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“Great Resort, great location, good value” 4 of 5 stars
Review of Catalonia Riviera Maya

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Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico   |  
Hotel amenities
Ranked #12 of 15 Hotels in Puerto Aventuras
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
36 helpful votes 36 helpful votes
“Great Resort, great location, good value”
4 of 5 stars Reviewed March 16, 2013

The resort consists of two complexes, the Catlonia Mayan & the Catlonia Yucatan. Good layout don't have to walk far to get to where you want to be. The regular rooms are comfortable, clean and well maintained.

Our room is near the Catlonia Yucatan recption which backs on to the path that takes you to the other complex. Unfortunately this path is used by the delivery trucks bringing food to the resort. The trucks come at all hours of the day or night. If you are a light sleeper is could be a problem.

I am writing this review from my room at the resort, they have very good WiFi and it is free.

The food is good, selection and quality. The house wine is swill, you can get better if you are willing to pay $22 USD and up.

The beach is popular for snorkeling, with a coral reef with coral and fish comparable to what you would see on National Geographic.

The staff are very friendly, buffet staff can be hit and miss, Hiro was our favorite.

The resort is all about upgrading to their "Privileged" rooms, liquor, and meals. Al acarte dinning is no reservations they use coupons first come first served. Unless you buy a lobster dinner $35 you can have it at one of the al acarte's with a reservation.

Today is our last day here, we have enjoyed it and would recomend it.

Room Tip: Hotel does not take US funds at the desk but they will exchange it at the money exchange located ons...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 17, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (709)
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English first
Vancouver, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 15, 2013

I was pleasantly surprised by my first encounter at an all-inclusive, didn't think it would be my cup of tea but thoroughly enjoyed the relaxed atmosphere thanks to the fun loving and attentive staff.The restaurants were all great, even the snack bar which catered to the French fry crowd (even in Mexico?..give it a break guys!) had delicious ceviche and would gladly heat up a few tortillas for me to enjoy. Free hobie cat rides, and decent snorkelling made up for the somewhat rocky beach, which is in a protected cove, next to a lovely lagoon. Great marina within 10 min. walking distance. Truly a wonderful place to unwind!

Room Tip: Go for the upgrade when you check in, and save.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 17, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgetown, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

We worried about our rooms at first, but they were comfortable. The staff was really friendly, the food was great, tried the ala carte and the buffet. the Japanese was our favourite. Met lots of other people that had returned many times. Mostly at the beach, walked, swam and snorkled, and also hobie cat. The shows were first class, lots of places to hangout after dinner. Thoroughly enjoyed our visit and would return again.

Room Tip: the beds were comfortable, harder but we slept well,liked being back in the resort, quiet
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 18, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

Traveling to the Catalonia was a great decision for both the price and the quality. When we arrived we received drinks and were brought to our rooms which was spacious and very clean. The buffet always had a wide variety of food that would be able to accommodate even the pickiest of eaters. I was able to receive wifi while on the beach, which allowed me to facetime family members back home. The activities group were VERY energetic and got us to participate in many events. There is great spots for snorkeling which we gladly took advantage of. The marina is only a few minutes walk away and very convenient. We traveled to the marina almost every other day to look around the shops, watch the dolphins and just relax. My favorite night was the Mexican party night. The vendors were set up around the pool, tequila based drinks were in a pyramid, and the band was just awesome. I would highly recommend this resort to anyone. We had no problems our whole week.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 18, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

Great all-inclusive getaway. Excellent food (and we are foodies) from both the buffet and the ala carte restaurants. Service at the latter was extremely good. Entertainment going all the time. Service was extraordinarily friendly and welcoming. Clientele was very international with (estimating) less than half from the US and Canada, the balance from France and the rest of Europe. Rooms were in need of a remodel but spotless. Beds and pillows (flat as a pancake) especially. The entire property was as clean as any we have visited in the Caribbean. We look forward to our return but will definitely upgrade to a suite when we get there next time. We had no safety issues, quite the contrary, and even with bike rides into the heart of Puerto Aventuras, the trips never resulted in any run-ins with people trying to sell you anything.

Room Tip: Upgrade when you get there. Rooms nearer to the hotel bar and theater will be loud until midnight, b...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 17, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

Room: We stayed in a standard room with a kingsize bed.....it was clean, comfy bed and a nice view of the little bridge outside
Cleaners: The cleaners are great our room was always spotless, they leave little animals made out of the towels and one day they even put our washing into a bag.
Food: I'm a fussy eat but always found something to eat! You can eat at two buffet restaurants any time. However, there is a 'voucher' system for the restaurants....we stayed for 10 days and had enough vouchers to eat in all the restaurants more than once....we actually had a voucher left over, but when booking we were not told about this! There is also a wonderful pancake and milkshake place open in the evening and you don't have to use a vouchers for this!
Pools: We did not spend an awful lot of time in the pools...but there are several to choose from. There is a pool bar where there is someone there to sever you drinks throughout the day.
Beach & Sea: The beach is on a slight hill.....but it didn't make any difference to us. We didn't have to get up too early to get sun beds either which was nice....and if you find a spare sun bed and your not happy where it is the man who collects the cups/litter on the beach will be more than happy to move it for you.
The sea is a little bit rocky going in but we managed to find a spot we didn't have to go over any rocks...so didn't bother us! we used the snorkels a lot and there are lots of different fish to see!
Spa: I had a massage on the beach in one of the little huts....take advantage of the offer they do!

A few times a week they will have Mexican stalls and games....although the stuff they are selling is over priced! Best to take yourself into Tulum centre to go shopping....but then again you have to haggle with them!
For free you can use the snorkels for 1 hour a day, canoes for 1 hour a day etc.

Overall we had a great stay!!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 18, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lime springs
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2013

My husband and I took our first all-inclusive and first trip to Mexico at the Catalonia Riviera Maya and loved every minute of it! What could we find wrong when our Lomas Travel Reps meet us out the airport terminal and handle everything for us? When we arrived we were met with very friendly bellboys and drinks in the lobby!:) We were blown away by the banner on our door saying Happy Anniversary and the complimentary wine and dessert too. We decided to upgrade to a privileged room when got there and really enjoyed the upgrades.
Our favorite restaurant was the Bombeleo but the Mexican and Italian restaurants were also great. I don't believe that no one was at the pool bar to take orders from other reports I've read-- those guys work overtime and are FAST! Seemed like they were extremely hard workers to me . Our housekeeper Sofia was such a sweetheart, very kind and so thorough in her job. We experienced some trouble with our door not opening so I went to find a worker to help us out. He was easy to find and very helpful. While he was making connections with someone to fix the door, Sofia must have heard him while she was cleaning a nearby room and came to show us the "trick" to get that one to open and Bingo! we were in!
The nearby marina is a nice visit to make if you can. It takes only ten minutes to walk it. I had the incredible experience of swimming with dolphins and loved every minute of it! You are able to watch others during their dolphin encounter or watch manatees and sea lions play. My husband got some cute pics of 3 baby dolphins playing on their own.
My review would not be complete without saying how helpful the lady at the concierge desk was(can't believe I forgot her name!). We had purchased a cream from the pharmacy at the marina and well, because of our lack of Spanish we thought we better ask her to translate what was on our package. What we got wasn't what we hoped for and she called a pharmacy that delivered (on a sunday at that!) We received it within an hour and we were grateful! Should have gone to her in the first place.
The nightly shows were very good and appealed to a variety of people whether you knew the language or not.
We were impressed with how clean everything is kept here. You will notice even the chaise lounges are cleaned every night as well.
We hated to leave but we left with great memories of Mexico.In fact I'm thinking of our catamarand ride on warm waters while it's snowing outside.

Room Tip: building 7 had wonderful views toward the ocean on our patio
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, March 17, 2013
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

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