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“Great vacation for friends and family” 4 of 5 stars
Review of Catalonia Riviera Maya

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Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Mz. 18 | Solidaridad, Puerto Aventuras 77782, Mexico   |  
Hotel amenities
Ranked #11 of 15 Hotels in Puerto Aventuras
Owensboro, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great vacation for friends and family”
4 of 5 stars Reviewed August 11, 2014

This is our second vacation to Catalonia Riviera Maya resort and we did purchase the privileged rooms. This time we took our 18 year old and his friend as their graduation gift. We arrived early and were greeted with drinks and a smile. Took a little extra time to get our room after our check in time, but we were given our full access to the resort and all it's great amenities!
Across the board the service is great, with exceptions on either end. Gerardo at the margarita bar is exceptional. Hector took care of our room and always ensured we had everything we needed and were comfortable at all times.
Kayaking and snorkeling are great activities and the entertainment is great as well.
The negative reviews must be from people who don't want to have fun as the options are endless!
The food ranges from good to excellent and if there is something you don't like, you have literally hundreds of options.
We've been before and plan to go back!!!

Room Tip: Certainly pay the extra for privileged rooms and service! Much better amenities and individualized s...
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 12, 2014
Dear nsmith4t2,

First of all we would like to thank you for writing and choosing our Hotel once again and I would like to thank you for your feedback about your recent stay with us.

It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel, we very glad you have a great vacation with your friends and family..

We hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!

Sincerely
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,219 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
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Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2014

Though very late (!) I wanted to leave this review.
We stayed here in 2012 and loved it; it was the best holiday we had ever had (2 adults) and the nicest resort.
We wanted to go back next year but have been put off by some of the changes, e.g. exclusive restaurants for some guests and additional charges, as we think it costs enough to go to the Caribbean without extra costs! The pools, all restaurants, beach, snorkelling and nightclub were all great.... but that was a couple of years ago! Good base for visiting Coba and Tulum too.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 12, 2014
Dear mex_34

Its never late to hear about our dear guests, we would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us.

We can wait to see you again, it will be a pleasure for us to receive you again in the near future so we will have another opportunity to pamper you and exceed your expectations.

Yours sincerely,

Hote Manager
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surrey
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 11, 2014

just returned from 11 glorious days at the CATALONIA RIVIERA MAYA, 7 of us from 66 to 18 months.The first thing is you don't need to upgrade,we had 3 rooms all with excellent air conditioning,showers with plenty of hot water and very comfortable beds,what more do you need?
It is 2 hotels in one and you can use all the facilities in both.
The food is very good,we eat in the indoor buffet as I am petriefied of birds and they were everywhere in the outdoor buffet,and its the same food.we also visited all the a la carte restaurants and they were superb,my favourite was the Italian,we found it easy to get in as we were eating very early because of the children,but be prepared to wait if you go past 7 o clock.
the pools are fantastic,one has animation team working non stop but can get noisy,so we went to the yacatan one.you get beach towels and can change them when you like.I had to keep jumping in the pool everytime the photographer came round with Tucans and Parrotts.
The staff are fabulous they work very hard and are all very friendly,the rooms and the whole place is spotless.we had a bottle of water in our rooms everyday
the beach is rocky but if you turn left there are no rocks,we went sailing,and snorkling,we did the turtles on our own just get a cab and go in the sea to see the turtles,we did the dolphins on our own just walk about 10 minutes and book direct (we did get a golf buggy to take us as it was a bit of a walk with the baby) we did not buy the photos as we thought they were too expensive and you cannot take your own photos,but you can keep all the memories in your head.get a cab to Playa de Carmen and book your excursions there as they are a lot cheaper.
we did find because its all inclusive ,some of the young mainly americans were drinking all day and became a bit of a nuisiance to others .
so thank you for a wonderful holiday and we hope to return one day

Room Tip: we all asked and got ground floor rooms because of the baby and elderly member
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 12, 2014
Dear angela085,

We would like to thank you such nice comments about our hotel facilities. We all are deeply glad to hear that you spent a great time with us. We really appreciate your comments about the hotel and staff, we work every day to give you our best service and make you feel comfortable.

It is great to know that you have a good time. We feel very proud of the impression you have from the hotel and our service.

We definitely hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!


Yours sincerely,

Hote Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 11, 2014

I never write reviews but you guys need to know how terrible this place is. Where to begin... They have bugs, it is run down, food terrible, you have to pay to be upgraded to a "primer" status just to sit on a lawn chair and have a private bar. The restaurants were not good and were hot. Do yourself a big favor and pay extra and staff somewhere else. Worst place we have ever stayed. If you want to vacation with screaming children and having them run all over the place, this would be your resort. You can't swim in the ocean because there are too many boulders.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2014

My husband surprise me with this trip, it was his first time in Mexico, so he searched for a nice hotel and he did a good job with the Catalonia. From the moment we walked in we were greeted with a glass of a fruit punch, everybody was very nice our front desk agents Alegandro was very nice informative during check in. Food was ok not too much variatity, the ala carte restaurant were ok the only bad is you cannot make reservations so when you go there you will have too wait as much as one hour I think they need to change that. Our room was always clean and neat our room attendant Marina went above and behind to make us feel comfortable in our room everybody there was very friendly and nice they always have an smile. I love the hotel the pools were nice even thou we did not use the pools. We spent loud days by the beach it was beautiful just like a big pool but please wear water shoes you will need them. I was very happy that we are planning to go back in February with my son. I know he will love the beach and all the amenities there. Thank you everybody for our beautiful vacations. Please tip they work really hard and they do there best to make our stay comfortable. Oh I almost forgot right next to the beach is this small place where you can get massages let me tell you I had many but this one was the best the man knew what he was doing and they were very affordable I paid $50 for one hour it was worth it I wished I would had approach him sooner. We were in room 358 under the last name Bessis.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 11, 2014
Dear Myrian28

We are glad to know that your last stay at Catalonia Riviera Maya was a pleasant one and we really appreciate your comments about the hotel and staff, we work every day to give you our best service and make you feel comfortable.

We hope to have you back soon, it would be great

Best Regards

The Management
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pmast
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 10, 2014

We just returned with friends from the Catalonia Riviera Maya. The resort itself is pretty. And the front desk upgrade was very accommodating so that we and our friends could be close. But all in all I was ok about the experience.

Rooms clean, staff very friendly, but verrrrrry slow, joking themselves about a "Mexican minute". Probably the best staff were at the Pure Chill Bar, followed by the staff at El Mercado buffet. Food at the Mexican, Italian and tapas not spectacular with very small portions...almost like appetizers. We ended up stopping at the buffets afterward. With no weight gain after 8 days there, we know we were not being gluttons.

Beaches were kept clear of seaweed and although a bit rocky, perfect overall.

Entertainment staff fun.

I would only consider returning if the price was extremely reduced.

Room Tip: Don't be afraid to haggle for room upgrade.
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  • Stayed August 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 11, 2014
Dear Pmast,

First of all we would like to thank you for writing and choosing our Hotel and I would like to thank you for your feedback about your recent stay with us, being of the most importance for us and our main source to improve our facilities and service.

It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our lovely country.

We hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!

Sincerely
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carenero Island, Panama
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014

The boyfriend and I stayed here this past week for 5 days/4 nights. I definitely worried myself with many of the negative reviews on here, but it was all for naught. The food was very good and the service at the buffets(refilling drinks, etc.) ranged from good to great. Esther in El Mercado is a machine and always kept the coffee coming. Antonio in Las Brisas was the same. We only had dinner at the Tapas restaurant and the Italian one, but both were lovely and delicious. The beach IS rocky, but the lagoon side is not(for those who simply can't deal). Personally, I preferred the rocky side for the snorkeling. Everything was clean and well kept and our A/C went from 'off' to 'low tundra'and everything in between.

I definitely recommend getting the upgrade to the Honeymoon Room: couples massage, romantic dinner on the terrace, champagne and chocolates in the room, gorgeous bed and shower, personal plunge pool on the balcony...super romantic! The massage was so nice we booked a longer one the day after! The spa is gorgeous and has a wet steam room and sauna which you get a day pass for when booking the honeymoon room

The staff as a whole was so positive and friendly; you couldn't walk by without a cheerful greeting. We will definitely visit again!

Room Tip: Honeymoon rooms!!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 11, 2014
Dear Edavey,

We would like to thank you for your nice comments.

We will pass your positive feedback you our staff. They will really happy to hear your kind words.

It was such a real honor to be your host during this vacations and I hope you visit us again soon.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Mz. 18 | Solidaridad, Puerto Aventuras 77782, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#11 Business Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

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