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“Loved it” 5 of 5 stars
Review of Catalonia Riviera Maya

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Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico   |  
Hotel amenities
Ranked #12 of 15 Hotels in Puerto Aventuras
Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Loved it”
5 of 5 stars Reviewed October 31, 2012

My friend and I stayed at the Catalonia Riviera Maya for 5 days in October 2012 and it was a perfect vacation. The resort is all-inclusive and has multiple pools, a great beach, many delicious dining options and amazing staff. It is about 20 minutes from Playa del Carmen, 30 minutes from Tulum and an hour from Cancun. It is located in a gated community that felt very safe and was up-scale. While the resort was very busy it is laid out in a way that made it seem as if it was only half full.

Arrival: When our shuttle dropped us off we were greeted by many smiling employees and a delicious welcome cocktail. Check in went very quickly and we were upgraded to a Privileged Suite. The bellboy brought our bags to our room and engaged us in conversation the entire time. All the staff spoke at least some English.

Room: The Privileged accomodations are set back from the pool area giving it a very quiet feel. Our suite was on the second floor of a 2 floor building and featured a living room with a pull out sofa bed and flat screen tv, a bathroom with his and hers sinks, a shower with rainforest shower head and a separate toilet area. The bedroom had a comfy king sized bed and a flat screen tv. There was a minibar that was kept stocked with bottled water, sodas and beer. The balcony had a sitting area and a large, deep bathtub. First floor outdoor tubs appeared to be a bit larger. The bedding was comfy, towels were huge and the bathrobes were a nice touch. Each room in the suite had air conditioning controls which kept the room nice and cold.

Dining: There are several dining options. Breakfast is served in the La Brisa buffet. The dining area is HUGE and the selection of food was very good. At breakfast they make crepes and omelettes in addition to the standard breakfast fare. Lunch time could be had at La Brisa or the snack bar which had everything from salad and fish to burgers, Mexican food and desserts. At night the snack bar turns into a very nice restaurant with amazing steaks. Dinner options were plentiful and ranged from Mexican to a Japanese steak house, a steak house, a crepe bar, Tapas Bar (for Privileged guests) and others. Portion sizes in the dinner restaurants were perfect.

Drinking: There are bars all over the resort. The swim-up bar in the pool is open 1000 - 1730 and has some of the best bar tenders (Thank you Gregorio, Jose, Juan and Ariana) who remembered my name and never let my cup go empty. The bar in the Bamboleo snack bar is walk up and also has waiters that circulate around the pool to deliver drinks. Abuelo bar is open at night as is a bar on the opposite side of the main building from the swim up bar.

Activities: The resort has a FANTASTIC group of staff who facilitate activities around the pool thorughout the day. Dance classes, spanish lessons, massage lessons, silly games, ping pong tournaments, water polo and many others. All ages were encouraged to participate and the staff was great with the younger kids, making sure they were included too.

Beach: There is no shortage of beach chairs here. Many people seemed to get to the beach early to leave their towels and kind of reserve their chairs. The beach on the left side of the resort by the lagoon is sandy and the water gets deep enough to be able to swim and snorkle. There are some reefs off this beach with fish of all kinds. When I went snorkling a school of large fish circled around me. It was amazing. The beach on the right side (facing the ocean) is rockier and really calls for swim shoes. There were plenty of people kayaking, snorkling and swimming.

Other things: There is a disco, a spa and a theater with shows. I did not go to the theater but I was told by other guests that the shows were excellent and it was well air conditioned inside.

Bottom Line: This is a fun, well planned out and family friendly resort. The staff is warm and welcoming and it is obvious that they enjoy their jobs. The clientele was very diverse; Russians, Canadians; Americans; British; Australian and more and despite the diversity everyone acted as though they were old friends. I found myself making fast friends with so many people. The age range was little kids to senior citizens and everyone was respectful of other guests. I got the feel that this is not a spring break type resort.

I will absolutely return to Catalonia Riviera Maya as soon as time permits. This was by far my best vacation experience ever!

Hint... A small tip goes a long way. The service is outstanding to begin with but we still tipped our bartenders, house keepers and waiters which got us extra attention and even better service. These folks work very hard.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 11, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (694)
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English first
McConnelsville, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2012

We loved our stay at The Catalonia Riviera Maya! Our room was one of only about 12-16 ocean front rooms on the property as was well worth the minimal extra charge. Food was good, Pure Chill Out Bar was awesome as well as the swimup bar at the pool nearest to our room. Activities during the day as well as the spa if you so choose. We missed the shows at night because we were too exhausted from enjoying ourselves on the beach and by the pool during the day! Only negative was the very rocky beach upon entering the water which was not a great drawback for me because I'm not a water person. Don't forget to tip bartenders and dinner waiters and you will never want for a cocktail! Would definitely recommend the Catalonia.

Room Tip: Definitely ask for an ocean front room!
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 11, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Valley, Minnesota
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 29, 2012

We had a wonderful experanice ath this hotel. Alot of things to do and you didn't have to look for beach chairs. Drinks were good, bartenders were great. Food was good also. Beds were great. Not too far from Playa. About an hr from the airport.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 11, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2012

We came here for our daughters wedding on the beach and our group of 30 had a wonderful time. The entertainment staff works very hard and did many fun things that we still talk about. Food was ok and the booze was alright also. We would hit the beach early and the pool in the afternoon.

