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“Romantic, quaint and beautiful!” 5 of 5 stars
Review of El Dorado Seaside Suites, by Karisma

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El Dorado Seaside Suites, by Karisma
4.5 of 5 Resort (All-Inclusive)   |   Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico   |  
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Ranked #1 of 16 Hotels in Puerto Aventuras
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Edmonton, Alberta
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
“Romantic, quaint and beautiful!”
5 of 5 stars Reviewed March 20, 2008

I apologize for the late review...I don't really have a good excuse, but I hope it is still helpful!

We stayed at the EDS from Dec 6 - 13. Overall, we had a great experience. Prior to travelling to the resort, we did a lot of research so we knew what to expect.

BTW, we do believe in tipping, and we noticed lots of people didn’t seem to tip which was surprising. They seemed to still get good service which I think says a lot about the resort.

We loved:
- Adults only…will never go back to something not AO
- Size of the resort – nice and small
- Food and service
- Beach and pool beds
- Drink service on the beach
- Rooms!

Arrival: We were the first to step off the bus with a few other couples. We were greeted by well-dressed, friendly staff and asked to sit in the lobby. We were the first to be checked in and it was all very seamless. We were not offered champagne like the others on our bus, but we didn't care because we were getting checked in before them too...we were given the room we requested (impressive!) and then whisked away in a golf cart for a little tour and taken to our room.

Room: The room is exactly what it looks like in the photos. We had a lovely garden view and we could even see a bit of the ocean! The room was clean and cool. The mini bar was well stocked and not very cold, but that is quite common. The air conditioner was by far the best we have ever had! It was quiet and even had a remote control. The Jacuzzi was great. Sure, it took a while to fill and it left some orange stuff in the bottom but we didn’t care.

Housekeeping: They cleaned the rooms at a good hour, but this is where I felt the resort lacked a little. They didn’t replace our coffee mugs, stock our fridge or coffee grounds or towels and we didn’t get our bottled water replaced. I know this is supposed to be a bonus, but we didn’t get any towel art and I am one of those people that really like and appreciate towel art. We did tip every day, so that couldn’t have been an issue. The room was clean enough for us, I just wanted clean coffee mugs and water and coffee and towels. The resort itself including the public washrooms are always very very clean.

Food: The food was great. We love eating at the a la carte restaurants, and we were impressed with every meal. Most of all, we loved not having to make reservations! My husband's favourite was the Mexican and I think mine was the Asian. One night we did the romantic dinner on the beach. The manager goes around the Mexican restaurant and offers if you buy a bottle of wine, you can have a romantic dinner on the beach. They don't offer the romantic menu, but we were able to "arrange" to get that too. It was very nice, but I wouldn’t have paid $120 for it. The cheese fondue was awesome. The open air lunch restaurant was good and the taco cart was fun! We figured out on the last day you could go to the international restaurant for ala carte breakfast and it was very good.
We ordered breakfast for room service a couple of times, it was pretty good but it seemed to take a long time. The first day they had an order sheet on the door so you could pre-order your breakfast which was great, but they said they ran out for the rest of the week, not sure if I believe them but no big deal.

Drinks: They are more than happy to give you top shelf liquor if you ask for it. My husband was disappointed with the beer - only draft available and it wasn't very good. The staff at the beach bar are the best! The beach waiter service is very good.

Beach: No surprises. Shallow and pretty rough on the feet. We saw an eel one day, which was cool, lots of little fish right there, kind of neat. Tried to snorkel off the beach, it wasn’t good. Maybe we just didn’t know where to go. We never had problems getting a chair, beds were another story. Typical early riser reserves the bed for the day crap – I don’t think the resort can do anything about it. I love sitting on the beach and that is what I got to do, so I was happy!

Activities: Seemed to be some stuff going on, we didn’t participate. The animation staff seemed good. They weren’t pushy, they would just ask if you wanted to join in and would leave you alone if you said “no thank you.”

Entertainment: We didn’t watch it most of the week, but it seemed to be pretty well received. The funny money casino night was fun and we watched a fire dancer show which was good.

Excursions/Tours:
- We took the collectivo into PDC one day. The bus is great, PDC was annoying… we had shop owners begging us to come in etc. We didn’t last long.
- We went on the Edventure tour. It was great! I loved snorkelling in the cenote and they have a great little company. We took the bus down to tulum, walked around there for a while and met Ed and bonnie at the shop and we were off on our snorkelling edventure!

If anyone has any questions about anything, please contact me! I can elaborate (believe it or not) on many of these areas such as food, bars, rooms etc.

  • Liked — Rooms...spacious, beautiful, comfortable and a great jacuzzi and Service and Food and Size
  • Disliked — lack or restocking items in our room
  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2008

We were at EDSS Mar 7-14. This was our second time at EDSS. Last year we went to El Dorado Royale. We like the smaller resort size and beach better at EDSS.

There always are kinks in the trip – but it is Mexico and we sometimes expect the same efficiency typical in the states. Main drawback is the time it takes for dinners, but maybe just try to sit back and enjoy having someone wait on you. Service is sporadic – but as with anywhere, some wait persons do it better than others.

The food also can be sporadic – some dishes are better than others, regardless of the restaurant. Restaurants do not take reservations, but you can put your name on the waiting list and you will be given a pager. Then go enjoy a drink at the bar. This was much better than the reservation system. We enjoyed the Mexican La Carreta and international Arrecifes. We did not like the Vida – too frou-frou for us. Thai was okay – some menu items better than others. Did not care for the Italian – plus they had some menu issues – using older menus. The tenderloins can be overcooked, so be sure to go med-rare if you like a little pink. Make sure you get a current menu or you might get a lamb leg instead of lamb chop. We had lunch at Arrecifes most every day – the salad bar has fresh greens – very refreshing and cooling after sitting on the beach for a bit. (You do have to put on shoes, shorts and shirt for service.)

The taco cart came by about 11:30 – noon each day – up on the path along the beach. Makes a nice snack – some saucy, grilled meat with salsa and guacamole on a flour or corn tortilla. Be sure to grab a napkin or two as they are messy and you don’t get a fork. We also had people bringing out lunch plates onto the beach with a sandwich and some fruit. These are pretty good little sandwiches!

We always ate breakfast at Arrecifes – most days from the breakfast bar. Omelets and eggs cooked to order. Also, great fruit selection. Husband got the Eggs Benedict a couple of times and enjoyed them.

We spent most of the day on the beach – yes we did “towel” a beach bed early in the morning (around 6 am), but we absolutely used it all day long except for a quick lunch break.

If you snorkel, you want to get out before the tide gets too low. For our week, it was best to go out about 11-11:30 am. There is so much to see out along the reef (beyond the “whales” where the waves are breaking). Good spot seemed to be out beyond the old pier. There are also some reef spots a little closer in. Best is to get in on the far right (south) side and swim out toward the middle and left. There are less rocks and the water is a little deeper further south on the beach area. If you bring your own snorkel, borrow the resort fins to better navigate the waters without tiring yourself out.

A couple of times, we walked further down the beach toward the next resort – the Palladiums. I recommend doing this at lower tide – more beach to walk on. Looks like one resort area – I think Playa del Kanteneh - was trashed by the hurricane. But along the beach, you’ll find some corals washed up. There also is a spot to take a dip where the sand is solid and the surf calmer. But you do need to watch where you step as there is quite a bit of debris.

Overall, EDSS is small and comfortable – easy to get around. Grounds are beautiful and make for a good little walk to exercise off some of the food. Breakfast and lunch are pretty good. Dinners are hit and miss – if you find something you like, maybe go back and get it another night too. But it is always fun to try something new! And save room for desserts like tempura ice cream at the Asian, cheesecake or apple dumpling at Arrecifes. EDSS has one of the better beaches in the Riviera Maya – protected by the reef, calmer waters overall, and pretty good snorkeling. We are already planning our trip there next year.

  • Liked — All-inclusive food and drink on our schedule whatever is was for the day
  • Disliked — Slow service at dinner sometimes
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 19, 2008

My husband and I have just returned home after spending two excellent weeks at EDSS. After a long 11hour flight it was so nice to receive such a warm welcome, a very relaxed check in, a welcoming drink and we were shown to our Ocean front room all within 30 mins. (2812) The room was wonderfull, the bed was so comfortable and it was so nice to have soft pillows. The food in all the restaurants was excellent. We tried them all and couldn't fault any of them,and there was plenty of choice on all the menu's. Our favourites were the Vida and Mia Casa. All the staff are so friendly and so eager to please.The beach and gardens are beautifull and everwhere is so very clean. We enjoyed our holiday so much we have booked to return in November.
Can't wait.

  • Liked — Everything but food outstanding.
  • Disliked — nothing to dislike
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid Wales
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 19, 2008

Stayed at the EDSS feb /march 2008 to celebrate our 30th wedding anniversary. Had a swim up suite which was fantastic and have nothing but praise for the staff at the resort. The resort, rooms, bars and restaurants were all kept immaculately clean. Food was excellent, Mia Casa and Aricifes the best, but found that room service food was usually luke warm/cold by the time you got it.
The first week of what was to be a romantic holiday, was slightly spoiled by wedding parties of very loud Americans/ Canadians who seemed to take over the swim up bars and shout rather than talk to each other! The second week was much quieter though.
All in all we had a fantastic holiday and would thoroughly recommend this resort. If you're considering booking..DO IT!

  • Liked — swim up suite
  • Disliked — slippery floors when wet
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 18, 2008

We just returned from 10 days at the El Dorado Seaside Suites; we had stayed there 13 years ago and returned because we enjoy snorkeling the reef right off shore. We had a swim up jacuzzi suite and would definitely recommend it for lounging and easy access to swim up bars. The rooms were beautifully appointed and always kept immaculately clean.
The service was excellent and the staff were extremely friendly and quick to remember names and personal preferences. 24 hour room service, no reservation restaurants and no wrist bands!! The restaurants had small vibrating pagers so you were free to wander outside or to another bar while you waited--never more than 20 minutes! The gourmet meals were delicious & beautifully presented. You felt more like you were at an upscale restaurant & not at an all inclusive. The only additonal costs were lobster or wine list, however, very good house wines & champagne available.
The resort is well spread out along the beach and beatifully landscaped to retain a natural beauty and feeling of intimacy and privacy.
The Beach beds are absolute heaven, definitely worth getting up early for! We go to Mexico every year, will surely return to ElDorado Seaside Suites!

  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nova Scotia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 18, 2008

Just returned from El Dorado Seaside Suites - it's not heaven, but I could see it from there!!!!! Upon arrival we were met with a glass of champagne and seated, within a few minutes details were taken care of quickly and efficiently.

We had an oceanfront suite which was beautiful and very close to the beach. Pools were great, beach was good, and service was incredible. The staff could not do enough for you. Food is second to none, all served, no buffet styled restaurants. No reservations were necessary which was such a treat. There are 5 restaurants and each one is excellent; if there ended up being a wait to be seated in your restaurant of choice, they simply gave you a pager, and you were free to go and have a few drinks at the bar until a table was ready for you. Staff prepared lunch plates and would arrive on the beach with trays, and most days there was a portable "hot dog -like" stand with great munchies available. Bar drinks were served in big glasses, not small disposable glasses. The only let down for my husband was that bottled beer was not available, just beer on tap.

All in all the staff is excellent, service was fantastic the facilities and meals were top rate and the rooms were beautiful. Many people who had travelled to many all inclusives who were with us, felt that El Dorado Seaside was the best all inclusive they had ever stayed at. I also talked to someone who stayed at the El Dorado Royale - their comment was that it was the same as the seaside, just much bigger. I really enjoyed the small size of Seaside, as there were no huge crowds to contend with.

Can't wait to return.

  • Liked — service, rooms, food
  • Disliked — no bottled beer, internet only in lobby, which there is a small fee for using
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 18, 2008

We just returned from our second wonderful stay at El Dorado Seaside Suites. Our first vacation to this property was four years ago. The size of the resort has more than doubled, but the experience is still remarkable and unforgettable. We have also been to the El Dorado Royal and Azul Beach Hotel, all owned by Karisma. In our opinion, all the Karisma properties have different attributes that we enjoy, so none are better than others. We love Seaside for it's laid-back style and incredible service. A big improvement from four years ago is the fact that no reservations are needed at the restaurants. The food quality is amazing and now you don't have to be on a schedule. Yes, there is big competition for the beds, but we are early risers and loved watching the sun rise every morning. It's understandable that people can have poor experiences from time to time, but please don't take the negative reviews to heart. You may not get to check into your room until 3, or 4. So what? Bring your bathing suit in your carry-on and enjoy the beach, pools, bars and restaurants while your room is being prepared. The hotel provides you with a beeper, so when the room is ready you'll be paged. Enjoy the gorgeous grounds, the amazing views and the beautiful weather. We had an incredibly relaxing and fun time at Seaside and will recommend it in a heartbeat to anyone we know. Please go and see how wonderful this place really is!

  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Seaside Suites, by Karisma

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Seaside Suites, by Karisma 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Seaside Suites, By Karisma Riviera Maya/Puerto Aventuras, Mexico

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