We travelled to EDSS in September 2010 with 13 of our friends and family for our wedding. I have absolutely no regrets! It is simply the nicest hotel I have ever stayed in.
On arrival at the hotel, we were seated on depp comfy sofas, given a cold towel and a glass of champagne each. We were checked in very quickly and myself & H2B were given details to meet our wedding coordinator the next day. This process took 15 minutes to get all of us checked in! We were then each taken to our rooms on golf carts and our luggage followed within minutes.
On walking into the suite, I was taken aback. The room was enormous, the bathroom was enormous, the bed was enormous and the jacuzzi was enormous! We had a swim up suite as part of our package and I would highly recommend it as we could get straight into the pool and over to the swim up bar. The bed was so comfy with a deep matress and adequate pillows. The bathroom had a large walk in shower and his & hers sinks. There are robes in the rooms and slippers too which were both very comfortable. I have read comments on here about the air conditioning being insufficient. We found it more than adequate and not at all noisy (so did all of our guests). Towels were changed daily and the in room toilettries were very nice! All of our guests stayed in garden rooms and they were all very pleased with their rooms. The only thing I would recommend is filling the jacuzzi once and run it before using it as a couple of our guests found some hairs coming out of the jets on the first use. We all had a different towel art in our rooms every day which was lovely.
The grounds of the hotel are immaculate and it doesn't matter what time you walk around, there is always staff cleaning, tidying and gardening! All the staff are so so friendly and always say hi to you when passing. .
I am going to break my review down now into the services and areas we used so that I remember to get everything in:
Beach - I have seen a lot of complaints about the beach on here. Yes, there are areas where the beach is shingly but it sits on a coral reef - what do you expect?? There are also areas on the beach where the sand is very smooth and golden. Yes, there are sand bags in the sea around the hotel, but speak to the staff and you will find out that these are a result of the damaged caused by Hurricane Katrina (so too is the fact that half the pier is missing!). There are more than adequate beach beds. We were there in peak seaon and never had an issue getting one of the large double beach beds or individual sunbeds. There is a lovely lady (whose name sadly escapes me!) that walks along the beach and around the pools all day serving drinks and cocktails, which is lovely as you don't even need to move to go to the bar! Beach towels are available from V Aquatics on the beach, where you can also use the snorkelling equipment or take a kayak out for a ride. The V Aquatics guys are really good fun and I would recommend the snorkelling trip which leads you a bit further out onto the reef.
Pools - the pools are kept just as clean as everything else in this hotel. There are swim up bars at all of the pools. If you go to this hotel you must visit the central swim up bar (where they hold the yoag class every morning - recommended!). The bar man here, Israel, is exceptional. He got to know us all by name, knew what our preferences were and even made up some fantastic cocktails for us! Must try cocktails: Dirty Monkey, The El Dorado, Choco Martini and Kir Royale. Every morning they stock the bars with fresh coconuts and will make up a lovely cocktail for you in these. The bar man at the spa pool bar was also fantastic and made us up some fantastic concoctions! The spa pool is very quiet and is the pool that has the sun on it latest in the day!
Restaurants - it is hard to pick a favourite restaurant food wise as they were all so different but so delicius! Breakfast is served in the outside sandwicherie or in Aricifes. There is some self serve options for breakfast and also a hige breakfast menu to order from. Our recommendation include the Eggs Hollandaise and Tortillas! A couple of days we also indulged in a cheeky Mimosa with breakfast (we were on holiday)! Lunch was served in the sandwicherie, Aricifes or the BBQ area. Again, the lunch menu is extensive and there is something different in the BBQ area every day. Dinner there is a much large selection of choices. Mia Casa, is a very romantic italian restaurant where you are served a 4 course dinner (starter, pasta, meat, pudding as well as fresh bread and breadsticks). Klay Talay, is the asian restaurant where if you are in a group, you'll get a private group room were you sit on low stools, very authentic! Here you can have up to 5 courses (starter, sushi, soup, main and pudding). I highly recommend the ice cream in batter for pudding - its fantastic. Vida Grill, is a grill restaurant and is the most lively. You will get a 4 course meal in this restaurant (starter, soup, main, pudding). Make sure you mention any special occasion as they will also bring you a lovely cake decorated for the occasion. The bar man in Vida is very good at getting you drinking the various flavours of tequila shots! The mexican restaurant (name escapes me!) serves a 3 course mexican meal which is fantastic. The chorizo cheese fondue would be my top recommendation. A few people to look out for to make your holiday even more amazing! Brenda in Aricifes - a wonderful hostess who gets to know you by name and cant do enough for you (she is now my facebook friend!! Mercedes in Klay Talay - wonderful waiter who made us a special ornament from cocktail sticks to celebrate our marriage (see my pictures!). Rolando in Aricifes - will get you on the Mimosas for breakfast! Lorenzo in the sandwicherie - remembers all your favourites and has them on the table for you and brings you extra nachos!!
Room Service - I have seen a lot of complaints about room service but we never had a problem. The menu isn't enormous but the food is great and always arrived within 20 minutes, whatever time of day. The waiter brings it into your room and sets everything up for you and comes back later to collect everything.
Mini Bar - the mini bar is included in the price. It was restocked every day with coca cola, diet cola, lemonade, bottled water, beer and chocolate. The chocolate was scrummy!
Evening Shows - we went to a couple of the evening shows. They are small scale shows and honestly not great but they are okay to break up the evening! The fire show is very good.
Gym - there is an adequate gym which is thoroughly cleaned twice a day. There are treadmills, cross trainers, exercise bikes, weights and gym balls. There is a TV in the gym which usually shows football. There are 2 fridges, fully stocked with water and hand towels to use. All of the equipment worked well and it was very quiet when I used it in the mornings.
Our Wedding - everything was taken care of and there was no worries, panicing etc. On our second day we had a meeting with our wedding coordinator who did our blood tests and filled in all the paperwork for us and our witnesses. Our coordinator was around the whole time and we only needed to give her a call if we had a question (thanks Aracelli!). The wedding day was fantastic. I was picked up from my room and driven to the beach. There was a gazebo set up on the beach and a red carpet was going down. Music was played whilst I walked down the aisle and music was played during the signing of the register and at the end of the ceremony. Aricifes restaurant was closed for the evening so we could have a private meal and it was lovely. I had pre-ordered the food and they had printed personlised menus with the food choices on. It was such a special day!
Only one word of warning for anyone travelling with First Choice - the rep based at the hotel is not trust worthy! As a group we paid a lot of money for various excursions which he booked incorrectly and then tried to charge us to change. He was very reluctant to help us or put it right, so please be careful!
Although this is a very romantic hotel, several of our groups members were travelling singally and did not feel in any way uncomfortable or left out of anything.
I have no hesitation in recommending this hotel and would be happy to discuss anything further if anyone has questions or needs any advice!
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico