We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved it!” 4 of 5 stars
Review of Catalonia Riviera Maya

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Catalonia Riviera Maya to your Saves list
Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico   |  
Hotel amenities
Ranked #11 of 15 Hotels in Puerto Aventuras
1 review
2 helpful votes 2 helpful votes
“Loved it!”
4 of 5 stars Reviewed August 1, 2014

Upgrade to privileged. Its worth every penny. The food is not the best but you wint starve. The fruit is all fresh and delicious but the meat is not good. The snorkeling is AMAZING. Xcaret was alright the show was AMAZING. Definitely swim with the dolphins its worth it. Very nice service & the rooms are cleaned daily. Bring your own sunscreen! Xcaret has good souvenirs but they are expensive! The hotel doesnt have a lot of souvenirs.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear Brandy D,

We would like to thank you for choosing Catalonia Riviera Maya for this resent vacations.

We appreciate the nice comments about our Privileged Services. Rest sure that we will pass your feedback to our Chef in order to improve the quality of our food.

We hope you can give us another chance to prove our best! :)

Yours truly,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,355 reviews from our community

Traveler rating
    1,856
    1,551
    552
    254
    142
See reviews for
1,025
1,785
52
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (685)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Midlothian, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 31, 2014

Overall, I am very pleased with my stay at the Catalonia. With a few minor adjustments, the hotel could be really great. I traveled with my husband and 9 year old son, as well as with friends (a family of 5). Here are the pros and cons, as I see them:

PROS:
- Extremely friendly and helpful staff
- Very clean rooms (we were in a privileged, oceanview room)
- The ala carte restaurants are fantastic (the Japanese and Italian were our favorites, followed closely by the Tapas and Steakhouse; the Mexican was our least favorite)
- The grounds of the hotel are very well maintained and are beautiful
- Kayaks and catamaran rides are included
- Juan and Roberto at the Pure Chill Bar were fantastic and very patient with all the "tipsy" customers. :-)

CONS/SUGGESTIONS:
- All 5 outdoor pools close at 7 pm. It would be wonderful if they could stay open later, even to just 9 or 10 o'clock. It would still allow the staff plenty of time to clean and treat the pools, while allowing families to enjoy the pool for an evening swim.
- The buffets are mediocre. The breakfast selection lacks such things as cereal. Some items, such as pizza and nacho chips are not replenished frequently, which causes many guests to wait in line for them.
- Lack of music at the pools. It would be great if each pool area played music. Many people brought their own portable speakers and plugged into their iPods.
- Entertainment. I saw a few of the nightly shows in the theatre (which is inside). It would be great if there were some sort of outdoor stage or amphitheater where nightly entertainment could be held.
- Rocks on beach. The water is very beautiful - turquoise, with small waves. The rocks that you have to go over in order to get to the water are slippery and rough. I brought water shoes which made swimming in the ocean enjoyable, but I still had to watch my balance when entering the water. If you don't have water shoes, you could easily twist your ankle.

RECOMMENDATIONS:
- Xcaret. It is very expensive, but worth every penny. We loved it! You MUST swim in the underground river through the caves. It is an incredible experience. The water is crystal clear and comfortable. The international buffet is excellent! And be sure and go up in the scenic tower for an amazing view of the entire coastline from Cancun to Tulum.
- Tulum. Go in the morning when it is not so hot. Amazing archeological ruins from the Mayans. Amazing beach and ocean. Something both education and historical; definitely worth seeing.
- Dolphin Discovery. It is in walking distance from the hotel. This is one of those places where you pay to swim with the dolphins, manatees, and sea lions. We were under the impression it was a place where you could just go and watch the animals swim around (kinda like a zoo). If you don't want to pay to get in the water with the animals, then it's not really worth the walk down there.
- Rafts and Sunblock. Bring them with you!!! They are EXTREMELY EXPENSIVE at the hotel gift shops. For example, a raft was $24!!!! It was the same namebrand as you get at WalMart for less than $5. Sunblock was $45!!!! All the same kinds you would be for $8 or $9 elsewhere.

Room Tip: We were in Room 7033, and it had a beautiful view of the ocean and 2 of the pools. The a/c worked e...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear BFTinTexas,

We would like to thank you for choosing Catalonia Riviera Maya!

We truly appreciate your nice comments about our services and staff :)

We appreciate even more your suggestions. Keep in mind that we are going to evaluate every little detail and of course, we will put it into practice in the future.

Once again, we thank you for taking the time to give this positive feedback, and we really hope that you can choose us for your next vacations.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 31, 2014 via mobile

If you upgrade to "Privileged" you may have a more pleasant experience in terms of nicer rooms, better beach chairs, and access to two premium liquor bars....but I can't say for certain because I was an "underprivileged" guest and was restricted to those areas of the resort...and reminded of that often.

ROOMS: The standard garden rooms with a balcony have a decent view of the one pool area, but are lacking in terms of amenities inside. Dirty beat up doors, paint splattered closet mirrors, no alarm clock, one outlet (in the bathroom), and concrete beds covered in a sheet and one thin plain white blanket. When I removed my shoes upon arrival the white ceramic floors were covered in gritty sand. The walls and floors are paper thin and every movement can be heard by your neighbors. Luckily I stayed with a group of girlfriends so privacy in "that way" wasn't an issue.

FOOD: We stayed for 3 nights and were limited to 2 evenings of the nicer sit down restaurants. There are two buffets an indoor and an open air which seemed to serve similar choices. The food wasn't replenished as quick as it should have been and the stations where someone was preparing fresh food took a long time. My one friend waited at least 20-30 minutes for grilled chicken that she never got. We ate at the Italian restaurant and that was good. Our other choice was the Mexican and that was average. If you're looking for spicy "American Mexican" you may not enjoy this, but even knowing this the quality and presentation left much to be desired.

BEACH: Please DO NOT attempt unless you have water shoes. The rocks are dangerous!!! However, there was a BEAUTIFUL lagoon area with soft white sand to enjoy. The downside of the lagoon area is no bar nearby and back and forth jet-ski activity trying to get you to rent.

SERVICE: Several times I had to clear my own empty plate from my table at the buffet. We found one GREAT bartender (Manuel at the Tequila Bar) the others were mostly average, but a few just plain awful. No staff walking around taking orders.



  • Stayed July 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear MrsDudley2002,

Thank you for choosing Catalonia Riviera Maya for your recent vacations.

We are very sorry that we could not meet your expectations.

We will pass your comments to the proper departments and we promise that for your next stay we will show you that we have improved our services.

See you soon :)

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Pennsylvania
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 31, 2014

The Catalonia is a very nice resort. The grounds are beautiful. the restaurants are very well kept. We upgraded and Loved it. the room was beautiful, we don't spend much time in our room, but it was very nice when we got back at night. Yes the water is rocky, you do need water shoes, but once your out in the water it's okay. Food is good, some of the staff in the dinning area's could have been a little more helpful, but it is what it is. Over all the Catalonia is a very nice resort , keep in mind the things I have said. Beach is very nice as well which I forgot to mention. Overall I would rate the resort a 3.5 out 5 star.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear Mike t,

Thank you for choosing Catalonia Riviera Maya for your recent vacations.

We appreciate your nice comments about the Resort.

We hope you can give us the chance to visit Catalonia again and this time, we will give you 100% of satisfaction.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 30, 2014

Hello,

I have added a new group to Facebook for guests and future guests to share their experiences of the Catalonia. Please come along and join so you can share your photographs, opinions & memories of this hotel.

Catalonia Riviera Maya Guests Group

Thank you!

Stayed July 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear MissScotland12,

Thank you for share this information with us and all the guests!

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 29, 2014

My two girlfriends and I literally just came back from the Catalonia Riviera Maya. The price was decent and the pictures online look amazing. That is where it ends. The place basically pushes EVERYWHERE the idea of upgrading. I have been to a ton of all inclusive places and never ever felt like I was not as an important guest as another. Here at this resort if you don't upgrade you're told you can't go here and you can't do this or you don't have that. What is the point of booking an all inclusive if it restricts things you need to pay alot of extra money for. I found this place to be slightly below mediocre. The garden non-privileged room was super small and the AC in the room was not cold enough. We were also interrupted several times at our room to change out item in the room (ie: a basket that held the soaps in the bathroom). There were no extra towels when you needed them and they would not give us extra bottled water in our room when requested.

Room Tip: First floor rooms you hear EVERYTHING. Bring water shoes or you can't get into the ocean - har...
See more room tips
  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Riviera Maya, responded to this review, August 3, 2014
Dear BrendaLynn15,

Thank you for choosing Catalonia Riviera Maya for your recent vacations.

We regret that we were not able to meet your expectations.

We hope that you can give us the chance to change your point of view.

We remain at your service.

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 29, 2014

We returned from our visit yesterday and had a wonderful time. We arrived and were warmly greeted by the staff. There was a slight language barrier but, for the most part, they try real hard to accommodate those of us who speak English. We met people from several other countries (France, in particular), so I'm not too sure how easy it would be for them to communicate. I think they offered some sort of orientation, but it wasn't clear, so we figured most things out on our own. It only took us a day to get the lay of the land down. We are not drinkers, and we were with our 3 kids (11, 13, and 16), so it was more of a challenge for us than for some. We checked out the activity list and found soccer on the schedule for Wed. and Sunday. We went to the court and no staff ever showed up. Good thing we had a ball with us, so we organized a great multi-National game. We played 3 or 4 times (staff never showed) and we had usually 6 on 6 games. They had a small (indoor style) court at the archery range. We also took the Kayaks out and took a short sail boat trip. Other than that, we spent time ping-ponging, swimming, making sand Pyramids, laying out in the sun, and taking the bicycles out for a nice ride to the marina. The entire area is a gated community. We felt very safe biking around and exploring. The shopping areas are just too expensive, when you know it's dirt cheap outside the resort. Just be careful if you decide to venture out. Make sure you have a trustworthy guided outing. We were there for 10 days, so it was imperative that we have some off-resort time. We went to Xcaret and on a snorkeling tour.

Xcaret was beautiful, but very hot, too much walking, and really too expensive. We did enjoy the snorkeling river, but there are no fish to see and it is definately cold water. If you do go, don't get the buffet package upgrade. We went to the "Bar en Las Rocas" (something like that). The view was beautiful and we fed our family VERY WELL with 2 fajita platters and huge Pineapple smoothies for about $100. The buffet is $29 per person, so we saved a bit and no doubt had better food. If we were to go again, we would do Xplor instead of Xcaret. Xplor offers much more fun (zip lining, etc.) than walking and looking around.

The snorkeling tour was 2 stops (first was a public beach, but a guided tour which took us swimming with sea turtles). The second was a stop at Dos Ojos Cenotes. These are fresh water sink holes, which were beautiful and very refreshing. The tour took about 6 hours and included "lunch" (sandwich roll with some chicken spread type stuff). We spent about $430 for the 5 of us, but we felt it was worth it because we had an underwater video cam. We booked the tour at the booth on the beach.

DO NOT DO THE ROMANTIC DINNER: Here is the deal...We attended one of those Time Share type presentations. We knew what to expect and had nothing else going on that day, so it was no loss. We met with Eduardo Diaz, who was VERY nice. We booked the presentation at lunch and ate at one of the A La Carte restaurants. We actually considered doing the program, but it was just bad timing. Anyway, they gave us a $100 certificate toward the romantic lobster dinner, just for listening. We had to pay the difference, which was $30. The setting was beautiful. They only had 3 tables, which were situated down by the beach and the lagoon. We were the first ones there. It started with a nice shrimp cocktail, but then IT STARTED! About 3 completely clueless and loud families literally walked right between 2 of the $130 tables and plopped down their bags, towels, clothing, etc. Then they stripped down to there bathing suites and dropped there clothing for a nice picturesque background. Then they began splashing around and screaming while we tried to have our one moment alone. That lasted nearly the entire dinner. The food was good, except for the lobster cream soup, which was cold and salty. Remember we were early, right? Well the service was super slow! The waiter was nice, but he had to walk all the way from the restaurant to the tables for every course and didn't pace himself very well. The dinner took 3 HOURS! I kid you not, I could not see my main course when it arrived because it was so dark and the lighting was terrible. I had to feel the lobster out of the shell (they didn't even separate the meat). It was good, but very challenging. I hope there were no bugs on it! In the end I watched our waiter serve dessert to another couple who arrived 40 minutes after us, while we had been done with our main course for at least 30 minutes. I mentioned that to the waiter and he sort of chuckled uncomfortably.

BUFFETS:
The buffets were great for breakfast. If you have the Privileged status you can go to the A La Carte restaurants for a set number of visits, depending on your length of stay. We stayed 10 nights and received 6 visits plus one to the Tappas Lounge, which was also a nice dinner. For lunch, the buffets were good, but we usually chose the Bombaleo outdoor grill buffet. It was usually good food and near the pools and beach. Don't make our mistake and miss the Creperie from the beginning of your stay. It is located near the A La Carte Restaurants above the Las Brisas buffet and is included with your stay. It is a great place for dessert. The Mocha shakes are great for all and the crepes are very nicely done as well.

ROOM:
We had a privileged family suite. It was nice and we had no complaints. The AC worked well. It was hard to figure out when the room would be cleaned, but it was easy enough to work around their schedule.

POOLS/Beaches:
The pools and beaches were nice. Make sure you throw your towels out early if you want any shade. It seemed all the towels were out by about 7:30am. We were disappointed at the pool hours. We would have loved to have a late night swim, but the pools close at 6pm. I guess we could have gone for a late night swim in the lagoon near the romantic dinner couples.

SHOPPING:
They had a little market set up a few times while we were there, but most of the stuff is expensive and low quality, so we just didn't shop. They also have shops by the marina, but it was about the same.

SAFETY:
I speak enough Spanish to get by, so I spent time asking the locals about safety, police corruption, etc. I thought they were exaggerating when they said all of the police are corrupt. We left the resort at about 4:00am to go back to the Cancun airport (about 1 hour and 15 minute ride). I was talking with the driver (USA Transport) about police corruption when I saw red and blue lights flashing in the background. He pulled over and got out to speak with the officer. When he returned he told me how he paid the corrupt jerk $200 pesos to avoid getting a $900 peso ticket. He seemed to think it was a great deal. Let me be clear here...he was driving fine. I was absolutely appalled at this experience. What is even more upsetting is how the people just accept it. The Mexican people are good people, but the government is unbelievably corrupt. I later researched the possibility of complaining to the Play Del Carmen Police Dept. but, based on my inquiries, estimates place about 90% of the department involved in corruption. What a shame! Just be aware and make sure you choose reliable transportation and travel during the day if you can. For us, that was our only departure option for a non-stop flight.

Room Tip: It's really based on preference. Our room was on the first floor and away from the pools and th...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Catalonia Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Orbitz, Priceline, Travelocity, Expedia, TripOnline SA, Otel, Hotels.com, Agoda, Odigeo and Tingo so you can book your Catalonia Riviera Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

Owners: What's your side of the story?

If you own or manage Catalonia Riviera Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.