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“Would go back in a moment” 5 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
3.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico   |  
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Ranked #8 of 16 Hotels in Puerto Aventuras
Abbotsford BC
Top Contributor
82 reviews 82 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
“Would go back in a moment”
5 of 5 stars Reviewed March 27, 2009

This was our first trip to not only Mexico, but to an all-inclusive resort. This means we don't have anything similar to compare our stay to. By now people will have a pretty good idea of the facilities available, so I won't re-iterate a lot of what's already been written by others, rather just some impressions and comments.

Our arrival was handled smoothly and courteuosly, we were in the standard Junior Suite which was clean and comfortable. In our time here we walked through the other resorts on the complex and although we would have been quite happy at either of the 4-star resorts, the rooms there were more of a standard nature. We would have been unhappy had we booked into either the Maya Beach or it's twin 3-star. The Palace has open-air walkways and there are statues and water everywhere to enhance the airiness of the environment.

Overall, service was excellent although there were a few people who obviously weren't enjoying their jobs. We met many helpful and gracious staff who did their best for us on a consistent basis. We were fairly consistent tippers, and if you choose to tip be aware that the person who turns down your bed at night is not the same person that cleans your room, or that refills your fridge contents on a daily basis. Tips for all 3 of these staff members resulted in some delightful perks.

Food - buffets were all enjoyable, for the a-la-carte restaurants we ate at the Brasierre twice as it was extraordinary. The other restaurants we tried were the Caribe (which we would recommend - good food and good service), the Thai restaurant down the path at one of the other resorts and the a-la-carte Japanese restaurant (The Coral) on the Palace grounds. Both of these we found substandard, although being from the west coast of Canada we are perhaps spoiled by the large number of very good Asian restaurants here. We found in the case of both the Thai and Coral experiences that although the food was flavourful it was prepared with a LOT of oil, which certainly reduced the enjoyment of the cuisine. The only time I felt ill the whole trip was after eating at the Thai restarant. We had heard that the Teppanyaki Japanese restaurant is very good, they share real estate with the Thai restaurant and although it's gets a little loud there, it was obvious that the diners were having a lot of fun.

Something about the buffets we noticed at the Palace - they were all at the beach-end of the resort, whereas with the other properties they were more centrally located. This made dining on the terraces possible so you could enjoy the warm breeze and the sight and sound of the ocean with your meal. We really enjoyed this factor.

Beachfront - the week we were there (March 8 - 15) there was never a problem getting a lounge on the beach. the week we left - the first week of the horror known as Spring Break - it would have likely been more crowded. The beach is well maintained and groomed daily. Pools were very nice, very clean with the exception of the Lap pool but that's likely because that's where all the water sports were played .

Activities - many and varied from organized things in the pools to a small basketball court, sea kayaking (which was a lot of fun), catamarans, nightly shows that repeat through the week at one or the other of the 3 theaters on the property, and many others.

Overall, this is beautiful resort, well maintained, well staffed and we would go back without question. We have travelled to other parts of the world and found this place very beautiful and very relaxing. Well worth the few extra $ for the 5-star resort in this complex.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
St. Louis, MO
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 27, 2009

We went down to the Barcelo at the suggestion of a previous guest and our group of 30 got upgraded to the Palace instead of the Colonial. I'm always up for the free upgrade.
Pros: Great food in the reservation restuarants, although we heard the evening buffet was that great. People with kids will love the family pool. The rooms were very nice and had the expected flat screen TV. The adult pool was very nice, but if you are going to put out signs stating no reserving, then you need to enforce it. The beach is nice and long for walking and snorkeling right off the beach was great.
Cons: Unfortunately, the layout of the Palace is such that if you are in one of the sections closer to the street, it is a hike to get to any of the restaurants/lobby/bars. I understand the desire to have upscale restaurants right on the water, but they should have considered a different layout of the rooms. The service was questionable. Clearly they didn't have enough employees for a 5 star resort. As mentioned in other comments, watch for the drunk high school kids starting in early March.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Healy Falls
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 26, 2009

What was supposed to be our Silver Anniversary, was a nightmare. Nothing went right from the booking on. Our travel agent quit part way through the booking of this trip. Bells should have gone off right then. We sent out 46 invitations and people were not able to get the info from the new travel agent. We were charged for one of our bags in Toronto. The bag did not arrive in Mexico until almost 5 days later. Our "Suite" as described in the brochure, was not as it was described. The sofa was broken and NEVER fixed for the two weeks. The TV in the bedroom was broke, it took almost a week to get a safe that locked and the lighting fixed. The suite was never cleaned properly. We couldn't get the bar fridge stocked with what we wanted, mainly WATER. Snacks were hard to get and supposed to be available. We paid a PREMIUM for the vacation and did not receive premium service. Couldn't get into the ala carte restaurants every night like we were supposed to. Did not receive a discount on anything - Supposed to. If we tipped we received good service, but only when we tipped and only when the money was up front. English was not anyone's second language. When we asked for something to be fixed they just nodded, then threw the notes away. This was like the vacation from hell.
The only thing I will recommend at this resort is the Spanish restaurant and a waiter named David. This guy went out of his way to make dinner enjoyable.

  • Stayed February 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 26, 2009

This place is great! Great Landscape, great service, great beach. Everything is in order. The thing I loved about beach was that 3 Hotels - "beach" , "caribe" and "palace" are part of the Barcelo. and you can go to any 3 beaches without any problem. Which gives you huge beach area.

Food in Italian buffet was mediocre, but we were having lunch in Beach Steak buffet.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2009

The Barcelo is the second resort we have stayed at in Playa del Carmen. We really loved the property! It was great having access to several restaurants and bars and the beach was ENDLESS! There were a few things we were not impressed with: the location was a little too far out of Playa del Carmen. We had to pay $40 round trip for a cab ride to go into town to go shopping. Also, MOST of the staff were great, but we had one bad experience where a waiter was mocking a tip that we had left him a few days earlier. He was speaking Spanish, but pointing over at us and laughing and we could understand him. It was a dissappointment, especially since the resort is all-inclusive and tips are included. The management handled it by sending a bottle of tequila to our room. :(
Very nice place though, I would reccommend it.

  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed March 25, 2009

Our family just returned from a 10 day holiday at the Barcelo Maya Beach. This was our second time at an all inclusive hotel in the Maya Riveria. We chose this complex becuase we were traveling with another family and we thought there would be lots of activites for our teenaged girls. Usually we like to travel and stay at small hotels and do our meals at local restaurants, however this was an easy trip for 2 families. I believe that we must have arrived during part of spring break, as the first bit our our holiday was spent with lots of young adults (teenagers) whopping it up. Actually we found them quite rude, yelling at the bar tenders for more drinks when others were waiting etc. My husband also noticed at the buffets, people were quite pushy selecting their food. (Not too sure but i thought there was enough fries to go around for everone, they could have waited their turn).

We stayed in the Uxmal building which was great for location. Close to pretty much everything. We had a ground level room which i usually do not like but this was okay.
Patio, with table & 2 chairs, and a drying rack. I think we lucked out as we got afternoon sun and our suits always dried. Patio door had a secure bolt. The room was average size, and house keeping always did a good job cleaning and re stocking the mini frig. No Complaints. Safe in room. Bathroom had a hair dryer, and was supplied with soaps & shampoo. Iron & board were also provided.

Buffets were a bit repetitive for breakfast and lunch, every night there was a different theme for dinners and i'm glad that we used all of our passes for the a la carte restaurants. We were given 4 with our resevation, another 1 with our travel company and another 1 from a guest who was leaving and didn't use theirs. I would suggest that you book your dinner resevations as soon as you get there as they do fill up quickly. Both the Spanish & Mexican restaurants were good. Long pants a must for men!!! The steak restaurant i could pass on, poor service and pretty basic food. (mine was cold) Another option is to book a reseveration at one of the other hotels in the complex. A $15 to $20 fee per person to use these restaurants. We never got around to it and by the time we decided we couldn't get a reservation.

Pool and beaches were good, lots of chairs in the sun and shade. We went out around 8 AM and picked a spot for our group of 7 everyday and had no problem. The beach at the Maya end was the best of all the complex. Actually the other guests had to come down to this end to rent/ sign out non motorized equipment. Sign up started at 9AM. The hobby cats and water tricycles were the first to be booked. Kayaks, windsurfers, beach volley balls were plentyful. Tricycles only went out if it was calm on the water and some days the hobbycats couldn't go out if it was too windy. Snorkling was GREAT right by the pier between the Caribe and Colonial. Thousands of fish, especially under the pier.

Drinks were okay, I kind of got tired of the tropical ones and ended up drinking the white
house wine, which was pretty good for a house wine. (i'm really picky). As for the others that i was traveling with, they said no 2 drinks were the same as the bartenders do not measured anything. Sometimes they were good and other times they needed to be fixed up. Oh well you can have as much or as litlle as you want. Extra Tequila & rum bottles were located next to the bars so you could add if you wanted to.

The staff was great, had no problems with anything, (other than the agressive teenagers)
I think the bartenders could have made them wait their turns. Remember to tip the hotel staff as they make $15 per 9 hour day. A dollar or 2 goes a long way for these workers.

All in all if your looking for a good holiday in the sun and you are not too picky you will have a great time.

  • Stayed March 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 25, 2009

Let me begin by saying we travel to Playa Del Carmen every year for spring break with two other families and have always enjoyed our vacation. This year, however, was different. It was our first experience with a Barcelo resort and we will never stay at one again. In a nut shell, my daughter got food poisoning and the resort would not let us cancel our dinner reservation which cost us each $20 us dollars. Why was it extra at an all inclusive? Anyway- my girlfriend tried for over an hour to get our dinner cancelled and our money refunded. she had no luck.and in fact was called a liar because "no case of food poisoning had been reported." Once my daughter was feeling a little better my husband and I decided to try and get the money refunded and after another hour and filling out a form we were finally told that our group would be refunded the money. Upon check out the charge was still there and ERIKA at the front desk could not have been ruder about it ,in fact she no longer could speak English!! Except to say the dinner was no refundable. Anyway I know its a relatively small thing but considering we all spent close to $15,000 dollars on this vacation they could accomodate us the lousy $80 bucks. Not to mention my daughter was throwing up for 12 hours!

With all the choices in and around the Maya Riveria I just could never imagine staying there again.

Some other negatives: Kids Club closed at 5. (no evening hours)
Drinks had very little alcohol content
Absolut and Baileys were an additional charge.
Staff extremely unfriendly
Additional Charge for two of the specialty restuarants.

  • Stayed March 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Barcelo Maya Beach 3*
Number of rooms: 630
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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