Tbh we were a little disappointed when we got to the resort, and discovered the Caribe and all the facilities, including the golf, water park, bar etc., were closed until the 22nd also the Tropical was closed so instead of having 4 venues to choose from we were limited to 2. With having 2 teens in tow, we were relying on the entertainment, and activities, especially the teen club and disco! We were just told it was all happening on the 22nd of December...the day we were leaving! The beach was fantastic mindue probably the best yet and very well maintained, great sealife too, and we even saw a turtle! The hotels, beach and grounds were kept very clean, but the staff were very cold and could have done with some customer care training! The restaurant servers were friendlier overall. The animation team were very lazy and didn't bother to do half of the things they advertised. We did however, get an upgrade to a suite after I spoke to the manager about our disappointments which certainly helped although the hot tub didn't work for the 1st 4 days! The weather was great for a few days then had 2 days of rain which of course nobody can control, however this is where the animation team needed to step up and put on some extra activities to amuse the guests, we did receive board games once we asked!
The food was good and varied somewhat, but the al la carte was hard to book and most weren't available till after 9pm, and 2 of the 4 options were closed on my b'day which fell on a Saturday?? not sure why they were closed, seemed very strange. Also although I'm not obsessed with wifi, its nice to have it if needed, and the 2 days I attempted to use their one hour free service it was not working, when I approached the receptionist she was rude and said "as its a free service, they are not responsible for the fact it wasn't working? Just added insult to injury!...In all honesty a couple of blips but had a lovely holiday overall. We would definitely not return to the Barceló chain again however. Way to many other amazing resorts in the nearby area with great staff, entertainment and that make you feel special whilst on your hard earned vacation!
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico