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“wonderful staff... shame about the tummy bug!” 4 of 5 stars
Review of El Dorado Seaside Suites, by Karisma

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El Dorado Seaside Suites, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico   |  
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40% off room rate
Ranked #1 of 15 Hotels in Puerto Aventuras
Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“wonderful staff... shame about the tummy bug!”
4 of 5 stars Reviewed May 29, 2013

We stayed May 13th to 27th booking through thomson. The flight was ok, comfy seats considering it was an older plane. But, the crew ran out of cups, milk and sugar, and immigration forms. So,about 30 of us had to wait 20mins on the plane after others had got off, and then while trying to fill out the form correctly after a 10hour flight, we were asked to vacate the plane!!! Also, make sure you have a pen to do the forms, and make sure you fill in the bottom section aswell as the top. So, we ended up rushing off the plane, and filling it out on the airport floor, and in a que behind the two usa flights just arrived!!! It took about an hour to get through immigration and get our cases, were as others who had the form filled out on the plane were away in about 25mins!! We had booked a private transfer so we could arrive at the hotel a bit earlier, but arrived 10mins before coach due to the delay in immigration. Also, we told our thomson travel agent in the uk about our private transfer, and she said she couldnt inform thomson agents in mexico about this, so we had to tell them when we got through arrivals at cancun!! So people were waiting on the coach transfer for us for no reason!! How silly!!! The private transfer was nice though, very chilled out after the airport stress, and going home we had just over an extra hour at the hotel,and arrived 10mins after the transfer coach, and had plenty of time to check in and clear security, plus it was very realxing just being us, thanks usa transfers! The flight home was ok, no broken toilets like a lot of flights seem to have. Again, things ran out, milk, and no tea left for some people at the back of the plane! Funniest thing was when they ran out of customer feedback surveys, the irony! Would not book through thomson again!
HOTEL- Lovely reception, calm,clean, cool, nice fragrance. We had a quick check in with wine and beer, and were taken to our room after a quick tour on the golf buggy. Our room was in block 3600 right at the back, and was a swim up. It was the quieter pool swim up block which we had requested. The room was clean, brilliant air con, loads of towels, smellies, massive shower with pretty good water pressure, lovely big comfy bed, flat screen tv, hairdryer, iron and board, umbrella, lots of drinks in fridge, coffee maker,and jacuzzi. only used jacuzzi once, but it was lovley. The swim up was fab, would definately do that again, we got the sun from about 10.30 to 12, so if you didnt want the beach that day, you could still get the sun. The rooms are in need of decorating and updating, and i wish the hotel had focused on this rather than building the new five storey block at the back of the grounds. They could do with a few more coat hangers too. Our room was always spotless, thankyou Pedro!
BEACH- Lovely and clean, and we got a beach bed after 11am, but if you want a specific area go down by 9.30ish. We stayed in the area between the water sports hut and the white gazebo as it was Grace the beach waitresses area, and she is the best!!! So cute and happy, and such fun!! I think some of the beach four posters could do with a renovation, and i wish they would clean them with something more than a dry towel at the end of the day, i wiped ours down daily with antiseptic wipes, for reasons that will transpire later!!! Plus, people are getting quite sweaty on these beds, and not all of this goes on the beach towel, so a wipe down daily with soapy water would be a good idea i think! The sand is a bit coarse here and there, but walkable bear foot. The sea area is where you need water shoes for sure. There are areas were you can have a float around near the white gazebo, but the snorkelling was sooooo much fun! we took our own cheap and cheerful snorkels and shoes, but you can get hotel snorkels till about 4pm. There is snorkel tour daily, but only if the red flag isnt up, which it was for our second week. The water is no higher than waste level, so even if it's a bit choppy you can stand up if you get panicked. I saw so many fish, but remember to sunblock your back as my husband got severe sunburn after snorkelling for hours, and the sunblock washing off!! I also recommend factor 50 for the first week if you are pale like me, even in the shade. I had factor 35 on, was in the shade, and still got very badly burnt legs , the wind on the beach can be deceptive and you dont realise you are burning. We saw a lot of bad sunburn throughout the hotel and on trips elsewhere, so be extra carfeul!!! We had a couple of insect bites, but that was from the night time on the beach or patio. Take plenty of sunblock as the hotel shops charge a lot, but wallmart in playa del carmen do sell it at normal price, plus there is a lot left in the thomson offices. TIP- if you need biodegradable sunscreen for a trip, dont get hawaian tropic eco, as it is not accepted at most eco parks. We got some from amazon, but check it is biodegradable, not just eco freindly.Wallmart have it at a good price too
ACTIVITIES/ENTERTAINMENT- Rubens is a legend!!! Towel folding, horse shoes, beach volley ball, any activity is fun with him. Jon and the whole activity team are wonderful though, not annoying or loud, they leave you alone if you dont want to join in, and work out who wants to do certain sports. My husband loved the volley ball. There is a kayak tour daily, again weather permitting, with an escort for safety. The evening stuff we experienced was good, but we were in bed by 10pm most nights, but people said the night time was as good as they day. There are also things like spanish lessons, yoga, teqilla tasting, and decorationg your own pottery, which we wished we had done. We did go to the mayan night mexican night and caribean night, all of which were fab.Our favourites were the mayan show and the mexican night with mexican games, so much fun!!! Even if you dont have the buffet on the beach, the mayan show is not to be missed.
