This hotel was one of the worst hotels I ever stayed at the services was terrible. One night we had a problem with one of our lights and I called front desk at 7:30pm and I ask them if they can plz fix them they told me they were going to send someone in 10 mins they never show I called again they tell me other 10 mins I go down to the lobby and they told me they would send someone right away I told them there was not goanna be anyone in the room because we have a dinner to go to they told me ok its ok they will still go in even if you are not there. I get back to my room at 11pm and the light is still not working I called again and they told me someone will be there in 10 mins 15 mins pass and there is no comes I called again they tell me other 10 mins other 10 mins pass and no ones shows. I call one more last time and they told me we are sorry someone will be there soon I told them that I needed to take a shower I was on the phone with them for about 10 arguing with them. Someone finally shows up by the time they show up it was already midnight and I was not able to take a shower. Other thing was that one day i was getting out of the shower and one of the towels was drity. The ocean was nice but it had a lot of rocks, I called one week be four my trip and ask if they had free wifi and they told me yes when I got there they told me there was no free wifi. In order to use the wifi you had to pay $35 per day or $3 for 15 mins only. The only good thing about this hotel was the food. The hotel was very beautiful not going to lie. I would not go back to this hotel ever.
- Also Known As:
- Barcelo Maya Beach Resort
- Barcelo Maya
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
