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“Turned out wonderful!” 4 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
3.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #7 of 15 hotels in Puerto Aventuras
1 review
2 helpful votes 2 helpful votes
“Turned out wonderful!”
4 of 5 stars Reviewed July 25, 2013

My husband and I traveled with two other couples to this resort. Based on the price, resort credits (which are just useless discount coupons on overpriced items) and beach location we selected the Barcelo Beach.
Well....we ended up arriving very late due to an airline delay. I thought we were getting a room upgrade to a junior suite using our "resort credit" however the price of our free upgade would cost us 1700 additional dollars...NOT!! We ended up just taking what we had booked with no checkin upgrades ( which were being pushed! ) The first room we were given was a Horror!! Room 2122 smelled so bad of mold that my throat burned, the air conditioning did not work nor did the ceiling fan and the toilet was running...Noooo!! By now it is about 1:30 in the morning and I am told I need to sleep there tonight and get a new room in the morning...NOT!! As soon as I asked for a supervisor suddenly a room became available. Our new room was great (Thank God!!)
Everything after checkin and getting our new room was pretty great.
The property was beautiful, I always found yummy food on the buffet, we went to one A La Carte dinner at the steak house and pretty much blew off the other two, the beach was Amazing!!! They do however need new beach chairs a great deal of them are very hard to maneuver (broken). No food available on the beach or by the pool which was a bummer!
But overall knowing the ins and outs now, we would all visit this property again!!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cd. del Carmen, Mexico
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 23, 2013

The hotel is huge, it is amazing to think how complicated it must be to run a place like this. Check-in took a long time (1h30), even when we had booked a Premium Club room and had a separate check-in desk. Once we got to our room and luggage was delivered, we went downstairs at 5:15 p.m. to get something to eat. Surprise! EVERY SINGLE RESTAURANT/SNACK BAR/BUFFET in the complex was closed. We could not believe it. We had 4 starving children after a 4 hour drive, and by 6 p.m. we were all prepared to get our things and leave because of our frustration. Totally surprised that an All Inclusive resort has NO FOOD AT ALL between 5 and 6:30 p.m., which is not what they say when you check in. The worst part was that no one seemed to know that the other restaurants were closed, they kept telling us to walk a little bit further to the next snack bar and see if they had anything. My husband and his brother walked up and down the resort to try to get us something to eat, and after 1 hour of trying to speak to the Manager of the hotel (who was obviously not available) the only response was that we could go back up to our rooms and order room service. This was not what we had in mind when we booked an All Inclusive vacation. This is our second experience with an All Inclusive resort and we confirmed that we are not fans of the concept. Definitely never doing it again. The next day we saw a family of 5 around 5:30 p.m. wandering around and of course they had just arrived and the same thing happened, they wanted something to eat but there was nothing. So this must happen every day, I don't understand why they don't fix it.

Once we were settled and knew that there was no food during those times, it was OK. The beach is really nice (it only has a little bit of algae on the way in, but after a few steps it is super nice). There are many pools to choose from. The kids pool was fun for them (lots of water slides). We would have definitely liked to have pool food and beverage service, since they don't allow people to bring any food item out of the restaurants. We've been to other hotels with the kids and it is always very convenient to order pizza or hotdogs for them to eat poolside whenever they're hungry instead of having to get everyone out of the water, dry them up, dress them, walk to the restaurant and eat there.

The rooms are OK, but the air conditioner is set at 24 degrees FOR EVERYONE, with no chance to change the temperature up or down. We like to sleep with a little colder atmosphere, and didn't appreciate that we didn't have a chance to change it. Someone from maintenance came up and explained that they couldn't change it either.

Our oldest daughter (age 9) went to the kids club but was a bit bored. The activities are OK maybe for younger kids. The thing she loved the most was the kids spa, where they offer many of the things that they do at the adults spa, but for children. She also had her hair braided, which she loves to do when we go to the beach. Prices are ok at both spas.

So overall, average room, average hotel, average food, average vacation experience.

Room Tip: We paid a little extra at booking time for the Premium Club, and we thought it was a good deal. The...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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North Aurora, Illinois, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 23, 2013

rooms were far away from everything except the pool....pillow were hard as rocks...if you need a close room...call ahead & pray it works....if you need a electric wheelchair to help you out...bring your own...$60.00-a day......
service was excellent in the restaurants & banquet area......we went for a wedding celebration...the bride was disappointed that the hotel changed some major items going towards the celebration......pool & water was thrilling...

Room Tip: if you need anything special...room...wheelchair...call & recall just before you leave..ask for...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 22, 2013

We really enjoyed our stay at Barcelo Maya Beach Resort. Food was very good, all the selections of different buffets were excellent and access to the water-park was a 5 star bet. If you like walking this is a place for you. You can find anything in this resort, great entertainment; nice beach and a little mall with all you need souvenirs. I would definitely recommend this resort to families with kids.
The only reason this hotel did not get an excellent note from us was poor service when check-in. Switching the room was even more difficult. The ladies at the desc were not friendly and some of them had no idea what they were doing. We had to wait 4 hrs to switch rooms! The room service was not very responsive either. I once asked for juice as the fridge was not refilled that day and we waited 2 hrs to have the juice delivered.

Room Tip: After switching the room we were on the 3rd floor and it was awesome.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 22, 2013

2 Families, 4 adults, 1 child, 2 rooms, Uxmal building - one room front side, one room back side. We are repeat Barcelo customers (June 2012 San Jose Del Cabo). Total all inclusive trips to Mexico: 7. (Cancun (Hotel Zone) 1, Riviera Maya 3, Huatulco 1, Los Barilles, East Cape 1, San Jose Del Cabo 1)
Pros:
The beach and coral reef
Cons:
MEGA resort, prepare to be shocked at the size and the crowds.
No poolside or beachside beverage service, a first for us on a Mexican all-inclusive vacation. Literally, every drink we consumed at the pool or beach we walked ourselves up to the one and only bar to retrieve. This is not mentioned in the resort description. We did walk down to the Caribe and Colonial pools and the bars operate the same way. The Maya pool bartender Adrian was particularly surly. One boy from another family ordered a virgin drink and Adrian flat out told him NO, go away, turned his back on him and walked to the other side of the bar. Adrian made for a tiresome drink order experience even when we tipped him $10 every morning. Ugh.
This MEGA resort is tired, gloomy and sports an older 80's style of layout and design. There is major construction at the north end of Uxmal building and our room 3344 (3rd floor) was the room closest to the construction zone which started up at 7;30 am and was lit up at night with workers hammering away until 9:30 pm everyday. We also had room 3343 which over looked the main walking path and was slightly farther away from the construction zone but still noisy. There is also construction along the marina and high intenisty lights were pointed right at the beach at night, not pleasant for strolling and star gazing. We were told by staff the Maya was at 60% occupancy the week we were there, so there were many other rooms to be used away from the construction zones but we got the room RIGHT BESIDE the most construction noise possible. The banging and loud clanging noises were constant and could be heard at the pool and beach also which was extremely disappointing while away on vacation.
We did let the front desk know of the poor choice in rooms assigned to us upon our check out and asked to speak to a manger and were told 'no' twice. As we waited for our airport shuttle we were given the card of Carolina Canencia, a manager to email when we got home. At the front desk as the same time we checked out we were also standing beside a young couple who had just checked in and were not happy with their room - they were offered to upgrade for an additional $80.00 a night...we know the routine and have be given this type of upgrade offer before, they book you in a dumpy room, you give them more money and you will be moved to a similar room with a different set of problems and the day is wasted....we just don't want to play the game once we get down there and check in our vacation starts. The last place I want to be is in mexcian resort haggling with a spanish speaking manager who pretends to not speak english...it is a game the mexican resorts play well.
The main walking path I mentioned runs to each properties lobby and east to west connecting all 5 hotels to each other. BE CAREFUL, as this path is also a major roadway and all work vehicles, motorcycles, golf carts, dump trucks, delivery box trucks and landscaping crew trucks use this PATH all hours of the day and night. At night the vehicles operate with ONE headlight. We had to jump out of the way many times - very unsightly and dangerous for pedestrians. Also, to hear dump trucks and delivery box trucks going by AND breathing gas fumes while lounging poolside while on vacation ANYWHERE in the world is a very poor experience for all paying customers. I credit the truck traffic on the main walking path to poor 80"s style design of the resort. I was astonished the box delivery trucks stopping at every building (there are 10) to drop drinks for room refrigerators and room supplies could not be coordinated for one time a day? These trucks ran up and down the walking path constantly....rather sad and depressing to see when trying to get away from all the hustle and bustle of city life.
To summarize our experience with Barcelo Maya Beach - at a cost of $6000 for five people including air from Tulsa - to relax and vacation in a beautiful peaceful resort; he 14 hours a day major construction zones, trying to avoid getting hit by trucks, motorcycles, golf carts, delivery trucks, dump trucks, fence installers, rude bartender, breathing exhaust fumes at the pool and shabby temp wall beside our crappy room, I would give them a huge thuimbs down and not return to this Barcelo property ever again.
The Barcelo should never consider having repeat Barcelo guests occupy room 3344 when the occupancy rate was at 60%. This room should have been blocked off as unusable due to shabby temporary wall, no lighting and major construction zone area located immediately behind the "wall" to the north. In fact, the whole north end of the Uxmal building should have been blocked off as the egress and access to the stairs and elevators was completely dark in the day time and had one little bulb at night...
Then there was the Loomis airport transfer company. We booked a private NON-STOP transfer to and from the airport for OUR FAMILY of 5 only. Uplon arrival at Cancun Loomis kindly shuffled us to an 18 passenger bus and proceeded to load on several other passengers and dropped them off at Aventura Spa before traveling on down the road to Barcelo. After speaking with David from Loomis at the Barcelo office where all the excursions are booked and kindly reminding Loomis to make sure and prepare for our return trip to the airport with a private, NON-STOP transfer for OUR FAMILY of 5 only, David assured my husband and I this was overlooked and he would make sure. On the day of the shuttle back to the airport, Loomis arrived with an even larger greyhound type bus and proceeded to load it full of passengers from Barcelo, stopped at the Aventura gate for 15 minutes while we waited for a taxi to be let in then drove all the way back to Aventura Cove, then to Aventura Spa to pick up more people. Of course, the driver and I tried to talk this through back at the Barcelo, he doesn't speak english either. So I took a picture of the transfer page he was using and uploaded it here. Belive when i say, NON-STOP, private airport transfers must not exist in Mexico. Again, once you land, these companies and resorts do what they want.
The ocean was beautiful, the coral reef was memoriable. The rest of the place they can keep. We won't be back. Barcelo, you got it all right in San Jose Del Cabo, Maya Beach and the rest of the bunch needs to be bulldozed and rebuilt.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 21, 2013

I stayed here with a friend in 2010, and it was one of my best holidays ever! The beach is stunning over here, the location perfect (very close to the site of Tulum), and the food to DIE for!!!! The buffets were amazing every night, but the restaurants even better! The standard rooms were simple, very humid, but clean!!! Better than the Iberostars!! Would go there again tomorrow.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2013

Maybe it comes down to personal preference, but we found the entire decor a little darkish and visually not as appealing as the last mexican resort we'd stayed in. We had explored the Lago de Chapala area a few years ago, and the hotel's decor is similar in that it is more true to Mexican tastes - dim interiors and bright colours.

The room was good: it has a deadbolt on the door, decent air-conditioning, good water pressure/temperature, flat-screen TV, stocked mini-fridge (we had the all-inclusive package) and no odd odors. The first room they had assigned to us had a broken sliding door to the balcony, in that it couldn't be locked (and it had a shared balcony separated by only a wooden partition/divider. We asked for another room and they happily obliged, only it was on the second floor. We wanted a 3rd floor so as to minimize the noise from the traffic above. As it turned out, we did get said noise...someone in hard heeled shoes who puttered around at 3AM every night. :(

We also found it odd that they would provide a coffee-maker in the room, but no coffee. The maid provided it only when we left a note and a tip (a tip alone, was not enough).

We thought the buffet food quality was pretty typical for an all-inclusive. A big drawback is that the facility is an open-air buffet; as such, there no air-conditioning. The temperature was fine, though (it's the rainy season, so it's cooler). But it means you will see flies enjoying the food too, and mosquitoes enjoying you! On a positive note, try the grouper fillets and any chicken dish; they were succulent and exceptionally good!

The nightly entertainment was below par...somewhat amateurish.

The pools were clean. The beach was very nice. There was always free lounge chairs in either area, no matter what time you showed up.

This hotel has a quiet, relaxing environment. Party-animals...look elsewhere.

Mostly spanish-speaking clientele here; we speak english, so we never really had much opportunity to socialized with others.

Definitely go see the Coba archaelogical ruins: it's magical and inspiring. We booked a private taxi through the hotel; he took us there, stayed as long as we wanted, dropped into a non-touristy side of Playa del Carmen, then back to the hotel; cost: 1650 pesos for a family of 3, plus 40 pesos for parking, $6/person entry to Coba. If you're into cenotes, visit Kantun Chi, which is a short walk across the highway from the Barcelo; entry is $6/person.

Although our experience was generally quite positive, we probably wouldn't stay at the Barcelo again, simply because the Grand Riviera Princess is one notch better.

Room Tip: There is noisy construction going on between the sea dock and the kayak area. The noise can be heard...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Aventuras
#5 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Barcelo Maya Beach 3*
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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