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“Perfect Hotel” 5 of 5 stars
Review of El Dorado Seaside Suites, by Karisma

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El Dorado Seaside Suites, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico   |  
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Ranked #1 of 16 Hotels in Puerto Aventuras
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Perfect Hotel”
5 of 5 stars Reviewed November 21, 2012

We stayed at El Dorado to celebrate our wedding anniversary and it was a wonderful time. The resort was fantastic and the staff could not do enough for you. Our room was with a sea view. It was well equipped and beautiful. The surrounding was very romantic. We were welcomed with a bottle of champagne. The staff was very friendly and the service they provided was to the highest of standards. We loved the food. We were spoiled with breakfasts in our room, candle dinner on the beach, massages. People who work there know exactly how to make your holiday special. Overall we had a great time and we will be returning there in the near future.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,599 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,228)
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English first
Glasgow, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2012

Without a shadow of a doubt, THE best place we have ever holiday-ed in the world!
The Resort is picture perfect, the food is glorious, and the whole experience of EDSS is first class, we were treated like Kings and Queens from the moment we arrived till we left, in tears I may add. The Staff bend over backwards for you, the Entertainment Staff are great fun, especially the lovely Isay and Brenda :)
We were not dissapointed and the resort completely exceeded our expectations.
It can as chilled out or as busy as you want, there is always something to do, or you can lie by the pool all day and drink cocktails :) 10 out 10 and we can't wait to go back.

Room Tip: If you ask for a sea view you will get a gorgeous view of the beach, between the palm trees, rooms a...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fareham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is our 2nd time at El Dorado Seaside Suites and it was just as wonderful as last year. If you want a very relaxing, quiet holiday this is the place. The staff are all so friendly and will do anything for you. We had several celebrations while there, and they excelled themselves and made us feel so special. The hotel rooms, grounds, beach and facilities are absolutely spotless and they work 24-7 keeping it so. Its easy to get into any of the restaurants, you may wait 10mins for the Italian but thats the most. The food is perfect and a vast selection of tastes is available over the range of restaurants. The beach is extending slightly, and can get busy and its unfortunate but you do have to get on to the beach early to get your spot. Saying that, there are always places to relax around the pools, or throughout the garden areas. There are plenty of big comfortable beds, hamocks and sofas dotted within the grounds. The hotel has started building further suites and swim-up suites in the current grounds and on the private road to the hotel. They have also started refurbishing the current rooms. However, you do not hear any of the building works, they have it very well covered, with lovely music being played to hide the sound of the builders. You only see whats happening when coming or going to the main reception area, again this work does not interfere with any main parts of the resort. The only issue when these extentions are complete, is that the beach may get even more busy, although the new areas will have their own pools and further restaurants. We love it here, and are already looking into going back for next Christmas is possible. Also note, no rooms are Ocean View, due to the lush palm trees etc, but the Ocean Front ones are along the front, a hop onto the beach and very much still worth it. Cannot comment on the entertainment really as jet lag and gruelling days sunbathing mixed with lovely cocktails, means that, after a fantastic dinner, you can be in bed by 9pm, although I did have a big birthday while there so maybe thats just an age thing!!

Room Tip: No rooms have absolutely Ocean Views due to the palm trees and gardens, but the Ocean Front with Bal...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed November 20, 2012

