I visited the Barcelo Maya Beach again this past January and was truly blown away by the service. I started out by emailing the hotel with a few questions and they were promptly and courteously responded to.
We were welcomed into our room with a welcome letter and a bottle of champagne and fruit (nice touch). We were in the Club Premium section and had a peek a boo view of the ocean and a view of the pool. We had access to free wi-fi and did not have any issues with it except for a couple of times in the room when the balcony door was closed but as soon as we opened the door it was ok.
Housekeeping was fabulous and kept our room very neat. They even left us a pink raft at our door when the room next door checked out and left it there (we passed it on to someone else when we left).
The front desk was extremely helpful as we had to go there a couple of times because one of my son's room keys kept deactivating and they were very nice and replaced it (although they didn't ask for any ID which was a bit concerning). Another time I had to ask them to help me use the printer and they just let me print to their printer and brought me that pages when they were done.
The food was very good and we always found something that we liked. Breakfast was a favourite as it is awesome to start your day with a Mimosa! We ate a 3 a la cartes...the Mexican, the Japanese and the Seafood. The seafood was our favourite.Lunch was almost always at the beach restaurants.
I had a deep tissue massage at the spa while I was there and it was really good. My son had a chance to use they gym facilities and he said it was great and it had everything that he needed.
Snorkelling was really good although I didn't see any turtles this time I did see a huge ray and a sea snake and lots of fish.
I loved our stay last year but the stay this year was even better it was 10 days as opposed to 7 and much more relaxing. I love everything about this hotel and can hardly wait to go back next year!
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- Also Known As:
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Beach Maya Mayan Resort Riviera
- Barcelo Maya Beach Resort Cancun
- Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico