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“Excellent place - especially for the price” 5 of 5 stars
Review of Catalonia Riviera Maya

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Catalonia Riviera Maya
3.5 of 5 Resort (All-Inclusive)   |   Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico   |  
Hotel amenities
Ranked #12 of 15 Hotels in Puerto Aventuras
Washington, DC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Excellent place - especially for the price”
5 of 5 stars Reviewed August 1, 2011

This is definitely a family-friendly place, though we would happily go back as a couple. Service is truly very good, as others have noted. Small tips are well appreciated, and increase the service effort from very good to outstanding. Our 5 year old visited the kids club twice and loved it (and the kids theater at night). Food - only did the buffet, which struck me as better than average all-inclusive resort fare. Yes, the beach is not the best if you want to go swimming, due to the dead coral and rocks. Everything said about feeding the fish in the lagoon is true; this is a fun activity especially for kids.

Biggest complaint - extra charge for the in-room safe: this has never been the case anywhere I have visited in the caribbean. I took a previous poster's suggestion and carried a small lock which I used to secure a compartment of my suitcase, and never had any problems.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2011

I am not going to spend a whole lot of time discussing the dining experience for this resort... As we did not go in hopes of eating at every moment while we at the Cat! With this said, the most enjoyable meals were at the Steak House and Creperie!!

First and foremost, just because you have paid for an all-inclusive resort does not mean the staff works for free! Please bring money and tip these people who are working their tails off to ensure you have a great time! I know it made our experience that much better when we tipped these people for their services!!

Our arrival at this resort was very nice and refreshing as we were greeted with many welcomes and a very refreshing beverage, yummy!!! The check in was very smooth and we were taken to our Privileged suite, which was amazing!! Very nice and modern! Our bed was very comfortable and inviting!! We had planned ahead of time to have a privileged room, but were very pleased to receive an upgrade to a better room! The private tub on the patio was very nice! No complaints about the accommodations!

The beach is very beautiful and well kept! Get to the beach early if you want a chair under the shade! The beach is perfectly located to the resort, so if you want to step up to the the Chill Out Bar to grab an adult beverage, it would be very easy to do so! The water is very nice and filled with fish!! And, at night we saw numerous children catching sand crabs!

All in all, we were very pleased with our experience at this resort! If you plan to visit, spend the extra money to get privileged accommodations! Many of the complaints that we have read regarding this resort were unfounded, but if you go to use the internet (why would you? you are on vacation!), expecting gourmet food (this resort is not the French Riviera) and expecting to be treated like you are a royal dignitary, I would recommend you stay at another resort! The resort staff were very pleasant and did an amazing job keeping the resort in prime condition! I would love to come back to this resort and stay once again!!
Cheers

Room Tip: Go with a Privileged Room!
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rock Hill, SC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 31, 2011

I have stayed at many all-inclusives. This was a 2 or 3 star resort at best. The food was of very poor quality and trying to get into one of a-la-carte restaurants was time consuming and if you could even get a reservation (and many did not and were complaining quite a bit). We did get into 2 of the a-la-carte restaurants but the food there wasn't very good at all except for the Japanese restaurant. I ordered drinks from the bar from the beach on 3 occasions and was brought a drink once so after that I stopped trying. The quality of the soft drinks were as bad as the quality of the alcohol. The grounds are well kept and most of the staff were excellent but the very poor food quality would keep me from staying there again. Plenty of other much nicer resorts in the area to choose at similar prices who do care enough about their customers to ensure they have a nice vacation. Those that marvel on here about the food are all wrong - the buffets had the same food pretty much each night and on Wednesdays all you can get is Mexican and the a-la-carte restaurants are closed. Very bluntly - the food was BAD! A resort that bills itself as a 4 or 5 star should have a computerized reservation system making it easy to reserve a restaurant. Instead you have to get up at 8 a.m. and stand in line for 30 minutes to TRY and reserve a restaurant and most times you're told they are already booked up - even though when you pass by these restaurants at dinner time the are only half full. The management of this property and/or the owners dupe people into believing they get all these restaurants when in reality of the 3 we were to get - we only got into two due to the others being "full" when they weren't full at all during dinner. Again, a 2 or 3-star property that is about an hour's drive from Cancun Airport and not worth the drive. Would NOT stay here again and on my return will stay in Cancun or somewhere closer that IS a 4 or 5 star resort.

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  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 30, 2011

While we would likely not return due mostly to the experience of trying new resorts, and while we certainly had a wonderful family time while there, there are caveats to a recommendation for this resort. Overall this resort has some great strengths but also some weaknesses that (for us) balance out.

Strengths are the staff, food quality, number of bars/restaurants for the resort size, activities, location, grounds, and suite quality.

Weaknesses are the drink quality/service, weak Wi-Fi, dinner reservation system, excessive vendor activity onsite, lack of ample play-in-the-surf beach, theatre comfort, weak ala carte dining experience, and occasional staff indifference.

We booked through Cheap Caribbean and everything was just as desired – flight, reservation and hotel transfer just as booked. Olympus tours (transfer) were excellent (fantastic customer service communications, onsite staff). We did not book any extra-resort activities. We booked a Privileged Suite (2 adults, 2 children) for 10 nights. We stayed on the Mayan Riviera side (vs. the Yucatan side).

Staff: The jewel of this resort is the Animation staff – they are amazing and work non-stop to maximize your fun. They lead all the pool and beach activities, most of the sporting activities, and the nightly shows. They are very talented, are not pushy about participation, helpful, and friendly/courteous. The housekeeping service was flawless. Most of the general and ala carte dining staff are excellent and very friendly. Most speak enough English just fine (we tried to speak Spanish to the best of our ability) and are polite/kind. The only general staff recommendation I could make is they might routinely let the guests go first – we were cut off in the restaurants and grounds with indifference well more than once. The unsmiling staff in the nicer lobby shop might not shadow the guest so intently. We were nicely dressed (and behaved) yet I got the feeling they were just waiting for us to drop something or to leave. Had we felt more welcome we might have bought some of the nicer jewelry my wife was looking at in there. But overall the Staff is A rated (Animation A+!)

Check in/out: Great. Our luggage was well cared for while we did both. Welcome drink. Check-in staff might have a more accurate knowledge of various amenity open/close times (i.e. when the gym, pools open and close) so just double check if timing is critical. Bellhop did a great job welcoming us to the room. Essentially flawless and very quick.

Room: Outstanding with just one notable weakness. Very clean and spacious, very nicely decorated. The master bed was very comfy. Bathroom facilities were excellent. Fridge, TV, coffee maker, AC, safe etc worked great. Our unit was ground-level and came with a very large patio with table, chairs, lounger, and outdoor tub. Lots of towels. The ‘mattress’ on the sleeper sofa is woefully thin. It is more of a pad. The girls did not sleep that great – they would migrate into our bed - we were expecting a far more respectable mattress for them. Both cards stopped working simultaneously, exactly a week after we got there – they re-charged them no problem. The rooms are very quiet you won’t hear your neighbor. Had dual sliding doors with up/down fasteners. Housekeeping kept the fridge full and clean by noon. She made towel art every day. And turndown service every night. I did not see or detect any room service.

Grounds/Resort: Very well kept and beautiful. We liked that they don’t have many people working in visible areas during the day. For us it was perfectly spaced not too big not too small. We felt safe – there are security staff walking about all the time. The resort proper is contained within the security-regulated area of Puerto Adventuras. Directly adjacent is Dreams and a (nice) residential condo/home area. The Wi-Fi is abysmally weak in signal. They seemed to have several networks available and you can see the antennae about the resort. The ‘strongest’ signal is at the Pure beach bar. The most consistent at the lobby. We were lucky to get 1 bar. I stood 20 feet from the antenna at the Bamboleo and could not even get one bar. They have a single internet access computer for the Privileged guests. One morning I went there and told the lady I was there for the computer. She welcomed me to have a seat. 15 minutes later twiddling my thumbs I asked why I was not being allowed to use the computer and she said it was broken. Info that would have been welcome at the first! Also, it seemed every 2nd or 3rd evening they allowed in a host of souvenir vendors. Once a week would be more respectable. They position themselves at walkway bottlenecks. We could rarely pass without them making some persistent invitation to view their wares. It got irritating fast. We bought a few small items from one lady as she was gentle and non-pressuring. One particular item went from 18 to 15 to 12 to 10. We bought it. The exact (precisely) same item at the large, well-stocked Cancun airport gift shop was 9. Oh well! Most vendors would not bargain from clearly overpriced positions – waste of time. There are spray paint artists who come and do paintings – they are interesting and we bought one. We also bought some items from the lobby souvenir shop (they do not take USD).

Activities: Excellent! We did kayaking, Hobie Cat sailing, archery, pool volleyball, Bocci ball, snorkeling, etc. They made it simple to engage in these activities – for the Hobie you make the reservation in the morning for some time that day. One of the 2 guys then takes you out for ~20min on the Hobie (you just enjoy the ride). In the late morning through noon, then 3-5 there was always something very fun going on at the main pool. Water aerobics, dancing, contests, fun shows, trivia, games, karaoke, etc. We found this to be a lot of fun and broke up the sun bathing/swimming. The Animation Staff really make the resort a whole notch higher.

Bars: Tasty (but weak) blender drinks and the beer was fresh. Showcased labels were middle shelf. They would make your drink with whatever you saw/called otherwise the house brand. Tequila selection was not bad. In general though, the drinks were weak on alcohol and ice unless you asked for more of either. We’d get rum and cokes with so few ice cubes that we never finished more than half of it. Did not use the lobby bar (there is a nightly musical act as well). Margarita bar is a walk up/swim up bar on the Mayan Riveria side (also has the highest density of ‘mirthful’ patrons). Grill bar – this is the other main bar that serves the main pool area. Ok drinks. Those guys work non-stop everyday. Generally in smiling moods. Tequila Bar (Yucatan) is the best bar in the resort! Those guys are so friendly and make great drinks – really eager to make you happy. Beach bar was also fine. There is a bar serving all of the restaurants and one in the theatre. There is very limited poolside drink service - one person covering the 3 pools and beach area of the Mayan side and she seemed far more tasked with picking up empty cups then taking new requests. In 10 days at the pool were asked once if we wanted anything. Having recently stayed at the Moon Palace, Bahia Principe, and the Iberostar we found the (basically absent) poolside drink service, quality (ice and booze in cocktails), and selection (some higher shelf labels would be welcome) to be unsatisfactory for us.

Restaurants: Great selection and seating in the main restaurants for the size of the resort. Food seemed fresh most all the time and none of us felt ill at any time in our stay. Main buffet has a very nice selection of items B/L/D. At breakfast the selection (although nice) hardly changed. It varied a bit more at lunch. There was a nightly theme for dinner. These were all very nice except the Asian (Tuesday) night which was quite disappointing. We were in general pleased with B/L in the main restaurants. We did not use the Bamboleo grill for lunch; we ate lunch at the main buffet. The Japanese was fine (less show than you might expect but food was tasty). Tapas was excellent – best quality food of the resort. And best view too! Steakhouse was fine – it’s at the Bamboleo grill it was not great but not bad. The Italian (which was our last night) was entirely disappointing. We sat at 7 and you can choose from a selection of appetizer, soup, salad, pasta and main entree. They had 2 waiters covering the smallish dining area. Our main entree came just before 9 (let alone dessert) and the dinner we had been waiting 2 hours for was the wrong entree for all 4 of us. When I raised this with the waiter he just said ‘it’s ok’ and quickly moved on – no apology or attempt to clarify. Creperie is excellent! They have crepes, ice cream, shakes, café etc in the evening. We did not try the Mexican. Not all restaurants are open each night. The reservation process was frustrating. The coming week’s reservations begin Sun 8am. As date and time availability is limited, naturally you want to book that morning if you can. We waited 80 minutes to make 3 reservations. There is one person who (doing the very best she can) sits at a table at the beach bar and by paper makes your reservations. The grill should have more readily visible/available paper plates for taking food out into the pool/beach area (which it serves) – there were only the hard kind and on many occasion I heard them tell people “it is not possible” – they mean you have to use a paper plate (which they didn’t leave out). You’ll read many places at the resort that casual elegant attire is requested at the ala cartes. It should be required like it is at other resorts. My wife and daughters always wore dresses or skits and I brought Dockers and collared shirts for dinner. Perhaps half or more people complied with this. But, they also were seating people in shorts and T/tank tops. One person was in a wet-looking T-shirt and swim trunks and they sat him (Steakhouse ala carte). There was minimal visible effort to uphold a dress standard at reserved dining. It cheapened the ala carte dining experience.

Beach: There is surely ample beach for sunning with lots of palapas. There is limited play-in-the-surf beach. Basically the resort sits at a coral lagoon, which is very beautiful and perfect for snorkeling. The beach at the waterfront is very rocky – you’re basically either relaxing on the beach or out in the lagoon – kids can’t really run back and forth out of the surf. The lagoon is outstanding and there is an area where fish aggregate and swim around you (particularly with some bread in hand!).

Shows: Excellent – very entertaining. They really give their all in these presentations. They start ~930 through 1030. The theatre (and indeed the lobby bar/photo store area outside the entrance) get oppressively hot and the seats are not entirely comfortable. But the shows are worth it. There is a beach party one night that basically starts moving when the show lets out. We did not go to the disco.

Room Tip: Met people there who called ahead and arranged specific building location
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apalachin, New York
Top Contributor
322 reviews 322 reviews
15 hotel reviews
Reviews in 79 cities Reviews in 79 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed July 29, 2011

A nice resort. We had a deluxe room, updated furnition and bathroom. Our end of the building room balcony not have much of a view as there was a six foot solid wall and we had some A/C problems. The desk sent someone but they could not get fhe A/C fully working. We asked for a first floor room and got one the next day and they had a great patio, though this was a standard room and need some updated, specifically the bathroom (they resort was in the process of upgrading all the rooms.. Very tropical setting, main sidewalks are surround by great tropical grounds and because they use foggers, the bugs we under control. The beach was fantastic one the most beautiful we have seen and much room. We never had a problem getting a chair.

The resort is not 5 star but is more than adequate. The food is very good and we had no problems getting reservations at the "specialized" restaurants. The Tapas restaurant was great. The buffet was very good several stations and very easy to use for breakfast or lunch.

We always tip ahead and the staff seem to give you a little extra when you do this.

Pool area was average for a resort but the beach area well made up for this. The beach is rated as one of the top 10 beaches in the world (by one travel magazine) and when you are there you will see why it has this rating. You can walk for miles up and down the beach.

Service was very good and we had no complaints. We went a little off season and the staff seemed to have a little extra time to share with you.

Look for some of the day trips, the ruins at Tulum is a must and you can go swimming there!! Playa de Carmen is a good day trip and any of the eco-parks are great if you are into that.

Overall a very good experiance, again not a 5 star but still a great bargin for the price.

Room Tip: Get a deluxe, the furniture is better and the bathrooms a much better. Forgot the end rooms on the...
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  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Windsor, Ontario
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 29, 2011 via mobile

Must say nice resort for the money. Location was far from the airport which we didn't like. Of you don't upgrade your rooms you will not get fridge full of booze, pop, and water. Wifi was not available in the rooms like it was supposed to be. But it was free where you could get service in the lobby area. Property was very nicely kept and restaurants were good. Lots of food to chose from. Specialty restaurants were awesome. Lots of pools for swimming. Beach was very rocky abd we couldn't really swim at all in it. Lagoon was beautiful for swimming with lots of fish to see. Bd careful of the jellyfishin this area.....there were tons that resort should of got rid of. Very close to Puerto Adventuras where you can spend the day with the dolphins, marina, shopping, restaurants, etc. All in all this property was great for the $. We really have nothing to complain about. Only fat drive from airport 1 1/2 hr.....abd expensive cab ride to town Playa del Carmen. And when you arrive they will ask you to upgrade abd when you see the Priveledged room youvautomatically do.....for $30 per night. If you don't mind that then we recommend this resort. Probable rate it 3.5 star.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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York, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 29, 2011

Pending review
“Lovely holiday. Would recommend this hotel.”

We stayed here from 10-25 June with our son aged 10.
We arrived after a 10-hour flight and 1.5 hour drive to the hotel to be met with a cocktail and cold flannel and very friendly reception staff. We enquired about the upgrade as we cannot book this in England and asked to see a standard and an upgraded room. We were taken by a very friendly bellboy and shown both types of room. The standard room was nice with two double beds but we thought the upgraded room we saw was a bit gloomy and only had one kingsize bed - we didn't pay £1000 for our son to sleep on a camp bed - so decided to stick with the standard room. We definitely didn't feel pressured to upgrade at all.
We were shown to room 436 on the Catalonia side which was nice but the air con wasn't very good so I went back to reception and spoke to Alfonso. He advised us to go have a wander and return in an hour which we did and were told that they couldn't fix it so he showed us to another room - 4135 on the Yucatan side - all I can say is WOW!! we must have had one of the best views in the hotel!

Food
We found the food to be OK - we ate in the Las Brisas buffet mostly (They opened El Mercado a couple of times but it seemed to be very disorganised in there) and there was always something you could find to eat although, in my opinion, you wouldn't knock anyone over to get to it. There is an omelette and crepe station at breakfast and a grill for meat and fish at lunch and dinner. The themed nights were a bit of a laugh for us as it was just the same food but with different flags decorating the buffet! We LOVED the creperie and went there every night for our desert. It is not open on a Weds or Sunday which we definitely think it should be. Have to mention LUIS who was really lovely and we looked forward to seeing him. The Tropical and Chocolate Lovers crepes were to die for!

Drinks
We aren't big drinkers on holiday but we did try a few of the cocktails and they were very nice but definitely low on the alcohol front - I could have drank them all day and not even felt a little tipsy! Our son loved the non-alcoholic cocktails. We loved the chill out bar early evening - it was great to sit there and relax and take in the gorgeous view.

Pools
Very nice pools - we tended to stay by the pool on the Catalonia side. Lots going on and the entertainment crew keep things going. They have the balance right though and welcome people joining in but don't pressure you if it's not your thing. The pools do tend to get very warm by about lunchtime though.

Beach
Lovely beach, especially at the lagoon side. We loved the lagoon, it's full of fish and we spent a lot of time snorkelling there. We loved trying to spot the Queen Angel and French Angel and managed to do so a couple of times but they were very elusive! There were a lot of Medusa jellyfish around while we were there so make sure you wear watershoes.

Kids Club
A special mention goes to TANIA and SUEMY who run the kids club. They were fantastic and our boy Ciaran absolutely loved going - in fact we had to beg him to spend time with us during the holiday as if he had his way he would have lived there! Thank you girls, you were brilliant.

Entertainment
There were shows every night put on by the animation team. They were fine and they tried hard. They lasted an hour from about 9.30.

Out and About

This is our third visit to Mexico so we revisited some places we loved such as Xel-Ha and visited others for the first time. We went to Tulum by taxi - it was OK but I would definitely suggest going very early or very late as it was extremely hot and there is no shade at all and also to pay that bit extra for a guide. We got some fantastic photos there though as it is very picturesque. We then went to Akumal Beach. This is picture postcard - white sand, turquoise sea - we just put our towels under a palm tree and had a fabulous day. There were loads and loads of sea turtles and it's almost impossible not to see them while snorkelling! We went on an excursion to Sian Kaan Biosphere but were very disappointed - a 12 hour day and over a third of that consisted travelling down a pot-holed road in a jeep with nothing to see. We actually complained and got a refund because it wasn't how it was described to us.

Overview
A lovely, friendly, extremely clean hotel where you can do as much or as little as you choose. The staff are wonderful and we would definitely recommend this to anyone.

Stayed June 2011
Value Sleep Quality Cleanliness Service
Ask debbievq about Catalonia Yucatan Beach

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Catalonia Riviera Maya

Address: Avenida Xcacel Lote 1 Plano 2 Manzana 18 | Solidaridad, Puerto Aventuras 77783, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#11 On the Beach Hotel in Puerto Aventuras
#12 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Catalonia Riviera Maya 3.5*
Number of rooms: 423
Official Description (provided by the hotel):
Catalonia Riviera Maya is situated in the peaceful ambience of Puerto Aventuras, located directly on the beach of the beautiful Mexican Caribbean and in the heart of the Mayan Riviera. The white sandy beaches, crystal clear water, a great marina with restaurants and bars at a walking distance as well as a 9 hole golf course makes Puerto Aventuras a place that stands out, a place for those looking for the authentic Caribbean. ... more   less 
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Also Known As:
Catalonia Riviera Maya Puerto Aventuras, Mexico
Catalonia Hotel Mexico
Catalonia Rivera Maya
Riviera Maya Catalonia
Hotel Catalonia Riviera Maya
Catalonia Riveria Maya
Catalonia Riviera Maya Resort
Catalonia Riviera Maya All Inclusive
Catalonia Mexico

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