We have visited the CAT every year (sometimes twice a year) for almost ten years. We loved it the first time, even though there were a few problems but we were determined to go back. Each time we return, we see more improvements, many of them being ones that we had suggested on our comments card which told us that they really do read them and listen, unlike many other resorts and ones we never thought could be improved on. No matter what you are looking for in a vacation, relaxation, activity, nightlife, golf, etc., they have it. HOTEL/GROUNDS – BEAUTIFUL! The hotel and grounds are always immaculate and wherever you look 24 hours a day, they are cleaning, planting trees and flowers, scrubbing walkways, raking beach sand, preparing for the next day. They have just about every amenity you can think of with the exception of room service. The resort opens right up to the ocean, so there is almost always an ocean breeze throughout the grounds. ROOMS – the rooms are absolutely wonderful. Whether you have a standard, deluxe or suite, they are all very comfortable, always clean and the air conditioning really works and allows you to cool off in the hot Mexico climate. STAFF – We have never experienced a hotel staff like the CAT has. They all treat you like a king and queen, from the groundskeepers to the top management. They are always willing to help and if they can’t, they will immediately find someone who can. We have visited the CAT so many times, we feel like the entire staff is family and amazingly, the CAT has very little turnover. Not only is management at the CAT excellent toward their guests, they also appreciate and respect all of the staff and rightly so. Julio at the Front Desk is wonderful, always willing to make sure you have what you need and fix any problems and Cora in Guest Services is a blessing - she always seems to be there when you need her. Gregorio at the Margaritas Pool Bar has to be the best bartender in the world!!! We have come to consider him, not only the best bartender, but also one of our true friends. Along with Jonathan and Benito, they work their tails off to please you and never stop for a minute. LOCATION/ACCESSIBILTY – The location of the resort is about an hour and a half away from the airport depending on your mode of transportation. We always get a Lomas private vehicle which is $80.00 round trip and it takes us directly to the hotel without stopping. For us, we truly appreciate the fact that the resort is away from the noise of the airport, hub-bub of city bustle, and in a quiet, serene area yet close enough that a short bus or cab ride will get you to Playa or Cancun for the city life. The CAT is its own little family and community. The resort is within a very short walking distance (5-10 minutes) from the marina where they have shopping, dolphins, deep sea fishing boats, and many other attractions. If you like other excursions such as sightseeing, you can book them right there in the hotel lobby. The CAT also offers a free shuttle to and from Playa del Carmen. FOOD – The four ala carte restaurants are superb! The staff, including management caters to you and the food is excellent! We had a special birthday on our last visit and Devid, manager of the Mexican restaurant (and also wonderful) made sure it was extra special. However if you want to go to one of the restaurants, you must make your reservations in advance. The buffet is a buffet – however they spice it up with different themes each night of the week to change up the variety of food so that you are not eating the same thing, night after night. Luis is most gracious and humorous, and is always striving to ensure you have everything you need. They also have an ice cream parlor which is absolutely scrumptious. BEACH – The beach area at the CAT is not huge, but big enough to accommodate all of the guests and is always kept immaculate. The shore of the ocean is a little rocky but we like the fact that they leave it the way nature intends. There are always lifeguards close at hand should anyone encounter problems and each morning, a colored flag is posted to let you know if it is safe to swim or not. POOL/ACTIVITIES – There are several pools so whatever you enjoy, it is there. Two of the pools have activities going on all day long from water aerobics to pool basketball; something for everyone’s liking and the activity team is exceptionally entertaining and have so much energy it is amazing! Two pools have swim up pool bars for those that want to just relax however they can get a bit noisy at the end of the day after some of the guests have had a few too many drinks! They also have kiddies’ pools for those little tykes. The CAT offers nightly shows which differ each evening and the kids love them. The shows don’t start until 9:45 p.m. which might be a little late for some to enjoy. MANAGEMENT – We have always experienced superb treatment from management, from the lower echelon to the General Manager and they want to make sure everyone is happy. A person can always spot one of the managers walking the grounds, restaurants, and pool areas, to ensure everything is in order and this includes Xisco, the General Manager. On any given day, you will see him walking through the grounds several times and you can tell by the way he speaks to the staff and the staff respond to him that he is very well liked and respected. He is also one of the most gracious General Managers we have ever had the pleasure to meet and will go above and beyond to make sure the guests are pleased.
In summary, we will always return to the CAT when vacationing and have sent many friends and family who have also enjoyed their visits and returned. We have never felt the warmth, caring and friendly atmosphere at any of the other AI resorts as we do at the CAT. We have also met many, many wonderful friends at the CAT that we continue to stay in touch with. Feel free to contact us if you would like further information.
- Official Description (provided by the hotel):
- The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions. ... more less
- Reservation Options:
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- Also Known As:
- Catalonia Riviera Maya Puerto Aventuras, Mexico
- Catalonia Hotel Mexico
- Catalonia Rivera Maya
- Riviera Maya Catalonia
- Hotel Catalonia Riviera Maya
- Catalonia Riveria Maya
- Catalonia Riviera Maya Resort
- Catalonia Riviera Maya All Inclusive
- Catalonia Mexico