We just returned from Seaside Suites three days ago. It was a delightful week, and we would return without hesitation.
I read some of the reviews before starting to write this, and I agree with many of the positive and even some of the not-so-positive reviews. I believe that when traveling as a guest in a different country, some patience and open-mindedness go a long way. Focusing on little things that don't really affect the overall quality of visit seems to me to be a waste of energy. For example, the toilet in our room ad low water pressure, but I believe that this is impacted by the resort's commitment to conservation. I did not find our room to be dated at all; the bed was very comfortable and we were grateful for the jacuzzi for two which was spotless and got plenty of use. I did not hear any noise from above or below us, and we were in a second floor room. Yes, there is construction, but I only really heard it when I was outside walking in the vicinity. The only time I was bothered by any kind of noise was one night when a band on the other side of the resort played loudly until after 11pm. But I understand that it's hard to cater to the diverse needs of guests of all ages and with varying bedtimes! :)
The beach was lovely, and we snorkeled right out in front of the resort. Have I seen more colorful fish in other parts of the Caribbean? Yes. But the water was calm and clear and we enjoyed spending time swimming. Yes, there are some guests who get up at the crack of dawn to reserve both chaise lounges and beach beds. Yes, it seemed like an obnoxious thing to do. But we never had any trouble finding a lounge or beach bed when we wanted one, and the hotel was at 97% occupancy.
In my opinion, the most appealing feature of this lovely resort was the people. Everyone we met went out of their way to be kind, friendly and helpful. They were patient with me when I tried to practice my Spanish. They recommended menu items. They talked about their lives when asked and asked about ours. They delivered drinks on the beach on the hottest of days without breaking a sweat or forgetting a smile. They kept the grounds spotless. They made us feel like family.
Is the food "gourmet?" That is so subjective. Some meals were more delicious than others but all were good. We had heard that the Italian restaurant was the best; it turned out to be our least favorite (and that was the one time in the entire week that we felt our waiter was unfriendly and delivered less than perfect service). We were told that the Asian restaurant was "just ok;" it turned out to be one of our favorite spots. We never had a bad meal; we just liked some better than others.
We visited the spa twice, both times with discounted offers, and I can't begin to describe what an amazing experience it was both times. Prepare to be pampered! I highly recommend a visit (or two or three) there.
We will happily return here and even try out some of the other resorts in this chain. Thanks to Paula and her hard-working staff for a wonderful vacation.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico