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“Could be better” 3 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico   |  
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Hotel amenities
Special Offer
Up to 30% discount
Ranked #7 of 16 Hotels in Puerto Aventuras
Certificate of Excellence
Green Bay
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Could be better”
3 of 5 stars Reviewed March 7, 2013

I was very displeased with the lack of ability to make phone calls and such from this resort or Mexico in general. Various Cell companies have no agreement with Mexico so those don't work. My personal phone card would not work.
Made one phone short phone call and it cost me a fortune.
What is sad is you pay for an all inclusive but there are apparently LEVELS of inclusiveness.
You can't get a reservation in the nice restaurants unless you KNOW someone. It's ridiculous to the point that there were empty tables when we were in one of the nicer ones and others were getting turned away. You were only allowed ONE ticket to use for a nicer eatery otherwise it was the buffets. Don't get me wrong the buffets were wonderful but still.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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5,596 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 6, 2013

We stayed at a the Barcelo Maya Beach for a friend's wedding in February.
The hotel is very large -- with increasing pricing for services and areas down the beach. The end resort was the Palace. I would recommend to anybody to upgrade and stay at the Palace.
Positives: The beach was amazing at Maya Beach area. This resort is very family oriented, very family friendly, kids everywhere (if that's what you're looking for). The rooms are absolutely clean and comfortable enough for what little time you spend in them. Staff is very sparse, but friendly enough. The beach bar and grill is fantastic!
Negatives: There is no real bar area other than the lobby bar, which is hot, stuffy and has a lobby feel to it. There should be a view of the beach or even a pool when you're in a tropical setting. Only one bar too -- it would be nice to have any kind of option other than the same old tired lobby bar every night. The food -- food was absolutely terrible -- nothing but poor quality buffet food, meal after meal after meal. The a la carte restaurants were no better, just longer wait time, dress code and the ridiculous practice of making reservations (I know this is common, but there are resorts without it) when you first arrive. The a la carte restaurant's weren't air conditioned, so you just sweated out your 2 hour mediocre meal. My friends and I did pay extra to go to a restaurant on the high end resort at the end of the complex -- and what a difference that made. It was fantastic. The booze was plentiful, but the bartenders didn't know how to make anything other than strawberry daquiris and pina coladas -- all out of a bottled mix. It really got tired after the first day. Also -- depending what you're looking for -- the resort is very family friendly, kids everywhere. The pool on the Maya Beach resort is just straight poured concrete, nothing spectacular, but once you start moving down the complex, the pools become beautiful with gorgeous tile, running water, pool showers and in pool loungers and huts. ALSO -- absolutely no room service other than really, really basic stuff for an outrageous price (think pasta with butter for $20) .

Room Tip: Do not try to upgrade -- there is no ocean view anywhere on the Maya Beach.
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

My fiancé and I just returned from the Barcelo Maya Beach resort and have nothing but good things to say! We especially loved the layout of the resort with the pools so close to the beach. There are 3 or 4 different pool areas you can go to swim, drink and have lunch. Lots of chairs to sit in the sun or read in the shade ...plus lots of hammocks for an afternoon nap! The beach was beautiful and clean. We snorkeled everyday!

The food was excellent both at the buffets and a la cartes. Best a la carte we had was Spanish, but also enjoyed Steak and Mexican. Based on our experience we would not recommend the Seafood a la carte. Do book early!

Rooms were clean and comfortable. Staff was happy and friendly to everyone! Drinks in the bars were not watered down and bartenders were more than willing to try new things.

We took a half day trip to Tulum.... which I would recommend...it was just 20 minutes from the hotel. There are representatives available on site everyday to help you with excursions.

We would love to return again next year!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 5, 2013

We stayed from 24 Feb to 3 March 2013 in the Maya Beach Premium side of resort. I think that Barcelo complex has the most beautiful beach in Riviera Maya with white sand, clean turquoise water and great snorkeling spots. I saw a lot of fishes and even a turtle while snorkeling 100 m from the shore.
I enjoyed the fresh fruits and vegetables, good food, nice and fast service at the tables, clean room and pools. The personel is smiling and try to make your stay as good as possible.
Loved the Mayan coffee witch is served flambée (in flames ) very spectacular !!!!
There are so many things to see and do in the resort and outside that you'll never get bored and will regret that you have to leave !

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tracadie-Sheila, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 4, 2013

Me and my new wife were in the Maya Beach hotel in the Barcelo resort (total of 5 hotels). We loved this hotel and this resort. We could go everywhere in the resort (Maya Beach, Caribe, Tropical and Colonial), except in the Palace hotel and some other buffets. We were a group of 16 people for our wedding and we all loved this place.

Wow, wow, perfect! Our guests were all impressed! I had emails communication with my wedding planner Jacqueline before coming and when I came to the resort, we had a 2-3 hours briefing with her 2 days before the wedding and everything was clear, no other briefing, so perfect!! All was well organised, that was stressless!! To press the wedding dress, that was just 150 pesos (around 13$US). So we took the "Mint Breeze" package (with saxophone) and the ceremony was done on the beach. That was done in paradise!! The reception was done in the Banquet room, it's a big room. We choosed one table for all of us (16 people) and there were an open bar, great! For the music, there were a speaker and a commercial system with a 3.5mm plug, so you can use an mp3 player, whatever you want who has a 3.5mm input.

*The only negative thing is "the prices for the photographer are expensive" (for all of us, we found that expensive). Because it's a wedding photographer. The photographer was amazing, professionnal and the pictures are amazing, really amazing!!! I placed some pictures. But the minimum price is 700$ US. We took the package for 1250$ US, with 3 hours, that comes with a beautiful big book with 31 pictures, 60 big prints and 2 enlargements. That comes with a CD with up to 100 pictures (pictures you choosed for the prints, book and enlargements). The CD cost 200$, but if you want all pictures, it's 400$!?!?! So we took the CD with max 100 pictures, but it's okay, a lot of pictures were similar.

We loved our buffets, because it's in a open area and there is a lot of wind in Mexico, so it's great. There is 2 buffets in the lobby and 1 buffet (Snack bar) in front of the beach, beautiful! The food was really good, a lot of choice. If you want to go in the Restaurant à la carte in the Tropical and Colonial hotel when you are at the Maya Beach or Caribe hotel, you need to pay 15$ or it's free with unlimited reservations if you take Club Premium like us (that come with the Oceanview front room). We went sometimes to the Premium Club Lounge, there were a lot of alcoholic beverages that you can mix yourself, food, internet, etc. That was great. We loved the Japanese restaurant, were the twice (in front of the cooker who did a show, not just in a table) and the Steak house (both Steak houses are great, same steaks), but more service at the Tropical Steak house. We took Rib-Eye, New York and tenderloin steaks, the best was the Rib-Eye, for us. So we ate 3 days Rib-Eye, miam miam (including in the Japanese). We enjoyed the Italian restaurant, the beef was so great, but the pizza was the same like in the buffets, not so great for us, depending of your tastes.

The gardens are just amazing, that was the best gardens we saw in 4 resorts in total, another guy told me the same, he went 5 times in Mexico!! There is a lot of birds, iguanas, etc. That takes about 4-5 minutes from the Beach to the Lobby (it's great). And about 15 minutes to go from Maya Beach to Palace beach (where you can go, but the best beaches are in Maya Beach and Caribe). There is a lot of activities : tennis, volley-ball in the water, basketball, mini-pot, golf, etc. The animation staff was great, a lot of energy and nice people. The Discotheque was big, good music, wow, that was great!! The gym was so beautiful, there is the musculation stuff in a open area and exercice stuff in a closed area, beautiful place. The is sauna, jaccuzi just beside, great too.

What we liked in this place, the resort was full (8000 clients with 3000 employees), but that was not crowded!! We could find chairs on the beach even in the afternoon and we had place to walk, to swim (there is a lot of pools). Imagine, you can go in all 4 hotels' pools, beached, etc. The place was clean, you see staff everyday working on gardens, some picking up the garbages and glasses. We appreciate that they are using normal plastic glasses, so there is no disposable glasses as some other resorts.

The staff was friendly and nice, we all had good experience with the staff. If there is something wrong, they fix it right away. We felt to be like VIP. A lot of them say you hello when walking.

Room Tip: If you take Club Premium Oceanview room, you don't necessary see the sea, depensing of your loca...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, SK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 3, 2013

We stayed at the Barcelo Maya Beach resort from Feb 23 to March 2/13. We found everything to be fine. The room (Coba) was large and the bed comfy. The housekeeping staff were fine. The food in the buffets was fine. We did not go hungry. We went to three alacartes with no problem to book them. The Steakhouse and Spanish were excellent. The Mexican was also fine, but we found it a little bit too spicy for our liking. But, as far as Mexican food goes, it was fine,if that is what you like. The staff were all great. The bartenders in the lobby bar didn't smile once in the whole week whenever we were there. They are very very busy though and I don't think they have any time to converse with tourists. They really should have more bartenders working at once in the lobby bar. The waitresses in the lobby bar were friendly. The beach was nice with plenty of chairs. The pool area chairs fill up quickly, but we still were able to find a chair when we did want to sit around the pool for a while. The entertainment was just okay. We went over to the theatre in the Tropical/Colonial one night for the Michael Jackson show. We went to PlayaDelCarmen for an afternoon to check out Fifth Avenue. Things are alot more expensive in Cancun than Puerto Vallarta. And yes, the time share people are swarming there too. We went into PlayaDel Carmen by public transportation (van) and yes, as the sunwing rep told us, they are not drivers, they are "pilots." But, we made it there and back with no problem. We did one tour which was Coba. In our opinion, it was a waste of money. We did not climb the pyramid and the stop at the Cenote was interesting, but I am a chicken when it comes to the water and it was very cold. The tour guide we had for Coba, was like a drill sergent and was a little p.o'd at us that we did not know the answers to the questions he was asking. Overall, our stay at the Barcelo Maya Beach resort was good. We did not find many negative things about it. The Cancun airport is a gong show!! When we arrived, we had to sit on the plane for an extra hour, as there was no gate to let us off. (It's not like they didn't know we were coming LOL) There were also about 7 planes lined up to take off at the same time. When leaving Cancun, the gate we were leaving from was changed from what was on our tickets. It was another gong show, as after waiting a few extra hours, they finally decided to load us onto buses to be loaded on the tarmack. Again, the planes were lined up to take off when leaving also. We were told by our pilot that Saturday is the busiest day for planes coming and going in Cancun.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed March 2, 2013

Overall we had a great time at this resort. It was our first time at a 4 star resort all-inclusive. We normally stay at boutique hotels but thought we would splurge for our last 5 nights this year.

Arrival- We were greeted by friendly bell hops who quickly noticed my sore foot and offered a wheel chair what a blessing as this resort is very big.

Check In- Went smooth however we were not really told where we could go and which restaurants we could eat at. Our room was in the Coba building at Maya Beach.

Room- Was on the second floor very close to the beach stairs I guess early booking has its advantages. Room was nice with a small balcony where you could dry your clothes if you wanted. Bed was a nice pillow top and the sheets were great. However they put on a plastic liner under the sheets that made us sweat at night. Mini fridge was fully stocked with water, juice pop, nuts and beer. Very clean............the first day with full towels.

Maid service sucked!! it appears all they do is take your towels and make the bed. They even took the clean ones. We had to call for towels and ask for them each day. They did not even empty the garbage until day 4 and we know they did not sweep. We even tried tipping more but still the service did not change. I had spilled coffee one morning on the counter and even that was left. I hope they clean it before the next guests arrive.

Food- I am fairly picky about food so wasn't expecting much but the buffet had a nice variety and the soups were great (most of them) They even have a vegetarian section. For a non seafood person I found enough to eat each meal. My husband loved the shrimp on seafood night.

Breakfast was great and an extra praise for Renee one of the dining managers she pushed me in my wheel chair each morning for breakfast so hubby didn't have too. Above and beyond if you ask me.

Beach grills- We mostly ate at the Rancho which served hamburgers, hot dogs, pasta, and a mexican selection each day. We did check out Captain Morgan but the selection and restaurant were smaller so we went back to the Rancho.

Entertainment at pool- was lively and went all day at the Beach Pool. This I would say is your party end of the resort. It did get a little too much one day with a young group who danced and used the palm trees as stripper poles but don't worry you can move to the Caribe Pool for a more family friendly alternative.

The beach was fantastic however due to the red flags while we were there I can not rate the snorkeling.

The grounds were amazing and very well kept. They were working on opening up more grassy areas while we were there. Very hard working people.

We are early do bed and early to rise people so did not take in the shows but I heard they are great.

We did enjoy our time at this resort but I don't think I would go back as the price difference from the great 2 star we stayed at and the maid service was so much better. Also like the options of going to different restaurants rather than a buffet. $200 more per night to come here was too much of a difference to make us go back.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#7 On the Beach Hotel in Puerto Aventuras
#7 Top resorts Hotel in Puerto Aventuras
#7 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Maya Beach 4*
Number of rooms: 630
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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