We stayed at Barcelo Maya Beach last July and every time I read reviews I have to laugh out loud at some of the comments. Seriously, your towels weren't folded into swans or other woodland creatures? Your bed was hard? Pillows too small? Seriously? This resort was situated on one of the most beautiful beaches I have ever seen. We literally didn't leave the resort once to go sight seeing because it was so beautiful and relaxing, we couldn't muster up the energy or desire to leave. So here's my review:
We only ate at the buffets because we didn't want to go through the hassle of making reservations and we found the buffet food to be perfectly acceptable. Key word: acceptable. Was the food great? No, but I wasn't expecting gourmet food at a buffet in mexico. Was the food perfectly acceptable for buffet food? Definitely. We were able to find something good to eat for all three meals of the day, and snacks in between. The staff in the dining area were so attentive and nice that I don't know how anyone could not leave a couple of dollars for these hardworking people. We are not "foodies" by any means, and when we are on vacation I'd much rather spend my time on the beach than getting dressed up for meals. If you are looking for gourmet food, this would not be the place.
Our room was a standard resort room. It was kept clean and our refrigerator was stocked everyday. We had clean towels and never had to ask for a thing. I didn't find the bed uncomfortable at all.
What can I say? This resort is simply gorgeous and immaculate. It's almost unbelievable how beautiful the scenery is. I've read complaints about the amount of walking it takes to get to the beach, the restaurants, etc. I didn't find anything too far to get to and I enjoyed looking at everything on the way.
I have NEVER met staff that are so eager to please. It almost made me feel bad that they were trying so hard to make me happy. The only complaint I have is with the front desk staff. I have read this over and over and I don't know why barcelo doesn't address this. The air conditioner in our room was broken on arrival and the front desk staff was extremely rude and dismissive of our complaint. It took numerous trips to the front desk and phone calls to have our room changed. That is unacceptable, and I will agree with all the other people on here that have complained about the front desk staff. Again, I don't know why Barcelo does not address this problem.
My husband and I, and our 13 year old son had an amazing time here. We will be going back this year to see all the sites we missed on our first trip. If you are easy going and don't get bothered by the little things, you will love this resort. If you need your towels folded into shapes and your drinks delivered to you on the beach, this is not the place for you.
- Also Known As:
- Barcelo Maya Beach Resort
- Barcelo Maya
- Barcelo Puerto Aventuras
- Barcelo Hotel Maya Beach
- Barcelo Maya Palace
- Barcelo Maya Mexico
- Barcelo Maya Resort
- Catalonia Rivera Maya
- Maya Beach Resort
- Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
- Reservation Options:
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