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“No problems” 4 of 5 stars
Review of Catalonia Riviera Maya

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Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Mz. 18 | Solidaridad, Puerto Aventuras 77782, Mexico   |  
Ranked #12 of 16 Hotels in Puerto Aventuras
New hampshire
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“No problems”
4 of 5 stars Reviewed December 3, 2012

This was our second visit to this resort. I know this is not the most luxurious resort in the Maya area but it has a lot to offer.
Service was very good. Very polite and friendly staff. The resort was nearly full but we rarley had to wait for a drink. Rapheal on the beach was awesome. Food was always plentiful and very good. Ala carte reastaurants were really good. The resort was very clean and our room immaculate. Entertainment was good and we especailly like Sylvia and Lupo in the lobby bar.
There was an issue with a line in to the buffet restaurant for breakfast and you had better get up early to claim a palapa. Sometimes you need a little patience. Do not forget a little tip here and there goes a long way.
Considering what we paid and what we received we got a great deal.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, December 4, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (676)
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White Lake, Wisconsin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 1, 2012

We stayed at the Cat from Nov 17 to the 24th 2012. This was our 4th visit to the Cat with the first ones that were great with great service, food and entertainment. This time I beleive will be our last with power outages and really strict dress codes at the Al A Carte's. We were not allowed access to a restaurant with a nice pair of dress shorts. First I don't come to Mexico to wear long pants in warm weather and second I do not come to Mexico to get mad on vacation. I have worn the same type of outfit for the four years that I have been going and no problems. Too bad because the workers there work very hard and try but for one person to ruin it and the management to be so stiff on rules. I will be going to another hotel that is a little more easy going next year.

Room Tip: Try for at least a second floor because of noise of foot traffic.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, December 4, 2012
Dear Valued Guest,

Thank you very much for your feedback. We deeply apologize if your stay with us was not a perfect experience

Starting with myself and all my colleagues and managers, we are disappointed to have not met your expectations during your stay with us.

I hear all your comments, and certainly we will take seriously your feedback and see possibilities to improve and make sure your next visit will exceed your expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 29, 2012

This is a wonderful hotel!
We upgraded to Privilege rooms, which were spacious, clean and well decorated with a balcony overlooking the garden and a sea view. (438) The buffet restaurant where you have breakfast and dinner if not eating A La Carte, was very nice with loads of choice of freshly prepared food, and had different theme night with entertainment sometimes. Our favorite Restaurant was the Steakhouse, followed by Spanish terrace, Tepanyaki and Mexican in that order. We didn't like the Italian - poor service and tasteless food. Having said that, the choice was tremendous!
All the staff are all trained to be very polite and helpful, a nice change from some places we have stayed at, and the excursions are fantastic - do as many as you can as they are really worth it! You can canoe, sail on a catamaran and snorkel for free too, and the sea is crystal clear with loads of tropical fish to see.
All in all, well worth the trip.

Room Tip: Do as many trips as you can. Tiip the staff well - they rely on it and deserve it! The Privilege ro...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, December 4, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branchburg, New Jersey
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 28, 2012

Ths is a huge resort that could use some sprucing up. The rooms could use some new paint and the beach area is really too small for the size of the resort. While there is a wide shoreline, a large portion of it is a rocky beach which is hard to get in and out of. While I was there, the resort was very crowded. There was almost always a line to get into the buffets??? The food was good enough but not gourmet. There is usually only one bartender at the drink areas so it can sometimes be a wait.Good spots are the gym which opens early and has new equipment. One day we were not able to find beach lounges as they were all in use. The theater shows were actually fairly good. This hotel is a 22.00 cab ride from 5th Ave. at Playa del Carmen so a shopping trip can cost a bit just to get there. You can negotiate cabs on the trip beck to the hotel.

Room Tip: People still put their towels on their beache lounges EARLY to get agood spot.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, December 4, 2012
Dear Valued Guest,

Thank you very much for your feedback. We deeply apologize if your stay with us was not a perfect experience

Starting with myself and all my colleagues and managers, we are disappointed to have not met your expectations during your stay with us.

I hear all your comments, and certainly we will take seriously your feedback and see possibilities to improve and make sure your next visit will exceed your expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cold spring mn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 25, 2012

We stayed at the Catalonia from Oct. 10-17. This was our 8th visit to the Catalonia since 2007. We've been vacationing in the Cancun/Riviera Maya/Cozumel area nearly every year since 1994 and have stayed at several resorts but the Catalonia is our favorite. This year we were a group of 11 and everyone had a fantastic time and no complaints.

Although everything is great at this hotel, it's the staff that really makes us want to keep coming back. I can't say enough about the friendliness of everyone, especially the bartenders and entertainment people. Most of the bartenders have been there since our first visit and actually remember us from year to year. Manuel, Jeramias & Luis are the greatest. The drinks are great and they will make anything you ask for. If you want the better alchohol just ask for it. I make it a point to tell them to go light on the booze cause they do go down really easily and they never let the glass go emty. Everyone at the resort is always very helpful and friendly. They go out of their way to make sure your stay at the Catalonia is a good one.

As mentioned earlier, the entertainment staff is fantastic and always have something going on. Water volleyball, beach volleyball, archery, arobics, pool games, the list goes on and on. They work hard to get everyone involved but if you don't want to participate they'll leave you alone too. Whether participating or observing it is always entertaining. Pita is escpecially crazy. The shows at night are by far the best of any of the resorts we've been too. At night we like to go to the sports bar to shoot some pool, get into a game of foolsball, play ping pong or just hang out. And for the night owls, the disco just gets going around 11:00.

The food in the buffet is better than most all inclusives, lots of variety, plenty of fresh fruit and salad choices and overall pretty good. If you don't want the buffet there are several alacarte restuarants to choose from. Our favorite was the steak restuarant and the Japenese restuarant. During the day and after 11:00 p.m. there's plenty to choose from at the snack bar too. Oh yes, I almost forgot to mention the LaCraperia Ice Cream Shop. They've got the best ice cream desserts and crapes. I think it's open most days from 5 p.m. - 11:00 p.m. Don't miss it!. Our friends did a romantic lobster dinner for two on the beach and had nothing but rave reviews.

Over the years we've stayed in all of the room categories from the suites to the standard rooms. This year we were in a superior room which was in a newer area of the resort, the shower was roomy and the room was very nice. My only complaint was that it was a little bit of a jaunt to the beach and pool area. The suites are very spacious and beautiful with huge bathrooms and the bed was comfortable so if that is important to you I'd definately recommend the upgrade. The garden rooms are older, smaller, and the beds a little hard but like the rest of the resort, they are impeccably clean.

The beach and grounds are immaculate, the grounds crew are continuously cleaning and maintaining it. We walked over to Dream's next door to the Catalonia and couldn't believe how much better the Catalonia property was maintained. There's hundreds of beach chairs on the beach and around the pools so getting one is never a problem, except maybe if you want to be under a palapa. The snorkeling is beautiful, especially if you swim out around the point.

If you want to go to Playa Del Carmen this resort is about 20 minutes away and 90 minutes from Cancun. Taxi ride to Playa is about $30 - $40 round trip so if you want to spend quite a bit of time in town this might not be the resort for you. Otherwise, it can't be beat for the money. I highly recommend it and have brought several friends and family members over the years. Most of them have returned or intend to do so. We are already planning to do a family trip next October and we will have a group of over 20. Thank you Catalonia for making our vacations so much fun and memorable.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 26, 2012
Dear SenoitaKatrina,
We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 25, 2012

I have absolutely no complaints about this resort. Everything was wonderful. The staff goes above and beyond to accommodate your every need. The hardest decision I ever made was deciding which drink to try next :)

The shows were great - especially the scary show (my favorite!) The dancers also go to the disco after the show to really get the energy going on the dance floor.

There are mostly couples at this resort (which worked out perfect) as I was worried there might be more kids since we went over Thanksgiving break. We did not meet any other Americans (except on the excursions) which I thought was really cool since I love learning about other cultures - and I could listen to British people talk all day!

The spa is great - we had an 80 min couples massage and then used the spa facilities a couple times during the week (great vapor room).

The food is great! We loved all of the restaurants - although we did not eat at any of the buffets for dinner. The romantic dinner on the beach was so very special - I was so glad to experience it.

I think I drank my weight in cappuccinos - yummy!

The rooms are super clean with turn-down service and cute little attention to details. Plenty of bottles of purified water so no worries there.

We borrowed bikes almost every day and rode down to watch the dolphins, manatees, and sea lion shows. I loved Chichen Itza - I learned so much from our travel guide.

I would recommend this resort to anyone who is looking for an amazing value for their money (I thought it was extremely reasonable in price).

The only bad part of my trip was having to leave :)

Room Tip: Top floor rooms will avoid any noisy footsteps above your heads :)
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 26, 2012
Dear Traci C,
We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.
We are glad you enjoyed your stay and happy to hear your comments on the staff and services provided here in the hotel. Thank you for your comments regarding the shows and entertainment, we look forward to providing you with high quality shows again when you next visit!
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle england
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 25, 2012

we have just spent 2 weeks at the catalonia and had a great time.All the hotel facilities were great plenty of things to do all day and night.lovely pool areas and a great beach.all the staff were very friendly and pleasent,especially jose and luis at the tequila bar in the evening giving us great service and entertainment.the lobby bar was also very good with lucio and misael serving us many cocktails.could not fault the food plenty of choice and many excellent themed nights.mexican night on a wednesday was excellent with tequila tasting going down a treat.the mariachi's were very entertaining and really got the mexican atmosphere.all in all a great holiday and already looking at returning there next year.

Room Tip: 4th floor on yucatan side was quiet and had a pool view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 26, 2012
Dear Robert S,
We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.
It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.
We are glad you enjoyed your stay and happy to hear your comments on the staff and services provided here in the hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Mz. 18 | Solidaridad, Puerto Aventuras 77782, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Puerto Aventuras
#11 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
#13 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

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