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“Size Matters” 5 of 5 stars
Review of El Dorado Seaside Suites, by Karisma

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El Dorado Seaside Suites, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico   |  
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Ranked #1 of 15 Hotels in Puerto Aventuras
Saint Louis, Missouri
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
56 helpful votes 56 helpful votes
“Size Matters”
5 of 5 stars Reviewed April 22, 2014

We just returned from a 6-day jaunt (April 5-11). Having been to many all-inclusive adult and/or couples only resorts in Mexico we decided to scale it down this year and try a smaller resort. We definitely made the right decision. EDSS is smaller in size than any of our previous destinations. From the moment we arrived we could sense a more intimate climate. The main lobby here dwarfs in comparison to the "monster" resorts. The guests here were more pleasant as well.

The staff here was very courteous and prompt. The bellboys are amazing. Esau and Luis were two that stood out to us. Freddy, bartender at the preferred pool, and Ana, our beach waitress were amazing as well. The service all around the resort seemed to be a notch above other huge resorts, and that's what we noticed most here. Jose, our housekeeper, timed our room cleaning early in the day when he knew we were down at breakfast, which worked very well. The bedding here is top quality too.

Our room, on the 6th floor of the new building was incredible. The view from the balcony has awesome views of the beach and ocean, overlooking the luscious grounds and the mature swaying palm trees. It's also very quiet.

The restaurants are outstanding. No reservations were required except at the Gourmet Pub. This works out very well as long as you arrive early around 6-6:30 for dinner. Otherwise you may need to wait while having a cocktail nearby with a pager. We suggest making Gourmet Pub reservations a couple days in advance because it books up quickly. The menus are some of the best in the industry. We at at the Vida, Mia Casa, Sandwicherie, and the Mexican Gourmet. We thoroughly enjoyed our dining experience at the Gourmet Pub, the manager and staff presented a special birthday dessert and sang at the table. Edgar, our waiter, was so tremendous that we returned a second time, asking to be seated in his section. He was thrilled that we requested his section.

There were a few issues of minor concern that we feel need to be addressed. There's a policy in place to curtail beach/pool lounger ownership (see photo).

It's the first we've seen any resort actually post their policy. But posting doesn't do any good if it's not enforced. And who wants to create a problem with a fellow vacationer/landowner by having their belongings removed from a location they're not occupying? It puts the onus on the guest to "start" the process. There are very many "more preferred" beachfront and poolside beds. Not only would it be the same people "owning" these every day, they would also "own" the two chaise lounges in front of them. So, yes, there are plenty of chairs spread out throughout the resort, but these are the less-desirable ones. We did "own" one one day down by the beach. To do so though, we were out there at the crack of dawn. And, we actually used it the whole time. What a concept.

Be aware too, you'll at sometime during the first day or so, be approached to attend a "presentation". You'll be offered some extra hotel amenities if you only spend 45 minutes of your precious vacation. Can you say "time share"? We told our concierge of our previous stay at ED Royale and that we'd already done the presentation there. It took roughly 2.5 hours. And no, we weren't interested, no matter what offer was thrown on the table. Every time we saw her she continued to push the topic, each time explaining our position. It was very tiresome for us and very unprofessional behavior by the concierge.

Another issue here is the towel policy. Upon check-in we were given two cards, one each for one towel. The resort, without your knowledge, places a towel charge toward your room. These cards are needed upon checkout or your credit card will be charged. We would need to lug these towels around every day, no matter where we went. It becomes more of a hassle when they're wet. The only way around that would be to exchange at the concierge and get your cards back. Concierge told us that this policy keeps people from hording multiple loungers, and we understand that this may work to some extent, but we noticed several people with more than two towels and some that brought their own. There's got to be a better solution.

The in-room safety deposit boxes are outdated here. Not only are they small, they're keyed. A charge of $175 is dropped upon checkout when you return the key and lock. We could barely squeeze our iPad in there standing on edge. So, if you have anything larger, don't plan on putting it in the safe.

Shopping around the resort is easy too. Everything can be charged to your room and paid for upon checkout.

Overall, we were very impressed with this resort. Not just because of the staff, because of the guests. Many people we talked to had been here before. We agreed with them on their assessments that this smaller venue, being much further south than the bigger resorts in the Riviera Maya and Playa Del Carmen, attracts people who don't mind the extra travel to be with like-minded vacationers.

We're already thinking about returning to EDSS next year.

Room Tip: Rm 618, top floor new building, offers great ocean views, very quiet too.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oldham, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 22, 2014

Would recommend this for a lovely couples holiday. We booked a swim up suite which was well worth the extra. The staff were excellent. Nothing was too much trouble of them they catered for everything. The grounds were lovely and extremely well kept. An excellent selection of restaurants were on offer which caters for every differing taste. There was a good selection of evening entertainment in the theatre, on the beach or at the bars. Nothing went on too late, everything quiet by midnight. Room service at any time of the night or day was excellent as was the mini bar and coffee/tea making facilities in the room.
If you have an anniversary take advantage of the anniversary package. It is well worth it.
The complex is ideally situated for travel to Tulum (approx 30 minutes ride by public transport) Well worth a visit, don't need a guide and has and a lovely public beach so take swimming gear. You are also situated near to many other main attractions advertised in the tourist brochures.
If I had to be very picky the only areas of improvement I could point out is the complex beach area is not very large and the suite we occupied was 'tired' and in need of a little update.

