This is our 3rd time to Riviera Maya and we all agreed that this hotel was the worse of the 3. Don't get me wrong the resort itself is very beautiful, they are always gardening or cleaning rooms. Did think the beach pool could be cleaned alittle bit more.
We are a family of 4 (kids 13 & 10) and loved coming to Mexico, 1st time in April, we usually go in July/August. The weather was very hot, just how we like it. The beach was lovely, white sand alittle seaweed but not like our slimy green stuff. The sea was not very calm i think we saw 1 day were it was flat, but we had fun jumping in waves.
When we first checked in we were taken to a "Premium" room to sign in, by a very unwelcoming lady in the dark. Then she said our room wasn't ready until the following afternoon, which didn't go done to well after our 10 hour flight (tv didn't work in plane either). We had a put-up bed and sofa bed and they didnt say sorry. Then we had 2 drag the boys away from the pool for 3 half hours to change rooms, wait for bell boy with cases then unpack, again with no "sorry". We went to our rep who said she will see what the hotel can do. They put a bottle of sparkly wine & grapes in our room. (we are all inclusive - its free).
The breakfast buffet was great, so much to choose from, lunch buffet was the same thing every day ( check the burgers we had a lot of uncooked meats. The buffet had a theme every day, but pretty much the same thing daily - mind the pink chicken. We went to the Japanese, great show, but rude waitress. Steak house at beach bar was best, but did feel rushed. Brazilian awful over at the Palace..uncooked meat and had to wait ages between meats that everything else got cold.
The evening entertainment was ok if the audience was involved like miss Barcelo , ideal couple or karoke but the shows they put on was awful, and the same each week. Every night they would show a promotional video of the spa and coco bongos. once or twice would be ok but every night...boring!! The bar staff by pool was rude, of they would ignore you. And same in the buffet resturant, you can ask for water and still be waiting half way through your meal. The diving was great and Alex was a good guide. We also did the quad bikes, which were fun, but the swim in the cave was not worth seeing, also did the segway tour around the resort, and i would suggest doing this early on your holiday as they show you around the resort and had so much fun. You have to pay for these, segway were worth it.
Nice resort but staff need to learn some manners. Would not go back.