The evening we arrived at the hotel it was night time and went straight to out room where we were totally blown away, we got a swim up room which was the most beautiful room I've stayed in, we were quite excited that the pool bar was directly opposite our room but thats where the excitement ended.
We got up in the morning for breakfast and were extremely disapointed, we went to the sanwicherie, the breakfast was self serve and it you wanted a cooked breakfast you had to order and stand and wait for it. This was not a problem but the quality of the food was HORRENDOUS. We tried every restaurant and they were all very poor quality food. The restaurants all look nice, food is well presented but very poor quality and when we went to the grill restaurant we were shocked to find that if you wanted steak you had to pay $300pesos extra!!! Having already paid over £4,000 for a holiday we could not believe they wanted more money from us!!
Thats not the only thing they wanted extra money from us for, in our honeymoon package our personal consierge said we were allowed a free couples massage and a free candlelit dinner on the beach, We booked our massage and were asked if we wanted to 'upgrade' which cost a lot more.. we refused. She then asked us when we wanted to book our candlelit dinner for and showed us a menu, the menu had a very small selection, she then showed us another menu which was an 'upgrade' menu and had a lot more choice... it looked better to us until she said we had to pay around another £30 each!!! We nearly choked and asked how they could want more money when we were 'all inclusive' she said it was because it came with champagne. When we booked the holiday it was advertised as gormet all inclusive (including champage!!) She then said she could speak to her manager and see if she could get it cheaper (£15 each) if we did not have champagne, we refused out right and as we had spent 30minutes already of our honeymoon sat in her office with her trying to sell us things we told her we did not want even the free candlelit dinner!
We then got a note through out door offering us free things from the spa or candlelit dinner, this turned out to be in exchange for attending a 'time share' meeting for 30minutes. We felt a bit pestered and just wanted to be left alone to enjoy our honeymoon.
The swim up pool was good but only had sun until 1pm, there was never anyone by the pool bar and the evening entertainment was very poor.
Our trip was for 2weeks but after a week we could take no more and thomsons moved us to another hotel which we have stayed at before ... the Riu Tequila.. You can't beat that hotel!!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at El Dorado Seaside Suites, by Karisma, responded to this review, November 22, 2012
Firstly I would like to thank you for taking the time to share your comments of your recent stay with us. Although many travelers find the El Dorado Seaside Suites to be the perfect couples experience , because of the great facilities , exceptional cuisine and outstanding service, I do understand that the concept of our hotel may not be the perfect fit for your lifestyle.

I’m very disappointed to hear that you found the quality of our food fell short of expectations. At the El Dorado Seaside Suites we use only the best ingredients and finest cuts; each dining experience is created to awaken your senses with innovative use of flavors. Our Gourmet Inclusive we believe is two steps above all inclusive; we do offer some very unique dining experiences, such as a Romantic Beachfront Candlelight Dinner for 2 or a succulent prime steak and freshly grilled lobster , for a small additional cost. If you are celebrating a special occasion such as an anniversary or honeymoon and your booking meets all requirements specified , our guests receive a complimentary romantic package, with a value of over $750usd. I have taken note of all comments mentioned and I’m sorry that despite all efforts we were unable to provide you with the vacation that you desired.

Best Regards

Paula Negrete
General Manager
El Dorado Seaside Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2012

We stayed at the EDSS for Christmas 2010 and had a wonderful time. the rooms are large with a massive jacuzzi. The mini bar was refilled daily and the room was cleaned throughly with towel animals left on the bed most days! We woke early each day to make sure we got a beach cabana but given the time difference to the UK we were awake by 6 am anyway! Service at the bars was fantastic and all the staff were friendly and constantly working. loved my first experience of snorkeling at this beach lots of colourful fish.

Room Tip: don't bother with an oceanfront room as there are lots of palm trees so there is no clear view o...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey England
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 17, 2012

What can I say about our holiday we got back today 17th November, the resort was fantastic the staff could not do enough for you. You was welcomed every day by all the staff saying hello (hola). They had time to chat to you and to make sure that you was ok and if there was any problems to let them know. The staff in the sandwiche area Eva, Herbito, Miguel Juan and many more was so helpful. The girls on the beach Janet and Ana was fab they always made sure your you had a drink. They all was fab. Miguel from the animation team was so funny he made your holiday always smiling and asking you if you was ok. Our room was fantastic too 3728 we had lovely towel display by Perfecto our maid. We had room service a couple of times which I recommend they all done a good job.
As for the work being carried out on the complex is being done at the beginning of the complex, this did not put us off. The security and staff of the complex made sure they looked after you when you walked pass. Their was so many many workmen working in the building site they had security at the gates every day, because there is so many men on the site they only let them leave at the end of there shift in a hand full of groups. Organised so well, once again even the workmen said hola too.
We will be returning to this complex in the near future. Well worth the visit if it is your first time, It was for us.

Room Tip: 3728, 4017 all rooms on this side of complex are very quite.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sussex
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 17, 2012

Stayed at this Lovely all inclusive Hotel for 2 weeks in aug 2010.
We had a swim up room with spa bath and all the things you could need.Met some lovely people around the swim up bar ( argh cocktails ).
The staff were so friendly and knew us by name we would reccomend this hotel to anyone....
Any questions just ask...

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Seaside Suites, by Karisma

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#2 Family Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Seaside Suites, by Karisma 4.5*
Number of rooms: 378
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico

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