Room Tip: Swim up suites are fun and worth the extra
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarnia, Canada
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed April 21, 2014

All of the great things that you've been reading in other reviews are true.
We traveled here as couples from our family & a couple of friends group. The family were all in the same building which was very nice the friends paid extra for a room in the new section, that advertised that they get more for their money but they don't. The only difference that we found is they were in a newer high rise building, and they had a snack bar that we could not go to but they could. All the rooms are clean & up to date. Cleaning person & water person come to the room everyday. We tipped both, $1. on the bed & $1. in the fridge each day. Our room was always done to perfection & and we accumulated quite a collection of towel art, lots of soap, shampoo, conditioner, & all other bathroom needs . At check in they ask you what you want in your fridge so our water person noticed when we needed beer which he filled up and we had water in the fridge, beside the bed, at the coffee maker and in the bathroom every day. King bed very comfortable & lots of room to unpack your clothes. 3rd floor room and we had a very nice garden view & we had our own swim up bar at our building #35.
All workers & employees are friendly & very willing to help or explain all you need to do is ask. And there are personal consigners assigned to each couple of buildings to help with anything you need or any trip you would like to take. They even can give you a pillow menu to choose a softness of pillow that you would like in your room which is delivered that day.
No need to make any meal reservations unless you want to, its a good idea if you have a group of 6 or more to make reservations or you will be waiting. We found that we had to wait a bit too long at the Asian restaurant than we should have because we were asking to sit 8 people. After asking what was causing the delay as I had just counted 4 sets of couples leave the restaurant and 3 other couples were seated before us that came into the restaurant after us, amazingly we were seated. Great food in all of the restaurants. All the servers are very friendly and helpful to help you decide on a meal or a beverage.
Remember to ask for the GI wine list to choose from when ordering your wine at any meal. They have a house wine, that is included, which is ok to start, but they have a GI (gourmet inclusive) wine which is nicer that is also inclusive, you can request one of their bottles from that list, or you can pay extra for a very nice selection of top brand names but again you have to pay for it.
24 hour room service menu is great,but not a lot to choose from, you can call for breakfast and it was in our room within 20-30 minutes, many times sooner as we enjoyed breakfast in our room quite often. Others we met that had rooms with a swim up patio would order snacks through out the day, nachos, sliders, etc.
You also can order a bottle of champagne for your room at check in.
All brand names of alcohols just ask. Brand name beers also, Coors light if your interested.
They have a healthy smoothie corner which had many different ones to choose from, wonderful for after our work out.
Spa & gym available too. Both fantastic, ask about the water treatments available at the spa & after your workout in the gym. Water treatment is a hot steam sauna, cold air cooler, pool with powerful water jets to stand or lay in, then the hot Jacuzzi, a cool Jacuzzi & a polar dip. Next off to a massage, were they treat you with champagne, or any other drink. We had 3 doubles massages in two weeks that were so worth it, I had the 50 min relaxing massage & my husband had the 50 min deep tissue massage, which we both add an extra 20 min for hot rock foot & leg massage.
The gym has a lot of equipment & seemed to fairly empty at most times thru out the day. And the water treatment is available after a work out also.
We only booked one day off the resort to visit a jewelry store & to go do some shopping.
Our thing is we tip at the resort for the great service.
Also try to go to the different classes they have a great entertainment group to help you have fun if you want to participate. We went to the tequila tasting very good class, & missed the wine tasting but heard it was great also. We learned to make guacamole and shrimp salsa so much fun. You will get a packet with all kinds of information about what is happening thru out the day for the week and it is also posted on a couple of different signs also posted around the resort.

Many bars to stop into thru out the days & nights, and they have wait-staff so that you do not have to spend time standing at the bar or at the pool waiting for a beverage if you do not want to. Pool & beach bar closes at 6:00pm every day.

Beach beds had a sign posted that your belongings would be in lost and found if your stuff was left on the beds for over an hour which was not enforced but should have been. We watched 2 couples save a pool bed, 4 chairs on the side of the pool out of the water and then 4 chairs that were in the water. We found that was a bit too much, as it was many of the younger couple that said out loud "that it was a great place all you had to do was get up early enough to get a bed and 2 chairs and you could move to be in the shade or in the sun all day. And not to worry save it in the morning and then go do your thing and you can still have it when you get back". That should be corrected as many times you saw people setting their belongs on the fence and sitting on the side of the pool for most of the day and watching the lounge chairs sit empty but for a towel.
Make sure you eat at the Mexican night beach party, the smorgasbord has so much to choose from and the Mexican show are fun. Sit near the stage the show is not loud and you will be able to see and hear all the acts better than at the back.

All the pool bartenders and wait-staff are very good, tipping did help.

Remember a waiter's Mexican minute is a bit longer than our minute, so you do tend to sit and wait for service at your table when seated at a couple of the restaurants but we were on vacation and not in any big hurry.
You can sit and be waited on or go to a smorgasbord for every meal with lots of variety.

Also for all the people that wrote reviews and complained about the dress code that was not being followed should go on line and go to the Karisma site and click on the El Dorado Seaside Suites and check out their dress code. Note that maybe your travel guide should make sure they have all their facts straight Karisma allows dress shorts, golf shirts and sandals on men in all the restaurants so check your facts before you complain about something you should have checked on yourself & you too could have not bothered with your long pants.

Some of our favourite wait staff and bartenders are listed here, we met many as we were there for 2 weeks.
Bartenders - Ubaldo, Alejandro, & Elmer
Wait staff - Aristo, Roberto, Alicia, Aracely, Orlando, Rolando, Felipe, Cosme, Fernando, Noel, Emmanuel, Carlos.
Entertainers - Ruben, Isabel, Alain, Joanna, Cesar, Diego.
Nay Spa - Arely, Janet, Caesar, Juan
Lobby Store - Hector, he actually called my husband back to give him back the extra money that was stuck to one another when he paid his bill. Very impressive.

We both would recommend this resort for sure.

Room Tip: We've always enjoyed which ever room we were given but it was nice to have a room in building #3...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-on-the-Solent, United Kingdom
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 20, 2014

Booked this hotel based on very positive reviews and I am leased to advise that the very good ratings were pretty accurate.
Welcome was very efficient with a drink and a cold towel, bags delivered to the room etc.
The grounds are very well maintained with more gardeners than I have ever seen before, they do a very good job.
The beach is quite nice however thee are some man made reef,s which were not particularly appealing however they break the waves so they are useful. Condition of the beach is very good with staff raking and cleaning daily. Ample loungers and four poster beds on the beach.
Resaturants were very good with choices of self service and served breakfasts and lunches with a wide variety of meals.
Evenings the restaurants are all Al A carte and they all serve pretty good quality food, well presented.
Staff were all very good and whilst I don,t normally mention individuals Stephani who patrolled the beach was superb, such a pleasant friendly lady, a real credit to the hotel.
I also used the Gym which was reasonably well equipped.
This was our first visit to Mexico as we normally go to Egypt early in the year for some winter sunshine and I must admit this hotel was quite impressive with very friendly helpful staff, very polite at all times.
Weather wise Egypt was better however I have no concerns in highly recommending this hotel as we found it hard to find any faults. Well done El Dorado and thanks to all your staff.

Room Tip: We stayed in the top floor of the new block and it was quiet with super views over the beach.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 20, 2014

We have just returned from our first visit to this hotel, I can honestly say it will not be the last! The service from all the staff was outstanding and the food was quality was excellent. Our favourite restaurants were the Italian and the Garden Grill where after a couple of visits the staff remembered our names and what we liked to drink. Ask for the GI inclusive wine list as this is not offered unless asked for, we recommend the Pinot noir, it was excellent and the waiters will top up your glass as many times as you wish. We read on trip adviser before we travelled that some guests had problems finding sun beds and the four poster beds on the beach but we had no problems. I suppose if you want a particular one then you may have to get there early but we enjoyed the variety of different places, either by one of the pools or on the beach. Our room was in block 41 on the top floor, quite a few steps to climb but the exercise was good. It was very spacious and spotlessly clean. We particularly liked the towel sculptures that Victor our room cleaner did every day.
If you are waiting for your holiday at this hotel I am really jealous and hope that we will be returning soon. Anne and Tony, West Midlands

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 20, 2014

Just returned and cannot fault this hotel, all the staff go out of their way to make your holiday. Sam the Thomson rep was excellent the beach room we were booked into, was very humid which aggravated a respiratory condition, she went out of her way to get our room changed with the help of Gerardo and then followed up by making sure we were happy. Anna supplied us with plenty of drinks with a smile and friendly chat whilst we sat on the beach. A good choice of restaurants all giving great service and food. An all round excellent hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2014

Me and my Daughter have just returned from this hotel.
It was beautiful the best holiday i have been on by far and we are planning to return as soon as i save up.
The entertainment team was excellent LuLu ingred diego isobel and mariya known as yaya.They all work very well together and are not too pushy if you just want to lay around.I have never played vollyball or my daughter and they was so patient helping us and giving us tips how to get better.
The drinks was wonderful my favourite cocktail was chocotini.
Food was beautiful the mexican and Italian and asian was my favourite ones.
I can,t wait to go back.Karen and becky from yorkshire w

Room Tip: We stayed in 4011 right near the theatre which was handy and not to far from the pool area The roo...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Seaside Suites, by Karisma

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Seaside Suites, by Karisma 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico

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