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“We had the best beach of the 5 hotels.” 4 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico   |  
Hotel website
Hotel amenities
Special Offer
Up to 30% discount
Ranked #8 of 15 Hotels in Puerto Aventuras
Certificate of Excellence 2014
1 review
2 helpful votes 2 helpful votes
“We had the best beach of the 5 hotels.”
4 of 5 stars Reviewed March 14, 2013

My husband, daughter 16 years old and myself enjoyed the Barcelo Februrary 20-27th. We were impressed by the staff, facilities and rooms. The buffet was always tasty and yes it was often the same food but that is what we called 'the staples'. toast, eggs, fruit, etc. Then each day there was always something different that you could try for a change. So we were very happy with the food choices.
We went for a walk to 'the Palace' down the beach and decided of all the hotels our beach was spectacular. A large area without rocks or coral you had to walk across to get to the waves. It was sand all the way out. The pools were refreshing and very clean.
Overall this was a wonderful experience.
The only downfall is the long trip to and from the airport, but if you start chatting with people on the bus( and we usually do) it can make things better.

Room Tip: Tulum is the furthest away, It was nice to be able to sit out on the patio every evening without loo...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5,056 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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English first
Vandalia, Michigan
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 14, 2013

I have to say we were disappointed this time around. Extra charges for restaurants that didn't make sense was our biggest complaint. Staff was great, food so so. We've been to many of the resorts in Cancun and Riviera Maya, as I am a travel agent, so we have been to the best and we have been to the worst. This resort is a good place for the money, mostly because it is on one of the most beautiful beaches in the Riviera Maya. But we won't be back for a 3rd time.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 14, 2013

Barcelo is a hotel chain that really gets it. All food, drink, pools, beach, service, activities are planned well and clean and easy to do.

This resort had so much to do, and is located in the perfect spot between Playa del Carmen and Tulum. If you're into adventure take a collectivo from the road and you're within 20 mins each way to sonotes, zip lines, beaches, dolfins, shopping and virtually anything else you'd like to try while in Mexico.

The hotel itself has great food in all of the restaurants. The drinks were quickly served at the bars and there are enough bars through the place that you get a drink when you want one!

Bring your kids - there's a huge waterpark area with kid size slides, pools are shallow enough in parts that 4-10 year olds can have some freedom to play in the water.

Basketball, tennis, golf, quadding, and best of all the segway tours on the resort were awesome! I'd reccomend going for the segway tour at the beginning of your vacation, you get to see the entire resort (and it's HUGE) and it helps you decide what to do next.

Theatre was fun and entertaining, beach a little rocky in places, pools clean and fun to swim in.

Overall a great experience!

Room Tip: Higher you go the more view you'll have. 2nd floor is best - easy to walk to
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 14, 2013

I was surprised to see so many great reviews. The resort is ok. Too big for my liking. Way too busy...hard to get service and too many line ups.

Here are the pluses: Lots to do, lots of restaurants although we paid for upgrade to premium and still could not get reservations as they were almost all booked up when we arrived. 3 theatres so lots of shows and they are pretty good. Grounds are well kept. Rooms are nice. People for the most part are very friendly

Minuses: So noisy, we could hear every voice, every sound the buildings echo, you can hear people walking above you, it was terrible. the toliet runs constantly, the shower drips and the water is cold, the fridge is hot...yes hot! There are a zillion families.....this is a place for kids not adults looking for a holiday. The premium upgrade is a complete farse...it really includes nothing. Also got the "sales" spiel from the resort on why we should do timeshare. Don't plan on sleeping past 7am here as the noise kicks in around that time.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 12, 2013

A group of 12 of us (including a 3 year old & 1.5 year old) stayed here March 2-9. This is my 4th trip to Mexico.
Here's an overview of our trip!

Before we arrived, I facebooked them requesting rooms in the Uxmal building (middle building closest to everything). We got the rooms we requested & even a free bottle of booze for being a facebook friend. Beds were very comfy, pillows excellent, shower was warm, maids did a good job. No complaints on the room. Check-in was easy.
The hotel is VERY big. For the Maya Beach part, there are 3 buildings and a ton of walking trails/paths everywhere. Take a stroller if you have little kids.

You won't go hungry or thirsty here. Main buffet has a lot of choices, and the staff at the buffet are excellent. Tip them good at the start & they will be your best friend & have a table/drinks ready for you! Guacamole was awesome, same with the omlettes, & little wraps with ham/cheese. Lots of fruit, fresh pizzas every meal, lots of veggies & nice cuts of meat/fish too.
Snack bar wasn't my favourite, seemed to get very busy around 1pm ish, so I suggest going to the buffet for meals instead of the snack bar.
We only went to the Spanish a la carte & it was good.
Drinks! Try the Caribbean Dream... it's amazing & I have no idea what's in it :)

Beach is gorgeous. TONS of chairs but they fill up fast! Snorkelling is good near the rope that goes out into the ocean & by the dock you can swim with a ton of fish.. (they might want to eat you though :) Ocean was warm & very calm for us, even on a windy day the waves were small. Pools - a bit on the cooler side but they felt good when it got really hot out. Water aerobics looked fun & dance lessons every day too. Pools are nice & big to go for a good swim in.

Kids Stuff:
There's a kiddie pool near the snack bar & a water park with slides & 'ground' level pool near the the neighbouring resort. The water park would be good for kids 5+ in my opinion.. as my kids were a bit too small to enjoy the big slides. But the "gradual walk in" to the water was nice.
There's also a kids club "Barcy Club" for kids 4+, a spray park (COLD though), and little playground with slides closer to Maya Beach hotel.

This is a BIG resort... there isn't much "close" together, so if you have little kids that can't walk far take a stroller, or have some method of hauling them around, b/c they will get tired. Personal preference it was TOO big for me, I like places better that have "less" and everything closer together. But for taking 2 little kids, we got some sun, had some drinks, ate good & played so that was all we needed!

Room Tip: Uxmal building is close to everything, but might be noisy if you are close to the theatre. Other bu...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 11, 2013

What you need to know before you go

We just returned home (March 11, 2013) from a week at the Barcelo Maya Beach Resort. Before we chose our resort, I did a lot of reading of reviews on here which helped with making my decision so I thought I’d return the favour and will attempt to give a comprehensive review for those considering visiting here.

We booked with Flight Centre and flew with Sunwing. Flight was great; Sunwing offers a lot more in-flight service than other Canadian airlines. Keep in mind if you are flying home, even after 8pm they will serve you dinner. The only negative about Sunwing was their rep at the resort, when I went to check on our pick up time he is very rude and just pointed to a print out on a board that was difficult to read as it was up high and behind plastic. But other than that, I would fly with them again.

We stayed in the Tulum building, on the third floor. Room was nice, king bed, couch, chairs and small table. Outside on our deck we had a plastic table and chairs. Bedding was nice, air conditioner easy to adjust to our comfort level. Things to note, you need your room key in the slot on the wall as soon as you enter in order to activate the lights and air-conditioning. I took a business card and was able to leave it in there so that when we went out we could have the air-con on to ensure a cool room when we returned. We took the stairs in hopes of burning off some of what we ate and drank.

Mini Bar:
Stocked daily with beer, sparkling water, still water, sprite, coke, diet coke, apple juice and peanuts. We fed the peanuts to the birds on our deck and got some great photos. We wanted more beer so I left a note ‘6 cervezas por favor’ with two $1 bills. From then on we had plenty of beer and every few days I’d leave a few bills.

Nice, functional, includes a hair dryer and shampoo and shower gel dispensers in the shower. I’d read this before so made sure I took conditioner with me. There is a plug in the bathroom, which I used for my hair straightener. They also provided, lotion, mending kit, shower cap, shoe shiner and a face scrubber.

So beautiful, lots of trees for shade. We’d go down each morning around 8 and easily found deckchairs to claim for the day. I’d read about people suggesting watershoes, and I’d have to say they are TOTALLY UNNECESSARY. You can walk out to waist deep without encountering any rocks and from there you can see rocks easily and avoid them. I did water aerobics in the ocean with the group one day and no one was wearing water shoes.

Nice, a bit cool, but very clean.

My advice, don’t try everything the first day! You will be sick of the food in days if you do this. Breakfast was very nice, lots of juices, fresh fruit, made to order eggs/omelets, etc. I got into a routine of having yogurt (not the little tubs but the plain stuff available near the cheeses), with some oats or granola, raisins and coconut. They also had these wonderful biscuits with what seemed to be cream cheese spread on top and a blob of strawberry jam. They also had a huge assortment of sweet baked goods. Lunch we had at the beach grill restaurant or back at the buffet. They had burgers, hot dogs, pastas, amazing pizza (always available at dinnertime too), pasta, quesadillas, and of course nacho chips with cheese sauce, fresh salsa and tasty guacamole (my favourite).
Dinner at the buffet had various theme nights but it basically was the same with a different roast, lamb, pork, beef. Most of the roasts seemed to be over cooked, but the pasta was always a good choice, or pizza, or some of the Mexican items. Salad selection was limited but there was plenty of fish dishes, potatoes, vegetarian items etc. Desserts were always ice cream, fruits, a selection of cakes and the traditional cookies.
We only ended up doing one a la carte restaurant although despite what I read we had no trouble booking three at decent times, we just didn’t end up going. We went to the seafood restaurant. It was quite good, we had the lobster with linguine. The dessert was amazing, we both chose the chocolate soufflé with ice cream. The soufflé was more of a cake with a pudding like centre but was very delicious.

We spent most of the day at the beach/pool so frequented the pool bar often. It was never overly busy, the key attraction for beer/soda drinkers is that you could pour your own without having to wait in line. I felt that the drinks were strong for my tastes so I’d always say ‘mango daiquiri on the rocks NOT strong’ and it seemed to help.

The daily beach entertainment seemed fun, I only did the aerobics and bingo once. Otherwise just watched the goings on. The nightly shows were okay, kind of what you would expect.

-We found the sports bar, in an odd location, but worth checking out if you want to play some games. They had air hockey, foosball, and pool tables. We played pool a few nights, the place was basically empty, the poor bartender seemed bored silly.
-We found the shopping center plaza mid way through the week. Got a great deal on a knockoff coach bag and longchamps knapsack.
-We skipped the orientation that the tour providers insist you attend. It was not necessary at all.
-People at breakfast generally wore their swimsuits, with cover-ups for the women and tshirts for the men. Lunch and Dinner the same. At the a la cartes you have to dress up a bit more, but still very casual.
-Take an insulated travel cup, saves on walking back for more drinks and keeps your drinks cold in the hot sun.
-Our shuttle back to the airport didn’t leave til 4 so we tried to pay for a late checkout ($60) but our room was already booked. We left our luggage at the front desk, packed our beach bag with toiletries and a change of clothes and were able to enjoy the day at the beach and then showered at the fitness facilities. They had hairdryers and towels, but alas no plug in for my hair straightener.

We did two. One through Mayan Adventures, which was a snorkeling day with lunch. We went to an inlet, an underground cenote and an open cenote. I think it was $86 per person. It was good, worthwhile and comparable price to others.
The second was the Coba Cultural tour through a company called alltournative tours. It was just over $100 each, and took us to the Coba ruins where we had about two hours. At that site we took the cycle taxi, and did the extended tour. It was $16 US and well worth it!!! Saves having to walk in the heat and then when you get to the ruins you are still feeling energetic enough to climb them and take photos, then you come down and your ride is waiting to take you back. After the ruins, we went to a traditional Mayan home and met a family in a very remote area, no electricity, no running water. Then it was on to a Mayan village, where we visited the bakery, a dry cenote, a small museum, had a traditional blessing, and lunch. I would recommend this trip, very interesting, and a real taste of Mayan culture. If you do the Coba tour, take some fruits from the buffet to give to the kids/people in the village.
We booked both trips through the Barcelo rep situated in the main lobby. I liked that she wasn’t trying to sell us anything but seemed genuinely interested in finding us tours that fit with what we wanted to experience.

I took $100 US in one dollar bills. I wanted to be sure that I would have enough for tipping often. I never felt that service was better or worse if you tipped or not, I felt that the bartenders were open to making you whatever you wanted and also would suggest things based on what you said you might like. As mentioned above we tipped the mini bar, it is a different person from the maids, so we also tipped the maid separately. We also tipped the tour guides on our excursions, and the various people we encountered along the way on our Coba cultural trip.

Room Tip: We were on the third floor of Tulum, overlooking jungle area, was fairly quiet, a bit of a walk but...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

This hotel is FABULOUS! The staff are friendly, the food is excellent, the beach is breathtaking. What a super great safe place to escape from the cold Canadian winter. There is a lot to do on this resort and there are quiet places to go to rest and relax. Wear your bathing suit if you go to visit Tulum. We took a white van right at the entrance of the hotel for $3.50 one way to Tulum. We didn't have to cross the highway to get the white van. It was waiting there at 9am. A lot of other tourists climbed aboard so it was perfectly safe and a cheap way to get to Tulum. Walking the beach everyday was truly awesome. Don't forget to check out the spa at the end of the day. The whirlpool, sauna and showers free of charge. Mini bar in your hotel room is stocked up daily (Also all inclusive). The room has a safe which is also great. Take a lot of number 30 sunscreen lotion. Many tourists not well due to too much sun. The taxi to the airport is 730 pecos. They drive extremely fast 130 ( Make sure you know how to say in Spanish "Slow down please". Cancun airport was extremely easy and fast to get through the lines.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Puerto Aventuras
#6 Romantic Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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