First of all this hotel is great, loved my vacation. Go there you won't regret it and believe me I have been to many hotels in DR, Jamaica, Cuba and Mexico. I know what I like and usually I choose my hotels carefully with the help of Tripadvisor.
Transfert to hotel
This is a killer, you can be lucky and be the first drop off, or you can be the 5th or 6th one... It took us 1h45min to get there and to go back at the airport on the last day it took over 2h.
***My advice: look on the internet, there is many compagnies that will provide you with the roundtrip transfert. There is one that charge 120$ and believe me it's gonna be worth the price to save a lot of time.
Awsome, everything was prepare and fast. Be aware they will try to sell you the upgrade for about 20$ per night, they will do it like it's already done so be carefull. Don't think it's worth it anyway. We didn't wait for the bellboy to bring our suitcase, there was so many people coming at the same time it would have take hours to get them.
Beautiful, very well maintained, always someone taking care of it. By aware that the hotel is huge, it's 5 hotels all together. Beach and Caribe are kind of together and are the cheapest part of the resort but still very nice. Then there is the Tropical and the Colonial and at the other end the luxuous Palace Deluxe. You can go around the hotel for hours or you can rent a segway for 35$ for an hour and they will bring you around the hotel. Nice way to see the entire resort.
We were placed in the Tulum building, the last of the resort, a little far from the main area but close to the beach, pool and lunch restaurant by the beach. Room is georgous, very clean, big, nice king size bed, comfortable pillows, flat screen tv. Bathroom is getting old but still very clean and you have everything you need(shampoo, conditionner, body wash, comb, toothpaste, mouthwash and way more). Lots of hangers, iron, ironning board, free safe, bathrobe.
I heard that this portion of the hotel (beach section) will close for the summers and they will renovate all the rooms... The mini-fridge is loaded with 4 beers, coke, diet coke, sprite, fanta, peanuts, chips so it's great
*** My advice: try to get a room on an upper level because on the first floor lots of people are walking by the room and the walls are not sound proof, you can hear everything going on outside so that was a bummer when you try to sleep a little before diner.
That is the worst part of the resort, the drinks are awful!! I usually stay with the usual mojitos, cuba libre and daiquiri. I don't drink beer but for the beer drinker you will be happy, there is selfserve Corona everywhere on the resort. But for the rest of the drink it's really bad. Mojitos they don't know how to make one, the frozen drinks won't be frozen so that sugar liquid is not good when not frozen. You can be lucky and end up on a good bottle of rhum but the next one will be bad. Also the wine is the worst i have seen in my life... it's really bad and not drinkable at all. You can have sparkling wine any time and it's not bad at all, specially in the morning for Mimosa
*** My advice: buy bottles of wine at the duty free of your airport, you will be happy you did it
Not bad at all, the buffet is standard but good and lots of choice. We mostly ate at the a la carte. You are given 3 a la carte restaurant if you stay 7 nights. We were lucky to eat 5 times in those restaurant. We tried the mexican (was just ok), the spanish twice (very good), the steakhouse (very good but not air conditionned) and we paid 20$ each for the french restaurant. That french one was awsome, so good from start to the end, very nice place, super service and it's worth the expense. The service is very good but in the buffet sometimes it's so-so... I don't care, you can get up and go get whatever you need by yourself.
Huge beach, lots of palm trees, lots of chairs. A great beach to relax, enjoy your drink, look at the sea, watch the sunrise in the morning. Loved the beach, was there all the time. Not much going on on this side all the activities are concentrated in the middle of the beach toward the Tropical section by the pier. Nice sand but not like powder, a little bit more ruff on the feet.
*** My advice: buy water shoes, it's a must. There is corals in the water if you walk a little futher in the ocean so if you don't have them you will stay close to the beach and you won't enjoy the ocean. You can buy them on the site or do you a favor and go to a certain store you find everywhere in Canada and the States they sell them for 5-7$...
Not the focus of this resort I guess, a few games by the pool every afternoon but beside that not much going on. The staff is friendly and won't bother you to participate. At night I only went to see 2 shows and it was ok but not the greatest. Nice theatre, shared by the Beach section and the Caribe section (that part of the hotel is the mirror image of the beach by the way)
there is a lounge area with a bar, you can sit there and relax. At night the put up some snack, sandwich, sometimes hot dogs, olives and cookies. Pop corn every night. A few boutiques (there is a shopping area in the tropical or colonial section), 2 restaurants are located there (Mexican and Spanish).
The hotel is located about 20-25min out of Playa Del Carmen, close to most of the activities like Xel-Ha, Xplor and Xcaret, Tulum...
*** In front of the hotel, when you get out walking go to the left and there is a nice little place called Kantun Chi. You can go in cenote, underground river and enjoy the place for cheap. It's 200m from the hotel so you just walk up there wich is fun to avoid long transportation.
If youre a little bit adventurous go to your right (if your facing the ocean) on the beach. There is another weird hotel (Bel Air hotel) but after that there is an hotel that was devastated by a hurricane many years ago. It's nice to go see the devastation and the area. You have to walk in the water to get there so the water shoes are usefull and when you get there you will see a few security guard. But you can find a way through the fence and walk inside the rooms . Just be carefull and wear your water shoes, there is broken glass and all kind of stuff on the ground.
Overall I loved the hotel, the ground, the beach, the color of the ocean and the huge site. Just follow the few advices and you will be ready for this place. will I return? maybe, I never went to the same hotel twice but this one I might do it but in the Tropical or Colonial section this time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.