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“Our third time here, was another fun time” 4 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
3.0 of 5 Resort (All-Inclusive)   |   Ctra Federal Chetumal, Km 266.3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Edmonton, Canada
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
“Our third time here, was another fun time”
4 of 5 stars Reviewed March 9, 2013

This is our third time at the Barcelo Maya Beach and we enjoyed our stay again.
If I could rate this hotel 4.5 out of 5 I would.
Here's my take...
Hotel:
This is a HUGE resort. Plain and simple. With that being said they take care of their grounds and there are many things a person can do. i.e. run/walk(I ran/walked 8 kms a day along the beach and main roadway between resorts), there are water sports, again snorkeling, there's a weight-room, tennis court, discotheque, shops, etc, etc...
In the evening it's nice hanging out at the 24hr lounge with other guests drinking tequila (or whatever you crave) and eating fresh popcorn from their popcorn machine.
Beach:
The beach is beautiful with its white sand, blue water and palm streets. Ensure you go out to the dock to do some snorkeling... it's well worth it as most of the fish hide-out there.
You'll get a couple of cards to borrow towels... we kept the same towels for our entire stay and let them dry on the balcony clothes rack. Just cut out the fuss of bringing them back and getting new ones each day.
If you want a good spot on the beach I suggest you get out early and claim a beach-chair with your towel as the good spots go fast.
Pools are nice... never spent time at them as I spend money to see beaches. lol I can hang-out at a pool any time in Edmonton Alberta.
Room:
Room was clean, bed was comfortable and little fridge was well stocked each day. (i.e. cans of beer, bottles of water, pop if you like pop)
******There's a plug-in in your room you can use for your laptop... you do not need a converter.(canada /usa 3 prong)
Also, they have a safe in the room.
Food:
We ate at the buffet each day and found the food good. We had many different varieties of food to choose from. All fresh. (***Remember that all staff work for tips so ensure you tip them accordingly for their service. I ensured I did and received excellent service.)
Internet:
Internet is pricy. Urrrgg. A 5 day wifi pass cost me 48 bucks. :( Warning, the signal is weak. I didn't use internet until the evening so all cool. Still, bites that it cost so much. (this is a weakness)
Overall a good experience and would recommend this hotel to others... I would come back.
Hope my review helps. :)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Everett
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2013

This was a great place to stay. The people were friendly, the food was good, the room was very good with a beautiful garden view. The beach was okay, a bit rocky. We took a tour of the ruins which was excellent. The pools were many and nicely kept. The whole experience was a pleasure.

S. Boykach

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Green Bay
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 7, 2013

I was very displeased with the lack of ability to make phone calls and such from this resort or Mexico in general. Various Cell companies have no agreement with Mexico so those don't work. My personal phone card would not work.
Made one phone short phone call and it cost me a fortune.
What is sad is you pay for an all inclusive but there are apparently LEVELS of inclusiveness.
You can't get a reservation in the nice restaurants unless you KNOW someone. It's ridiculous to the point that there were empty tables when we were in one of the nicer ones and others were getting turned away. You were only allowed ONE ticket to use for a nicer eatery otherwise it was the buffets. Don't get me wrong the buffets were wonderful but still.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Hamilton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 6, 2013

We stayed at a the Barcelo Maya Beach for a friend's wedding in February.
The hotel is very large -- with increasing pricing for services and areas down the beach. The end resort was the Palace. I would recommend to anybody to upgrade and stay at the Palace.
Positives: The beach was amazing at Maya Beach area. This resort is very family oriented, very family friendly, kids everywhere (if that's what you're looking for). The rooms are absolutely clean and comfortable enough for what little time you spend in them. Staff is very sparse, but friendly enough. The beach bar and grill is fantastic!
Negatives: There is no real bar area other than the lobby bar, which is hot, stuffy and has a lobby feel to it. There should be a view of the beach or even a pool when you're in a tropical setting. Only one bar too -- it would be nice to have any kind of option other than the same old tired lobby bar every night. The food -- food was absolutely terrible -- nothing but poor quality buffet food, meal after meal after meal. The a la carte restaurants were no better, just longer wait time, dress code and the ridiculous practice of making reservations (I know this is common, but there are resorts without it) when you first arrive. The a la carte restaurant's weren't air conditioned, so you just sweated out your 2 hour mediocre meal. My friends and I did pay extra to go to a restaurant on the high end resort at the end of the complex -- and what a difference that made. It was fantastic. The booze was plentiful, but the bartenders didn't know how to make anything other than strawberry daquiris and pina coladas -- all out of a bottled mix. It really got tired after the first day. Also -- depending what you're looking for -- the resort is very family friendly, kids everywhere. The pool on the Maya Beach resort is just straight poured concrete, nothing spectacular, but once you start moving down the complex, the pools become beautiful with gorgeous tile, running water, pool showers and in pool loungers and huts. ALSO -- absolutely no room service other than really, really basic stuff for an outrageous price (think pasta with butter for $20) .

Room Tip: Do not try to upgrade -- there is no ocean view anywhere on the Maya Beach.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

My fiancé and I just returned from the Barcelo Maya Beach resort and have nothing but good things to say! We especially loved the layout of the resort with the pools so close to the beach. There are 3 or 4 different pool areas you can go to swim, drink and have lunch. Lots of chairs to sit in the sun or read in the shade ...plus lots of hammocks for an afternoon nap! The beach was beautiful and clean. We snorkeled everyday!