Room Tip: Upgrade to a suite, you won't be sorry
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 11, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 26, 2012

Just returned and a great time we all had.
The hotel was very clean with helpful happy staff and beautiful gardens.
The food in the buffet was very good and the Steakhouse,Japanese and Italian were excellent not to forget the Creperie with the milk shakes and Cappuccino coffee drinks.
The pancakes were great with savoury and sweet and choice of ice cream,banana splits mmmmm.
Both pool areas were good with a quieter pool and bar or the more noisy with the animation team organising many games and karaoke.
The Chill out bar on the beach was nice to relax at with a few cocktails and shots to enjoy.
The sea was lovely and warm with a few rocks in places when you walked in but you don't need water shoes as we took ours but did not use them in the sea.
The marina a 5 minute walk away was nice but a bit quiet as out of season but it was great to see the dolphins and manatee.
We played golf in the resort which was only another 5 minute walk away which we thoroughly enjoyed but we were glad to have a buggy as it got to midday and rather hot.
We went on trips to Coba and Tulum to enjoy the culture and had a night at Coco Bongos which was a late one but very enjoyable.
We used the local bus to go to Playa Del Carman and do the shopping thing we men have to do which was not as bad as I thought it would be as some shops were duty free with decent clothes and gifts compared to most holiday places.
Would we go back, YES and would recommend to our friends
Once again many thanks to all at the staff at the hotel for making our holiday so enjoyable and the people we met also as they all seemed to be enjoying themselves with no complaints although the lovely weather did do a lot to help us all have a great holiday break.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, November 11, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglas, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 26, 2012

just stayed here 10 -10 -12,two weeks of being looked after by the best group of people you could meet .they go out of there way to make sure you are happy.nothing is too much for them ...id like to say a big thank you to them all.the animation team are also fantastic they start to play games in the morning and are on the go till late at night great shows you could sit through time and time again.we upgraded our room when we arrived and it was well worth it...nothing wrong with the basic room,but the extras make it just that bit better.i have no problem in recomending this hotel and look forward to going back again

Room Tip: we stayed in room 6144 seconds away from lobby and and restaurants nice and quiet with a balcony th...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, October 29, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 25, 2012

We just got back from a dream vacation (10/09-10/21) and we have NOTHING to complain about this resort! I don't know where to start, but let me begin with clearing up any negative reviews we read prior to our trip. The grounds are beautifully maintained and the staff is beyond helpful and friendly! We were treated like "kings" and everyone saw to it that we received the best possible service. The resort itself is located a little over an hr away from the Cancun airport, but an easy ride with the prior booked transportation. We were greeted with an exotic cocktail and check in was a smooth transaction. We had upgraded to a superior room (which I highly recommend) before our trip and it was spacious, clean and comfortable. Best part is...we stepped out onto our balcony and had a fantastic view of the carribean ocean. The resort offers vouchers (depending on your length of stay) for their specialty restaurants and we tested ALL of them. Food quality, service and decor was excellent and we enjoyed the various cuisines they offered! We also had no complaints re their buffet! Every day they had a different themed night and the food quality was great. There was ALWAYS fresh salads, fruits and fresh cooking stations to grill up whatever was offered. Chicken, beef, pork, fish and much more! We live in Vegas and have sampled MANY buffets and some can't even match the quality and choices offered at their buffet. Even the pickiest people can find something delicious to eat! The bar staff was great and they even served us drinks right on the beach! Anything we asked them to mix was served to us! This was our first time in the Carribean and we've traveled to many all inclusives in Europe (Mallorca, Menorca, Ibiza etc)...it was one of the best we've ever experienced! The ocean was like stepping into a warm bath tub! It was beautiful (not too wavy except on stormy days) and the fish we observed when we snorkeled was great. There's also a nice lagoon on their property so those afraid of the ocean can easily swim in this. Yes...the reviews re the rocky waters is true! You either have to step around the coral rocks or wear water shoes (we did so and had no problems)! Once safely in, your surrounded by the amazing sea life (we even had a sting ray swim by us one day)! The free water activities offered are an added bonus...snorkel gear, kayaks, wind sailing. We also enjoyed the free bikes they offered and we took daily trips to the close by Marina. The Dolphin Discovery is located there and you can see (free) dolphins, seals, manatees etc. Of course you can do various tours too (which you can book either before your trip or directly in the hotel lobby). I can recommend the Chichen Itza and Coba/Tulum tour. Pick up and tours themselves were well organized. Tennis courts are also available and their daily and nightly entertainment staff work hard to make your holiday a fun experience. They also have vendors set up during some evenings so you can bargain with them when it comes to purchasing your souveniors. We recommend to tip all the hard workers every now and then with a dollar bill and a smile...this isn't required, but does go a long way! We definetly recommend this property and are hoping to return soon! Thanks for a great vacation!

Room Tip: I recommend to upgrade to a superior room as these have been renovated and offer free safe usage and...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, General Manager at Catalonia Riviera Maya, responded to this review, October 28, 2012
Dear Valued Guest,

We would like to thank you for your feedback about your recent stay with us, being of the utmost importance for us and our main source to improve our facilities and service.

It's a pleasure to know that you had a good time with us and you will keep a good memory of Mexico and our Hotel.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.


Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

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