FOOD- We went to every restaurant except the italian. Our favourite was the Vida Grill, but it will all be down to your personal taste which you prefer. We heard that Mia Casa the italian are the strictest with dress code, and it gets the busiest. We went early to dinner, before 6.30, as it gets busy after that time. A lot of people didnt like that you had to wait after that time, upto about 40mins sometimes, with a buzzer telling you when the table was ready. It was a bit frustrating having to think what time to finish at the beach so we could get ready for dinner by 6pm, as we didnt want to be going to eat at 8-9pm really. But, a lot of people said there were tables free at busy times, but not enough staff to attend them? This may have been due to short staff issues due to illness though. The food is quite rich, which loads of flavour, and if you have entre,soup,main, and pudding, you'll be full. For lunch we had beach bbq most days, and sandwichiere. The beach bbq was good, but watch your burgers from here, as some are quite pink in the middle i think to cater to american tastes. we took our food back to our beach bed, but you can sit in the open air, its fab. We had brekie there most days too, with wonderful smoothies, and sitting on the beach eating your cornflakes is lovely. Watch the birds too, stealing sugar, very entertaining! The sandwichiere was good for a sit down lunch, but still near the beach. We had brekkie at Arrecifes too, which is indoors, and has more choice than the outdoor breakfasts, and was also very good. The room service was very very good. We had two breakfasts very early due to trips out, and all came on time, and were hot. The evening food is good , lovely club sandwich and good puddings!! You do feel a bit guilty not going out for dinner, but it was good to do this after a long day trip, or just if you wanted a quiet night. All waiting staff worked very hard and were very polite and efficient, room service staff included!
Our consierges were great, always checking things were ok, thankyou Sylvia for sorting out our locked cases!!! The thomson and first choice reps worked very hard and were helpfull above and beyond. As i said before, there are lots of left items in the office from books to flips flops to sunblock and first aid things. We left loads of stuff to reduce our luggage weight, and anything they cant used goes to local charity.
TRIPS- We did Chitchen itza through thomson, which was fab. Ealry start but worth it. Luigi the guide is hilarious, and Eric was in charge of our refreshents of coffe,tea,pastries,and later beer! Chitchen itza is HOT HOT HOT!!! We got there at about 10.30 and by 12pm when we left i was fit to drop! Take the water and umbrella offered , and if you are feeling at all unwell before the tour, re book for another day. One poor man on our tour collapsed 10minutes in, and was attended to straight away by medical staff and taken away by ambulance, and Eric stayed with him. He rejoined us at the end, and had had the tummy bug so hadnt eaten much the previous day, and was dehydrated, so if you are not 100% reschedule the tour. It is amazing though.
We went to Playa Del carmen by collectivo, 70 pesos for two people one way. We caught it from the hotel side of the road, and it stops right in the front area of playa on 2nd Norte street. Going back, watch out for the road sign saying El Dorado Seaside above the road, and shout ALTO! as the driver cannot always remember everyones stop. The buses are safe and air conditioned. If you are coming back from Playa or anywhere else in the north at night i would recommend a taxi simply because you have to cross the highway to get to the hotel, and this is very dangerous!!!!
TIPS- If you smoke roll up tobacco take your own, as it is not commonly used in mexico, so is hard to find and very expensive. Take your own ciggies as the hotel ones are expensive. Also take antiseptic cream, and dressing and plasters of all sizes as we got a few grazes and blisters(our own falut).
TUMMY BUG- Our first week, we had no problems. By the wednsday of week two my husband had terrible diarreah, and stomach pains. Immodium helped, and lots of water, but it did return for a few days. We stayed in our room, but when i ventured out the next day i heard a lot of people were also suffering. No vomiting just terrible diarreah and tummy pains. Our neighbours had it for 5 days, some people just 1 or 2 days. The Thomson rep said it was an airborne bug common this time of year? Some staff also had it. I aquired it 3 days before we left and still have it now. It was not the food as far as i can tell as no vomiting. A few people had the doctor and a couple had IV fluids from what i heard. I was obsessed with hand hygiene, alco gel, and antiseptic wipes throughout my stay, especially when my husband got it, but i still got it. I would have liked the thomson rep to have re-iterated not to use the pools until you were 48 clear of any illness at the welcome meeting, as its in the welcome booklet only, and a lot of people who told me about their illness were still using the pools. I also think it is important for people who are going in the next few days to know there is a bug going around, as it could make people very unwell if they are pregnant or already have certain medical issues. So, take immodium, and be aware of good hand hygiene if you are going soon, and talk to your thomson agent here if you are worried..
I think it says a lot that despite the tummy bug, we had an amazing time, all due to the staff really.I hope they keep the resort small. No more building please!!! The hotel is very relaxing and picturesque and the mexican people are the friendliest i,ve met, so we'll be back !!! Any queries please feel free to contact me.

Room Tip: If you want a quiet swim up email hotel ahead. Also, beach front rooms near the bars would get a lot...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,304)
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English first
Indianapolis, Indiana
2 reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 29, 2013

We had an amazing honeymoon. The resort was absolutely beautiful, the service was fantastic and the food was great! This is not a place to go if you love the beach but was fine for us because our goal was to relax and enjoy each other's company. The staff didn't miss a beat with the details. From the room decorations to water bottles left on the night stand, we felt like royalty. The concierge was fantastic, the beach massage was unforgettable and the candle lit dinner on the beach might have been the best meal I have ever eaten! I am so glad we went with a swim-up suite. I think we are officially spoiled and not sure if any other vacation can or will live up to this one! We are already talking about celebrating our one year anniversary at Seaside next year! Thanks to Sarah Gladstone with Beach Bum Vacations for making our honeymoon special and memorable!

Room Tip: Swim up Suite is an ideal room for anyone that wants to lounge by the pool and be close to the swim...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bath
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2013

Had a week here and ate and drank ourselves silly. Dont bother with a room upgrade as the standard ones are lovely and there are not really any great beech view rooms so save your money. I dont think the resort is particularly romantic myself but then i'm a bloke. The beech furniture is very crowded but we had the same beds everyday and did not feel like we were in like sardines. That said our last holiday was to Maldives so its a very different experience. The food is lovely and there is lots of choice. You do need to try at restaurant at 7pm on the dot thou as otherwise you could spend your whole night waiting for a table. This was maybe because we were a four but it does wind you up. Most of the drinks came with hardly any alcohol so you have to ask for a spirit and mixer separately otherwise you could spend all night trying to get tipsy... The staff are mostly very friendly but overworked and spread very thinly in some of the bars and restaurants making waiting times for meals and drinks too long. The snorkeling is not that great as the current is very strong. All in all had a really good time.

Room Tip: just go bog standard.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cincinnati, Ohio, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

This is an amazing resort. Almost exclusively couples.
Great staff, no one tells you no.
No reservations needed for anything, every restaurant open every night.
The beach is not very good but if your looking for relaxation, peace and quiet, this is your place.
Many people we met have been coming to the seaside for 10 plus years.
With any vacation or resort, your attitude controls a lot of your pleasure. We wanted relaxation and seaside delivered. If your looking for more of a party, this isn't the place. At 30 & 34 we were one of the youngest couples.
The resort feels small and intimate. We were in the back of the resort and still less than 2 minute walk to ocean.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wales
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2013

just got back from El Dorado Seaside Suites in River Maya from may 11th to may 25th, both my self and my wife were taken ill my wife spent 2 days in bed got home on 26th my wife was stll ill, lots of people went to hospital in the 2 weeks some with drip in there arms not what u expect from a hotel of this standard ????/ SOPILT WHAT SHOULD HAVE BEEN A GREAT HOLIDAY.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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UK
Top Contributor
92 reviews 92 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 28, 2013

We visited this wonderful place November and December last year and it was fantastic. Everyone smiling and helpful we never once experienced bad or unhelpful service. We stayed in junior jacuzzi suite and you don't need anything else, we took a tour of the complex ( voluntarily ) and the upgrades are fabulous but when you have the basic as a junior jacuzzi suite you really don't need anything else. The food in all the restaurants was fantastic and we never had to book to ensure that we got to eat where we wanted to. The selection of food for room service is also fantastic and arrives piping hot and served with a smile.
Tipping is something we had been warned about by our travel agent who had been here the previous year, we did tip but not all the time. If you budget height it's basically a couple of dollars or 20 peso's average about a quid. We tipped after a each meal and in the evening tipped the waiter at the beginning and end of the evening in the bar area.
We used the travel company in the lobby for our trips as it was clearly less expensive than the so called exclusive deals from the holiday reps. You can also barter a little if you buy more than one trip. We will definitely consider going back or trying another o this companies hotels if we return to Mexico.
IT WAS JUST BRILLIANT .

Room Tip: Junior suites are more than enough for anyone's needs.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edinburgh
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Just returned from a gorgeous 2 week holiday at the El Dorado Seaside Suites. Beautiful weather, stunning hotel, friendly staff, idyllic grounds and comfortable rooms....we loved it! Second trip to the area and only criticism we had was every restaurant being silver service in the evening. Personal preference to taste a little of everything especially where such delicious fresh produce is available. Lack of fresh fruit except at breakfast was a disappointment where in a previous hotel was in abundance. Salads weren't too plentiful either and I am a healthy eater so was my only negative point.

Beach was kept very clean and sea was lovely. Note there are Barracuda very close to the shore and they have the potential to do harm so be respectful and allow an escape route. Too many Brits tried to get close and surround them. No injuries but these fish feed off smaller fry and any earring/ring/watch or sparkly swimwear may cause them to bite and its a nasty one at that! Just be aware!

Rooms were kept very clean and were comfortable. Great to have coffee making facilities and fridge full of cold drinks. We were in room 3915, first floor set back from bar and beach but more peaceful than those who were closer and potentially noisier due to entertainment.

It's a long trek from the UK but hotel was super and the weather was perfect! Not sure we will return to that area again but certainly enjoyed both holidays to the area.

One thing to note, activities outwith hotel etc are expensive. Up to US$200 to swim with whale sharks, US$300-500 for fishing on boat of 6 (4hrs)....and my own experience in the gift shop....needed more toothpaste and bought a travel size Colgate plus a packet of crisps and small bag of pretzels one evening as didn't want dinner....US$20! Spa too is pricey. Did get a complimentary mini massage on the beach one day to try and entice me to have a full 50 min one....too pricey at US$170 even with 30% discount offered. Whilst spa area is beautiful I go on holiday to spend all my time outdoors enjoying the weather etc as we get so little in the UK. I don't want to be inside in jacuzzis or saunas when the Caribbean Sea is there for enjoyment!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about El Dorado Seaside Suites, by Karisma

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#1 Family Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Seaside Suites, by Karisma 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico

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