The food was excellent both at the buffets and a la cartes. Best a la carte we had was Spanish, but also enjoyed Steak and Mexican. Based on our experience we would not recommend the Seafood a la carte. Do book early!

Rooms were clean and comfortable. Staff was happy and friendly to everyone! Drinks in the bars were not watered down and bartenders were more than willing to try new things.

We took a half day trip to Tulum.... which I would recommend...it was just 20 minutes from the hotel. There are representatives available on site everyday to help you with excursions.

We would love to return again next year!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2013

We stayed from 24 Feb to 3 March 2013 in the Maya Beach Premium side of resort. I think that Barcelo complex has the most beautiful beach in Riviera Maya with white sand, clean turquoise water and great snorkeling spots. I saw a lot of fishes and even a turtle while snorkeling 100 m from the shore.
I enjoyed the fresh fruits and vegetables, good food, nice and fast service at the tables, clean room and pools. The personel is smiling and try to make your stay as good as possible.
Loved the Mayan coffee witch is served flambée (in flames ) very spectacular !!!!
There are so many things to see and do in the resort and outside that you'll never get bored and will regret that you have to leave !

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tracadie-Sheila, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2013

Me and my new wife were in the Maya Beach hotel in the Barcelo resort (total of 5 hotels). We loved this hotel and this resort. We could go everywhere in the resort (Maya Beach, Caribe, Tropical and Colonial), except in the Palace hotel and some other buffets. We were a group of 16 people for our wedding and we all loved this place.

WEDDING:
Wow, wow, perfect! Our guests were all impressed! I had emails communication with my wedding planner Jacqueline before coming and when I came to the resort, we had a 2-3 hours briefing with her 2 days before the wedding and everything was clear, no other briefing, so perfect!! All was well organised, that was stressless!! To press the wedding dress, that was just 150 pesos (around 13$US). So we took the "Mint Breeze" package (with saxophone) and the ceremony was done on the beach. That was done in paradise!! The reception was done in the Banquet room, it's a big room. We choosed one table for all of us (16 people) and there were an open bar, great! For the music, there were a speaker and a commercial system with a 3.5mm plug, so you can use an mp3 player, whatever you want who has a 3.5mm input.

*The only negative thing is "the prices for the photographer are expensive" (for all of us, we found that expensive). Because it's a wedding photographer. The photographer was amazing, professionnal and the pictures are amazing, really amazing!!! I placed some pictures. But the minimum price is 700$ US. We took the package for 1250$ US, with 3 hours, that comes with a beautiful big book with 31 pictures, 60 big prints and 2 enlargements. That comes with a CD with up to 100 pictures (pictures you choosed for the prints, book and enlargements). The CD cost 200$, but if you want all pictures, it's 400$!?!?! So we took the CD with max 100 pictures, but it's okay, a lot of pictures were similar.

FOOD:
We loved our buffets, because it's in a open area and there is a lot of wind in Mexico, so it's great. There is 2 buffets in the lobby and 1 buffet (Snack bar) in front of the beach, beautiful! The food was really good, a lot of choice. If you want to go in the Restaurant à la carte in the Tropical and Colonial hotel when you are at the Maya Beach or Caribe hotel, you need to pay 15$ or it's free with unlimited reservations if you take Club Premium like us (that come with the Oceanview front room). We went sometimes to the Premium Club Lounge, there were a lot of alcoholic beverages that you can mix yourself, food, internet, etc. That was great. We loved the Japanese restaurant, were the twice (in front of the cooker who did a show, not just in a table) and the Steak house (both Steak houses are great, same steaks), but more service at the Tropical Steak house. We took Rib-Eye, New York and tenderloin steaks, the best was the Rib-Eye, for us. So we ate 3 days Rib-Eye, miam miam (including in the Japanese). We enjoyed the Italian restaurant, the beef was so great, but the pizza was the same like in the buffets, not so great for us, depending of your tastes.

PLACE:
The gardens are just amazing, that was the best gardens we saw in 4 resorts in total, another guy told me the same, he went 5 times in Mexico!! There is a lot of birds, iguanas, etc. That takes about 4-5 minutes from the Beach to the Lobby (it's great). And about 15 minutes to go from Maya Beach to Palace beach (where you can go, but the best beaches are in Maya Beach and Caribe). There is a lot of activities : tennis, volley-ball in the water, basketball, mini-pot, golf, etc. The animation staff was great, a lot of energy and nice people. The Discotheque was big, good music, wow, that was great!! The gym was so beautiful, there is the musculation stuff in a open area and exercice stuff in a closed area, beautiful place. The is sauna, jaccuzi just beside, great too.

What we liked in this place, the resort was full (8000 clients with 3000 employees), but that was not crowded!! We could find chairs on the beach even in the afternoon and we had place to walk, to swim (there is a lot of pools). Imagine, you can go in all 4 hotels' pools, beached, etc. The place was clean, you see staff everyday working on gardens, some picking up the garbages and glasses. We appreciate that they are using normal plastic glasses, so there is no disposable glasses as some other resorts.

STAFF:
The staff was friendly and nice, we all had good experience with the staff. If there is something wrong, they fix it right away. We felt to be like VIP. A lot of them say you hello when walking.

Room Tip: If you take Club Premium Oceanview room, you don't necessary see the sea, depensing of your loca...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Barcelo Maya Beach

Also Known As:
Barcelo Maya Beach Resort
Barcelo Maya
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
Address: Ctra Federal Chetumal, Km 266.3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Barcelo Maya Beach 3*
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