Went for a special birthday, great resort , very clean......Great beaches.Food was great buffets are the best.Activities great, pool bar was great......Will go back again very soon. Would recommend this over and over again. Can not think of one bad thing. Went with agroup of people.The top floor over looking the garden is the best , nice patio with a nice view of the ocean, corner unit........Can I go now

The hotel itself is nice enough, but the staff was less than helpful at all times. Our phones were stolen right out of the safe in our room, which was locked. Some of the hotel staff have access to the safes in case a patron is unable to open the safe. After we realized our phones had been taken we alerted the front desk, this was at about 10:00 pm. No one came to our room until 12:30 am. One front desk employee along with two security employees came to our room and tore it apart making sure we didn't just misplace them. After they tore apart the room, we had to fill out security forms saying what happened, etc. We were supposed to hear back from the hotel within 72 hours after their investigation. They never got back to us and we checked back constantly and all they would say is "we will let you know tomorrow." Almost a week went by and we are back home and have still heard nothing. We had to get our travel agent to try and get us a copy of the security report so we could be reimbursed through our insurance company. It took them over a week to send him a copy.
The staff there do not care one bit about customer service.
Also they failed to inform us our flight was delayed and sent us packing only to show up at a deserted airport at 3:00 am. We spent the night stranded in Cancun with no phones, and no idea what was going on with our flights. Every other person on our flight was informed by their hotel that the flight was cancelled, and allowed to stay another night.
Nice enough resort, but take your money elsewhere.

I visited the Barcelo Maya Beach again this past January and was truly blown away by the service. I started out by emailing the hotel with a few questions and they were promptly and courteously responded to.
We were welcomed into our room with a welcome letter and a bottle of champagne and fruit (nice touch). We were in the Club Premium section and had a peek a boo view of the ocean and a view of the pool. We had access to free wi-fi and did not have any issues with it except for a couple of times in the room when the balcony door was closed but as soon as we opened the door it was ok.
Housekeeping was fabulous and kept our room very neat. They even left us a pink raft at our door when the room next door checked out and left it there (we passed it on to someone else when we left).
The front desk was extremely helpful as we had to go there a couple of times because one of my son's room keys kept deactivating and they were very nice and replaced it (although they didn't ask for any ID which was a bit concerning). Another time I had to ask them to help me use the printer and they just let me print to their printer and brought me that pages when they were done.
The food was very good and we always found something that we liked. Breakfast was a favourite as it is awesome to start your day with a Mimosa! We ate a 3 a la cartes...the Mexican, the Japanese and the Seafood. The seafood was our favourite.Lunch was almost always at the beach restaurants.
I had a deep tissue massage at the spa while I was there and it was really good. My son had a chance to use they gym facilities and he said it was great and it had everything that he needed.
Snorkelling was really good although I didn't see any turtles this time I did see a huge ray and a sea snake and lots of fish.
I loved our stay last year but the stay this year was even better it was 10 days as opposed to 7 and much more relaxing. I love everything about this hotel and can hardly wait to go back next year!

We just returned from a two week stay at the Barcelo Beach resort. Spent the first week in the Tropical due to overbooked Beach so up grade was nice surprise. Second week we returned to Beach due to hard mattress in Tropical.Excellent service and great staff. Very clean. Kitchen tour was very interesting.Will be returning next year with family