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“Great hotel - 3rd time there!” 4 of 5 stars
Review of Barcelo Maya Beach

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Barcelo Maya Beach
3.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico   |  
Hotel amenities
Ranked #6 of 15 hotels in Puerto Aventuras
Winnipeg, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Great hotel - 3rd time there!”
4 of 5 stars Reviewed February 3, 2013

This was our 3rd trip to the Barcelo Maya Beach and we had a great time again! There are pros and cons about staying here but the cons are usually minor and do not affect your overall trip as long as you don't sweat the small stuff.

The Pros - The hotel rooms and linens are clean, the beds are comfortable with pillow top mattresses, the flat screen TVs allow you to plug in your iPad to watch movies at night, rainfall shower head with hot water all the time, and excellent maid service. The beach is beautiful and much better than the higher end parts of the resort as there are less rocks and more mature trees for shade when you need it. We always found a chair and the staff do a fine job of keeping the beach clean. There is always activities going on and photographers walking around letting you take pictures with some exotic animal for your photo album. The food is very good with plenty of options to choose from. We went to two a la cartes (Spanish & Mexican) and enjoyed both of them. We also paid an extra $15 per person to go to the Japanese restaurant on our last night which we always love to eat at. The disco was fun but we arrived too early to find Lionel Richie playing on the big screen but a quick chat with the DJ fixed that and the party got started right away!

The Cons - We had lots of problems with our room this time (Room 2217 in Coba Building). (1) The fridge did not work at all - the fridge is not normally very cold but the complimentary drinks were room temperature. We called maintenance who came by the next day to fix it and left water all over the floor and the drinks on the counter. We did not know if they fixed it or if they were coming back. We called the front desk who sent a maid to wipe up the floor and put the drinks back in the fridge (which we could have done) but we weren't sure if we should load the fridge back up if they were coming back. We called maintenance to find out if it was fixed or not and the lady said she would call us back - but she never did. It turns out the fridge was fixed since the drinks started to cool off but it was very hard trying to determine that. (2) The roof above the toilet was leaking so we had to wipe the toilet seat before we could use it. (3) The sink faucet cap was broken and it looked like it had already been fixed several times already. (4) There was mold around the shower which should be cleaned off with Javex - they don't have fans in the bathrooms which doesn't help with the mold problems. (5) Our main door lock from the hallway did not lock so our room was left open throughout the day. When we finally noticed the problem we called the front desk. After four hours of no one coming to fix it we called the Manager who finally sent someone to make sure we weren't doing something wrong (I'm sure they get lots of dumb complaints). Once they confirmed there was really a problem they had maintenance change the whole lock system right away and everything worked fine after that.

The Maya Beach rooms are getting old and need some repairs. Our friends stayed at the Tropical and they had rock hard beds with old TVs and a rocky beach - and they paid more to stay there! All the rooms at the Barcelo should have good mattresses and flat screen TVs. There should also be free internet service throughout the property so people can check on things back home or check in for their flights. They have a better internet pricing strategy this year so you get discounts for the more days you use (we paid about $30 for four days vs $12 per day before).

Mexico isn't the cheap place it used to be years ago as the prices are very "American" now. However, the rooms and amenities should be upgraded to reflect the prices they charge. Voices echo throughout the hallways so people really need to be more considerate to others that may be taking a nap, especially parents who let their kids scream.

Overall, we really enjoy staying at the Barcelo Maya Beach because of the comfortable beds, good food and drinks (great mojitos), awesome beach and staff! We would go back again and will continue to recommend it to others. However, we might try an adult only hotel next time to get away from the screaming kids in the morning while we are trying to sleep in.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (349)
Date | Rating
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English first
Oliver BC
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 3, 2013

Where did the nay sayers stay?? We have been here 4 times and always better. The resort is spotless and the people can't be nicer or more helpful to you. The food is excellent and the beach and snorkelling is the best we have found on this strip of Mexico. No one ever seemed unhappy or not liking their job. Here are a few of the many great people who made our stay the best...Lorena and Martha..reception, Alarmo Marales and Lorenso..buffet, Crecencia Aquillar for our spotless room, Migiralina Hernandez for cleaning up after the "guests" at the beach and to the ever happy Elena who has a smile and laugh bigger than her and Francesca the best bartender at the Maya lobby Jose Koyoc Beach bar. My big complaint is the Joyeria jewellery shop. Last year I bought a locket and after a month the Black inlay peeled of. When I took it back they apologized and said the supervisor would fix it. After 6 days of run around and "managers" with no name tag and no name supervisor ever appeared. They are NOT part of the Barcelo but just a heads up if you plan to buy jewellery I was told they do not guarantee their product no matter what the salesman said. Won't shop there again. This is really the best overall resort you will find.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorville, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 1, 2013

This hotel was one of the worst hotels I ever stayed at the services was terrible. One night we had a problem with one of our lights and I called front desk at 7:30pm and I ask them if they can plz fix them they told me they were going to send someone in 10 mins they never show I called again they tell me other 10 mins I go down to the lobby and they told me they would send someone right away I told them there was not goanna be anyone in the room because we have a dinner to go to they told me ok its ok they will still go in even if you are not there. I get back to my room at 11pm and the light is still not working I called again and they told me someone will be there in 10 mins 15 mins pass and there is no comes I called again they tell me other 10 mins other 10 mins pass and no ones shows. I call one more last time and they told me we are sorry someone will be there soon I told them that I needed to take a shower I was on the phone with them for about 10 arguing with them. Someone finally shows up by the time they show up it was already midnight and I was not able to take a shower. Other thing was that one day i was getting out of the shower and one of the towels was drity. The ocean was nice but it had a lot of rocks, I called one week be four my trip and ask if they had free wifi and they told me yes when I got there they told me there was no free wifi. In order to use the wifi you had to pay $35 per day or $3 for 15 mins only. The only good thing about this hotel was the food. The hotel was very beautiful not going to lie. I would not go back to this hotel ever.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 1, 2013

I always like to read the review , before booking the resort,positive and negative and then make a decision, what are
priority to me , there is no resort that is perfect in all aspect
to everyone. That why reviews are important to me,
I like nice beach cleanliness and quality food and drinks.
and Barcelo Maya Beach got all that and more.

We just got back , from 2 weeks vacation in the Barcelo
Maya Beach resort, which is connection with Barcelo Maya Breezes ,
You can use both resorts , they are identical .
The food was the best , from all the places we stayed before ( quality ).
Drinks are good , house wine red was excellent, We drank mostly beer,
and occasionally some Gin-Martini or Mojito with out the sugar.
I don't like the sweets.
The beach is one of the best in the aria , just like the swimming pool , if
the ocean is calm.
The resort is very clean and huge, the rooms are comfortably.
nice linen and towels , we had a room on first floor and was very quiet .
They have plenty of lounge chairs and sheds around the swimming pools and beach ,
Beautiful landscapes with lot of coconut's trees and lushes.
The employees are friendly and work hard to accommodate you,
They work 9 h a day 6 days a week for less then $ 10 a day , that why they appreciate a tip
But please do not give them Canadians coins (Loonies or Toonies ) Because not even bank takes them. US bills or peso .
The WI-Fi is extra charge $ 50 per week, Premium Club rooms got free and all another privileges,
but is about $ 500 more per person per week.
We use the Sun Wing vacation and there is no complains.

Room Tip: The best rooms are on top floor !
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenora, Ontario, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 30, 2013

Great resort very good value, This was our third trip to this resort and we will be back for a fourth. Food is good , drink is good, beaches are awesome, staff works really hard and is very friendly.This is a large resort and we enjoy walking between the properties, the beach and caribe are the least expensive resorts on the property and in my opinion the best, best part of the beach and people are quite friendly

Room Tip: coba is close to beach and pool
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 29, 2013

I ended up booking this trip very last minute (booked Friday night/ dep Sat morning), so I didn't really get a chance to see any of the reviews before hand. I was a bit overwhelmed by how busy the resort lobby is upon arrival - plenty of people coming and going. Front desk people had a basic grasp of language but enough to get me checked in and on my way. Overall, I was satisfied with the resort (I have nothing to compare it to) but found all the staff very pleasant and friendly. Housekeeping missed my room once, or failed to leave any towels. I am not a beer drinker so it would have been nice to have some other alcoholic beverages in room, but the water and soft drinks were fine. Restaurants were okay, the best one was the steak house (can't remember the name). Buffet was average, nothing to write home about. I arrived on Christmas Eve 2011 (despite what the dates say below), so I was able to participate in their festivities (special xmas meal). Lots of walking to the beach but I didn't mind, good exercise - however, I did get lost a few times because of the buildings all looking the same and getting confused by the numbering. I really had a fabulous time and would return. The only thing I didn't like was the shuttle from Cancun to resort, it took about 2hrs as we dropped everyone else off along the way. I may hire a private shuttle next time I am in the area. Beach was supposed to be the better out of the 4 locations.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ND
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 29, 2013

Not a bad resort. Food was good and good variety but same food with for six days gets tiring. Beautiful beaches, pools are not heated and weather was chilly so pool was colder than ocean. Took some photo's with a lemur only to get bitten and they laughed it off. Asked for a rabies certificate and they never produced one. Fridge was broken and smelled of stale beer. Took 36 hours to get one replaced. Only beer is on tap and tropical drinks had too much sugar in them. Can;t get into the reservation restaurants as they are booked. Could hear the people walking on the floor above so make sure you get a room on the top floor

Room Tip: Take the top floor to avoid hearing people walk above you.
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Barcelo Maya Beach 3*
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico

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