We just returned from a 6-day jaunt (April 5-11). Having been to many all-inclusive adult and/or couples only resorts in Mexico we decided to scale it down this year and try a smaller resort. We definitely made the right decision. EDSS is smaller in size than any of our previous destinations. From the moment we arrived we could sense a more intimate climate. The main lobby here dwarfs in comparison to the "monster" resorts. The guests here were more pleasant as well.
The staff here was very courteous and prompt. The bellboys are amazing. Esau and Luis were two that stood out to us. Freddy, bartender at the preferred pool, and Ana, our beach waitress were amazing as well. The service all around the resort seemed to be a notch above other huge resorts, and that's what we noticed most here. Jose, our housekeeper, timed our room cleaning early in the day when he knew we were down at breakfast, which worked very well. The bedding here is top quality too.
Our room, on the 6th floor of the new building was incredible. The view from the balcony has awesome views of the beach and ocean, overlooking the luscious grounds and the mature swaying palm trees. It's also very quiet.
The restaurants are outstanding. No reservations were required except at the Gourmet Pub. This works out very well as long as you arrive early around 6-6:30 for dinner. Otherwise you may need to wait while having a cocktail nearby with a pager. We suggest making Gourmet Pub reservations a couple days in advance because it books up quickly. The menus are some of the best in the industry. We at at the Vida, Mia Casa, Sandwicherie, and the Mexican Gourmet. We thoroughly enjoyed our dining experience at the Gourmet Pub, the manager and staff presented a special birthday dessert and sang at the table. Edgar, our waiter, was so tremendous that we returned a second time, asking to be seated in his section. He was thrilled that we requested his section.
There were a few issues of minor concern that we feel need to be addressed. There's a policy in place to curtail beach/pool lounger ownership (see photo).
It's the first we've seen any resort actually post their policy. But posting doesn't do any good if it's not enforced. And who wants to create a problem with a fellow vacationer/landowner by having their belongings removed from a location they're not occupying? It puts the onus on the guest to "start" the process. There are very many "more preferred" beachfront and poolside beds. Not only would it be the same people "owning" these every day, they would also "own" the two chaise lounges in front of them. So, yes, there are plenty of chairs spread out throughout the resort, but these are the less-desirable ones. We did "own" one one day down by the beach. To do so though, we were out there at the crack of dawn. And, we actually used it the whole time. What a concept.
Be aware too, you'll at sometime during the first day or so, be approached to attend a "presentation". You'll be offered some extra hotel amenities if you only spend 45 minutes of your precious vacation. Can you say "time share"? We told our concierge of our previous stay at ED Royale and that we'd already done the presentation there. It took roughly 2.5 hours. And no, we weren't interested, no matter what offer was thrown on the table. Every time we saw her she continued to push the topic, each time explaining our position. It was very tiresome for us and very unprofessional behavior by the concierge.
Another issue here is the towel policy. Upon check-in we were given two cards, one each for one towel. The resort, without your knowledge, places a towel charge toward your room. These cards are needed upon checkout or your credit card will be charged. We would need to lug these towels around every day, no matter where we went. It becomes more of a hassle when they're wet. The only way around that would be to exchange at the concierge and get your cards back. Concierge told us that this policy keeps people from hording multiple loungers, and we understand that this may work to some extent, but we noticed several people with more than two towels and some that brought their own. There's got to be a better solution.
The in-room safety deposit boxes are outdated here. Not only are they small, they're keyed. A charge of $175 is dropped upon checkout when you return the key and lock. We could barely squeeze our iPad in there standing on edge. So, if you have anything larger, don't plan on putting it in the safe.
Shopping around the resort is easy too. Everything can be charged to your room and paid for upon checkout.
Overall, we were very impressed with this resort. Not just because of the staff, because of the guests. Many people we talked to had been here before. We agreed with them on their assessments that this smaller venue, being much further south than the bigger resorts in the Riviera Maya and Playa Del Carmen, attracts people who don't mind the extra travel to be with like-minded vacationers.
We're already thinking about returning to EDSS next year.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico