The staff was friendly beyond belief. The room was newly renovated. The grounds were spotless and clean. The bars were over-the-top fantastic. Everyone on staff (the service folks) were very friendly. Always smiling and helpful. I couldn't believe it. So, I decided to get to know some of the staff. They are truly wonderful people who love working there. Especially the beautiful staff at the front desks and guest help desks. Some of the service folks at the restaurants speak several languages, including Spanish, English, French, and Russian. I brought a couple hundred one-dollar bills, and tipped the staff including the folks at the grills and pool bars. And I met a lot of nice people from all over the world. Now, the place: fantastic and huge. I can't believe how wonderful it was to be upgraded to a room that was 20 steps from the pool. And the pool is up against the beach. Amazing location. The weather and beach locations worked really well for professional photo shoots. Awesome background views for filming promotional videos. I worked most of the time here on-location, but the location was paradise! Now, the room was fabulous, clean, and beyond expectations. The room was cleaned and re-supplied at least twice a day. Every time we came back to the room, the bed was made and the place was cleaned up. There were several large pools that were so large that I had a difficult time swimming laps - huge. And warm, with swim-up bars, bridges, tunnels, fountains, water features, hot bubble areas, etc. Get it? The pools were amazing. And next to the pools, a ton of seating and shade and hammocks. The food was drinks are very good. Safe. Not too authentic. So, next time, we're leaving the resort and getting some local real food. But, for my first time there, it was amazing food. Very clean restaurants and buffets with very friendly staff and chefs. One of the best burgers on the planet was served to me here. The folks gave us a ton of discounts and we used many, including the upgrade to a really nice room with a king bed and a hot tub jacuzzi outside on the deck. We used our spa treatment discounts. The spa is one of the best we've ever been to. Well-trained folks. So, now, the beach. They rake the beach every morning. Rake it clean! The beach over a mile of white sandy beach and palm trees. The palm trees are 5 rows deep. A ton of beach lounge chairs. And a few men dressed in white going up and down the beach to pick up empty glasses, cause we're all drinking on the beach! The weather was wonderful. Out of a 10-day vacation, we enjoyed every minute, even with a few clouds and rain on two days. January 8 to 18 was mostly warm and sunny. We got great tans. The entertainment staff was one of the best things to enjoy at the pool and on the beach. The guys with the music and the mics were awesome and funny. I loved their energy, the music, and the fun stuff they invited all of us to participate in. Ever do yoga on the beach, then enter a "dance sexy" competition at the pool? Hilarious. I could go on and on, and I do. We're coming back, and we're bringing the kids. But we're learning salsa and Spanish before we come back. Totally inspired to do so. Can't beat this place. See you in less than a year! Shout out to Erika at the front desk - she took great care of us in great detail.
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Thank you very much for your comments regarding your stay at Barceló Maya Beach Resort, All guests are important for us and we like them to feel comfortable and give them the best service, Barceló Hotels and Resorts main goal is to exceed the expectations of our guests and we are pleased to know that we have succeeded, It would be a pleasure to serve you again in a near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.