We just returned from a week and feeling well relaxed. We booked a private transfer with Canada Transfer and the drive wasn't bad at all with Corona's waiting for us on ice. Upon arrival we were upgraded to beach suite 2705. We were directly behind the barbecue but off to the right we could view the ocean. Rooms have very soft lighting which made it difficult to see inside the safe as it is set far back on a shelf. We pulled the coffee maker out and set it on the desk which made it easier for access. This normally would not have been a problem on the pull out shelf but the top kept breaking so it was just easier to have it out where we would have better light. No big deal. We asked for extra coffee and always had it when the room was made up. Extra water and club soda was available too when we asked for it.
The beach beds are wonderful, we preferred the ones to the left of the barbecue area.There always seemed to be plenty of beds and chairs but we are early risers so I always saved the bed we wanted by 6:30 am. Anna was amazing! The maintenance team work hard on keeping the beach area clean and keeping the seaweed collected.
We did visit the spa two times and it is well worth it. Take the extra hour and do the hydro therapy pools.
We tried all the restaurants except the Pub. We were happy with all of them though disappointed they don't offer the Mexican coffee anymore. The portions were perfect and presentation was very good. Room service was very nice. Always came within 30 minutes.
Check out was a bit of hassle. We had several promotions we should have been credited with and no one seemed to know how to honor them. We left with only a $40 credit for wine while we should have had another $150 applied to resort credit.
Not a happy way to end an otherwise great stay. They just seemed confused and it took three different people to work on it and we still didn't get anywhere with it. At one point they told me to come back in a couple of hours and when I did there was no change or progress.
We would return again but if I have any promotions I will accept the fact before hand that we will not be comped for them.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico