We travelled to El Dorado Seaside suites on the 4th to the 19th January from Birmingham Airport with Thompson.
What can I say? It was an amazing experience, for the minute we arrived we felt like Kings and Queens, the staff there are the most friendly, welcoming people I have ever met. This was my second time to Mexico, and I have been to Cuba before, but the staff at this resort are wonderful! They cannot do enough for you.
You have a personal concierge based outside of your room between 8-5pm and anything you want, and I mean anything just visit or phone them and they will bend over backwards to sort it for you. If you want your champagne on ice and Jacuzzi run for a certain time when you get back from the pool, they will do that for you. I was sick in my room toilet (too much tequila ;) ) and after cleaning it I could still smell it a little in the air, informed our concierge and 5 minutes later a little Mexican arrives at the door with a bottle of aromatherapy to spray the walls and air.
Food wise, most mornings we ate at the sanwichierie where they make you fresh omelettes if you want with your chosen ingredients in front of your eyes, extra cheese, wonderful!
At lunch we didn’t tend to move from our space round the activities pool, instead we would ask Lucy the pool waitress to order and bring our lunch, burgers/chips/burritos/pizza etc... Which she would do along with our drinks with no problem what so ever. We literally didn’t have to get off our sun beds which were in the water!! Lucy was amazing always with a smile on her face bringing us cocktails all day!
For tea time I would recommend the Italian or the Asian restaurant, special shout goes to Juan from the Asian restaurant, we loved him!
The best thing about the holiday was the entertainment staff. Fantastic Isay!!!! The beautiful Karen!!!! And Jonny!!!!!! We will miss these guys so much!! They were funny, up for a laugh and we thoroughly enjoyed the entertainment, water polo, beach volleyball, snorkelling, horseshoe, bowls on the beach, ping pong, darts, bingo, even the aqua aerobics is so funny and if you don’t want to be super boring all holiday just chat to these guys and they will make sure you have the best time!!
I would advise to book a massage (always ask for a free facial before booking which they will say yes to) And go down to the spa an hour before, use the steam and sauna rooms and also spend some time in the hydrotherapy plunge pools! They are an experience!!
We had a letter from Thompson before our holiday about the building work saying that it is minor...it is not minor at all! it is massive and very loud in the middle of the complex, however you only notice it if you are walking past, you cant hear or see it at the pools or restaurant, unless you get a room next to it, they I would be unhappy. It is due to be finished in a few months time... If you are in these rooms I would understand being unhappy, but if not and it affects you then you are just the kind of person that goes looking for complaints!
We had a swim up room number 3904....absolutely perfect spot right near the swim up bar. Not affected by the building work at all, sunshine in a morning which was great for recovering from the hangover before hitting the activities pool/beach area for the day. After the sunset at 5.30ish we would go back to the room and into the lazy river/bar/ and socialise with all other couples round that area doing similar thing. The river is slightly heated therefore its lovely to go in when the sun goes down, enjoy a few cocktails while your Jacuzzi runs in you room then jump straight in there!! Heaven!!
We ordered room service a few times throughout our stay, the food is not as good as the restaurants (obviously) but it is great and convenient, especially if you have had too many types of tequila the night before and fancy lounging on the swim up bar, order room service for breakfast and its here in half an hour!!
The only negative thing I have about this resort - is on check out, we needed to cash in a travellers cheque for £100 for the airport tax. The front desk reception was quite rude (the first time anyone was even slightly rude!) They said they could not do it because my partner’s signature on the traveller’s cheque did not match the one on his passport. The one on his passport he signed when he was 17 years old and he is now 26, so we tried to explain this is why they were different. He can sign exactly like the one on the cheque now. We had already cashed in over £1000 pounds worth of travellers cheques throughout the holiday, and never even asked for ID. We spoke to the front desk manager Gerardo (I think) who was also quite rude and said no!! They didn’t match so he couldn’t change it, he said the bank would not accept it and all the other money that we had changed he would now be charging the staff who had previously given us the money!!! In the end we had to withdraw money from the bank, luckily we had money in our bank which we got charged on. So be careful! Make sure your signature matches exactly even if you signed it 9 years ago! That was the only negative thing I have about the whole holiday.
I could go on and on about positive things of this resort and I would recommend it to anyone!!!!
Stephanie and Jamie, Nottingham, England.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico