upscaled . Section 3 and 4 - Maya Colonial and Maya Tropical were a little better grounds with a few extra amenities, but we were allowed access to that section's pools and grills. Section 5 - Maya Palace - Top of the line all air-conditioned eating facilities, truly all inclusive but quite a bit more expensive to stay on this part of the grounds. Here is my review of Maya Caribe - Rooms: Clean, comfortable. Fridge restocked every afternoon, good selection of beverages. Bathroom, beds and balconies all handsomely designed and modern. View from balcony was of trees, which affords you privacy when sunning or just relaxing. Maid service was slow but the room was done by end of day. Their was a concierge in each building complex. She was able to arrange reservations for on premises restaurants. Food: The Barcelo Maya Caribe has adopted the "pay for better" dinner option. The facility has several restaurants that, when you want that special meal, are not part of the all-inclusive and require a small fee to dine. We ate at two of these specialty restaurants, the Mexican themed one was very pretty, the service was very professional and friendly the food was good and nicely done. We also ate at the Steakhouse. Very, very good. Service was commendable and the chef came out to chat with the patrons; a nice touch. However, if you don't want to spend extra money the buffet is nicely appointed, service is very good and there are tons of choices at every meal. Go on, experiment. Try something you've never tasted before, you might like it.
The beach- It is nicer in the middle (from the Tropical to the Caribe). Plenty of chairs and plenty of palms on the beach for shade. Cleaned daily the sand is fine grain and cool underfoot. Plenty of clear shallow water to see schools of colorful fish. Only complaint, why don't they have more towel huts, had to walk away from the beach and pools to get towels.
Staff - Most staff spoke halting English but could sufficiently communicate. Afterall folks, its Mexico and people there speak Spanish, learn a few words in their language, it is helpfully appreciated. There were plenty of workers cleaning, sprucing and servicing. They do a fine job and were friendly and helpful.
There were no pushy sales guys, very little advertising for excursions (except on their internat TV channel). No vendors on the beach (thank goodness), Only drawback is that it is located over an hour from Cancun airport, but as isolated as it is, there are plenty of snorkeling, sightseeing, boating and other excursions available nearby including Xplor, a new theme park. The concierge or the excursion office in the lobby can arrange trips for you. They are not overly expensive. We took the shopping tour of Playa del Carmen and it was very exciting. 5th Avenue in Playa del Carmen is a mile long strip of shops, restaurants and people. Great for people watching and shopping. Be careful if you go off the main streets. Pretty safe but always be attentive when out and about in public in another country. Ask for bottled water when out of the resort.
What I liked: The price of this trip was very reasonable. The resort was relaxing yet lively, plenty of everything yet enough room to vacation without feeling you are crowded. What I did not like: If you go after Labor Day the crowd is predominantly European or Mexican. They have different ways than Americans and if you are from the USA you should be prepared to be a little alienated, but if you like people you will meld in nicely.

Room Tip: The rooms are a walk from the beach and the pools so don't expect a "pool-view" or a...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed September 10, 2012

Went there in April 2012, it was the second time to Mexico. Last time we went to Cancun and were very very happy, but we just wanted a change. Went to Barcelo Caribe. Very very disappointed.

None of the staff spoke any English, so even a simple question like "where's the washroom?" had to be re-directed to the front desk staff. PS: it's a really really big hotel, so the distance isn't 2 minutes!

Food: The food was not impressive by any means. The food was repeated over and over again. We were there for only 1 week and we were soo tired of the food by the end of it. The restaurants have a very limited time for food. Between lunch and dinner, there's like a 3 hour time when there is no food available. Often we would have to pack up all our stuff from the beach to be able to catch lunch so we don't have to wait 4 hours for dinner.
Their snack bar offered: olives, nuts, and left over buns from breakfast

Beach: AMAZING! one of the benefits of being in Mexico!
Shows: not very impressive either. Very amateur. All shows were in Spanish. Given, a lot of their guests were from Spain, but still.

When we were in Cancun, at the beach, there was staff that walked around to see if you wanted a drink, this one they don't do that. you have to go to the bar (far from the beach) to get ur own drinks.

Wifi: My dad had a lot of work to do with his emails etc that required Wifi and we talked to them about it, and they insisted that we pay daily and wouldn't even have a conversation about it with us. We were fully willing to pay, we just wanted to know if there was any that can be done for us if we were staying for the whole week. They just wouldn't have it. Also, when we did get the day code, only one device could access it. there was three of us who had a laptop and only one could have internet at a time.

NOT happy at all. Totally felt taken advantage of. Not going back

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
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Coimbra, Coimbra, Portugal
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 10, 2012

This was my third time in barcelo maya caribe, excellent as always.

I spent a week (17|24 July) in this marvelous resort. The resort consisted in 5 hotels, The Barcelo Maya Beach, and Caribe which are almost the same thing. The Tropical, and the Barcelo Colonial, which were basically another double of each other and then the Barcelo Palace which was at the far end and more or less the top of the range side of the complex.


Rooms

They gave us the room number x which is in the Premium Club. This means, sea view, champagne and other stuff in the fridge like Coronna. The room was awesome, very wide and the beds were very confortable. People here say that the beds aren't good but in my opinion they are really good!!


Food

In my opinion this was the weakest point of the trip. The food wasn't bad but on the other years was better.
The breakfast was on the principal buffet, near to the reception, and it was very complete specially with omelets and pancakes with honey.
The lunch was on the one of the beach restaurants. I usually chose to go to the beach restaurant because it has more variety and quality. the menu it's something like this: hotdogs; burgers, "enchiladas" (i became fan of the sausage one), different types of meat, fish, salad, fruit and you can choose one type of past and the ingredients and the sauce that you want to.
Dinner was on the principal buffet or on the "a la carte" restaurants in which it's necessary to make a previous reservation. Our family didn't go there yet, we chose to go always to the buffet, every day the buffet had a theme:
Spanish Night
Oriental Night
Italian Night
Mexican Night
Mediterrian Night
French Night
Sea Food Night
The food was bases in the theme of the night, but beyond that it was always international food and a mini buffet for the children (fries and burgers) and of course, one space for pizzas.


Pool|Beach

The beach is THE stronger point of the hotel, white sand, cristal water and there isn't stones or rocks like in many hotels.
the pools are huge and have bars where we can ask for all kinds of drinks.


Reception and guest relation

The service host is excelent. they are really attentive, very polite and they have formation. For me, it's the destination where i was best served.

The gardeners are one part of the stuff that are fundamental. they are always working, cutting the grass, treating the palm trees etc, etc.

The Housekeeping are really good too. the room is always clean and fragrant.

The reception works good too.

Contrary to many destinations and hotels, in this hotel i didn't notice that the staff was looking for the tips.

Room Tip: Clube premium - Room 5107 and 5108
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 9, 2012

* Cold Food

* Wonderful complex

* Friendly staff

* Lovely location


We have just returned from our 14 night stay at the Barcelo Maya Caribe in Mexico (22nd Aug - 5th Sep 2012).

First impressions of the hotel were great, a warm welcome at the reception and very friendly staff behind the desk and around the complex.

The hotel itself looked great, it was very clean well presented and was in a great location for day trips and local bus outings to the nearby attractions.


We read before booking the feeback from other guest's at the hotel and took on board what they said about the hotel itself and the staff.

I have to say despite what others said, the staff at the hotel were great, they were very freindly and were always glad the help you with and problems.


The grounds/gardens that surrounded the hotel are beautiful with staff around the clock maintaining the grass and wonderful plants.


There were parts of the hotel and the room that we had they were a bit worn but at the end of the day we in the U.K have become a nation that moans about everything. Its a different country that doesnt have the same health and safty " Red tape " that we do. We had a problem with a blown light bulb and a faulty fan that after being reported was fixed with in 30 mins by a friendly maintanence man. We really couldnt complain, the rooms are very clean and maintained to a resonable standard. They were cleaned every day as you would expect and the Fridge was topped up daily with Water, bottles of coke, Lager, lemo etc all which were included in your All Inclusive.


The complex consisted of 5 hotels, The Barcelo Maya Beach, and Caribe which were more or less the same thing. The Tropical, and the Barcelo Colonial, which were basically another double of each other and then the Barcelo Palace which was at the far end and more or less the top of the range side of the complex.

Wherever you stay you have access to all the complex pools etc but when it came to where you can eat and drink it changed.

If you stay at the Barcelo Beach or Caribe you could use only your Restaurants and beach Buffets and coud only get drinks from the same.

You get the option of paying extra to eat at the other hotels Al a Carte restraunts but this will cost an extra $15 each upwards.

The Barcelo Beach and Caribe has a seperate beach front to the others and is far the better part of the beach.It was only seperated by a small Jetty which can be seen on Google maps if you zoom in. The whole beach is soley for the use of the Barcelo so was safe and practically all yours as it was huge.

There were more pools than i could count and great pool sides and entertainment for the kids.


The First Choice rep was great, a friendly man who advised us on what trips we could do ourselves to save money and made us feel confident enough to do a number of local bus journeys to the local resorts and tourists sites like Tulum, and Playa del Carmen. Very cheap and easy day outs and very, very safe to do so dont be put off. We did a few trips but some with the hliday company and some on our own. By doing this you can save a fortune and do more!


Now down to the Bad points.


It was the food.!!!


The two restuarants and two beach buffets were always the same food with a slight change to theme but were not very well presented and as for the temprature of the food, well almost cold for most of it. Unless you got the Chef as he brought fresh food out you knew the salad was going to be the warmest food. After a week or so of asking for hotter food we got fed up and accepted it. It seemed to be the way the food was kept hot that was the problem rather than it not being cooked enough. Maybe they need to re-new their " keep warm " machines because they are not working. Also a lot of the food was red meat so if you only eat white meat or are a vegetarian, the choice is very minimal. One other thing is if you have a nut allergy, you need to be careful of the cakes and also the neopolitan ice cream?! There were no signs for anyone with allergys and also a lot of the rice had things added to it.


To sum up our Two week stay we had a great time, the hotel was great, good staff, lovely location and plenty of things to do for couples and families. It was a very special holiday for me and my partner and will always remain that way. It was just a shame about he food and how it was presented including the temprature.


First Choice need to get this sorted before the ratings drop all together.


Would we go back.....Not sure but if the food problems were sorted, with out a doubt.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 30, 2012

It was the worst all inclusive holidays that we have ever had. Being a long distance destination we decided to have a 3 weeks holidays instead of the usuall 2 weeks. What a mistake.
The location was fantastic and had a very good beach. Rooms were a good size but beds were the smallest double sized bed i've ever come accross. Room cleanning was about average as almost everyday there will be something which have been left undone or forgot although we tiped them everyday and stopped after we noticed that that was not making any difference. The worse part was the food. After the forth or fifth day of our stay we noticed that food choices for breakfast, lunch and diner did not change at all. Were excactly same dishes and we got kind of worried as we were going to be there for 3 weeks. So i decided to make a comment to First choice representative and i was surpised with the answer. He said that i was the first one to complaint about the food. I suggested that i would give him few days to investigate and check in daily bases what were the dishes being served everyday and get back to us as he does not have to take my word for it but neither him or any of the hotel people got back to us.
On our arrival we were given 9 vouchers for the 4 La Carte restaurants but we only used 4 of them as after trying everyone of them and only restaurant that had a relatively ok food was the steakhouse.
Advice to everyone to look after their children because if your child breaks or by accident is involved on breaking something you will be charged for it. My friends were asked to pay $80.00 USD for a snooker cue stick. Someone else broke it but passed to my friends 9year old boy to hand it over to the lady in charged of the game room. The lady in charged accused the 9 year old boy for breaking it and called the duty manager. The duty manager instead asking the buy for his parents he was demanding payment from the 9 year old boy. As both the boy and manager could not communicate as the boy did not speak much of english or spanish the manager decides to grabb him by the bracelet to get the ID number so the managment would be able to charge the $80 to the room. As the boy got scared he run to his parents crying and when we went to speak with the manager he had not worry or concerned about the boy crying or even explain the situation. The only thing he was trying to get was the $80.00 for a cue stick. Even if O'Sulivan was plying with it would not cost that much. I tried to assist my friend by translating and i requested to speak to a superior manager and i was told that i could meet with him tomorrow and i left about £12.00 with the manager as a payment for the stick.
The next day i went to see the manager (Marco) and this time i brought along the teenager whom came forward and admited that the cue stick was broken by him and not by the little boy. Instead of Marco apologising for not taking the first step to investigate he shocked me. he said to the teenager ' if i show the video that is the little boy who broke it and not you i will have you to pay double of the $80.00'. I then said to Marco that if you can show as the video and the video show that the 9 year old boy broke it then i will pay you triple. Then Marco asked me why do i get involved as im not even the little boys father. Anyways after 1 hour of argument he said that will not be able to provide any video as it was against the law to show the video to me but it was fine to charge someone without prove. Maybe is Mexican law that im not aware off.
Anyway we were charged only $16.00 usd and the excusse from Marco was that Mr Aser the Ops Manager is the one that makes these rules and theother just blindly follow.It was very badley handled situation.
Very dissapointed and will never go back there and has left such a bitter taste that will take us quite a long time to even consider of going back to Mexico.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicenza, Italy
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 29, 2012

It is not Puerto Aventuras (as written here), Puerto Aventuras is about 10-15 min by car.

All the hotels Barcelo are situated in the same territory and you can use the services of all of them (Beach, Caribe, Colonial, Tropical and Palace) and visit a different beach and pool every day if you want.
Our vacation was just perfect and I would absolutely advise this hotel for families or couples.

Food:
You can eat and drink all the day long, they stop to serve snacks at 03.00 at night (Barcelo Beach - 2 mins walk)! The Barcelo Caribe lobby bar closes at 00.00..... so bad! :)
The choice of food is rather wide, if you try not to eat all at once (of course it's difficult not to be tempted), you'll have a chance to try something new every day. The "a' la carte" dinner is better to book when arrived, when we decided to reserve a dinner most of the restaurats were full till the end of the week. To tell the truth, we didn't enjoy the mexican dinner, but we made nice pics there in the restaurant. And the dinner at 'Captain Morgan' (sea food) was really good. If you want to have some good wine be ready to pay about 450-550 pesos per bottle (about 30 - 35 euro). The 'included' white wine seemed a tequila+water shake..so we prefered to have a 'not included' one.

Housekeeping:
You get it done well if you leave tips.

Pool and beach:
I loved the Colonial pool and beach! But all of them are great. In the morning the beach is perfect, then the tourists arrive... And even if there are trash bins every 5 meters, the magnificent white carribean sand becomes covered with cigarette stubs, plastic bottles, ecc... The guys who clean the beach during the day are ok and they do their work well, but there are hundreds of tourists that actually don't care, and it was so sad to realize how harmful the human society is for the nature.. just like some corrosive.

Playa del Carmen:
Better to go in the afternoon. By 23.00 all the shops and most of the storefronts close and all you can do is to go to some bar to have a cocktail.

Reception and guest relation:
The personnel was always smiling, friendly and helpful. If you need to change your room, take a taxi, get some information, ecc.. The late check-out is possible and you can use your magical bracelet till the last moment, then they take it away and they give some kind of PASS that permits you to leave the hotel.. such a sad moment! ))

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
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Lexington, Kentucky
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 25, 2012

My husband and I stayed at the Barcelo Maya Caribe for 2 weeks. May 1-14, 2012. It is about an hour and 20 mins ( depending on how many people you have to drop off on your way), from the airport, but don't let that detract you from going. It is well worth the trip. The hotel is part of a MASSIVE Barcelo complex, and The Caribe is one of those hotels involved. The front desk staff were welcoming, and kind. Since the complex is so huge, a map is given to you at check in, and very quickly reviewed. I'm sure the people working there have to go over those things 100's of times a day. Even with the map, we got lost the first day. But after that, we found our way around pretty good.
It was HOT, HOT, HOT when we went, and the humidity was very high. Sounds miserable doesn't it... ? Well, the first few days, I have to say, it WAS!! And even the rooms aren't as cool as I had thought they might be. BIG TIP..... To keep the air conditioning on all the time, you have to put a key card in a slot behind the door... any kind of card. even a library card. We used our Kroger Plus card. It keeps the air on. Other wise, it cuts off. It also cuts off, if you open the balcony door... I do understand that concept of not wasting cool air to the outside, but that, I have to say was a pain..
The room is nice, with big comfy beds, and soft pillows.. It has a fridge stocked daily with sodas, beer, water, and a few snacks. My husband liked the Orange Fanta. We left a note for the person stocking it every day, that we would like to have only Diet Coke ( Coke Lite in Mexico), and Fanta, and water... we left a small tip, and he did what we wanted him to, every day but one... That was pretty good.
The pool is large with a nice swim up bar. Drinks are pretty good. A little extra tip goes a long way too :) The self serve beer taps, I thought, was brilliant.. And very helpful. We took our own big cups. There are plenty of places to sit, and even covered places with hammocks and chairs to get you out of the sun. I LOVE the sun, and even I had to spend a few days in the shade.
The beach is absolutely huge. We never had a problem finding a place to sit, although, we did have some fave places and sometimes we got to them a little late... There is a life guard on duty for most of the day. Palm trees help for shade for the hot hot parts of the day. Take plenty of HIGH SPF sunscreen. I had a really nice base tan before I went, and I still got burned badly. The water?.... Nothing less than stunning. Crystal clear, with so many colors of blue, it seems unreal. Warm... and filled with beautiful fish who love to come swimming next to you. Mainly because people feed these fish, which I COMPLETELY disagree with, but it happen all the time. My husband and I love to snorkel, and the water does not disappoint. Beautiful, just a wonderful experience.
The food.... This is always a very controversial part of all inclusive traveling. I often wonder, what in the world are people expecting when they have really bad reviews of buffet dining. Good grief!! We thought the main buffet was just wonderful. There is a different theme every night for dinner. And many, many choices no matter what meal you are eating. Yes, breakfast had a lot of the same things every day. But my gosh people... What do you want them to fix? And it is now that I have to give props to my all time fave people at the buffet. HASSIM!!! and Roberto!!!. Oh my gosh, these 2 guys are THE BEST!!! Hassim will meet you with a huge smile, and a warm hello ( no matter what language you speak either), and within a day, he will know exactly what you like and will bring it, without you even having to ask. Hassim is wonderful. And he loves his job... Roberto, is one of the managers there and keeps the place running like a well oiled machine. And always sought us out to say hello and shake our hands. LOVE those guys!!!
We never ate lunch at the main buffet... we always ate at Captain Morgans grill every day. And it was delicious.. Lots of fresh sea food, fruit, veggies... and hamburgers, hotdogs, nachos.... deserts... Just a lot of really good food.
They have specialty restaurants... but honestly, we just ate at the buffet every night. For our 2 week stay, we could have used the specialty places, 6 times, I think.
So that's the basics of it all. Like most big all inclusives, they have gift shops, high end shopping... several other bars.... It was a really nice trip... We can't wait to go back...

Room Tip: If you want a really fun trip. Take the all day trip to Coba!! 2000 year old ruins.... Zip lines, h...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Caribe

Address: Ctra Federal Chetumal-Puerto Juarez, Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Family Hotel in Puerto Aventuras
#9 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico

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