We spent 14 nights here from the middle of November 2012. This resort has a sea frontage of about 500m, however only about 200m has direct sea access and only about 50m is clear of rocks/coral. The water is lovely warm temperature (unlike the pools which are rather cool) and is protected by artificial reefs maintaing a depth of about 1.2m.
To promote their idea of romantic couples there are a lot of 'double' beds on the beach but because they create shade most people grab 2 sunbeds as well which means there is a shortage when the hotel is busy. This can only get worse when a new 90 room block opens next year because the beach is not very deep due vegetation and the planned extension to the beach is to the south where there aren't any suites. They could also do with having some toilets on the south end of the resort. When the new lobby opens it will be about 1km from the furthest suites!!
The staff were all very friendly and the girls that provided our beach bar service (Ana & Anyeli) were fantastic! The staff in the restaurants were mostly good but they can't cope at peak times and sometimes their level of expertise is poor, a waiter changed my wife's main course cutlery across her whist she was eating her starter! The food quality could be better, sometimes had no flavour so we think it's probably all imported frozen. There are 7 restaurants, 3 open for breakfast and 5 in the evening. The breakfast is buffet or waiter in 2 out of 3 but the queue for fresh eggs & omlettes is poor, more chefs required at breakfast and trying to get bacon is difficult, it's not available to help yourself. The house wine generally offered is rubbish so ask for the Chardonnay or the Cab Sav - it's a lot better, the wine on the wine list is expensive and not much better!!
The sun went off the beach about 3 in the afternoon and the vegitation has been allowed to take over so the whole resort goes into shade. It rained on quite a few days.
There is one tennis court but no lighting so we could only play till about 5.15.
In summary the resort is good, very clean and tidy. the staff willing and friendly although at times the food service was lacking. The food could better.
Personally I believe their current 'improvements' will spoil this resort from spring 2013 & therefore I won't return. It also a 10.5hr flight from UK with 6 hour time change.
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- Also Known As:
- El Dorado Seaside Hotel
- El Dorado Seaside Suites Mexico
- El Dorado Resort Spa
- Hotel El Dorado Seaside
- El Dorado Seaside Resort
- El Dorado Spa
- El Dorado Seaside Mexico
- Eldorado Seaside Suites
- Eldorado Resort
- El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico